Polycom SoundPoint IP 321 Installation and operation manual

Polycom®SoundPoint®IP Phones

The Polycom family of SoundPoint®IP phones leverage

the capabilities of SIP-based VoIP networks to deliver

breakthrough voice quality and advanced features that

make calls more ecient and productive.

Entry-Level

Polycom®SoundPoint®IP 321 and 331 Entry-level IP phones with enterprise-grade

features and outstanding voice quality

PRODUCT REFERENCE GUIDE

Application targets:

Common areas, dorm rooms, wall-mounted deployments (SoundPoint IP 321),

Cubicle, oce desk (SoundPoint IP 331)

Key Features:

• 2 Lines

• Integrated PoE support

• Full-duplex speakerphone with Clarity by Polycom™

• 102 x 33 pixel graphical LCD

• 15 dedicated hard keys, 3 context-sensitive soft keys

• Two-port 10/100 Ethernet switch (SoundPoint IP 331)

• Single 10/100 Ethernet port (SoundPoint IP 321)

- SoundPoint IP 321 - PoE Only, 2200-12360-025

- SoundPoint IP 331 - PoE Only, 2200-12365-025

SoundPoint IP 335 Two-line, entry-level phone providing unparalleled Polycom HD Voice™

Application targets:

Cubicle, oce desk

Key Features:

• 2 Lines

• Integrated PoE support

• Polycom HD Voice for all audio paths with Polycom Acoustic Clarity™

2 technology

• 102 x 33 pixel backlit grayscale graphical LCD

• 15 dedicated hard keys, 3 context-sensitive soft keys

• Two-port 10/100 Ethernet switch

- SoundPoint IP 335 - PoE Only, 2200-12375-025

SoundPoint IP 560 Cutting-edge SIP and GigE meet Polycom HD Voice™

Application target:

Manager’s/professional’s oce

Key Features:

• 4 lines

• Integrated PoE support

• Polycom HD Voice for all audio paths with Polycom Acoustic Clarity™ 2 technology

• 320 x 160 pixel backlit grayscale graphical LCD

• 26 dedicated hard keys, 4 context-sensitive soft keys

• Gigabit Ethernet support

- SoundPoint IP 560 - PoE Only, 2200-12560-025

Performance

SoundPoint IP 550 Cutting-edge SIP feature set meets Polycom HD Voice™

Application target:

Manager’s/professional’s oce, call center

Key Features:

• 4 lines

• Integrated PoE support

• Polycom HD Voice for all audio paths with Polycom Acoustic Clarity™ 2 technology

• 320 x 160 pixel backlit grayscale graphical LCD

• 26 dedicated hard keys, 4 context-sensitive soft keys

• Two-port 10/100 Ethernet switch

- SoundPoint IP 550 - PoE Only, 2200-12550-025

Mainstream

SoundPoint IP 450 Mid-Range SIP desktop phone with Polycom HD Voice™

Application targets:

SOHO, call center

Key Features:

• 3 Lines

• Integrated PoE support

• Polycom HD Voice for all audio paths with Polycom Acoustic Clarity™ 2 technology

• 256 x 116-pixel backlit grayscale graphical LCD

• 17 dedicated hard keys, 4 context-sensitive soft keys

• Two-port 10/100 Ethernet switch

- SoundPoint IP 450 - PoE Only, 2200-12450-025

PRODUCT REFERENCE GUIDE Polycom SoundPoint IP Phones

SoundPoint IP 650 High-performance IP phone with Polycom HD Voice™

Application target:

Executive oce, or call center with Expansion Module(s)

Key Features:

• 6 lines (standalone) / 20 lines (with one Expansion Module)

• Integrated PoE support

• Polycom HD Voice for all audio paths with Polycom Acoustic Clarity™ 2 technology

• 320 x 160 pixel backlit grayscale graphical LCD

• 26 dedicated hard keys, 4 context-sensitive soft keys

• Support of up to three Expansion Modules

• USB for local call recording

• Two-port 10/100 Ethernet switch

- SoundPoint IP 650 - PoE Only, 2200-12651-025

Attendant

SoundPoint IP Expansion Module Turn your SoundPoint IP 650/670 into a high-performance Attendant Console

Application target:

Telephone attendant’s desk, call center

Key Features:

