Polycom VVX 411 User manual

Horizon Polycom VVX 411

Quick Reference Guide

Hand Piece

Speaker

Function Keys

Transfer

Voicemail

Hold Dial Pad Microphone

Audio Control Keys

Headset

Speaker

Mute

Volume down / up

Navigation Keys / OK button

View / scroll through menus and

select options

Soft Keys

Context-specific options

Programmable Keys

Can be programmed for speed

dials or busy lamp fields

Indicator Light

Alerts incoming calls and

unheard voicemail

messages

Display

Line Keys

Indicate incoming,

active and held calls

Need anything else? Blackstar Training

Services 0333 123 2 124 or

[email protected]

Making a Call – Choose One:

•Dial number and

•Lift hand piece

•Press

Receiving a Call – Choose One:

•Lift hand piece

•Press

•Press Reject soft key to ignore call

•Press Silence soft key ignore call

Using the Directory

•Press

•Choose Directories

•Choose Corporate Directory

•Use dial pad to enter first three

letters of surname and press Submit

soft key

•Choose contact

•Lift hand piece to dial

Three-Party Calling

•Press More soft key

•Press Confrnc soft key

•Dial third party

•Press More soft key

•Press Confrnc soft key to add third

party to conference

•Press End Call soft key to end the

conference OR hang up

Transferring a Call

Blind / Cold Transfer

•Press

•Press Blind soft key

•Dial recipient or press Directory soft

key to search

•Press Send soft key

•Hang up

Transferring a Call

Warm /Consultative Transfer

•Press

•Dial recipient or press Directory soft

key to search

•Press to complete transfer

•OR press Cancel soft key to return to

caller if no answer or transfer

rejected

Checking Voicemail

•Press

•Enter password then press #

•Press 1 to access mailbox

•Press 1 to listen to messages

•Press # to save

•Press 3 to delete

Using Do Not Disturb (DND)

•Press DND soft key to activate

•Line keys show do not enter sign to

indicate DND is active

•Calls will forward to voicemail if

configured or busy tone if not

•Press DND soft key to deactivate

Forwarding Calls

•Press Forward soft key

•Choose forward type

•Use dial pad to enter destination

number

•Press Enable soft key

•To deactivate, follow steps 1 and 2

above, then press Disable soft key

Phone Icons

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