Polycom VVX 300 Instruction manual

Utility Telecom

Polycom Instructions

This guide is intended to help you understand how to use various

Polycom VVX and Soundstation models. For any additional

questions that could not be answered from this guide, our customer

service team is more than happy to help. Call us at 877-965-7800!

TABLE OF CONTENTS

Polycom VVX 300 & 301 Quick Use Guide

Polycom Soundstations

5000 and 7000 Quick Use Guide

Polycom VVX 400 & 401 Quick Use Guide

Polycom VVX 600 & 601 Quick Use Guide

5Polycom VVX USB Camera

6Polycom VVX Expansion Module

Polycom VVX 300 & 301 Quick-Use Guide

Soft-Keys

Soft-keys are the four buttons below the display of your Polycom phone. The function

of a ‘Soft-Key’ changes, depending on the state of the phone.

Dialing

• You will need to dial a 1 followed by the area code before dialing a telephone

number

• You do not need to dial a 9 or choose an outside line to make a phone call.

• After dialing a telephone number or extension push the “Send” soft key to begin

the call.

• To mute your phone’s microphone press the “Mute” button on the lower right

of the phone.

Navigation

• The circle on the right side of the phone can be used to navigate the menus.

• You can use a soft key or the button in the center of the navigation arrows to

select menu items.

• You can use the soft keys or left and right arrows to move forwards and

backwards between menu items.

Voicemail

To retrieve your voicemail press the “Envelope” button on the lower left of the phone.

You will be prompted to input your password followed by the pound key. Once logged

into voicemail, follow the prompts to record your greetings, retrieve messages, or

update your password.

Park

Park allows you to hold a call from your phone and have the same call answered on a

different phone.

To park a call press the “Park” button when on a call. The call will be disconnected

from your phone, the “Park” button you’ve selected will be lit, and the person on the

other end of the call will get music on hold.

To retrieve a parked call press the “Park” button you’d like to retrieve. A call must be

parked (the “Park” button will be lit if a call is parked) to be retrieved.

Assisted Transfer

You may transfer a phone call to any valid telephone number or extension. To transfer

a phone call:

1. Press the Transfer soft-key.

2. Dial the phone number or extension you’d like to transfer to.

3. Press the Send soft-key.

4. Wait for the caller to answer before introducing the call

a. If they do not want to accept the transferred call, press the cancel key to end

the attempt

5. Press the Transfer soft-key to transfer the phone call.

You may also send callers directly to an extension’s voicemail box. This can only be

done, using extensions of the phones in your business group. To send a call directly to

voicemail, precede the transferred extension with a 7:

1. Press the Transfer soft-key.

2. Dial 7 followed by the extension you’re transferring to.

3. Press the Send soft-key.

4. Wait for the greeting to begin and then press the Transfer soft-key.

Direct Call Pickup

Directed call pickup allows you to answer another phone in the ofce from your own

telephone. To perform a directed call pickup:

1. Dial *12 followed by the extension you’d like to answer

2. 7. Press the Send soft-key.

Conference

Conference calling allows three people to be merged onto one phone call by bringing

two different calls together. To perform a conference call:

1. Press the More soft-key

2. Press the Conference soft-key.

3. Dial the phone number or extension you’d like to conference.

4. Wait for the third party to answer.

a. When answered, you may consult with the third party prior to conferencing.

5. When ready to conference, press the More soft-key followed by the Conference

soft-key.

Polycom VVX 400 & 401 Series Quick-Use Guide

Navigation

• The circle on the right side of the phone can be used to navigate the menus.

• You can use a soft key or the button in the center of the navigation arrows to select

menu items.

• You can use the soft keys or left and right arrows to move forwards and backwards

between menu items. Left will exit a menu.

• At the idle screen, the arrow keys can be used as short-cuts to your call lists:

o Pressing left will bring up the Received Calls menu

o Pressing right will bring up the Placed Calls menu

o Pressing up will bring up the Favorites menu

o Pressing down will bring up the Missed Calls menu

Soft Keys

Soft-keys are the four buttons below the display of your Polycom phone. The function

of a ‘Soft-Key’ changes, depending on the state of the phone.

