Polycom IP 550 User manual

Polycom IP 550 User Guide

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Polycom IP 550 User Guide

Zayo Managed Services IP 550 User Guide Page 2 of 13

Table of Contents

Table of Contents ......................................................................................................................2

Introduction...............................................................................................................................3

The Polycom IP550 IP Phone 3

Web Portal .................................................................................................................................3

Telephony Toolbar....................................................................................................................3

Document Format.....................................................................................................................4

Feature Functionality................................................................................................................4

Feature Functionality................................................................................................................5

Account Codes - Verified 5

Account Codes - Unverified 5

Ad-Hoc Conference Calling 5

Call Forward Always 6

Call Forward Busy 7

Call Forward No Answer 7

Call Park 7

Call Park Retrieve 7

Call Pickup 8

Directed Call Pickup 8

Call Return 8

Call Transfer – Blind 8

Call Transfer – Consult 8

Call Transfer – To Voicemail 9

Call Waiting 9

Cancel Call Waiting Per Call 9

Caller ID Blocking Per Call 10

Caller ID Delivery Per Call 10

Dialing 10

Do Not Disturb 10

Hold 11

Last Number Redial 12

Push-to-Talk 12

Speed Dial 100 12

Speed Dial 8 13

Voicemail 13

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Introduction

The purpose of this document is to inform Zayo Managed Services users on how use the Polycom IP550 Phone

with their Hosted PBX Service Each feature available with the Professional Seat will be described along with

instructions on how to use the feature Some users may not have all of the functionality described in this

document Seat type purchased determines which features are available

The Polycom IP550 IP Phone

Web Portal

The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as do-not-

disturb and selective call forward While most features can be activated using the phone, you may want to explore

the Web Portal to fully enjoy all of the powerful call management tools available Please see your company’s

Administrator for access to the Web Portal

Telephony Toolbar

The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla

Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used

for a wide variety of click to call features The Telephony Toolbar complements the Web Portal and allows users

easy access to often used calling features Please see your company’s Administrator for more information on the

Telephony Toolbar

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Document Format

Below is an example of how each feature will be presented and examined in this document

F ATUR NAM

AND

D SCRIPTION

ST P BY ST P

INSTRUCTIONS

FOR XT ND D

F ATUR

FUNCTIONALITY

ST P BY ST P

INSTRUCTIONS

FOR USING TH

F ATUR

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Feature Functionality

Account Codes - Verified

Requires a user to enter a unique number that identifies to which account an outbound call should be assigned

Using the Feature

1 GO OFF HOOK

2 Dial the NUMB R of the party you wish to call

3 An IVR will instruct you to enter your Account Code

4 Once your code is entered the call will connect

Extended Functionality

A user can turn a particular account code on for a sustained amount of time by using a star code

Sustained Account Code Activation

1 GO OFF HOOK

2 Press *47

3 An IVR will instruct you to enter your Account Code

Sustained Account Code Deactivation

1 GO OFF HOOK

2 Press *37

Account Codes - Unverified

Allows a user to enter a unique number to identify to which account an outbound call should be assigned

Using the Feature

1 GO OFF HOOK

2 Press *02

3 An IVR will instruct you to enter your Account Code You will hear a stutter dial tone then a normal

dial tone

4 Dial the NUMB R of the party you wish to call

Ad-Hoc Conference Calling

Allow a user to make a three-way conference call

Using the Feature

1 During an active call, press the CONFRNC soft key This will place the current caller on hold and

provide dial tone

2 Dial the NUMB R of the party you wish to add to the call and press the S ND soft key

3 When the party answers, press the CONFRNC soft key to add the caller to the existing call

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Extended Functionality

A user may use the CONF R NC Feature Key instead of the soft key

Splitting a Conference Call

1 To split the existing conference call, press the SPLIT soft key This places both calls on hold on

separate lines

2 Using the DISPLAY CONTROL keys, select the call you would like to disconnect, press the

R SUM soft key, then press the NDCALL soft key

3 Press the R SUM button once the first call is disconnected to speak with the caller that is still

connected

Call For ard Al ays

Allow a user to redirect all incoming calls to another phone number Users have the option to activate and

deactivate the service by using the soft keys, or by dialing a feature code

NOT : The user must use the same method to turn the function off that they used to turn the function on

Otherwise, the system will not recognize the ‘off’ command

Using the Feature

Activate: Using the Soft Keys †

1 Press the FORWARD soft key

2 Using the DISPLAY CONTROL keys, select the LIN that you want forwarded

3 Press the S L CT soft key

4 Enter the forwarding NUMB R with the K YPAD

5 Press the NABL soft key

† This soft key is not available if the phone number is shared on another phone

Deactivate: Using the Soft Keys

1 Press the FORWARD soft key

2 Using the DISPLAY CONTROL keys, select the LIN that you want forwarded

3 Press the S L CT soft key

4 Press the DISABL soft key

Activate: Using the Feature Code

1 GO OFF HOOK

2 Press *72

3 Follow the IVR instructions

Deactivate: Using the Feature Code

1 GO OFF HOOK

2 Press *73

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Call For ard Busy

Enable a user to redirect calls to another destination when the user’s line is busy Normally, a call would be directed

to a user’s voicemail

Using the Feature

Activate:

