Nortel 1000E Guide

Nortel Communication Server 1000

Communication Server 1000E

Maintenance

NN43041-700

Document status: Standard

Document version: 01.02

Document date: 20 June 2007

Sourced in Canada

The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without

express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this

document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Revision history

June 2007

Standard 01.02. This document is issued to support Communication Server

1000 Release 5.0. Procedures for adding and replacing a CP PM Call

Server card and a Media Gateway Controller card are added.

May 2007

Standard 01.01. This document is issued to support Communication Server

1000 Release 5.0. This document contains information previously contained

in the following legacy documents, now retired: Communication Server

1000E: Maintenance (553-3041-500) and Communication Server 1000S:

Maintenance (553-3031-500).

January 2007

Standard 4.00. This document is up-issued to reﬂect addition of technical

content due to CR Q01542505.

July 2006

Standard 3.00. This document is up-issued with corrections from CR

Q01324850.

August 2005

Standard 2.00. This document is up-issued for Communication Server 1000

Release 4.5.

September 2004

Standard 1.00. This document is issued for Communication Server 1000

Release 4.0.

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

4Revision history

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

Contents

New in this release 9

Features 9

Other changes 9

How to get help 11

Contents 11

Getting help from the Nortel web site 11

Getting help over the telephone from a Nortel Solutions Center 11

Getting help from a specialist by using an Express Routing Code 12

Getting help through a Nortel distributor or reseller 12

Overview 13

Subject 13

Applicable systems 13

Intended audience 13

Conventions 13

Related information 13

Precautions 15

Contents 15

General precautions 15

Circuit cards 15

Communicating with the system 17

Contents 17

Introduction 17

System terminal access for CP PII and CP PIV Call Servers 18

System terminal access for Media Gateway Controller 20

System terminal access for MG 1000T 20

Telephony Manager 22

Element Manager 24

Accessing the system 24

Hardware maintenance tools 29

Contents 29

Introduction 29

Alarm/fan module features 29

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

6Contents

Compact ﬂash cards 31

Circuit card features 32

NTDW61 CP PM Call Processor 33

NTDW61 CP PM Signaling Server 36

NT4N64 PII and NT4N39 PIV Call Processor features 37

CP PII and CP PIV System Utility card features 38

NTDW60 Media Gateway Controller card 39

NTDW60 Media Gateway Controller LEDs 40

NTDW62 and NTDW64 Media Gateway Controller daughterboards 42

NTDW65 Voice Gateway Media Card 42

NTDW65 Voice Gateway Media Card LEDs 43

Circuit card LEDs 44

Media Card LEDs 44

NTAK10 faceplate LEDs 45

NTAK79 faceplate LEDs 46

NTBK50 faceplate LEDs 47

NTAK09 and NTRB21 faceplate LEDs 48

NTDK20 SSC card faceplate LEDs 49

NTDK83 and NTDK99 IP daughterboard LEDs 52

ELAN network interface LEDs 54

Signaling Server LEDs 54

System alarms 55

Line transfer 56

External power loss 56

Software maintenance tools 57

Contents 57

Introduction 57

Maintenance applications 58

Diagnostic programs 59

Media Gateway Controller Local Diagnostic Shells 63

Media Gateway Controller log ﬁle 66

TM alarm management 66

Interactive diagnostics 67

Clearing faults 69

Contents 69

Fault clearing process 69

Fault indicators 72

Clearing Core Call Server faults 73

Clearing Signaling Server faults 79

Clearing MG 1000E faults 80

Clearing MG 1000T faults 87

Monitoring 100BaseT link voice Quality of Service 95

Clearing trunk faults 97

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

Contents 7

Clearing Terminal Server faults 100

Clearing IP Phone faults 100

Database management 101

Contents 101

Tools to backup and restore customer databases 101

Equipment Data Dump 102

Customer Conﬁguration Backup and Restore 103

