Polycom VVX 400 Series Installation guide

Phone Training

VVX 400 and 300 series phones

All manuals and user guides at all-guides.com

Phone models

VVX 411 –screen with 12 buttons

VVX 311 –black & screen with 6buttons

Both phones are functionally the same

If you can use one, you can easily use the other

All manuals and user guides at all-guides.com

VVX 400 / 410 / 411

Color screen

Not touch-screen

Favorite keys

Soft keys

Transfer

Voice Mail

Hold

Home

Arrow keys

Headset

Speaker

Mute

Volume

All manuals and user guides at all-guides.com

VVX 300 / 310 / 311

Black & white

screen

Not touch-screen

Favorite keys

Soft keys

Transfer

Voice Mail

Hold

Home

Arrow keys

Headset

Speaker

Mute

Volume

All manuals and user guides at all-guides.com

Press the Envelope button, next to 7

Enter Passcode 3724 press #

Enter new passcode, hit #, do this twice

4to 8digits

At beep, record Name, hit #

NOTE: Name is just Name, not greeting

Voice Mail

All manuals and user guides at all-guides.com

Greetings

Press 2to record your Busy greeting

DND, in a meeting, on vacation, out of office

Press 3to record your No Answer greeting

Daily greeting, call waiting greeting

Or use the default greetings

All manuals and user guides at all-guides.com

Greetings

Busy greeting

Do Not Disturb, out of office greeting, in a meeting

DND - Do Not Disturb - key turns this on and off

Phone does NOT ring

Straight to voice mail, caller hears Busy greeting

All manuals and user guides at all-guides.com

Greetings

No Answer greeting

Daily greeting, call waiting greeting

Phone rings 4times

If not answered, call goes to Voice Mail

Caller hears No Answer greeting

If you’re on the phone and don’t answer a

second call, they hear the No Answer greeting

All manuals and user guides at all-guides.com

Do Not Disturb

DND soft key under More

DND icon next to extension

DND icon at top right

DND off

Receiving calls

DND on

Calls go straight

to voice mail

All manuals and user guides at all-guides.com

Voice mail indicators

Red flashing light on top of phone

X new messages at top of screen

Envelope icon next to number

Stutter dial-tone –hmm, hmmm, hmmmmm

Possible email copy too

All manuals and user guides at all-guides.com

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