Polycom VVX 310 User manual

Polycom VVX310

User Guide

Rob Boylett

Business Phones and Networks

Business Phones and Networks.

2 | P a g e

Polycom VVX310 User Guide

Contents

Basic Features ...........................................................................................................................3

Picking Up Calls .....................................................................................................................3

Transferring Calls....................................................................................................................4

Voicemail...............................................................................................................................5

Call Forward ..........................................................................................................................6

Do Not Disturb .......................................................................................................................7

Calls Received, Calls Placed and Missed Calls ..................................................................7

Business Phones and Networks.

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Basic Features

Picking Up Calls

There are multiple ways to pick up calls depending on how you’d like to answer them –

-If you’d like to use the handset, just simply pick up the handset when you’re

getting a call.

-If you’re using a headset, and your headset it plugged in at the back, all you

need to do is press the headset button. [1] (Refer to image above.)

-If you want to answer it hands-free, so they’re talking out of the speaker, you will

need to press the speaker button. [2] (Refer to image above.)

-If another phone is ringing in the same pickup group, you just need to press the

button labelled “Pickup” to take the call after picking up the handset. [3] (Refer

to image above.)

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Transferring Calls

When you’re on a call and need to transfer the caller to another users extention, you’ll

need to follow these simple steps –

-First, you will need to press the transfer button, this places the caller on hold and

lets them hear music. [1] (Refer to image above.)

-Second, you will need to dial in the number/extension of the person you want to

transfer to.

-You will then be put on a call to the person you want to transfer to who you can

speak to without the caller hearing you. (the caller will still be listening to music)

-If the person you want to transfer to DOES want the call, you simply have to put

down your handset to put the caller through.

-However, if they DON’T want the call, you will need to bring the call back to

yourself; this can be done by pressing the button on the top left. [2] (Refer to

image above.)

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Voicemail

When you first go to use your voicemail, you’ll need to set it up –

-First, you will need to press the voicemail button. [1] (Refer to image above.)

-Second, you will need to press the button labelled “Connect”. [2] (Refer to

image above.)

-At this point it will ask you to enter your pass-code for the first time, by default it is

“123456” then #, it will then ask you to change your pass-code to your own 6

digit pass-code and # (This will be asked for twice so it can confirm the pass-

code).

-It will then sound very much like your mobile phone voicemail set up.

-It will then ask you to record your name; this can be changed at a later time. (It

will talk you through how to do that when you’re setting it up.)

-Your voicemail is now set-up for use, you can navigate around your voicemail

following the options the automated message gives you.

-To access your Voicemail again, simply press the voicemail button [1], press

“Connect” [2] and then enter your pass-code as it asks followed by #. From here

you can follow the options.

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Call Forward

If you ever need to forward your calls to another phone or your mobile, this can be

done with the Call Forward feature –

-First, you will need to press the button labelled “More”. [1] (Refer to image

above.)

-Then you will need to press the button labelled “Forward”. [2] (Refer to image

above.)

-You’ll then find yourself on another screen that says “Always”, “No Answer” and

“Busy”.

-Once you have selected the condition you want it to forward on, click the

button labelled “Select”. [1] (Refer to image above.)

-Then you can enter the extension or number you want your calls to be

forwarded to.

-Once entered, you can then click the button labelled “Enable”. [1] (Refer to

image above.)

-To turn it off, simply follow the same steps. However in the final step you will see

disable, which you’ll need to select. [1]. (Refer to image above.)

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Do Not Disturb

-First, you will need to select “More”. [1] (Refer to image above.)

-Then you will need to select “DND”. [2] (Refer to image above.)

-To turn this off, just simply repeat the two steps above.

Calls Received, Calls Placed and Missed Calls

If you want to see a list of the calls you’ve received, press the left navigational button.

[3] (Refer to image above.)

If you want to see a list of the calls you’ve placed, press the right navigational button.

[4] (Refer to image above.)

If you want to see a list of the calls you’ve missed, press the down navigational button.

[5] (Refer to image above.)

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