Polycom VVX 500 series User manual

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 1

Quickstart Guide

Polycom VVX 500/600

INSTRUCTIONS

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 2

Polycom VVX 500/600

Features

Quickstart Guide| Polycom VVX 500/600 1

Polycom VVX 500/600| Features

Speaker

USB port for external

video camera

Dialpad

Security slot

(on side)

Message waiting

indicator

Home/Lines key

Colour touchscreen

display

Headset key

Speakerphone key

Mute key

Volume keys

Microphone

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 3

Understanding the icons

Registered line

Unregistered line

Phone warning

Placing a call

Active call using Polycom

HD Voice

Held call

Incoming call (in Home view)

Incoming call (in Lines view and

the Incoming Call window)

Active conference

USB ash drive attached

Recording in progress or paused

Placed call (in Recent Calls view)

Received call (in Recent Calls

view)

Missed call (in Recent Calls view)

Do Not Disturb enabled

Press to view more or fewer

icons in Home view

Status indicators in Lines view.

A ashing red bar indicates held

calls. A green bar indicates an

active call.

Tap to see more information

Tap to edit

Shared line

Shared line with a held call

Call forwarding (Always) enabled

Tap to access Recent Calls

Tap to access your Message

Center

Presence status (Available)

Presence status (Busy)

Presence status (Away)

Presence status (Do Not Disturb)

Presence status (Ofine)

Presence status (No information)

Backspace

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 4

Using the Touchscreen

The keys shown on the touchscreen are referred to as Soft Keys.

Different soft key options will appear depending on what features you

are accessing.

Press to select and highlight screen items. To scroll, touch the screen

and swipe your nger up, down, right, or left. To go back to previous

screen, press Back.

Pressing the Home button at any time will take you to the Home

View menu. To select an option, simply press the relevant icon on the

touchscreen. This screen will also display your phone extension number,

together with the time and date.

If you press and hold the page indicator (highlighted above), Home

View expands to display additional icons.

Home view shows three main icons:

—Tap

—Tap to access your voicemail messages.

—Tap to view all the contacts in your local Contact Directory. From your

and Favorites.

ectory

If your phone has a Corporate Directory, tap

Polycom VVX 500 Business Media Phone User Guide

If you press and hold the page indicator, , (shown above), Home view expands to display addional

icons (shown next). To hide the addional icons, press and hold .

Extension Number

Page indicator

Home view shows three main icons:

—Tap

—Tap to access your voicemail messages.

—Tap to view all the contacts in your local Contact Directory. From your

and Favorites.

ectory

If your phone has a Corporate Directory, tap

Polycom VVX 500 Business Media Phone User Guide

If you press and hold the page indicator, , (shown above), Home view expands to display addional

icons (shown next). To hide the addional icons, press and hold .

Extension Number

Page indicator

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 5

Basic Phone Features

Place a call

Use any of the following approaches to place a call:

Dial the number and lift the handset

Dial the number then press the Speaker button

Dial the number then press the Dial soft key

If you are using a headset, dial the number then press the Headset

button

If you have selected a number from a directory, press the Dial soft key

Answer a call

Lift the handset

If you are using a headset, press the Headset button

To use the speakerphone, press the Speaker button

Press the Answer soft key

Call waiting

If you’re on a call and a new incoming call arrives, a call waiting tone

beeps, and the Incoming Call window displays

To answer the call, press Answer. This will place your active call on Hold

To send the incoming call to Voicemail/Reception (depending on your

setup), press Reject

If you don’t answer the call within 10secs, the Incoming Call window

disappears. Press to see active call/s again

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 6

Basic Phone Features

View your current calls

You can access Calls View if your phone has multiple calls in progress, or

you have one held call. Scroll to see all your calls.

Call colour indicates status

Dark green Active call

Dark blue Incoming and held calls

Press a call to highlight it. Soft keys will apply to the highlighted call.

End a call

Hang up the handset

If you are using a headset, press the Headset button or the EndCall soft

key

If you are using the speakerphone, press the Speaker button or the

EndCall soft key

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 7

Basic Phone Features

Place call on hold

To place a call on hold, press the Hold soft key. The hold icon will display on

the line key label. Press Hold again or the Resume soft key to retrieve the

call

Mute a call

Press the Mute button.

To disengage mute, press it again.

Note:The Mute symbol will show on the display screen when it is engaged.

Redial a number

To view the most recently dialed numbers press the Call History button

then press Dial soft key to initiate the call.

Note: You can scroll up and down through the list of recently dialed

numbers, then press Dial to initiate the call.

View missed calls

If your phone display says New Missed Call press the soft key to see

the list of missed calls marked with next to the contact.

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 8

Basic Phone Features

Transferring a call

You can transfer calls in two ways:

Blind Transfer - Transfer a call to another party without waiting for the

other party to answer

Consultative Transfer - Transfer a call to another party after speaking to

the other person

To perform a blind transfer:

During a call, press the Transfer soft key. This puts the call on hold

Press the Blind soft key located on top of the screen

Dial the number you want to transfer the call

To perform an consultative transfer:

During a call, press the Transfer soft key. This puts the call on hold

Dial the number to which you want to transfer the call.

When the party answers press Transfer to send the original call.

If the transfer fails or you need to get the caller back, press the Resume

soft key to return to the original call

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 9

Using the Contact Directory

Dial from a directory menu

Press Home button to open the main menu

Press Directories

Press on the contact you wish to dial

Then press on the contact number you wish to dial

Adding a Favourite Contact

Press Home button to open the main menu

Press Directories

Press the +soft key and enter the details of your contact.

Swipe your nger up the screen to scroll to Favourite Index

Add the number you want your contact to appear under, on your Home

view.

Adding a contact from Call History

In your Call History navigate to relevant contact and press

Press Save and enter details as per steps in Adding a Favourite Contact.

Update contact information

Navigate to your Contact Directory and press the contact.

Press to update the contact’s information, then press Save

NEXT TELECOM QUICKSTART GUIDE | POLYCOM VVX 500/600 10

Voicemail

Setting up Voicemail

Access the voice portal by pressing on the top right corner of your

home screen

Enter the default password: 0000# or 1234#

Change the password to your personal four digit password and then

conrm

Record your name

Customise Greetings

Access the voice portal by pressing

Enter your four digit password

Access your mailbox by pressing 1

Then press 2to change your Busy greeting

Or press 3to change your No Answer greeting

Remote Access to your Voicemail:

Dial your direct number (pre-x plus extension number)

When you hear your mailbox greeting being played press *

Enter your four digit password

Press 1to access your Voicemail Box

Then press 1to listen to your messages

Press #to save the message, 7to delete or 2to repeat.

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