Dialing

• You will need to dial a 1 followed by the area code before dialing a telephone

number

• You do not need to dial a 9 or choose an outside line to make a phone call.

• After dialing a telephone number or extension push the “Send” soft key to begin

the call.

• To mute your phone’s microphone press the ‘Mute’ button on the lower right of

the phone.

Intercom Dialing

Intercom dialing allows you to dial an extension and have it answered automatically. To

make an intercom call

1. Press the Intercom soft-key

2. Dial the extension you’d like to automatically answer

3. Press the Send soft-key

Voicemail

To retrieve your voicemail press the ‘Envelope’ button on the lower left of the phone.

You will be prompted to input your password followed by the pound key. Once logged

into voicemail, follow the prompts to record your greetings, retrieve messages, or

update your password.

Park

Park allows you to hold a call from your phone and have the same call answered on a

different phone.

To park a call press the ‘Park’ button when on a call. The call will be disconnected

from your phone, the ‘Park’ button you’ve selected will be lit, and the person on the

other end of the call will get music on hold.

To retrieve a parked call press the ‘Park’ button you’d like to retrieve. A call must be

parked(the ‘Park’ button will be lit if a call is parked) to be retrieved.

Local Hold

Local Hold allows you to keep calls held to your phone. This will keep the call on your

phone and not allow others to pick it up as they can with Park. This can be useful for

answering multiple calls quickly and in succession, or for keeping a phone call on your

phone only when you need to step away.

To retrieve a call from Local Hold, press the Resume soft-key or the Local Hold key.

Assisted Transfer

You may transfer a phone call to any valid telephone number or extension. To transfer

a phone call:

1. Press the Transfer soft or hard key.

2. Dial the phone number or extension you’d like to transfer to.

3. Press the Send soft-key.

4. Wait for the caller to answer before introducing the call

5. If they do not want to accept the transferred call, press the cancel key to end the

attempt

6. Press the Transfer key, or hang up, to transfer the phone call.

Blind Transfer

You may transfer caller directly without waiting for the called party to answer by using

a Blind transfer.

1. Press the transfer soft or hard key

2. Press the Blind soft-key

3. Dial the number or extension you’d like to transfer to

4. If you’re transferring to an extension you’ll need to press the send key after

dialing

This can also be used to send callers directly to an extension’s voicemail box. This can

only be done, using extensions of the phones in your business group. To send a call

directly to voicemail, precede the transferred extension with a 7:

1. Press the Transfer soft-key.

2. Press the Blind soft-key

3. Dial 7 followed by the extension you’re transferring to.

4. Press the Send soft-key.

Directed Call Pickup

Directed call pickup allows you to answer another phone in the ofce from your own

telephone. To perform a directed call pickup:

1. Dial *12 followed by the extension you’d like to answer

2. Press the Send soft-key.

Conference

Conference calling allows three people to be merged onto one phone call by bringing

two different calls together. To perform a conference call:

1. Press the More soft-key

2. Press the Conference soft-key.

3. Dial the phone number or extension you’d like to conference.

4. Wait for the third party to answer.

5. When answered, you may consult with the third party prior to conferencing.

6. When ready to conference, press the More soft-key followed by the Conference

soft-key.

To split the Conference between the two callers, press the Split soft-key. This will put

both parties on Local Hold and allow you to talk to each caller one at a time.

To bring the callers back together press the Join soft-key while one of the callers is

active and the other is on Local Hold.

Polycom VVX 600 & 601 Quick-Use Guide

Navigation

The large color display screen has multiple screen interfaces that accommodate to

however you are using the phone.

• The Home Screen is available at any time and will display messages, settings,

and information.

• The Call Screen displays all active and held calls. This screen is available when

you have an active or held call in progress.

• The Line Screen displays phone lines, favorites, and conditional soft keys and is

available at any time.

• The Active Call Screen displays the active call in progress and any call control

options. This screen is available when you have an active call in progress.

• To switch among phone screens:

o Press the “Home” button to view the Home, Lines, Calls, or Active Call

screens.

o When you have an active call in progress, swipe the screen from left to

right to view the Lines screen.

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