Polycom IP 450 User manual

UNIVERSITY INTEGRATED TELEPHONE SERVICE

july 2010

Polycom IP 450 Pho e User Guide

Table of Content

SCHEMA ................................................................................................................................................. 3

BASIC PHONE FEATURES ......................................................................................................................... 4

PLACING CALLS ................................................................................................................................. 4

ANSWERING CALLS ............................................................................................................................ 4

ENDING CALLS .................................................................................................................................. 5

MUTING THE MICROPHONE .............................................................................................................. 5

HOLDING AND RESUMING CALLS ...................................................................................................... 5

REDIALLING NUMBERS ...................................................................................................................... 5

TRANSFERRING CALLS ...................................................................................................................... 6

FORWARDING CALLS ........................................................................................................................ 6

SPEED DIALLING ............................................................................................................................... 7

USING DO NOT DISTURB (DND) .................................................................................................... 7

VOICEMAIL ...................................................................................................................................... 7

VIEWING CALL LISTS ....................................................................................................................... 8

THREE PARTY CALLS ........................................................................................................................ 8

UNIVERSITY DIRECTORY ................................................................................................................... 8

CUSTOMIZING YOUR PHONE ................................................................................................................... 9

CONTACT DIRECTORY ....................................................................................................................... 9

ADJUSTING SPEAKER AND RINGER VOLUME ..................................................................................... 9

CUSTOMIZING RING TONES .............................................................................................................. 9

ON DEMAND SERVICES ........................................................................................................................ 11

CALL PICKUP GROUP ..................................................................................................................... 11

LINE MONITORING ......................................................................................................................... 11

MEET ME ...................................................................................................................................... 11

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SCHEMA

rif. ELEMENT DESCRIPTION

1 LED “ ew messages” i dicates o e or more ew voice mail messages

2 i dividual multi-colour LEDs display •solid gree : active call i progress

•fast flashi g gree : i comi g (outgoi g) call

•flashi g red: call o hold

•red: li e busy (shared li es)

3 li e/speed dial key to activate the li es or speed dial that ca be assig ed to your pho e

4 arrow keys

scroll through displayed i formatio or optio

select a field of displayed data

5 speaker-pho e allow for ha ds-free commu icatio duri g calls

6 feature keys

access features of your pho e

access voice messages

dials most rece tly dialled party

7 micropho e mute mutes audio tra smissio duri g calls a d co fere ce

8 ha ds-free micropho e picks up audio duri g ha ds-free calls

9 volume keys adjust the volume of the ha dset, headset, speaker, a d ri ger

10 dial pad provides the 10 digits, star key, the alphabetic characters, a d special

characters available i co text-se sitive applicatio s

11 headset allow you to place a d receive calls through a headset (optio ally)

12 hold holds a active call or resumes a held call

13 speakers for ri ger a d ha ds-free audio output

14 software keys automatically labeled to ide tify their co text-se sitive fu ctio s

15 graphic display shows i formatio about calls/messages/soft-keys/time/services

16 hook-switch

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BASIC PHONE FEATURES

PLACING CALLS

Using the handset:

•e ter the umber, pick up the ha dset (if your pho e has more tha o e li e, pick up the

ha dset, dial the umber a d select the desired li e).

Using the speaker phone, with the handset on hook:

•press New Call, dial the umber the press Dial (if your pho e has more tha o e li e,

press New Call, dial the umber the press o e of the assig ed li e keys)

•dial the umber, press Dial (if your pho e has more tha o e li e, dial the umber the

press o e of the assig ed li e keys)

•dial the umber, press (the call will be automatically placed from the mai li e)

Using the optional headset, with the headset replaced :

•dial the umber, press (the call will be automatically placed from the mai li e)

•press New Call the press , dial the umber the press Dial (if your pho e has

more tha o e li e, press New Call the press , select o e of the assig ed li e keys

the dial the umber a d fi ally press Dial

•select o e of the assig ed li e keys the press , dial the umber a d fi ally press

Dial

The engaged line key glows green.

