Overland Storage NEO 2000e User manual

IMPORTANT: Overland Storage requires that all NEO

Series parts be removed and replaced by an Overland

Storage authorized service provider. Improper installation may

result in damage which voids existing warranties.

This document describes how to remove and replace the

shuttle assembly in an Overland Storage NEO 2000Eor

4000Elibrary.

WARNING: The GUI touch screen does not completely

shut off NEO SERIES system power. To reduce the risk

of electric shock or damage, unplug both power cords.

WARNING: It is recommended that a mechanical lifter

(or at least two people) be used to prevent injury during

rack installation or removal.

NOTE: All positions stated (left, right, etc.) are with you facing

the front of the library.

Unpacking the New Shuttle Assembly

Carefully unpack and verify that you have all the parts:

•Shuttle assembly in an anti-static bag

•These instructions

To service the library, you may need the following tools:

•Flat blade screwdriver

•#1 and #2 Phillips screwdrivers

Electrostatic Discharge Information

A discharge of static electricity can damage micro-circuitry

or static-sensitive devices. To help prevent Electrostatic

Discharge (ESD), observe standard ESD precautions.

1. If the library is operational, remove any cartridges in

the drives using the touch-screen GUI or WebTLC.

2. Power off the library as follows:

a. Use the touch-screen GUI to power down the library.

b. Turn the power supply switches to OFF (O).

c. Remove the power cords.

3. Remove all data cables.

4. Remove all drive assemblies.

5. Using a mechanical lifter (or two people), remove the

library from the rack and place it on a secure surface.

1. Remove and retain the two screws securing the front

top cover.

2. Lift and remove the front top cover, and set it aside.

3. Remove the Power and Signal Controller cables

from the shuttle assembly by releasing them from the

two clips that secure them to the printed circuit board

(PCB) on the shuttle (Figure 1).

NOTE: The Signal Controller connector can be difficult to

reach with your hand. If necessary, use a small flat blade

screwdriver to press the connector release.

Figure 1. Front View of Shuttle Cables

NEO®2000E/ 4000E

Spare Shuttle Assembly

Remove & Replace Instructions

Overview & Notes

NEO-0161

Preparing the Library

Remove the Existing Shuttle Assembly

Signal

Controller

Power

Cable

Shuttle

PCB

4. Remove and retain the screw from the top of the

spooler assembly (Figure 2).

Figure 2. Removing the Spooler Attachment

5. Pull out the upper spooler assembly with the flex

cables still attached as shown in Figure 2, then

carefully set them aside.

NOTE: Use care so that the flex cable is not bent and does

not separate from the spooler top piece.

6. Lift off the lower spooler assembly and set it aside,

keeping the two pieces together.

7. By hand, turn the motor/track coupler until the

track is at a 45° angle (Figure 3).

Figure 3. Top View of Shuttle Track Showing Movable Section

8. With one hand supporting the top of the shuttle, grasp

the shuttle base and carefully slide the shuttle off the

track, setting it aside.

1. With the PCB of the replacement shuttle facing the

rear of the library, place the shuttle on the edge of the

track and slide it towards the front of the chassis.

NOTE: The shuttle cartridge opening should be on the left.

2. Place the retained two-piece lower spooler assembly

on the spooler mounting post (see Figure 4) of the new

shuttle.

Figure 4. Installing the Lower Spooler Assembly

NOTE: Align the two tabs underneath the lower spooler

assembly with the spooler mounting guide on the base of the

mounting post.

3. Position the cable and upper spooler assembly for

attachment:

CAUTION: Be sure there are no twists in the cable

between the cable’s guide tab and the spooler.

a. Fully extend the cable and spooler assembly,

verifying that the cable is flat and not twisted.

IMPORTANT: If the cable separates from the

spooler top, when reattaching it, you MUST verify

that the end of the polycarbonate stiffener is EVEN with

the edge of the spooler top rear slot to provide the

correct amount of strain relief on the cable.

