Polycom 3725-32871-002/A User manual

6.0.0 |Apr. 2010 |3725-32871-002/A

Polycom®RSS™4000 System

Getting Started Guide

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,

reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the

software contained within its products. The software is protected by United States copyright laws and

international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,

a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are

trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United

States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent

applications held by Polycom, Inc.

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

General Safety Precautions

Follow these rules to ensure general safety:

Keep the area around the Polycom® RSS™ 4000 unit clean, free of clutter and well

ventilated.

Decide on a suitable location for the equipment rack that will hold the Polycom®

RSS™ 4000 unit and is near a grounded power outlet.

Use a regulating uninterruptible power supply (UPS) to protect the Polycom®

RSS™ 4000 unit from power surges and voltage spikes, and to keep it operating in

case of a power failure.

Preparations before Configuration

Obtaining the Network Information

Before the initial configuration, get the following information from your network

administrator to configure Polycom® RSS™ 4000 to your local network:

IP address, subnet mask, and default gateway IP address to be assigned to

Polycom® RSS™ 4000.

(Optional) DNS server address.

(Optional) Gatekeeper address, and the H.323 prefix and E.164 number to be

assigned to the Polycom® RSS™ 4000.

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

Obtaining the Product Activation Key

Before using Polycom® RSS™ 4000, you need to activate the device.

To obtain the product activation key

1 Enter the following website address in the address bar of the browser:

http://portal.polycom.com, and go to Polycom Resource Center Login page.

2 Enter your Email address and password in the login box, and click Sign In. If you

are a new user, click the Register for An Account link to be registered.

3 After successful login, click Service & Support>License and Product

Activation>Activation/Upgrade in the upper navigation bar on the page.

4 Follow the onscreen instructions. You will need to enter the License Number and

the Serial Number of the device. (You can find the license number and serial

number of the device from the document provided with the Polycom® RSS™ 4000

device.)

5 Click the Submit button, and then record the activation key displayed on the

page.

System Hardware Installation

To unpack the system package:

1 Check the package to ensure its completion.

2 Open the package and check the items included. The following items should be

included:

―One Polycom® RSS™ 4000 server unit

―Two power cables

―Two RJ-45 network cables

―One DB-9 serial port cable

―A CD

―A license and a user registration card

3 Take all items out of the package and check if any of them is in poor condition.

If you find damage, file a claim with the delivery carrier. Polycom is not responsible for

damage sustained during shipment of this product.

To install system hardware

1 Place the Polycom® RSS™ 4000 unit on a stable flat surface in the selected

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

location.

2 Insert each power cord connector into the rear of the unit and connect each to an

appropriately rated socket outlet. The Polycom® RSS™ 4000 unit is supplied with

two power cords, BOTH power cords should be connected to the mains power

supply during normal operation.

3 Connect the LAN cable to LAN1 in the back of the system. The LAN2 port is not

used now, and is reserved for future use.

4 Turn on the power switch.

PlugActs as Disconnect Device:

The socket outlets to which this apparatus is connected must be installed near the

equipment and must always be readily accessible.

In order to fully isolate the equipment then both power cords should be disconnected

otherwise the system will remain energized.

Initial IP Address Modification

The system default IP address before delivery is:

IP Address: 192.168.1.254

Subnet Mask: 255.255.255.0

Gateway: 192.168.1.1

There are two ways to change the system initial IP address:

Via Web interface (Recommended)

Via Console or Telnet connection

To change IP address via the Web interface:

1 Connect your computer to the LAN 1 port of the Polycom® RSS™ 4000 with a

cross-over network cable, or connect your computer and Polycom® RSS™ 4000 to

the same switch in the LAN.

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

2 Set your computer IP address to be in the same network segment as the Polycom®

RSS™ 4000.

3 Run the Web browser on your computer, enter https://<system IP address> in the

address bar, and then press Enter.

By default, Polycom® RSS™ 4000 Web server has an untrusted certificate and uses the

HTTPS protocol to set up SSL secure connection with client end.

If you use Internet Explorer as a browser, you will be prompted that the security

certificate for the website has some problem. Please choose Continue to this website to

enter the Login page.

If you use Firefox browser, you will be prompted that the connection is not trusted.

Please add the site being connected to Security Exception as suggested on the page

and enter the Login page.

After you install the security certificate issued by the Certification Authority in your system,

you will not receive this alert again.

4 (Optional) Select a language for the Web interface from the Select language list in

the top right of the page.

5 On the Login page, enter the administrator’s username and password, and then

click the Log In button.

The default username and password are both admin.

6 The Product Activation page displays when you first-time log in. Enter the

activation key in the Activation Key box and click Update.

If you do not activate the system, you can still use the Web interface, but cannot perform

calling, recording, live streaming and video playing operations using the system.