During a call, you can alternate between modes by pressing the Headset or Speakerphone soft keys

or picking up the handset .

ANSWERING CALLS

Using the speakerphone:

•press o e of the followi g: , the flashi g li e key or the soft key Answer

Using the handset:

•pick up the ha dset

Using optional headset:

•press

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You can ignore a call by pressing Reject, the calling party receives a busy signal and the call

will be forwarded to the voice mail (if enabled .

ENDING CALLS

•replace the ha dset

•Press End Call

•press , if you are usi g the ha ds-free speaker

•press , if you are usi g the headset

MUTING THE MICROPHONE

•duri g a call, press

The exclusion of the microphone is indicated by a little red light and an icon in the upper left side

of the display. Mute applies to all modes. You can hear all the other parties while Mute is enabled,

but the other parties cannot hear you.

To tur off Mute, press agai

HOLDING AND RESUMING CALLS

•duri g a call, press

•duri g a call, press Hold

The line key flashes red. While the call is on hold, you can place another call and then answer the

first call

To resume the call on hold:

•press

•press Resume

•press the flashi g li e key

The line key glows green again

REDIALLING NUMBERS

To call the last umber you dialled, press .

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TRANSFERRING CALLS

To transfer an ongoing call:

1. duri g a call, press the Trnsfer. The active call is placed o hold

2. place a call to the party to whom you wa t to tra sfer the call, the press Dial

3. hold u til your call is a swered by the seco d party, the press the Trnsfer agai

4. you ca ow replace the ha dset

blind tra sfer (the tra sfer is u a ou ced):

1. duri g a call, press Trnsfer. The active call is placed o hold

2. press Blind

3. e ter the umber of the party to whom you wa t to tra sfer the call

4. press Dial

5. you ca ow replace the ha dset

FORWARDING CALLS

You ca redirect ALL i comi g calls to a other pho e umber

To enable call forwardi g, select the forwardi g type you wa t to e able – type A:

1. from the idle scree , press Forward

2. e ter a umber to forward calls to

3. press the OK

or - type B (if more tha o e li e is co figured):

1. select the li e you wish to forward the call to

2. dial 999, followed by the umber you wish to forward the call to (e.g.: 9991234 to e able

call forwardi g to umber 1234)

3. press Dial

A voice message confirms that call forwarding is enabled

To disable call forwardi g - type A:

1. from the idle scree , press Forward

2. dial “0”

3. press OK

or - type B (if more tha o e li e is co figured):

1. select the key correspo di g to the li e you wish selezio are to disable call forwardi g

2. dial 999 followed by 0 (e.g.: 9990 to disable call forwardi g o the selected li e)

3. press OK

A voice message confirms that call forwarding is disabled

If multiple lines are configured on your phone, you will select type A if you wish to forward calls

addressed to the main line only; you should select type B if you wish to redirect phone calls

addressed to the second line.

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When call forwarding has been completed successfully, a call forward icon , followed by the

number to whom the call has been forwarded to, will appear on your phone display (the icon may

appear with up to 30 seconds delay

SPEED DIALLING

To quickly dial a co tact, use the co tact’s speed dial i dex umber, or press the co tact’s speed

dial key

Usi g a speed dial i dex umber:

•Press the Up arrow , a d the e ter the co tact’s speed dial i dex umber

To add or edit a speed dial i dex umber for a co tact see the sectio Updati g Co tact Directory

Usi g a speed dial key:

•press the co tact’s speed dial key (li e key) o the top-right of the pho e

To assign a speed dial key, press a d hold a u assig ed li e key. The e ter the co tact

i formatio a d press the soft key Save

USING DO NOT DISTURB (DND)

To e able/disable Do Not Disturb (DND)

•press the soft key DND

•press → 1. Features... → 1. Do Not Disturb...

If multiple li es are co figured o your pho e, DND ca be e abled just o selected li es or o all

li es:

•press DND (to e able or disable DND o all li es)

•to e able o a si gle li e, select the li e (usi g the arrow keys), press the Select soft key

the press Activate or Deactivate

When DND is enabled, flashes on the screen and the line appears engaged. If enabled, calls are

forwarded to the Voicemail, or to the number set as “Call Forwarding on Busy” (this setting is

accessible from the WEB only .

