Rocstor COMMANDER 3F series User manual

secure your future

User Manual

ROCSTOR |COMMANDER 3F user manual Page | 2

TABLE OF CONTENTS

IMPORTANT NOTICES 4

Safety Notices ________________________________________________________ 4

General Notices

Capacity Disclaimer ___________________________________________________ 4

Care and Handling 4

GENERAL 6

Introduction ____ ________________________________________________ 6

Box Contents 8

Minimum System Requirements _____________________________________ 9

Connectors and Commander rear view 9

MUST BE READ FIRST__________________________________________________ 10

QUICK INSTALLATION 12

How to Connect the Interface Cables - Connecting the Drive ___________________ 12

Cable Types: FireWire 800, FireWire 400, USB and SATA 13

INSTALLING YOUR DRIVE 15

Commander as a bootable device _________________________________________ 15

Disconnecting Your Drive 15

oPC _______________________________________________________________ 15

oMac 16

Reformatting Your Drive ________________________________________________ 16

oReformatting via PC (Window based computers) 16

oReformatting via Mac _______________________________________________ 16

Important Note 16

How to Daisy-Chain through FireWire ports to your Commander Drive at one time _17

PARTITIONING AND FORMATTING THE COMMANDER DRIVE ON A MAC OS 17

Warning _____________________________________________________________ 17

Important Notes 17

Instructions for Partitioning and Formatting from FAT 32 to HFS+ _______________ 18

PARTITIONING & FORMATTING the COMMANDER on WINDOWS 2000, XP, VISTA, 7 27

Warning _____________________________________________________________ 27

Important Notes 27

Different ways to get to the Control Panel __________________________________ 28

Instructions upon reaching the Control Panel 30

ROCSTOR |COMMANDER 3F user manual Page | 3

Instructions for Partitioning and Formatting from FAT 32 to NTFS _______________ 31

TROUBLESHOOTING 37

Troubleshooting for Macintosh computers _________________________________ 37

Troubleshooting for PC Windows based computers 39

KNOWLEDGE BASE 41

Commander HX Unique Features _________________________________________ 42

Specifications

Encryption Technology (Q&A) ____________________________________________43

Introduction to Interfaces (ports) and Cables 48

oUSB (Universal Serial Bus) ____________________________________________ 50

oSATA (Serial Advanced Technology Attachment) ---

oComparison Chart __________________________________________________ 51

Introduction to Formatting 52

oFile Allocation Table (FAT) and FAT 32 __________________________________ 52

oHFS Plus or HFS+ 53

LIMITED WARRANTY 54

TECHNICAL SUPPORT 58

ACKNOWLEDGEMENTS 58

Trademarks __________________________________________________________ 58

Copyrights 58

CONTACT INFORMATION 59

Corporate Headquarters ________________________________________________ 59

Technical Support / Return Authorization “RMA” 59

Sales Info ____________________________________________________________ 59

ROCSTOR |COMMANDER 3F user manual Page | 4

IMPORTANT NOTICES

Safety Notices

The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive.

Read all Manuals and instructions carefully before using the device.

Do not spill any liquid or insert any object into the device.

Use the device within the specifications indicated, including but not limited to: power

requirements, temperature, humidity, sunlight and magnetism from other devices such as

computers and televisions.

Please visit the Rocstor website, www.rocstor.com for further information concerning

specifications and use of the device.

General Notices

Consistently make multiple backup copies of your data for your protection. Hard disk drives

are subject to failure at any time.

Rocstorage, Inc. shall not be held liable for loss of data or the restoration or recovery of

data on the device. Please view complete Limited Warranty Information in this manual or

on the Rocstor website (www.rocstor.com) for further details.

Capacity Disclaimer

Actual accessible hard drive capacity will indicate up to 10% lower than stated under different

Operating Systems and formatting.

The storage volume is measured in total bytes before formatting. References to round

numbers of gigabytes or terabytes are an approximation only. For example, a disk drive labeled

as having 500GB (gigabytes) has space for approximately 500,000,000,000 bytes before

formatting. After formatting, the drive capacity is reduced by about 5% to 10% depending on

the operating system and formatting used.

Care and Handling

The following instructions concern the proper care and handling of Commander 3F Drives.

Please take a moment to review these instructions.

As with any storage solution, it is recommended that all data be backed up regularly.

Ensure that you follow the proper removal procedure to disconnect the Commander drive.

Do not move or disconnect this device from your computer while it is reading or writing

data. This may cause damage to the Commander drive.

Do not place this device near a heat source or expose it to direct flame.

Do not place the device near any equipment generating strong electromagnetic fields.

Exposure to strong electromagnetic fields may cause the device to malfunction or data to

be corrupted.

Do not drop or cause shock to your Commander drive.

ROCSTOR |COMMANDER 3F user manual Page | 5

Do not spill any liquid or insert any object into the device.

Do not attempt to disassemble and service the Commander drive during the warranty

period.

Please read the Safety Notices and Limited Warranty information in this Manual and on

the Rocstor website (www.rocstor.com) for further details.

ROCSTOR |COMMANDER 3F user manual Page | 6

GENERAL

Introduction

COMMANDER F Series (Desktop) Encryption

FireWire 800 (400) and USB 3.0 (2.0)

Commander line has the world’s most technologically advanced

encrypted desktop external hard drive in the market today.