Replacing equipment 111

Contents 111

Removing CS 1000E Core Call Server cover 112

Replacing the NTDW61 CP PM Call Processor card 112

Replacing NTDW61 CP PM Signaling Server equipment 113

CP PM Signaling Server card replacement 113

Replacing the NTDW60 Media Gateway Controller card 121

Replacing the NTDW62 or NTDW64 DSP daughterboard 122

Replacing the NTDW65 Voice Gateway Media Card 123

Replacing the NT4N64 CP PII Call Processor card 124

Replacing the NT4N39AA CP PIV Call Processor card 125

Replacing the NT4N48 System Utility card 127

Replacing the NTDU67 Drive Carrier card (CP PII only) 128

Replacing the NTDU64 alarm/fan module 130

Replacing the NTDU65 power supply module 131

Accessing Media Gateway internal components 133

Replacing the NTAK02 SDI/DCH circuit card 134

Replacing the NTAK03 TDS/DTR circuit card 135

Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 136

Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 139

Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 140

Replacing equipment cards 141

Replacing the NT5K21 equipment card 142

Replacing the NTAG26 equipment card 143

Replacing the NTAK92 off-premises protection module 144

Replacing the NTDK20 SSC card 145

Replacing the NTTK25 software daughterboards 146

Replacing IP daughterboards 149

Element Manager 151

Contents 151

Call Server maintenance 151

Call Server backup, data dump, and restore 153

Signaling Server maintenance 155

Media Card maintenance 156

Gatekeeper backup and restore 156

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

8Contents

Remote upgrade 158

LD 36 analog trunk card status 160

Media Card maintenance 161

Contents 161

Introduction 161

Faceplate maintenance display codes 161

Replacing a Media Card 166

Verify Media Card software and ﬁrmware 166

IP Line and IP Phone maintenance and diagnostics 167

IP line shell commands 168

Media Card 32S and DSP daughterboard DSP tests 169

Proactive Voice Quality Management 171

Contents 171

Introduction 171

How voice quality monitoring works 172

Feature packaging 175

Supported system types 175

Feature implementation 175

Diagnosing and isolating voice-quality problems 179

SNMP interface 180

Heterogeneous environments 180

pbxLink connection 183

Contents 183

Introduction 183

pbxLink connection failure detection 183

LD 117 STAT SERV enhancement 185

Technical Assistance service 189

Contents 189

Nortel Technical Assistance Centers 189

Services available 191

Requesting assistance 193

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

New in this release

This chapter outlines the new or updated hardware, features and procedures

in Communication Server 1000E Maintenance (NN43041-700) Release

5.0 relative to Release 4.5..

Features See the following sections for information about feature changes:

•"System terminal access for Media Gateway Controller" (page 20)

•"Alarm/fan module features" (page 29)

•"Compact ﬂash cards" (page 31)

•"NTDW61 CP PM Call Processor" (page 33)

•"NTDW61 CP PM Signaling Server" (page 36)

•"NTDW60 Media Gateway Controller card" (page 39)

•"NTDW62 and NTDW64 Media Gateway Controller daughterboards"

(page 42)

•"NTDW65 Voice Gateway Media Card" (page 42)

•"Media Gateway Controller Local Diagnostic Shells" (page 63)

•"Media Gateway Controller log ﬁle" (page 66)

•"Customer Conﬁguration Backup and Restore" (page 103)

•"Replacing the NTDW61 CP PM Call Processor card" (page 112)

•"Replacing NTDW61 CP PM Signaling Server equipment" (page 113)

•Section "Replacing the NTDW60 Media Gateway Controller card" (page

121)

•"Replacing the NTDW62 or NTDW64 DSP daughterboard" (page 122)

•"Replacing the NTDW65 Voice Gateway Media Card" (page 123)

Other changes

•Rebranding of Optivity Telephony Manager to Telephony Manager

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

10 New in this release

•Element Manager updates

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 01.02 Standard

Release 5.0 20 June 2007

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