Note: if the phone is reset, all DND settings are disabled.

By using the first mode, DND will be enabled on all lines. The second mode must by used if you

wish to enable on just one or more selected lines.

VOICEMAIL

A voicemail ico o the pho e scree , a flashi g red li e key, a d a stutter dial to e i place of

the ormal dial to e i dicate o e or more ew voice mail messages

e.g.: (1/3)  you have 3 messages, o e is a ew message

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To listen to voice messages:

1. press (if multiple li es are co figured o your pho e, select the li e to retrieve

messages from)

2. follow the voice prompts

The number of messages on your display is updated with up to 30 seconds delay, the tone and the

flashing light are immediate.

VIEWING CALL LISTS

Shortcuts:

•missed calls: dow arrow

•received calls: left arrow

•placed calls: right arrow

Select a call from a y list a d do the followi g:

•to place a call press Dial

•to change the pho e umber before dialli g, press Edit

•to remove the call from the list, press More → Clear

•to store the co tact i your Co tact Directory, press More → Save

•to view i formatio about the call (date/time), press More → Info

or:

•press → 1. Features... → 5. Call Lists... → 1. Missed Calls... [2. Received

calls... / 3. Placed calls...]

•use the soft keys listed above

THREE-PARTY CALLS

You ca add a third party to a co versatio . Duri g a call:

1. select the Confrnc soft key (the call is placed o hold);

2. call the seco d party (the commu icatio is ow with the seco d participa t o ly)

3. press the Confrnc soft key agai . You are curre tly i a co fere ce call. The message

Active: Conference is displayed o your pho e scree .

To add a other party, repeat this procedure.

Usi g the Manage soft key you ca add a ew party as well as mute, hold, or remove o e of the

participa ts. You ca also view i formatio about a selected party.

UNIVERSITY DIRECTORY

1. press Directory

2. select the voice 2. University Directory...

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Simple search:

3. type the search stri g (e.g.: first or last ame)

4. press Submit

5. select the co tact from the list a d press or Dial to call

Adva ced search:

3. press AdvFind → use fields First Name / Last Name / Pho e to search by

ame/Sur ame/pho e umber

4. press Submit

5. select the desired co tact from the list a d press or Dial to call

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

To add or edit a contact:

1. press , the select 1. Features... → 3. Contact Directory...

2. to add a co tact, press More a d the Add.To edit a co tact, scroll to the co tact, a d the

press Edit. Addi g or editi g i formatio about a co tact require the Co tact field as the

o ly field required (the co tact's pho e umber)

3. press Save.

To search for a contact in the local contact directory:

1. press , the select 1. Features... → 3. Contact Directory...

2. press More a d the Search, complete the fields a d press Search agai .

ADJUSTING SPEAKER AND RINGER VOLUME

To change the incoming ring tone:

Duri g a call press, + or –

To change the ringer volume:

Whe the pho e is i the idle state, press + or –

You can also prevent your phone from ringing (see the Using Do Not Disturb (DND section or

you can choose a silent ring for your phone (see the Customizing ring tones section .

CUSTOMIZING RING TONES

To change the incoming ring tone:

1. press , a d the select 3. Settings... → 1. Basic...→ 4. Ring Type...

2. if the pho e has multiple li es, select the li e you wish to modify, the scroll to the ri g

type you wa t; to hear the ri g type before you select it, press Play

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3. press Select

To set a ring tone for a contact:

1. press Directory → 1. Contact Directory...

2. search for the co tact (see the updati g co tact directory sectio )

3. press the soft key Edit a d the scroll to Ring Type

4. e ter a umber that correspo ds to the ri g type you wa t

5. press the soft key Save

1. press , the select 1. Features... → 3. Contact Directory...

2. search for the co tact (see the To add or edit contact section)

3. press Edit a d the scroll to Ring Type:

4. e ter a umber that correspo ds to the ri g type you wa t

5. press Save

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Table of contents

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