Pitney Bowes SendPro C User manual

Shipping & Mailing Postage Meters

SendPro C/SendPro+

Quick ReferenceGuide Australian English Edition

Navigating the Home

Screen

Creating and Printing

a Trackable Label

Printing Envelopes /

Creating an Account

Refilling Postage and

adding a Graphic

Installing an Ink

Cartridge

Preset Feature and

Printing a Future

Date

Creating a Sendle or

Shippit Account

Printer Maintenance-

Printing a Test

Pattern

Printer Maintenance-

Cleaning Print

Nozzles

Responsible disposal

and PB Support

Navigating the Home screen

The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a trackable shipping label or printing

postage on an envelope.

For mailing envelopes, post cards, large letters and parcels, print postage by tapping (1) Envelope Printing. For important large envelopes or

packages using Sendle or Shippit, start creating a shipping label by tapping (2) Trackable Labels.

The application drawer (3) at the bottom of the screen provides access to a variety of applications to support and enhance your SendPro C,

SendPro+ device. For example, you can check your postage refill history, download software update and even check your network connection

(Check Network).

Note: The History & Reports application provides a history of the postage refill operations you have performed for the Envelope Printing

application.

Pitney Bowes Quick ReferenceGuide February,2020 Page 2 of 15

Global Toolbar

The global toolbar located at the top of the Home screen appears at the top of every screen within the Trackable Labels and Envelope Printing

applications.

This toolbar allows you to view and change settings and defaults values for your machine and the Trackable Labels and Envelope Printing

applications.

(1) Back - Return to the previous screen.

(2) Home - Return to the Home screen from anywhere in Envelope Printing or Trackable Labels.

(3) Support - Search online content and get information on how to perform tasks using Trackable Labels or Envelope Printing.

(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn

wireless connection on or off. The icon here represents a wireless connection.

(5) Settings - View or change your machine and application settings. For your machine, this includes adjusting the screen brightness, setting

sound notification levels, and viewing wireless or Ethernet connection information.

(6) Profile - Lock your SendPro C, SendPro+ device.

Pitney Bowes Quick ReferenceGuide February,2020 Page 3 of 15

Creating and printing a trackable label

1. Tap Trackable Labels on the Home screen.

2. Tap the SendPro + Sendle and Shippit button.

3. Enter the recipient address. You can manually enter the recipient

information or select one from the address book. If the address is a

new address, tap the Save to address book radio button. To select

one from the address book, tap the Address icon in the top right

corner of the screen as shown here.

4. Tap Continue.

5. Tap a package type if you know the size and weight of your parcel.

For example, Satchel, Carry-on or Shoebox then tap Continue.

Pitney Bowes Quick ReferenceGuide February,2020 Page 4 of 15

6. If you are not sure what package type to select, enter the weight of

the box or envelope

lPlace the box or envelope on the scale and the weight appears in

the weight field. If you do not have a scale, tap on the Parcel

Weight field, enter the value using the keypad and then tap

Continue.

7. At the Choose Carrier screen you will see all the services that are

available at that time. Tap the desired courier service radio button

then tap Continue.

8. Depending on the service you selected, you may be prompted to add

additional details such as a parcel description, customer reference,

delivery instructions, the Authority to leave (ATL) tick box and the

pick-up date for your parcel. Once complete, tap Continue.

9. At the Review & Print screen, you’re shown the details of the label.

You can edit the recipient address at this point if necessary by

tapping the edit icon.

10. Tap Print Label once you’re happy to proceed. Once you tap Print

Label you will be charged and the label will be printed.

11. The carrier screen reappears. You can now print another label.

Pitney Bowes Quick ReferenceGuide February,2020 Page 5 of 15

Printing an Envelope

Select Envelope Printing from the Home Screen.

Set up your chosen Print Mode, Class, Graphic/ Ad and Date. You are

also able to refill, check your postage balance and view piece count

and spend data from this screen.

Key-

1. View the balance of funds you have remaining in your meter.

2. Select an account by tapping Account (this option appears if your

device has the account feature enabled).

3. Tap Class to view the class and any extra services.

4. Tap the weight icon to view the weighing options (enter weight

manually or using a scale).

5. Tap the date to view the date options.

6. View the total postage amount.

7. Preview or add graphics.

8. Tap Print Mode to access the Print mode screen. This provides you

with different printing modes such as adding graphics to your

envelope or adding more postage. You can also choose to only seal

envelopes without printing any postage.

Sending a domestic letter

The instructions below explain how to send a domestic letter, however

you can select your desired class and any service using the same

method.

1. Tap Envelope Printing on the Home screen.

2. If you have the accounting feature enabled on your machine:

lTap Account on the left side of the screen.

lSelect an account.

3. Tap Class.

4. Tap Start Over to display a list of all the available classes.

5. Tap Domestic Letter for a Domestic Letter mail envelope.

6. Tap Metered Letter Regular.

7. Select Small.

8. Tap Apply.

lWith a scale- Place the envelope on the scale and the weight

appears in the weight button on the screen

lWithout a scale- Tap the weight button and enter the weight of

the envelope. Tap Apply.

9. Place the envelope on the feed deck; the machine automatically

feeds the envelope and prints the postage.

Pitney Bowes Quick ReferenceGuide February,2020 Page 6 of 15

Creating an Envelope Printing Account

Accounting is an optional feature. Contact your Pitney Bowes Sales

Representative for information about options and pricing.