1 GO OFF HOOK

2 Press *90

3 Follow the IVR instructions

Deactivate

1 GO OFF HOOK

2 Press *91

Call For ard No Ans er

Enable a user to redirect calls to another destination when an incoming call is not answered within a specified

number of rings Normally, a call would be directed to a user’s voicemail

Using the Feature

Activate: Using the Feature Code

1 GO OFF HOOK

2 Press *92

3 Follow the IVR instructions

Deactivate: Using the Feature Code

1 GO OFF HOOK

2 Press *93

Call Park

Enables a user to place a call on hold and allow a user to pick up the call at another phone

Using the Feature

1 During an active call, press the HOLD soft key This will place the caller on hold

2 Press the N WCALL soft key

3 Press *68

4 Follow the IVR instructions

Call Park Retrieve

This feature enables a user to pickup a call that has been placed on hold using the Call Park feature

Using the Feature

1 GO OFF HOOK

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2 Press *88

3 Follow the IVR instructions

Call Pickup

This feature enables a user to pickup a call that is coming in on another user’s line The other user’s line must be in

the same ‘pickup group’ with the user activating the feature Pickup groups are pre-configured by the System

Administrator

Using the Feature

1 GO OFF HOOK

2 Press *98

Directed Call Pickup

This feature enables a user to pickup a call that is coming in on another user’s line without being specifically

assigned to a common group The other user’s line must also have the Directed Call Pickup feature assigned to it

Using the Feature

1 GO OFF HOOK

2 Press *97 plus the extension that you wish to pickup

Call Return

Allows a user to call back the last number that called their line, regardless of whether or not the phone was

answered

Using the Feature

1 GO OFF HOOK

2 Press *69

Call Transfer – Blind

Allow incoming calls to be transferred to another line without consultation with the receiving party

Using the Feature

1 During the call, Press the TRNSF R soft key This will place the caller on hold and provide dial tone

2 Press the BLIND soft key

3 Enter the transfer NUMB R with the K YPAD

4 Press the S ND soft key

5 HANG UP

Extended Functionality

A user may use the TRANSF R Feature Key instead of the soft key

Call Transfer – Consult

Allow incoming calls to be transferred to another line with consultation with the receiving party

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Using the Feature

1 During the call, press the TRNSF R soft key This will place the caller on hold and provide dial tone

2 Enter the transfer NUMB R with the K YPAD

3 Press the S ND soft key

4 When the second party picks up you may consult with them

5 Press the TRNSF R soft key to transfer the call

6 Press the CANC L soft key to return to the first caller without transferring the call

Extended Functionality

A user may use the TRANSF R Feature Key instead of the soft key

Call Transfer – To Voicemail

Allow incoming calls to be transferred to any user’s voicemail

Using the Feature

1 During the call, press the HOLD soft key or button This will place the caller on hold

2 Press the N W CALL soft key to get a dial tone

3 Dial *55

4 Follow the IVR instructions Press the # key to send the caller to your own voicemail box To send

the caller to another voicemail box, enter the desired extension followed by the # key

Call Waiting

This feature enables a user to answer a call when engaged in another call When a second call is received while a user

is engaged in a call, the user is informed via a call waiting tone

Using the Feature

Retrieving the Second Call

1 When a call rings in, use the DISPLAY CONTROL keys to select the second LIN

2 Press the ANSW R soft key

Getting Back to the First Call

3 Use the DISPLAY CONTROL keys to select the LIN which is on hold

4 Press the R SUM soft key This places the other call on hold

Extended Functionality

Sending the Second Call to oicemail

5 When a call rings in, use the DISPLAY CONTROL keys to select the second LIN

6 Press the R J CT soft key

Cancel Call Waiting Per Call

Allow users to turn off call waiting on a call-by-call basis

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Using the Feature

1 GO OFF HOOK

2 Press *70 You will hear a stutter dial tone then a normal dial tone

3 Dial the NUMB R of the party you wish to call

Caller ID Blocking Per Call

Allow users to block their caller ID on a call-by-call basis

Using the Feature

1 GO OFF HOOK

2 Press *67 You will hear a stutter dial tone then a normal dial tone

3 Dial the NUMB R of the party you wish to call

Caller ID Delivery Per Call

Allow users to deliver their caller ID on a call-by-call basis when they have turned on the Caller ID Blocking feature

within the Web Portal

Using the Feature

4 GO OFF HOOK

5 Press *65 You will hear a stutter dial tone then a normal dial tone

6 Dial the NUMB R of the party you wish to call

Dialing

Allow a user to make a call

Using the Feature

Placing a Call

1 Pick up HANDS T, press the N WCALL soft key, or press the SP AK RPHON K Y

2 Enter the number you wish to call

3 Press the S ND soft key, or wait to connect

Extended Functionality

Placing a Call

1 Dial the NUMB R you wish to call using the K YPAD

2 Press the DIAL soft key

Do Not Disturb

Allow users to set their station as unavailable so that incoming calls are given a busy treatment Depending on how

the user has set up their busy treatment, the callers will be directed to voicemail or forwarded to another line

NOT : The user must use the same method to turn the function off that they used to turn the function on

Otherwise, the system will not recognize the ‘off’ command

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