Figure 5. Polycarbonate Stiffener Alignment

Upper Spooler

Assembly with

Lower Spooler

Assembly

Spooler Screw

Cables Attached

NEO-0150

Motor/Track Coupler Shuttle

Assembly

Shuttle Opening

Installing the New Shuttle Assembly

NEO-0143

Spooler Mounting

Guide

Lower

Spooler

Mounting

Post

Alignment Tab

Cable Guide Tab

Assembly

NEO-0163

Stiffener

Align This Edge...

...With This Edge

Spooler

Top

b. Rotate the spooler and cable counter-clockwise

one full turn (Figure 6).

NOTE:

If the flex cable is not looped properly as shown, the

shuttle will jam when operated.

Figure 6. Wrapping the Cable Around the Spooler

c. Align the wrapped lower spooler assembly over and

slide it onto the shuttle mounting post (Figure 8).

Make sure that both the Signal Controller and the

Power cables are threaded outside of the angled

edge of the cable guide tab.

Figure 7. Rotating the Flex Cable into a Loop

4. Use the retained screw, secure the spooler.

NOTE: To align the screw to the plastic mounting post

threads, make a half turn counter-clockwise before

tightening the screw.

5. Attach the flex cable to the shuttle PCB:

a. Without bending the cable, carefully loop and insert

the Power cable into the Power cable connector

(Figure 8).

Figure 8. Connect the Shuttle Power Cable

b. Without bending the cable, carefully loop and insert

the Signal Controller cable into the Signal

Controller cable connector (Figure 9).

Figure 9. Connect the Shuttle Signal Controller Cable

c. Position the Signal Controller cable underneath

the Power cable to prevent damage.

CAUTION: Failure to secure the Shuttle Controller

cable can result in damage to the cable when

using the XpressChannel.

6. Using a mechanical lifter (or two people), reinstall the

library into the rack.

Leave the front top cover off until the unit is tested.

7. Reinstall all drive assemblies.

8. Reattach all data cables.

NEO-0144

NEO-0149

Flex Cable

Cable Guide Tab

Spooler

Clocker

Angled Edge

Power & Signal

Controller Cables

Main Loop

NEO-0160

Cable

Power

Power Cable

Connector

S-Loop

Cable Guide Tab

NEO-0161

Cable Loop

Signal Controller

Cable

Power

S-Loop

WARNING: Use care when extending the library out of

a rack to the maintenance position to prevent tipping

of the unit causing damage or personal injury.

Power On the Library

1. With the library in the extended maintenance position,

plug the power cords back in.

2. Turn the power supply switches to ON (|).

3. Observe the inside of the library during the POST

process to verify the shuttle assembly installation:

•Watch the shuttle assembly and track movement.

•Make sure that nothing interferes with the flex cable

assembly through its full range of motion.

NOTE: If problems occur, contact Overland Storage

Technical Support.

Replace the Cover

1. In the maintenance position, slide the cover tabs into

their slots and gently set the front top cover into place.

2. Insert the two retained screws and tighten them.

3. Carefully slide the library back into the rack and

secure it.

Run a Drive Cycle Diagnostic

Library diagnostics test the library’s operational

mechanisms to make sure they are running and operating

properly. The Drive Cycle diagnostic randomly fetches

cartridges from slots and inserts them into the drives.

To run the Drive Cycle diagnostic, follow these steps:

1. From the touch-screen GUI, press Menu >

Diagnostics.

2. From the Diagnostics screen, press Drive Cycle.

3. Press Start.

4. When the diagnostic is done, check the error status.

•If there are no errors, the library is ready to run.

•If you do receive errors, note them and contact

Overland Storage Technical Support.

Power On and Test the Library

Additional Help

You can get additional technical support on the Internet at http://support.overlandstorage.com, or call

1-877-654-3429 (toll-free U.S. & Canada), +44 (0) 118-9898050 (Europe), or +1 (858) 571-5555 Option 5 (International).

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