1. Tap Envelope Printing

2. Tap Account on the left side of the screen. A list of all available

accounts is displayed.

3. Tap the menu icon in the upper right corner of the screen:

4. Tap Manage Accounts.

5. Tap Create new account

6. For a new top level account, tap Create a new account and fill in

the required account fields (Account name and Code) and any

optional fields you want.

lThe Code is a unique code that you must assign to identify each

account, sub account, and sub sub account. This helps you

locate accounts more easily later.

l(Optional) Enter a Description of the account up to 150

characters.

l(Optional) To create a password for this account, tap in the

Password field. Passwords are case sensitive, can be

alphanumeric, and must be four characters in length. You will

need to enter this password to edit or process mail against the

account.

7. Tap Active for the Status.

8. When finished, tap anywhere on the screen, but outside of the fields.

The Cancel and the OK buttons appear at the bottom of the screen.

9. Tap OK to save. The name of the new account is displayed.

l(Optional) To create another account, tap Create New

Account.

l(Optional) To add a sub account to the account you just created,

tap Add a Sub Account to this account.

lIf you do not need to create any more accounts, tap Done.

10. Press the Back Arrow at the top of the screen to return to the account

list.

Pitney Bowes Quick ReferenceGuide February,2020 Page 7 of 15

Refilling postage for your Envelope Printing

balance

Before you begin:

Make sure your device is connected to the internet.

lFor LAN connection, you will see the following connection icon in the

global toolbar:

lIf you have a wireless connection, you will see the following

connection icon in the global toolbar:

1. Tap Envelope Printing on the Home screen.

2. Tap Postage Balance.

3. Tap Refill Postage.

4. Enter your postage refill amount. Tap the back button if required to

change the amount shown.

5. Tap Refill Mail Postage.

6. Tap View Receipt if you want to view or print a receipt.

7. Tap Done.

8. Your updated postage balance displays on the Envelope Printing

screen.

Adding a graphic to your envelope when

Envelope Printing

The SendPro C, SendPro+ device comes with a set of standard graphic

images that you can add to your envelopes or tapes when you print

your postage. Graphic ads are also known as ads, slogans or logos.

Examples include PLEASEOPENIMMEDIATELY, RECYCLE and

Season's Greetings.

You can also add your own custom graphics to your SendPro C,

SendPro+ device.

Before you begin:

Weigh your envelope, select a class, and select any special services

required.

1. Tap the Graphics icon on the Envelope Printing screen.

2. Select the graphic you want from the list of available graphics.

3. Tap Apply.

4. To verify that the envelope prints correctly, feed the envelope

through the machine.

Pitney Bowes Quick ReferenceGuide February,2020 Page 8 of 15

Installing the ink cartridge

1. Tap the Settings (gear) icon in the global toolbar.

2. Scroll down and tap Envelope Printer Maintenance.

3. Tap Install Ink.

4. Lift the cover. The ink cartridge moves to the front position.

5. Remove the ink cartridge, as shown below.

6. Insert the new ink cartridge and close the cover. The cartridge

repositions itself and the Envelope Printer Maintenance screen re-

displays.

7. Perform a print test to ensure you get a good test print pattern.

Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney

Bowes cartridges can damage your meter. Visit our supplies website at

www.pitneybowesdirect.com.au.

Pitney Bowes Quick ReferenceGuide February,2020 Page 9 of 15

The Preset Feature

A Preset is a snapshot of commonly-used meter settings that allows

you to easily recall the properties you use most often. Assigning a

preset saves time and ensures accuracy in your mail. The maximum

number of presets you can create is ten.

1. Tap Envelope Printing on the Home screen.

2. Define the settings you would like for your preset:

a. If accounting is enabled on your device, tap the Account button

then select the desired account.

b. Tap the Class button.

c. Tap Start Over.

d. Select the desired class and any additional services you may

require. Confirm these by tapping Apply.

e. If desired, tap Graphic to save a logo (Envelope Message).

Select the desired Envelope Message.

3. Tap the Preset button.

4. Tap the Save New Preset or Make / Create another preset

button.

5. Enter a name for the preset. You can enter up to 32 characters.

6. Tap the green tick when done.

Selecting a Preset

1. Tap Envelope Printing on the Home screen.

2. Tap the Preset button.

3. Tap the desired preset.

4. Tap the <button to return to the Home screen.

Printing a Future Date

You can print postage with a date in the future. If you miss today’s mail

pickup, you can print your postage with a future date.

1. Tap Envelope Printing on the Home screen.

2. Tap the date on the Envelope Printing screen. The calendar displays.

3. Tap Tomorrow or Another Date on the right-hand side of the

calendar, depending on the date you wish to print.

4. Tap Apply when you see the future date highlighted on the calendar.

5. The Envelope Printing screen displays the future date.

6. Place the envelope or envelopes on the feed deck. Depending on the

SendPro C model you have, feed the envelopes manually or tap

Start to feed the envelopes automatically .

Note: The date on the postage should match the date when your mail

goes to the post office. Your machine automatically advances the printed

date on the meter stamp (as well as its internally held date) when the

system time reaches 5:00 PM. This time cannot be changed.

Pitney Bowes Quick ReferenceGuide February,2020 Page 10 of 15

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