Commander 3F is made with more than 1.5 Lb (~0.75 Kg) of

recycled aluminum, making this enclosure extremely ruggedized.

The exclusive shock-absorbent mechanism (patent pending)

within the enclosure keeps the hard drive suspended within the

casing, while dissipating the heat produced by the hard drive,

keeping it at the ideal temperature.

The built-in power supply will offer the user the flexibility they require by eliminating carrying

extra non-standardized and sometimes bulky adaptors and cables. The power supply contained

in the Commander line is Auto-Switchable 240VA/100VA (will work internationally) and uses

any standard computer cable, no matter what country you are in. Commander contains no fan,

making this device the quietest desktop external hard drive.

Commander external hard drives deliver extraordinary performance, transfer speeds, and

reliability for both Mac and PC users. Specifically designed for demanding security concerned

professionals, the Commander 3F contains a fast SATA high-capacity 3.5″drive in a stylish and

unique aluminum case that can be stacked or mounted vertically. With its built-in power supply

and fan-less and quiet operation, the Commander 3F can be easily moved from one desktop

environment to another using the provided carrying case, with 4TB single hard drive

introduction making this device the most versatile portable drive in the world today.

Commander F has been integrated with one of the most secure encryption hardware-based

chipsets in the world. It contains Advanced Encryption Standard Algorithm

AES-256 bit key strength, real-time encryption. There is virtually zero time in

encrypting and decrypting the data. In either CBC or ECB modes, the

encryption chip bears certifications of the National Institute of Standards

and Technology (NIST), and FIPS Level 2 for Cryptographic Module. It is

authenticated by digital key token, which is inserted for authentication and

removed soon after the device is authenticated and ready for use.

Choose Rocsecure drives and store your future.

ROCSTOR |COMMANDER 3F user manual Page | 7

ROCSTOR |COMMANDER 3F user manual Page | 8

Box Contents

External hard disk drive

Stand for vertical mounting

USB cable (USB 3.0 to USB 3.0 or USB 3.0 to USB 2.0)

9-pin to 9-pin FireWire 800 (1394b) cable

AC power cord

Three (digital) key tokens

Installation user Guide

Carrying case

ROCSTOR |COMMANDER 3F user manual Page | 9

Minimum System Requirements

Mac Users: Window Users:

**You may also connect Commander F series to a computer with FireWire 400; in this case you

need a special cable or an adaptor from a 9 pin FireWire 800 connector of the Commander F to

the 6Pin connector of FireWire 400.

Connectors

FireWire 800 (IEEE 1394b) port x2

(You may connect FireWire 800 to a FireWire 400 port via a special cable {also read page 12})

Standard AC power input connection

Digital key token

ON/OFF power switch

USB 3.0 port x1

Hardware: FireWire 800* (0r 400**) or

USB 3.0 (2.0) port(s.)

Operating Systems: Microsoft Windows

2000, Me, XP, Vista, Windows 7

Recommended memory: 512 MB RAM

Hardware: FireWire 800* (0r 400**) or

USB 3.0 (2.0) port(s.)

Mac: PowerPC or Intel processor running

Mac OS 9, X, Leopard, Snow Leopard,

Lion

Recommended memory: 512 MB RAM

ROCSTOR |COMMANDER 3F user manual Page | 10

MUST BE READ FIRST

Commander 3F9 uses the most advanced encryption chip. It encrypts and decrypts all the data that is

being read and written simultaneously in real-time. It uses a digital key token to authenticate and

authorize to access data in the device.

This device contains three (3) digital key tokens that bear the mini USB form factor; the three (3) digital

keys provided with each device are unique and have the same key codes.

Each Commander works only with the similar digital key tokens that it has been formatted with.

You must keep at least one of the digital key tokens in a safe place.

If you lose all of your digital key tokens, you lose your data.

Rocstor does not keep a note of any key codes nor will be able to copy any digital Keys.

oIn the future, you may order your device with as many keys with similar key codes as you prefer

(extra digital keys bear additional costs). Rocstor is not able to reproduce or copy digital keys

once it leaves the factory.

Any set of digital keys can be formatted with as many Commander Products as you prefer. That

means if you have two (2) or more (or even twenty [20]) Commander Devices you can format all of

them with one set of digital keys. Digital key(s) with the same key code in this scenario are one set of

keys that would authenticate all of the Commander devices.

The key token works with the hard drive. If at any time if your device ports becomes defective but

your hard drive is in working condition (not damaged), the hard drive can be instead into another

similar enclosure and it will operate with your digital key that it had been formatted with originally.

If you lose one or even two digital keys, you may conduct the following tasks:

Purchase another set of digital keys from Rocstor.

You may purchase as many digital key tokens with the same key codes as you prefer

(recommendation: not to exceed 11 pieces of digital keys with the same key codes).

Once you have the new set of digital key tokens in your possession, you may proceed with the

following tasks:

oUsing one of the original keys (may be the last key in your possession) that authenticates your

drive, back up your data into another external hard drive or into a specific file made in your

computer hard drive designated for these data transfer.

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