Pitney Bowes SendPro P Series User manual

Shipping & Mailing

Postage Meters

SendPro® P

Mailing & Shipping Systems

SendPro P 1000-3000

User Guide

US English Edition

SV63206 Rev. L

April 27 2022

SV63206 Rev. L

fashion or stored in a retrieval system of any type or transmitted by any means, electronically or

mechanically, without the express, written permission ofPitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this online manual;

however, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well

as performance features are subject to change without notice. Your mailing system may not have

some of the features described in this book.

SendPro® P, SendPro® P1000, SendPro® P2000, SendPro® P3000, E-Z Seal, IntelliLink, WEIGH-

ON-THE-WAY, W-O-W, PB Postage™, Postage by Phone®, INVIEW, Ascent, SendSuite Express,

Purchase Power, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney

Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.

The USPS® and Priority Mail® are registered trademarks of the United States Postal Service.

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing

conditions. These messages are as follows:

Warning!

Alerts you to conditions or practices that could cause serious injury.

Caution:

Alerts you to conditions or practices that could cause damage to the equipment or

to the material being run.

Important:

Alerts you to conditions or practices that could adversely affect equipment operation if instructions

are not followed exactly.

Note:

Provides a comment or explanation of the associated topic.

1 - Safety

Safety information 9

2 - Getting started

What does this machine do? 15

USPS requirements 16

Postal Security Device 16

Logging in and out of the system 16

The Home screen 17

Parts of the mailing and shipping system 18

Manual adjustments 22

Shutting down your system 23

System specifications 23

3 - Using jobs

All about jobs 30

Opening a job 31

Previewing jobs 31

Creating a new job 32

Editing a job 33

Deleting a Job 33

Job options 34

Job types 35

Saving changes to a job 40

Closing all jobs 41

4 - Running mail

Preparing and correctly feeding the

mailpieces 43

Reviewing the mailpiece specifications 44

Determining the correct postage method 47

Shape Based Rating 48

Running mail - quick start 49

Changing the class, carrier, or special

services 52

Changing the sealing method 54

Graphics and permit-only printing 55

Step-by-Step Running Mail 56

Possible errors when running mail 57

Weighing methods 58

Running a Manual Weight Entry job 58

Running an Attached Scale job 59

Zeroing the scale while running mail 59

Table of Contents

Pitney Bowes User Guide April 2022 4

Running a WEIGH-ON-THE-WAY® (W-O-

W®) job 60

Running a WEIGH-ON-THE-WAY® (W-O-

W®) - First Piece Only job 61

Running mail with different shapes and

weights 61

Running a differential weighing mail job 62

Using Key in Postage mode 64

Running mail using a barcode scanner 65

How to use the combined ZIP Code and

Customer Reference Number barcode label 65

Running mail with the Residual Rate

Surcharge 67

Running Mail with the DI900™/DI950™

Inserting System Interface 68

Running mail with SendSuite Xpress™ or

Ascent™ 69

Checking or changing the postage amount on

the Run Mail screen 70

Changing the envelope or tape quantity 70

Advancing or omitting the date 71

Changing the machine speed 71

Printing a sample mailpiece 71

Counting mailpieces 72

Adding graphics, return addresses,

messages, and inscriptions to your mail 72

Changing or adding an inscription 79

Adding or changing a text message or return

address 80

Changing envelope size 84

Changing the envelope print area 84

Changing the color print quality 85

What are tracking services? 86

Electronic Return Receipt (ERR) 90

Creating a combined barcode label job 92

Running mail with a combined barcode label

job 93

Using PresortXtra services 95

5 - SendPro® Shipping

What is SendPro Shipping? 101

Getting started with SendPro® shipping1 101

Adding postage to your SendPro Shipping

account 102

Tracking a shipment 103

Adding an address to the Address Book 104

Changing the sender's address 104

Creating a label from an address 104

Editing or deleting an address 105

Verifying a USPS address 105

Voiding a shipping label 106

Getting a USPS shipping label refund 106

Managing your email notifications 108

Viewing your USPS account information in

SendPro 108

Setting up a UPS account 108

Pitney Bowes User Guide April 2022 5

Setting up a FedEx account 109

Measuring your shipment dimensions in

SendPro 109

Adding a shipment memo in SendPro 109

Weighing your shipment with a scale in

SendPro 109

Using your own packaging for shipments 110

Creating a shipping label 110

Creating a USPS return label 112

Printing a shipping label 113

Setting up shipping label printing defaults 114

Reprinting a USPS shipping label 114

Reprinting a FedEx or UPS shipping label 115

Printing a FedEx manifest 116

Checking on a label's refund status 116

Where is postage being spent in SendPro 116

Searching for a shipment in SendPro 117

Filing an insurance claim 118

Enabling Cost Accounts 118

6 - Receive a Package

All about Receive a Package 121

Setting up a cable-connected scanner 121

