Polycom 300 series User manual

Quickstart Guide

Polycom 300 Series

amcom.com.au

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

Polycom 300 Series | Features

1. Message Waiting Indicator

2. Line Icons

3. Soft Keys

4. Line Indicators

5. Line Keys

6. Hold

7. Headset

8. Speakerphone

9. Hands-free Microphone

10. Volume Keys

11. Microphone Mute

12. Dial Pad

13. Feature Keys

14. Display Control Keys

15. Speaker

16. Hook switch

17. Graphic Display

Speed Dial

Adding a Speed Dial Number:

• Press Directories soft key

• Select Contact Directory and press Select soft key,

• Press Add soft key, enter details (First name, last name,

Contact = number, label = number / name to display on screen)

• Press Save soft key

1 10

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

VoiceMail

Setting up Voicemail:

• Access the voice portal by pressing Menu, Press 1 for

Features, Press 1 for Messages, Press 1 for Message Centre

• Enter the default password: 0000# or 1234#

• Change the password to your personal four digit password

and then confirm

• Record your name

Customise Greetings:

• Access the voice portal by pressing Menu, Press 1 for

Features, Press 1 for Messages, Press 1 for Message Centre

• Enter your four digit password

• Press 1 to access your Voicemail Box

• Press 3 to change the ‘No Answer’ greeting

• Press 1 to record a new ‘No Answer’ greeting

• Press 2 to change the ‘Busy’ greeting

• Press 1 to record a new ‘Busy’ greeting

Remote Access to your Voicemail:

• Dial your personal number

• When you hear your mailbox greeting being played press *

• Enter your four digit password

• Press 1 to access your Voicemail Box

• Press 1 to listen to your messages

• Press # to save the message, 7 to delete or 2 to repeat.

Basic Phone Features

Place a call:

Use any of the following approaches to place a call:

• Dial the number then lift the handset

• Press the Line button, then dial

• Press the Speaker button, then dial

• Press the NewCall softkey, then dial

• If you are using a headset, press the Headset button, then dial

• If you have selected a number from a directory, press the

Dial softkey

Answer a call:

• Lift the handset

• If you are using a headset, press the Headset button

• To use the speakerphone, press the Speaker button

• Press the Line 1 or Line 2 button

• Press the Answer softkey

End a call:

• Hang up the handset

• If you are using a headset, press the Headset button or the

EndCall softkey

• If you are using the speakerphone, press the Speaker button

or the EndCall softkey

9 2

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

Basic Phone Features

Mute a call:

Press the Mute button. To disengage mute, press Mute again.

Note: The Mute symbol will show on the display screen when

it is engaged.

Redial a number:

To redial the most recently dialed numbers press the Dial

button to show the numbers on the display screen, then press

Dial again to initiate the call.

Note: You can scroll up and down through the list of recently

dialed numbers, then press Dial to initiate the call.

View missed calls:

If your phone display says new missed call press the Callers

softkey to see the list of missed calls.

Dial from a directory menu:

• Press Menu to open the main menu

• Press 1 to access the Features list

• Press 5 to access the Call Lists

• View received calls by pressing 1, view placed calls by

pressing 2

• To dial any of these numbers from the menu press Dial

Call Forward Options

Forward calls to another number:

• Dial *72 then enter the number of the destination

• To disable, dial *73

Forward calls, when busy, to another number:

• Dial *90 then enter the number of the destination

• To disable, dial *91

Forward unanswered calls to another number:

• Dial *92 then enter the number of the destination

• To disable, dial *93

Note: You will be notified by the voice prompt when each

function has completed successfully. If you have previously

entered a destination phone number for that call forward

type, you do not need to re-enter it each time the call forward

option is enabled.

3 8

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

Volume Sound & Ringtones

Adjust the Ringer Volume:

Press the + or – Volume buttons while the handset is in its

cradle.

Adjust the Handset, Speaker or Headset Volume:

During the call press the + or – Volume buttons.

Basic Phone Features

Calling a Contact:

• In the Home screen, press the Contacts soft key

• Navigate to the contact you want to call

• Press the Call button

Managing a Contact:

• Press Menu. Select Features > Contact Directory

• Save • Edit

• Dial • Search

• Delete

Place call on hold:

• To place a call on hold, press the Hold button while on a

call or Hold soft key. The hold icon will display on the line

key label. Press Hold again or the Resume soft key to

retrieve the call

7 4

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

Conference Calls

Place a conference call:

• During a call press the Conf softkey to open a new line

and put the first party on hold

• Enter the number of the next party

• When the call connects, press Join to add the new party

to the call

Transferring Calls

Transferring a call:

• You can transfer calls in two ways:

• Blind Transfer - Transfer a call to another party without

waiting for the other party to answer

• Consultative Transfer - Transfer a call to another party after

speaking to the other person

To perform a blind transfer:

• During a call, press the Trans soft key. This puts the call

on hold

• Press the Blind soft key to enable blind transfer

• Dial the number to which you want to transfer the call

• If the transfer fails, press the Resume soft key to return to

the original call

To perform an consultative transfer:

• During a call, press the Trans softkey. This puts the call

on hold

• Dial the number to which you want to transfer the call. When

the party answers press Trans to send the original call.