7 When prompted to restart the system, select No to proceed with setting the IP

address.

8 Click System Config>IP Setting to enter the IP Setting page. Set the following

parameters:

Parameter Description

Obtain an IPAddress

Automatically (DHCP)

If the user network is configured with a Dynamic Host Configuration

Protocol (DHCP) server, select this option to automatically obtain the

IP address.

Note: This option is not recommended as the address assigned by

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

Parameter Description

the DHCP server could change over time.

Using the following IP

Address

Select this option to use the static IP address. You may need to

manually enter the IP address, subnet mask, and gateway IP

address.

Obtain DNS Server

Address Automatically

Used in combination with the DHCP option. When the Obtain an IP

Address Automatically (DHCP) option is selected, the system will

automatically obtain DNS server address from a DHCP server in the

network.

Using the following

DNS Server Address

If you did not select the option to automatically obtain DNS address,

you must enter the preferred/alternate DNS server addresses here

for the system to resolve domain names.

Using the following

NAT Server

The Network Address Translation (NAT) function of the system

enables you to translate the private network IP address of packet into

a public network IP address before transmission. To enable NAT,

select this check box and then enter the public network IP address to

be displayed publicly.

LAN Speed

Sets the speed/duplex modes for LAN ports. Supports the 10/100M

Full Duplex or Half Duplex mode and the 1000M network. Select

Auto to use auto-negotiation.

Note: When setting LAN port speed, contact your network

administrator to ensure that the switch link rate matches the system

port.

9 Click Update and a dialog box will pop up, in which you should confirm to restart

the system to apply the setting.

To change IP address via RS-232 Console or Telnet:

1 Connect your PC to the RS232 port of the Polycom® RSS™ 4000 with a serial port

cable and activate the console port (115200，8bits).

2 After you logged in to the console port, input the default password POLYCOM to

enter the system.

3 Enter "?" or "help" after the prompt "#" and the system displays available

command information.

4 Change IP address using the command in the format below:

set lan1 ip {dhcp | static <ip> netmask <mask> gw <gateway>}

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

For example, to set the IP address of LAN1 port to 172.21.103.29, subnet mask to

255.255.255.0 and gateway address to 172.21.103.254, enter the following

command:

The same steps are also applicable for a Telnet connection.

Only one console (Telnet or RS232) at a time can be connected.

(Optional) Gatekeeper Configuration

If a gatekeeper is configured on your network, register the Polycom® RSS™ 4000 to

the gatekeeper to simplify calling.

To register the system with the gatekeeper:

1 Click System Config>Signaling Setting>Gatekeeper in the Web configuration

interface.

2 Set the following parameters in the gatekeeper page:

Parameter Description

You must check this option to set the following parameters.

Primary (Alternate)

Gatekeeper

Indicates whether or not the device is registered to the primary (or

alternate) gatekeeper.

Gatekeeper IP Address Specifies the IP address for the primary (or alternate) gatekeeper.

Gatekeeper Port Specifies the port number for the primary (or alternate) gatekeeper.

System Prefix/E164. Sets the E.164 number for the system.

System H.323 Alias Sets the H.323 alias for the system.

3 Click Update and a dialog box will pop up, in which you should confirm to restart

the system to apply the setting.

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

Ready for Use

The system is now ready for use. For additional configuration instructions, refer to the

user guide.

Polycom® RSS

™

4000 Getting Started Guide – Version 6.0

Maximum Capacity

Device maximum capacity

Feature Description

Small Medium Large

H.323 Connection

How many H.323 devices can

connect to a Polycom® RSS™

4000 simultaneously?

Note: Include connection types:

H.323 recording with live

streaming, H.323 recording only

and H.323 playback.

15 15 15

Conference

Recording

How many conferences can be

recorded simultaneously?

Note: Include connection types:

H.323 recording with live streaming

and H.323 recording.

5 10 15

Conference Live

Streaming

How many conferences can be live

streamed simultaneously?

Note: The conferences being live

streamed can also be recorded.

4 6 8

H.323 Playback

How many endpoints can connect

to Polycom® RSS™ 4000 to view

playback simultaneously?

15 15 15

Web Playback /

Live Streaming

How many web connections are

supported to view playback (or live

streaming) simultaneously?

Note: After purchasing and

activating the HD Live Streaming

option, the web playback (live

streaming) connections will

increase from 100 to 200.

100/200

[128 kbps ~ 1024 kbps] – It supports

200 simultaneous archived

playbacks / live steaming;

(1024 kbps ~ 2048 kbps] – It

supports 100 simultaneous archived

playbacks / live streaming;

(2048 kbps ~ 4096 kbps] – It

supports 50 simultaneous archived

playbacks / live steaming.

The resources used for H.323 playback, conference recording, and live streaming increase

progressively; and they are exclusive. For example, on a Small Model device, if there are

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