Receiving a package 123

The Packages screen 123

Find a package 124

Package Notifications 124

Managing Contacts 125

7 - Accounting

All about Accounting 127

Creating, editing or deleting an account 132

Accounting options when running mail 137

All about transactions 141

All about surcharges 148

All about Job IDs 151

All about accounting reports 153

8 - Reports

All about mailing reports 162

Printing a mailing report 162

All about funds and refill reports 163

Confirmation services receipt 164

9 - Refilling your meter

All about postage 166

Pitney Bowes postage account 166

Your postage meter 166

Refilling your meter 167

Checking your balance at Pitney Bowes 168

Postage remaining 168

Pitney Bowes User Guide April 2022 6

Setting the low funds warning and the default

refill amount 169

Viewing the refill history 169

Viewing the meter information 170

Uploading postal information 171

10 - Rates and updates

Performing the rate updates 173

Setting the time checks for updates 173

Checking for rates and software updates 173

Viewing the update history 174

11 - System Setup

Personal settings 176

Application settings 177

Internet and network settings 178

System settings 180

Hardware settings 194

12 - Maintenance

Installing a new tape roll 199

Refilling the envelope and tape sealant

bottle 201

No power 201

Printing a test pattern 203

Cleaning the print heads 203

Low ink warning 204

Out of ink warning 205

Replacing an ink cartridge 205

Replacing the printhead 208

Aligning the print heads 212

Turning off spot black (#2) printing 216

Reactivating spot black (#2) printing 217

Contacting Pitney Bowes 218

Pitney Bowes User Guide April 2022 7

1 - Safety

In this section

Safety information 9

Safety information

Warning:

Follow normal safety precautions for all office equipment.

Readall instructions before you attempt to operate the machine. Use the equipment only for

its intended purpose.

lUse only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and

use of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that

could result in a personal injury and/or property damage. Never use aerosol dusters labeled

flammable and always read instructions and safety precautions on the duster container label.

lTo obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material

Safety Data Sheets can be obtained on the web or from our Supply Line™.

lUse the power cord supplied with the machine and plug it into a properly grounded wall outlet

located near the machine and easily accessible. Failure to properly ground the machine can

result in severe personal injury and/or fire.

lThe wall outlet supplying power to the machine must be a single dedicated wall outlet. Contact a

licensed electrician to ensure there are no other wall outlets on the branch circuit.

lThe electrical circuit (mains) supplying power to the outlet must be switched ON.

lAvoid touching moving parts or materials while the machine is in use. Keep hands, loose

clothing, jewelry and long hair away from all moving parts.

lDo not remove covers or defeat safety interlock switches. Covers enclose hazardous parts that

should only be accessed by properly trained service personnel. Immediately report to Pitney

Bowes Service any damaged or non-functioning components that renders the unit unsafe.

lPlace the unit in an accessible location to allow for proper venting of the equipment and to

facilitate servicing.

lThe power cord wall plug is the primary means of disconnecting the machine from the AC

supply.

lDo not use an adapter plug on the line cord or wall outlet.

lDo not remove the ground pin from the line cord.

lAvoid using wall outlets that are controlled by wall switches, or shared with other equipment.

lDo not route the power cord over sharp edges or trapped between furniture.

Safety

Pitney Bowes User Guide April 2022 9

lEnsure there is no strain on the power cord where it becomes jammed between the equipment,

walls or furniture.

lDo not plug headphones into the Line Out jack (Lime Green).

lBe certain the area in front of the wall receptacle into which the machine is plugged is free from

obstruction.

lBefore clearing a stoppage, be sure machine mechanisms come to a stop.

lWhen clearing a stoppage, avoid using too much force to protect against minor personal injury

and damaging equipment.

lTo prevent overheating, do not cover the vent openings.

lOperation of this equipment without periodic maintenance will inhibit optimum operating

performance and could cause the equipment to malfunction. Contact your Pitney Bowes

Customer Service Representative for required service schedule.

lRead all instructions before attempting to operate the equipment.

lUse this equipment only for its intended purpose.

lThe system contains a module (PSD) that contains a coin cell battery, which is not replaceable.

Do not dispose of module in a fire or hot oven. Do not crush or cut module. Do not store module

in extreme hi or low temperatures, or extreme low pressure environments.

Caution:

Moving mechanism can result in personal injury. Keep hands, long hair, ties,

jewelry and loose clothing away from moving parts.

Safety

Pitney Bowes User Guide April 2022 10

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