If the transfer fails, press the Resume softkey to return to

the original call

Place call on hold:

• Press the Hold softkey

• To return to the call press the Resume softkey

5 6

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

Conference Calls

Place a conference call:

• During a call press the Conf softkey to open a new line

and put the first party on hold

• Enter the number of the next party

• When the call connects, press Join to add the new party

to the call

Transferring Calls

Transferring a call:

• You can transfer calls in two ways:

• Blind Transfer - Transfer a call to another party without

waiting for the other party to answer

• Consultative Transfer - Transfer a call to another party after

speaking to the other person

To perform a blind transfer:

• During a call, press the Trans soft key. This puts the call

on hold

• Press the Blind soft key to enable blind transfer

• Dial the number to which you want to transfer the call

• If the transfer fails, press the Resume soft key to return to

the original call

To perform an consultative transfer:

• During a call, press the Trans softkey. This puts the call

on hold

• Dial the number to which you want to transfer the call. When

the party answers press Trans to send the original call.

If the transfer fails, press the Resume softkey to return to

the original call

Place call on hold:

• Press the Hold softkey

• To return to the call press the Resume softkey

5 6

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

Volume Sound & Ringtones

Adjust the Ringer Volume:

Press the + or – Volume buttons while the handset is in its

cradle.

Adjust the Handset, Speaker or Headset Volume:

During the call press the + or – Volume buttons.

Basic Phone Features

Calling a Contact:

• In the Home screen, press the Contacts soft key

• Navigate to the contact you want to call

• Press the Call button

Managing a Contact:

• Press Menu. Select Features > Contact Directory

• Save • Edit

• Dial • Search

• Delete

Place call on hold:

• To place a call on hold, press the Hold button while on a

call or Hold soft key. The hold icon will display on the line

key label. Press Hold again or the Resume soft key to

retrieve the call

7 4

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

Basic Phone Features

Mute a call:

Press the Mute button. To disengage mute, press Mute again.

Note: The Mute symbol will show on the display screen when

it is engaged.

Redial a number:

To redial the most recently dialed numbers press the Dial

button to show the numbers on the display screen, then press

Dial again to initiate the call.

Note: You can scroll up and down through the list of recently

dialed numbers, then press Dial to initiate the call.

View missed calls:

If your phone display says new missed call press the Callers

softkey to see the list of missed calls.

Dial from a directory menu:

• Press Menu to open the main menu

• Press 1 to access the Features list

• Press 5 to access the Call Lists

• View received calls by pressing 1, view placed calls by

pressing 2

• To dial any of these numbers from the menu press Dial

Call Forward Options

Forward calls to another number:

• Dial *72 then enter the number of the destination

• To disable, dial *73

Forward calls, when busy, to another number:

• Dial *90 then enter the number of the destination

• To disable, dial *91

Forward unanswered calls to another number:

• Dial *92 then enter the number of the destination

• To disable, dial *93

Note: You will be notified by the voice prompt when each

function has completed successfully. If you have previously

entered a destination phone number for that call forward

type, you do not need to re-enter it each time the call forward

option is enabled.

3 8

Quickstart Guide | Polycom 300 Series Quickstart Guide | Polycom 300 Series

VoiceMail

Setting up Voicemail:

• Access the voice portal by pressing Menu, Press 1 for

Features, Press 1 for Messages, Press 1 for Message Centre

• Enter the default password: 0000# or 1234#

• Change the password to your personal four digit password

and then confirm

• Record your name

Customise Greetings:

• Access the voice portal by pressing Menu, Press 1 for

Features, Press 1 for Messages, Press 1 for Message Centre

• Enter your four digit password

• Press 1 to access your Voicemail Box

• Press 3 to change the ‘No Answer’ greeting

• Press 1 to record a new ‘No Answer’ greeting

• Press 2 to change the ‘Busy’ greeting

• Press 1 to record a new ‘Busy’ greeting

Remote Access to your Voicemail:

• Dial your personal number

• When you hear your mailbox greeting being played press *

• Enter your four digit password

• Press 1 to access your Voicemail Box

• Press 1 to listen to your messages

• Press # to save the message, 7 to delete or 2 to repeat.

Basic Phone Features

Place a call:

Use any of the following approaches to place a call:

• Dial the number then lift the handset

• Press the Line button, then dial

• Press the Speaker button, then dial

• Press the NewCall softkey, then dial

• If you are using a headset, press the Headset button, then dial

• If you have selected a number from a directory, press the

Dial softkey

Answer a call:

• Lift the handset

• If you are using a headset, press the Headset button

• To use the speakerphone, press the Speaker button

• Press the Line 1 or Line 2 button

• Press the Answer softkey

End a call:

• Hang up the handset

• If you are using a headset, press the Headset button or the

EndCall softkey

• If you are using the speakerphone, press the Speaker button

or the EndCall softkey

9 2

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