Polycom SoundPoint IP 500 Setup guide

Polycom IP 500

Training

Phone overview

Basic telephony features

•How to place a call

•How to answer a call

•How to terminate a call

•How to redial a number

•How to mute a call

•How to set a call on hold

•How to transfer a call

•How to make conference calls

Phone preferences

•How to change the ring tone

•How to set the language

•How to adjust the volume

Voicemail & Call history

•How to listen to your voicemail

•How to consult the call history

•How to clear the call history

Contacts management

•How to add a contact

•How to edit a contact

•How to delete a contact

•How to search a contact

•Corporate directory

Various

•Idle display

•How to reboot your phone

•How to reset your phone

Content

Polycom IP 500: phone overview

Polycom IP 500: phone overview (2)

Basic telephony features

•How to place a call ?

•Using the handset:

1. Type the number on keypad

2. Press the Send soft key

3. Pick-up the handset

•Using the speaker:

1. Type the number on keypad

2. Press the Speaker button

3. Press the Dial button

•Using the soft key New Call

1. Pick-up the handset

2. Type the number

3. Press the Send soft key

1. Press the Speaker button

2. Type the number

3. Press the Send soft key

Note :

You must add a « 0 » before any external number

Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)

Basic telephony features (2)

•How to answer a call?

•Using the handset:

1. Pick-up the handset

•Using the speaker:

1. Press the Speaker button

2. Press the Answer sof tkey

Note :

These steps apply when the called party

is NOT in another call

•How to redial a call?

•Press the Redial button (3)

•How to end a call?

•Press the End call soft key

•Replace the handset

•Press the Speaker button if

in handsfree speakerphone

mode

*A soft key is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (3)

•How to mute a call ?

•Press the Mute button.

•The microphone is muted (with

the handset and in handsfree

state) –the LED is flashing

•How to set a call on hold ?

•Press the Hold button.

Music is played to the caller.

•To retrieve call press Hold

again

•How to transfer a call?

Basic telephony features (4)

Blind transfer (1)

You transfer the call without

speaking to the third person

and you forget the call

Warm / Attended

transfer (2)

You first speak to the third person

before transferring the call.

2 options

•How to do a warm transfer?

Basic telephony features (5)

Press Trnsfer soft key during call

OR Transfer button

The active call is set on hold

Enter extension to transfer to

What the 3rd party sees :

•when you talk to 3rd party: 3rd party sees your extension

•when the call is transferred: 3rd party sees initial caller ID *

When 3rd party answers :

Press Trnsfer soft key

OR Transfer button

* Feature dependent of configuration

•How to do a blind transfer?

Basic telephony features (6)

Press Trnsfer soft key during call

OR Transfer button

The active call is set on hold

Press the blind soft key

3rd party sees : initial caller ID

Enter extension to transfer to

Call is connected to the 3rd party

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