Polycom VVX 400 Series User manual

Enterprise Centrex –Polycom VVX400 phoneset quick reference

Updated: Jul 2018

Features

Instructions

Dialing out

Lift the handset + (Phone no.) + [ # ]

Note: Need to dial [ 9 ] before the phone no.

Intercom dialing

Lift the handset + (Extension no.) + [ # ]

Intercom dialing (using

"busy lamp")

[ Busy lamp for that ext.]

Last number redial

[ Redial]

Speed dialing

To dial: Lift the handset + [ * ] + [ * ] + ([0][0] –[9][9]) + [ # ]

* Customer needs to define speed dial in user portal first

Volume adjustment

Ringtone: to decrease or increase

Voice: Lift the handset + to decrease or to increase

Holding call

To hold: (Call connected) +

To retrieve: (Call held) +

All call forwarding

To set: [*] [0] [5] + (Phone/Extension no.) + [Dial]

To cancel: [#] [0] [5] + [Dial]

Busy call

forwarding

To set: [*] [2] [5] + (Phone/Extension no.) + [Dial]

To cancel: [#] [2] [5] + [Dial]

No answer call

forwarding

To set: [*] [3] [5] + (Phone/Extension no.) + [Dial]

To cancel: [#] [3] [5] + [Dial]

Call transfer - Blind

transfer

(Call connected) + + (Extension no.) +

Call transfer -

Consultation transfer

(Call connected) + + (Extension no.) + [ # ] + Answer and Talk

+ Hang up

Conferencing call

(Call connected) + [Confrnc] + (Phone no.) + [ # ] + answer + [Confrnc]

Call park and retrieve

Call park:

(Call connected ) + [another line key] + [ * ] [ 8 ] [ 4 ] + [ # ] + [ # ] + Hang up

Call retrieve:

Lift the handset + [ # ] [ 8 ] [ 4 ] + [ # ] + (Self extension no.) + [ # ]

Boss Sec Transfer

Sec Transfer to Boss

1. Sec presses “Hold” to hold the call and the boss line flashes

2. Boss presses the flashing boss line to pick call

3. Sec hang up

Listen to voicemail

[Voicemail] + (Lift handset) or (Lift handset) + [*] [9] [0]

Listen to voicemail

(outside office)

From other phone: (Dial 2562 0111) + (Your phone no.) + [#] + (Your voicemail

password) + [#]

Group pick-up

Lift the handset + [ * ] [ 1 ] [ 1 ] + [ # ]

Call pick-up

By feature access code, applicable to ALL extensions: Llift the handset + [ * ] [ 2 ] [ 1 ] +

(Ringing extension no.) + [ # ]

By "busy" lamp field, applicable to preset extensions: Lift the handset + [ Busy lamp for

that ext. ]

Paging

Lift the handset + (Group Paging no.) + [ # ] + Announce

*IAD user plan or analog phone don’t support Paging function

Boss and secretary

Sec makes outgoing call using Boss line: Lift the handset + [ Boss line key ] + (Phone/

extension no.) + [ # ]

Sec picks up incoming call on Boss line: Lift the handset + [ Boss line key ]

Directory

[Directory]+ Choose [ BroadSoft Directory] + Select + AdvFind + Submit

Call List

[Call List]+ Choose [Type] + Choose [All Calls] / [Missed Calls] / [Received Calls]/ [Placed

Calls]

IDD & chargeable call

password

To lock: [ * ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +

[ # ]

To unlock: [ # ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +

[ # ]

To view information menu:

* Management/Secretary/Receptionist plan phone set model: Polycom VVX400

Service hotline number: 1833 133

Enterprise Centrexhelp link: http://www.pccwone.com/eng/ec_help.html

Voice mail box ad email reminder: customer is recommended to clean up voice mail box and email

regularly.

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