Polycom VVX 300 Operation instructions

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Lines View

The Lines View is your phone’s default display. This view shows your phone lines as

well as your favorites.

Home View !

The Home View is displayed by pressing the Home Key. From here, you can initiate

new calls and access your messages, Directories, the Call Forwarding and Do Not

Disturb features, as well as the phone’s settings and applications.

For example, if you want to see a list of available settings and options, using the

navigation arrows, choose “Settings”, then press the Select Button in the center of the

navigation arrows. Next, select the “Basic” option. This option lets you configure

your preferences, contrast, backlight intensity, backlight timeout, ring type, login

credentials, or update your phone configuration, restart your phone, or clear your

browser data.

Feature Keys

Finally, there are the Feature Keys. The ones you’ll use most often are:

•The Home Key,

•The Headset Key,

•The Speakerphone Key,

•The Mute Key,

•The Transfer Button,

•The Voicemail Button, and

•The Hold Button.

Net2Phone Phone Tutorial !

Polycom VVX300 and VVX400

The following is a list of the most common tasks performed by users of these phones. !

Keep in mind that there are various ways to execute the same tasks; our goal is to

provide instructions on the simplest way to perform each one. !

You can also view our video tutorial at http://www.net2phoneoffice.com/support.aspx

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Placing Calls !

To place a call, dial the number, then pick up the Handset or press the Speakerphone

or Headset Key.

Placing Calls Using Speakerphone

To place a call using your Speakerphone, press the Speakerphone Button, then dial the

number to place your call.!

Placing Calls Using Headset Mode !

To place a call using your Headset, with your Headset plugged in, press the Headset

Button, then dial the number to place your call.

Receiving Calls

To answer a call, pick up the Handset, or press the Speakerphone or Headset Feature

Key, or the Answer Softkey.

To answer an incoming call when you’re already on an active call, press the Answer

Softkey. Your first call will automatically be placed on hold. To retrieve your first call,

use the navigation arrows to scroll to that call. Then, press the Resume Softkey.

Placing Calls on Hold and Resuming Calls from Hold !

To put an active call on hold, press the Hold Button or the Hold Softkey. To resume the

call, press the Resume Softkey.

If you have more than one call on hold, using the navigation arrows, select the call

you wish to reconnect with, and press the Resume Softkey.

Parking Calls

Your phone has the option to place calls on hold and then pick them up on any other

phone within the same organization. This feature is commonly referred to as “Call

Parking”. If your phone has this feature configured, you can park up to 99 calls.

To park a call while on an active call, press the Park Softkey - if available - or dial

Pound (#) 2. The system will announce the position in which the call is parked. Your

call is now parked.

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Retrieving Parked Calls

To retrieve a parked call, on any phone, you can press the Pick-Up Position Softkey

matching the position of your parked call, if these softkeys are available.

Alternatively, you can pick up a parked call by dialing Star (*) 225 followed by the

number of the caller’s position, followed by the Dial Softkey. Calls will be parked on

either Pick-Up Position #1 or #2, although there are more than two Call Parking

locations. For example, you can un-park the third call in the parking lot by dialing Star

(*) 2253, or un-park the tenth call in the parking lot by dialing Star (*) 22510.!

If you don’t know the position of your parked call, dial Star (*) 225 followed by the

Dial Softkey. You will hear the Caller ID and position number of any parked calls.

When you hear the Caller ID of the call you wish to pick up, press Star (*).

Performing a Blind Transfer

A Blind (or unannounced) Transfer takes place when you transfer a call to someone

else without announcing the call first.

To conduct a Blind Transfer, while on an active call, press the Transfer Button or the

More Softkey followed by the Transfer Softkey. Then, select the Blind Softkey.

Enter the destination to which you wish to transfer the call, and press the Send

Softkey. This completes the transfer.

Performing a Consulted Transfer

A Consulted (or announced) Transfer is performed when you announce the call to the

recipient prior to transferring the call.

To conduct a Consulted Transfer, while on an active call, press the Transfer Button or

the More Softkey followed by the Transfer Softkey. Then, enter the destination to

which you wish to transfer the call. Then, press the Send Softkey.

The caller is automatically placed on hold. Once the receiving party answers,

announce the call. To complete the transfer, press the Transfer Button or Softkey

again.

