Nortel 1002rp Operating and maintenance instructions

555-7101-206

CallPilot

Installation and Configuration

Part 5: 1002rp Server Maintenance and Diagnostics

Product release 2.0 Standard 1.0 October 2002

555-7101-206

P0949457

CallPilot

Installation and Configuration

Part 5: 1002rp Server Maintenance and Diagnostics

Publication number: 555-7101-206

Product release: 2.0

Document release: Standard 1.0

Date: October 2002

Printed in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make

changes in design or components as progress in engineering and manufacturing may

warrant.

The process of transmitting data and call messaging between the CallPilot server and the

Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks. Any

other use of the data and the transmission process is a violation of the user license unless

specifically authorized in writing by Nortel Networks prior to such use. Violations of the

license by alternative usage of any portion of this process or the related hardware

constitutes grounds for an immediate termination of the license and Nortel Networks

reserves the right to seek all allowable remedies for such breach.

This page and the following page are considered the title page, and contain Nortel Networks

and third-party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,

CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,

IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100,

Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ACCENT is a trademark of Accent Software International Ltd.

AMDEK is a trademark of Amdek Corporation.

AT&T is a trademark of American Telephone andTelegraph Corporation.

ATLAS is a trademark of Quantum Corporation.

ATRIA is a trademark of Pure Atria Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CASEWARE is a trademark of Caseware International, Inc.

CONTINUUS is a trademark of Continuus Software Corporation.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

DEFINITY is a trademark of Avaya Inc.

DIALOGIC is a trademark of Dialogic Corporation.

EUDORA is a trademark of Qualcomm.

EXCHANGE.NET, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT

EXCHANGE SERVER, MS-DOS, OUTLOOK, POWERPOINT, WINDOWS, WINDOWS

MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

HITACHI is a trademark of Hitachi Limited.

INTEL is a trademark of Intel Corporation.

LOGITECH is a trademark of Logitech, Inc.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

PCANYWHERE is a trademark of Symantec Corporation.

PROMARK and RHOBOT are trademarks of DMI Promark, Inc.

RADISYS is a trademark of Radisys Corporation.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SYBASE is a trademark of Sybase, Inc.

UNIX is a trademark of X/Open Company Limited.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US

Robotics.

VOICEBRIDGE is a trademark of Voice Technologies Group Inc.

Part 5: 1002rp Server Maintenance and Diagnostics v

Publication history

October 2002 Standard 1.0 of CallPilot Installation and

Configuration, Part 5: 1002rp Server Maintenance

and Diagnostics is issued for general release.

vi CallPilot

Publication history Standard 1.0

Part 5: 1002rp Server Maintenance and Diagnostics vii

Contents

1About this guide 11

Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2Troubleshooting your CallPilot system 19

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Section A: Startup diagnostics 21

Startup diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Basic hardware check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Power-On Self-Test diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Interpreting startup diagnostics from SCSI BIOS . . . . . . . . . . . . . . . . . . . 27

Section B: Troubleshooting startup problems 29

What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 30

3Using Windows NT online diagnostic tools 33

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Checking hardware using Windows NT Diagnostics . . . . . . . . . . . . . . . . . 41

Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Invoking the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

4Using serial port diagnostic tools 57

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Shutting down services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 65

Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents Standard 1.0

viii CallPilot

5Using CallPilot Manager to monitor hardware 69

Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Section A: Tools for isolating and fixing hardware problems 71

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Section B: Working with the Maintenance page 83

Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Section C: Working with the Multimedia and Channel

Monitors 103

Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

6Using CallPilot system utilities 109

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

7Replacing basic chassis components 121

Removing the front bezel and server cover . . . . . . . . . . . . . . . . . . . . . . . 122

Replacing air filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Replacing the fuse (AC system only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Replacing the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Setting jumpers on the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Replacing the status display panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

