Polycom VVX410 User manual

NCTC CLOUDUC QUICK START

GUIDE

Polycom VVX 400/410

NCTC cloudUC is packed with many advanced features that will enhance your day to

day business activities and make your life easier. This guide is designed to help you use

some of the most popular features of NCTC cloudUC with your new Polycom VVX

400/410 phone –right out of the box.

Before You Start

You should configure your account settings in the NCTC cloudUC portal. Go to

clouduc.nctc.com to log in. To log in, you must have your NCTC cloudUC username

and password. If you do not know your NCTC cloudUC username and password,

contact your administrator. Once logged in, you can create your profile settings, set up

your voicemail, set up call forwarding, upload phone lists and more.

NCTC CLOUDUC QUICK START

GUIDE

Get to Know Your Phone

In an idle state, your screen will display your extension and soft keys. The Home screen is

displayed when you press the Home Key. From here, you can initiate new calls and

access your messages, directories, settings and applications.

The Basics

Soft Keys

The soft keys located underneath the phone screen perform the functions that appear

directly above them on the display. Their functions are context sensitive, which means

the function of the soft keys change depending on your current activity. For example, if

you are conferencing, the soft keys will display functions related to conferencing.

Line Keys

With the VVX 400/410, you have the ability to access up to 12 lines. The line keys,

located to the left and right of the phone screen, indicate the status of your lines and

associated activity. The backlighting informs you when a line is idle, ringing, in use, on

hold or disconnected.

Navigation Keys

The Navigation keys allow you to scroll through the options and lists on the display by

pressing left, right, up or down. To select an item, press the Select button (the button in

the center of the navigation keys).

NCTC CLOUDUC QUICK START

GUIDE

Setting up Voicemail

Press the Message key (envelope icon) or place a call to *62

At the prompt, enter a unique pass code then press #

Re-enter your passcode then press #

Follow the instructions to record your name

Follow the prompts to:

oAccess your voicemail box

oAccess the greetings menu

oChange call forwarding options

oMake a call

oChange your passcode

oExit the voice portal

Retrieve Voicemail Messages

A red message waiting indicator light notifies you when you have a new voicemail

message. If you have more than one message, the count will be displayed near the

message icon.

To check your voicemail, press the Message key (envelope icon). You may also

place a call to *62

If prompted, enter your voicemail pass code then press #

Follow the audio prompts

Answer a Call

To answer a call, simply pick up the handset or press the Answer key displayed on the

touchscreen, press the Speakerphone key or press the Headset key (if using a headset).

Place a Call

To place a call, simply pick up the handset, press the Speakerphone key or press the

Headset key (if using a headset). Dial the number you wish to call.

Other Features

Other Ways to Place a Call

To dial a recently placed call:

Access the Recent Call List

oFrom the idle screen, press the Callers soft key. The Recent Call List will be

displayed

oScroll to the contact you wish to call then press the Dial soft key –the call

is automatically placed

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GUIDE

To Call From the Directory

oFrom the idle screen, press the Dir soft key or from the Home screen, select

Directories then select Contact Directory

oScroll to the contact you wish to call then press the Dial soft key –the call

is automatically placed

Hold and Resume a Call

To place a call on Hold, press the Hold key

To resume a held call, press the Hold key or press the Resume soft key

Make a Three-Way Call

After first call is connected, press the More soft key, then press the Confrnc soft

key

Dial the next party

When the call connects, press the More soft key then press the Confrnc soft key

again

Note: if you drop out of a three-way call, all other parties will be disconnected

Do Not Disturb

To enable Do Not Disturb, press the DND soft key or place a call to *78

To disable Do Not Disturb, press the DND soft key again or place a call to *79

While in DND, any calls to your number will be sent to voicemail

Transfer a Call

While on an active call, press the Transfer key or press the More soft key then

press the Transfer soft key –the current call is placed on hold

To Transfer the call unannounced:

oPress the Blind soft key

oDial the phone number or extension number

oThe call will transfer automatically

To Transfer the call announced:

oDial the phone number or extension number

oWhen the second party answers, announce the transfer

oPress the Transfer key again to complete the transfer

To Transfer to voicemail

oPlace the active call on hold

oPlace a new call to *55

oFollow the prompts, you can transfer the caller to your mailbox or the

mailbox of another user

oA confirmation will announce the transfer has been completed

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GUIDE

Call Forwarding

Press the Home key

Select the Forward icon then select from the forward type you wish to use

oCall Forward Always

oCall Forward No Answer

oCall Forward Busy

Enter the destination number then tap the Enable soft key

To disable, follow the same directions, then tap the Disable soft key

Call Forwarding Shortcuts

You may also configure your call forwarding using star codes. To access call

forwarding via star codes, place a call to the codes below and follow the

prompts

o*72 –Activate Call Forward Always

o*91 –Activate Call Forward Busy

o*92 –Activate Call Forward No Answer

o*73 –Deactivate Call Forward Always

o*91 –Deactivate Call Forward Busy

o*93 –Deactivate Call Forward No Answer

NCTC CLOUDUC QUICK START

GUIDE

NCTC cloudUC Feature Codes

*72 Call Forward Always Activation

*73 Call Forward Always Deactivation

*90 Call Forward Busy Activation

*91 Call Forward Busy Deactivation

*92 Call Forward No Answer Activation

*93 Call Forward No Answer Deactivation

*44 Call Recording (if enabled)

*67 Calling Line ID Deliver Blocking per Call

*65 Calling line ID Delivery per Call

*68 Call Park

*88 Call Park Retrieve

*98 Call Pickup

*11 Call Retrieve

*69 Call Return

*70 Cancel Call Waiting

*99 Clear Message Waiting Indicator

*55 Direct Voicemail Transfer

*78 Do Not Disturb Activation

*79 Do Not Disturb Deactivation

*62 Voice Portal Access

*66 Last Number Redial

Note: some of these codes may not be available to all users. See your group

administrator to add features.

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