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Performing a Direct-to-Voicemail Transfer !

A Direct-to-Voicemail Transfer is performed when you wish to transfer a call directly to

another User’s Voicemail. !

To do this, while on an active call, press #3, then the user's 4 digit extension number,

followed by the # key again. You will hear the user’s Voicemail greeting indicating the

completed transfer to Voicemail.

Initiating Three-Way Conference Calls !

To initiate a Three-Way Conference Call, while on an active call, press the More

Softkey. Then, press the Conference Softkey. The first call is then held.

Dial the second number. When the second party answers, press the More Softkey,

then press the Conference Softkey again to connect the calls.

If you wish to split the Conference Call back into individual calls, press the Split

Softkey. This places both callers on hold. Use the navigation arrows to select the call

you want to resume and press the Resume Softkey.

Enabling and Disabling Do Not Disturb !

The Do Not Disturb feature is used to send all incoming calls to Voicemail.

To enable Do Not Disturb, press the More Softkey, then the DND Softkey.

If you do not have a Voicemail waiting, you will see the Do Not Disturb Icon (a minus

sign) by your extension line appearance, indicating that the feature has been enabled.

You will also see “My Status: Do Not Disturb” in the top-right corner of the screen.

Please note that once Do Not Disturb is enabled, calls cannot be received until you

disable the feature. To disable this feature, press the DND Softkey again.

Enabling and Disabling Call Forwarding !

By default, calls that are not answered will go to Voicemail. To forward calls to a

destination other than Voicemail, enable Call Forwarding.

To enable this feature, press the More Softkey followed by the Forward Softkey, or

your Home Button and use the navigation arrows to select “Forward”. Next, select the

type of forwarding option that you would like to enable.

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Options include:

•Call Forwarding Always, which will forward all incoming calls to a specified

forward-to destination.

•Call Forwarding No Answer, which will only forward calls if you do not answer,

and

•Call Forwarding Busy, which will only forward calls when the Do Not Disturb

feature is enabled, or if your line is busy.

Select the type of Call Forwarding you wish to enable. Enter the phone number to

which to forward calls in the “Contact” field, then select “Enable”. You will see the

Forwarding Indicator next to your extension line appearance in the Lines View.

Note: When configuring Call Forwarding No Answer, you must also select the number

of rings the caller will hear before the call is forwarded. To configure, select

“Forward”, then “Call Forwarding No Answer”.

Enter the number to which to forward calls in the “Contact” field. Then, select the

“Number of Rings” field and enter the desired number of rings. Select “Enable”.

To disable Call Forwarding, select the forwarding service to disable. Then select

“Disable”.

Accessing Call History

You can view your recent Call History and place calls from your Call History lists.

From the Home View, use the navigation arrows to select the “Directories” icon. Then,

select “Recent Calls.” Your Call History is displayed.

To dial a number, find the desired number, then press the Dial Softkey.

Adding Contacts to Directory from Call History

To create a new Contact from the Call History list, from the Home View, use the

navigation arrows to select “Directories,” then select “Recent Calls”.

Select the caller you wish to add. Then, press the Info Softkey. Press “Save” to add

the caller to your Directory.

To edit the Contact’s information, use the navigation arrows to scroll to the field you

wish to edit. Enter the information and press “Save” to save your changes.

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Adding New Contacts

From the Home View, use the navigation arrows to select “Directories”. Then select

“Contact Directory”.

Press the Add Softkey to add a new Contact. Using the navigation arrows, select the

fields you wish to edit. Note: The “Contact” field is required and must contain the

telephone number of the Contact.

When finished, press “Save” to save the Contact.

Accessing Voicemail

A red “Message Waiting Indicator” light notifies you when you have a new Voicemail

message.

To check your Voicemail, press the Voicemail Button. Then press the Select softkey

followed by the Connect Softkey. Optionally, you can dial Star (*) 95 on the Keypad,

which will take you directly to your Voicemail.

Enter your Voicemail passcode followed by the Pound (#) Key. Follow the audio

prompts to retrieve your Voicemail messages.

If you forget your Voicemail passcode, please contact your System Administrator to

have it reset.

For additional support, you may contact us at any time at 866-978-8260.

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