October 2002 Contents

Part 5: 1002rp Server Maintenance and Diagnostics ix

8Replacing a hard drive, tape drive, CD-ROM drive, or

floppy drive 145

Replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

About the media drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Removing the media drive carrier from the chassis . . . . . . . . . . . . . . . . . 151

Replacing a tape, CD-ROM, or floppy drive . . . . . . . . . . . . . . . . . . . . . . 156

Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

9Maintaining an AMI MegaRAID Elite 1600 RAID

system 163

RAID overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Rebuilding a RAID hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Configuring the AMI MegaRAID Elite 1600 RAID system . . . . . . . . . . 167

Data recovery and backup using the AMI MegaRAID Elite 1600. . . . . . 171

Performing software upgrades with the AMI Elite 1600 RAID. . . . . . . . 175

10 Replacing or adding voice processing boards 179

DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

SCbus cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Replacing or adding MPC-8 cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Replacing or adding MPB16-4 boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

11 Maintaining the onboard video and network cards 193

Maintaining the onboard video and network cards. . . . . . . . . . . . . . . . . . 194

12 Maintaining the Pentium III SBC card 195

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Replacing the Pentium III SBC card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Configuring the 1002rp Pentium III BIOS . . . . . . . . . . . . . . . . . . . . . . . . 201

Replacing or adding Dual Inline Memory Modules . . . . . . . . . . . . . . . . . 204

A1002rp reference material 207

Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Rear panel diagram and slot locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Contents Standard 1.0

xCallPilot

IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Index 217

Other manuals for 1002rp

Table of contents

Other Nortel Server manuals

Nortel

Nortel 5100 Series Release 2.3.3 Instruction Manual

Nortel

Nortel CallPilot 1001rp Operating and maintenance instructions

Nortel

Nortel HMS400 Operator's manual

Nortel

Nortel CallPilot 702t Operating and maintenance instructions

Nortel

Nortel 1000 Con?guration guide Guide

Nortel

Nortel 703t Manual

Nortel

Nortel 5100 Series Release 2.3.3 Quick setup guide

Nortel

Nortel CallPilot Operating and maintenance instructions

Nortel

Nortel 1000 Con?guration guide User manual

Nortel

Nortel Call Center Telephone Instruction Manual

Nortel

Nortel Communication Server 1000 User manual

Nortel

Nortel CallPilot Operating and maintenance instructions

Nortel

Nortel 1000E Operating and maintenance instructions

Nortel

Nortel 1000E Guide

Nortel

Nortel 1000S Operating and maintenance instructions

Nortel

Nortel 1000S Installation guide

Nortel

Nortel 1000E Original instructions

Nortel

Nortel Communication Server 1000 Guide

Nortel

Nortel 1000E Guide

Nortel

Nortel Communication Server 1000 User manual

Nortel

Nortel CallPilot Series Installation and operation manual

Nortel

Nortel Succession 1000M Installation guide

Nortel

Nortel 1000E Guide

Nortel

Nortel CallPilot 600r Manual

Popular Server manuals by other brands

HP AlphaServer ES47 Cli reference manual

Dell

Dell PowerEdge R410 Getting started

PowerNAS

PowerNAS CMA quick start guide

Supero

Supero FatTwin F617R3-FT user manual

MSI

MSI P1-109N-L70 user manual

Dell

Dell PowerEdge XE9640 Installation and service manual

Dell

Dell PS4100 Hardware

EtroVISION

EtroVISION EV3151 user manual

NEC

NEC Express5800/T110j System configuration guide

HP ProLiant Gen9 user guide

Compaq

Compaq ProLiant 3000 Maintenance and service guide

Dell

Dell PowerEdge 3YPMN Getting started guide

iRobo

iRobo IPC2U user manual

Asus

Asus AP7500 Hardware reference guide

Avid Technology

Avid Technology AirSpeed 5000 manual

HP Integrity rx2600 overview

Milestone

Milestone Husky IVO 350T Getting started

Planet

Planet NAS-7410 user manual