Polycom VVX 150 User manual

Blueface, a Comcast Business Company

Tutorial Content For Poly Hardware

Poly VVX Range

VVX 250

VVX 350

VVX 150

VVX 450

Avoid Reformatting

Do not select Option 5 Reformat File System in any

circumstances.

If option 5 – reformat file system – is selected, the

phone system may never provision again. Please do

not select this and only factory reset when totally

necessary.

Getting Started

Do not plug Poly devices in or connect to the internet

until instructed to by the Blueface

onboarding team. It is important they are first put on

the portal along with their Mac IDs by the onboarding

team.

Plugging in Polycom Phones

When you are instructed to plug in your Poly devices

please follow the below instructions. Start by connecting

the desktop stand into the back of the phone.

Plug handset cord into the receiver and into the

back of the Polycom (green box in image.

Plug ethernet cable into the back of the phone

(purple box in image).

Setup: If your setup is POE enabled:

Phone will start to power on and can take up to 10 minutes

to come online. The device can reboot 3-4 times

before fully Provisioning.

Plug handset cord into the receiver and into the back

of the Polycom device (green box in image)

Plug ethernet cable into the back of the phone

(purple box in image).

Connect the power supply (blue box in image)

Setup 2: If your setup is not POE enabled:

Transferring a Call

Plug handset cord into the receiver and into the

back of the Polycom device (green box in image)

Plug ethernet cable into the back of the phone

(purple box in image).

Connect the power supply (blue box in image)

To transfer a call using the Poly VVX Series:

Blind Transfer will transfer the call immediately,where the

consultant will transfer the call once you have spoken

to the contact and pressed the Transfer soft key.

You can forward an incoming call to a contact or

forward all incoming calls to a contact.

Forwarding Calls

On the incoming call screen select forward

Enter your contacts number and select forward

How to forward an incoming call:

On the main menu screen, select forward

If you have more than one line on your device, select a line

Choose either always, no answer, or busy

Enter a contacts name and select enable

If you choose no answer you can enter the number of rings

before call forward is enabled

How to forward an incoming call:

On the main menu screen, select forward

If you have more than one line on your device, select a line

Choose your forwarding type and select disable

How to disable call forwarding:

Call a contact

Select Conference and call your next contact.

When this contact answers, select Conference.

Call Conferencing

Active or held calls can also be transferred into a conference

call. To merge two separate calls into one conference call,

select Calls, followed by Join on the calls screen.

You can initiate a call with up to 24-contacts.

To initiate a conference call:

Hosts can manage all conference participants or individual

conference attendees. To manage all conference participants,

do one of the following:

Managing Call Conferences

Select Hold to hold all participants.

Select Mute to mute all participants.

Select Far Mute to mute the participant.

Select Hold to place the participant on hold.

Select Remove to remove the participant from

the conference and create a separate call with

the participant.

Select Information to view the selected

participant’s details.

Highlight the participant and select Manage. Once you

have done this, you can select one of the following

options.

When managing individuals, follow these instructions:

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