Polycom SoundPoint IP 550 User manual

service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

CALNET 3: AT&T Voice DNA®

Polycom® SoundPoint® IP 550 / 560

Version 1.5

AT&T Voice DNA 550 / 560

Covered topics

•What is AT&T Voice DNA®

•What is the Polycom® SoundPoint® IP 550 / 560

•Phone features

•Phone controls

•Dialing basics

•Feature (star) codes

•Questions and answers

AT&T Voice DNA 550 / 560

What is AT&T Voice DNA®

AT&T Voice DNA® (Voice Dynamic Network Application) is a cutting-

edge, fully hosted, network-based Voice over Internet Protocol

(VoIP) service that delivers enhanced communication tools over

AT&T’s industry leading global IP network. The AT&T Voice DNA

service includes advanced features, unlimited domestic calling, and

a full suite of management services and tools providing the best

overall service to our customers.

AT&T Voice DNA 550 / 560

What is the Polycom SoundPoint IP 550 / 560

The Polycom SoundPoint IP 550 / 560 phones are full-featured IP

phones each with hands-free speakerphone and handset designed

for hi-fidelity wideband audio, and a built-in headset connection.

Each phone can have up to four unique phone numbers and has a

standard phone keypad, additional buttons (such as Messages,

Hold, and Redial), and four soft keys, located below the display

window, that provide additional functions based upon the status of

the phone. Both phones are equipped with a grey scale graphical

LCD display and the 560 has a dual-port gigabit Ethernet switch.

AT&T Voice DNA 550 / 560

Polycom SoundPoint IP 550 / 560 phone

1. Graphic display

2. Soft keys

3. LED indicator

4. Display Control button

5. Menu button

6. Messages button

7. Do Not Disturb button

8. Mute button

9. Speakerphone button

10. Headset button

11. Microphone

12. Volume keys

13. Dial pad

14. Hold button

15. Redial button

16. Transfer button

17. Conference button

18. Applications button

19. Directories button

20. Speaker

21. Hook switch

22. Line keys

23. Line indicators

AT&T Voice DNA 550 / 560

Accessing the menu

The Menu button

provides access to

phone settings and

functions:

•Features

•Contact Directory

•Call List

•Messages

•Status

•Platform

•Network

•Lines

•Diagnostics

•Settings

•Basic

•Advanced

•Applications

AT&T Voice DNA 550 / 560

Messages

•New voicemail

message:

•Flashing indicator light

•Envelope in graphic display

•To retrieve messages:

•Select Messages button.

•View voicemail statistics.

•Select Connect soft key.

•Enter voicemail PIN.

AT&T Voice DNA 550 / 560

Do Not Disturb

prevents incoming call

notifications.

•Calls go directly to

voicemail if no other

forwarding has been

configured.

•On a shared line, your

phone will not ring but the

line blinks.

•To enable / disable:

•Select Do Not Disturb button

•A blinking X will appear

next to each line key and

(X) Do Not Disturb will

show in the graphic

display window.

AT&T Voice DNA 550 / 560

Placing a call on hold

•During an active call:

•Press Hold button or Hold

soft key.

•Press Hold again or

Resume soft key.

•Notes:

•Music on hold will play if a

conference call is put on

hold.

•If multiple calls held, use

the up / down arrows to

switch between calls.

Press Resume soft key to

select desired call.

AT&T Voice DNA 550 / 560

Call List

The Call List retains up

to 99 received, placed,

and missed calls.

•To retrieve Call List:

•Select Directories button.

•Select Call List in display.

•Use the display control keys to

scroll up / down through the

list.

•Select Dial soft key to place the

call.

Note: If power is lost to the

phone or the phone is rebooted,

the call lists will be erased on the

phone.

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