• 14 Illuminated keys conﬁgurable as a line key, or a speed dial with BLF

• 160 x 320 pixel greyscale/color graphical LCD with backlight

• Plug-and-play, hot-swappable

• Cord-free, no AC adapter required - power and signaling are provided by the

host phone

• Matches elegantly with the SoundPoint IP 650/670 look and feel

- SoundPoint IP Backlit Expansion Module: 2200-12750-025

- SoundPoint IP Color Expansion Module: 2200-12770-025

SoundPoint IP 670 A premium, SIP desktop phone with color display delivering a rich voice, visual and applications experience

Application target:

Executive oce

Key Features:

• 6 lines (standalone) / 20 lines (with one Expansion Module)

• Integrated PoE support

• Polycom HD Voice for all audio paths with Polycom Acoustic Clarity™ 2 technology

• 320 x 160 pixel backlit color graphical LCD

• 26 dedicated hard keys, 4 context-sensitive soft keys

• Support of up to three Expansion Modules

• USB for local call recording

• Gigabit Ethernet support

- SoundPoint IP 670 - PoE Only, 2200-12670-025

PRODUCT REFERENCE GUIDE Polycom SoundPoint IP Phones

Polycom®SoundPoint®IP Phone Comparison

Positioning SoundPoint IP

321/331

SoundPoint IP

335

SoundPoint IP

450

SoundPoint IP

550/560

SoundPoint IP

650

SoundPoint IP

670

LCD Display 102 x 33 pixel

graphical

102 x 33 pixel

graphical

256 x 116 pixel

backlit graphical

320 x 160 pixel

backlit graphical

320 x 160 pixel

backlit graphical

320 x 160 pixel

backlit color

graphical

Unicode Character Support European

character set

European

character set ••••

Expansion Module Support

Up to 3 Backlit

Expansion

Modules

Up to 3 Color

Expansion

Modules w/ AC

adaptor

Audio Features

Polycom HD Voice Technology •••••

Full Duplex Speakerphone with

Acoustic Clarity Technology • •••••

Telephony Keys 2 2 3 4 6 (20 with Exp.

Module)

6 (20 with Exp.

Module)

Line/Speed Dial Keys 2 2 3 4 6 (48 with 3 Exp.

Module)

6 (48 with 3 Exp.

Module)

Context-Sensitive Soft Keys 3 3 4 4 44

Display/Menu Navigation Keys 5 5 5 6 6 6

Basic Features

Busy Lamp Field (BLF)

Functionality ••••

Polycom Productivity Suite™ • •••••

Shared Call/Bridged Line • •••••

Flexible Line Appearance • •••••

XHTML Microbrowser • •••••

Advanced Features

Premium ACD and Hoteling ••••

PTT and Multicast Group

Paging • •••••

Microsoft Lync Interoperability • •••••

Security Features

802.1X • •••••

Multiple TLS Proﬁles • •••••

Custom Device Certiﬁcates • •••••

Connectivity

USB Port • •

Ethernet

IP 321 - 1x 10/100

IP 331 - 2x

10/100

2x 10/100 2x 10/100

IP 550 - 2x

10/100 IP 560 -

2x 10/100/1000

2x 10/100 2x 10/100/1000

Power Options

Power over Ethernet

(IEEE 802.3af) • •••••

PRODUCT REFERENCE GUIDE Polycom SoundPoint IP Phones

Polycom, Inc.

1.800.POLYCOM

www.polycom.com

811_0712

COMMON LAW MARKS IN THE UNITED STATES AND VARIOUS OTHER COUNTRIES. ALL OTHER TRADEMARKS ARE PROPERTY OF THEIR RESPECTIVE OWNERS. NO PORTION HEREOF MAY BE REPRODUCED OR TRANSMITTED IN

ANY FORM OR BY ANY MEANS, FOR ANY PURPOSE OTHER THAN THE RECIPIENT’S PERSONAL USE, WITHOUT THE EXPRESS WRITTEN PERMISSION OF POLYCOM.

About Polycom

Polycom is the global leader in standards-based uniﬁed communications (UC) solutions for telepresence, video, and voice

powered by the Polycom®RealPresence®Platform. The RealPresence Platform interoperates with the broadest range of business,

mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet

face-to-face from any location for more productive and eective engagement with colleagues, partners, customers, specialists,

and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and

security for video collaboration, whether on-premises, hosted, or cloud-delivered. Visit www.polycom.com or connect with

Polycom on Twitter, Facebook, and LinkedIn.

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