Nortel 1000E Guide

Nortel Communication Server 1000

Communication Server 1000E

Maintenance

Release: 5.5

Document Revision: 02.07

www.nortel.com

NN43041-700

Nortel Communication Server 1000

Release: 5.5

Publication: NN43041-700

Document release date: 22 December 2009

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

New in this release 7

Features 7

Other 7

Revision History 7

How to get help 9

Contents 9

Getting help from the Nortel web site 9

Getting help over the telephone from a Nortel Solutions Center 9

Getting help from a specialist by using an Express Routing Code 10

Getting help through a Nortel distributor or reseller 10

Overview 11

Subject 11

Applicable systems 11

Intended audience 11

Conventions 11

Related information 11

Precautions 13

Contents 13

General precautions 13

Circuit cards 13

Communicating with the system 15

Contents 15

Introduction 15

System terminal access for CP PII and CP PIV Call Servers 16

System terminal access for Media Gateway Controller 18

System terminal access for MG 1000T 18

Telephony Manager 20

Element Manager 22

Accessing the system 22

Hardware maintenance tools 27

Contents 27

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

Introduction 27

Alarm/fan module features 27

Compact flash cards 29

Circuit card features 30

NTDW61 CP PM Call Processor 31

NTDW61 CP PM Signaling Server 34

NT4N64 PII and NT4N39 PIV Call Processor features 35

CP PII and CP PIV System Utility card features 36

NTDW60 Media Gateway Controller card 37

NTDW60 Media Gateway Controller LEDs 38

NTDW62 and NTDW64 Media Gateway Controller daughterboards 39

NTDW65 Voice Gateway Media Card 40

NTDW65 Voice Gateway Media Card LEDs 40

Circuit card LEDs 41

Media Card LEDs 42

NTAK10 faceplate LEDs 43

NTAK79 faceplate LEDs 43

NTBK50 faceplate LEDs 45

NTAK09 and NTRB21 faceplate LEDs 46

NTDK20 SSC card faceplate LEDs 47

NTDK83 and NTDK99 IP daughterboard LEDs 50

ELAN network interface LEDs 52

Signaling Server LEDs 52

System alarms 53

Line transfer 54

External power loss 55

Software maintenance tools 57

Contents 57

Introduction 57

Maintenance applications 58

Diagnostic programs 59

Media Gateway Controller Local Diagnostic Shells 63

Media Gateway Controller log file 65

TM alarm management 66

Interactive diagnostics 67

Boot MGC to the Gold Image 68

Compact Flash Formatting with MGC Gold Image 69

Clearing faults 71

Contents 71

Fault clearing process 71

Fault indicators 73

Clearing Core Call Server faults 75

Clearing Signaling Server faults 81

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

Clearing MG 1000E faults 82

Clearing MG 1000T faults 90

Monitoring 100BaseT link voice Quality of Service 98

Clearing trunk faults 100

Clearing Terminal Server faults 103

Clearing IP Phone faults 103

Database management 105

Contents 105

Tools to backup and restore customer databases 105

Equipment Data Dump 105

Customer Configuration Backup and Restore 107

Replacing equipment 113

Contents 113

Removing the MG 1000E cover 114

Replacing the NTDW61 CP PM Call Processor card 114

Replacing NTDW61 CP PM Signaling Server equipment 125

CP PM Signaling Server card replacement 125

Replacing the NTDW60 Media Gateway Controller card 147

Replacing the NTDW62 or NTDW64 DSP daughterboard 148

Replacing the NTDW65 Voice Gateway Media Card 149

Replacing the NT4N64 CP PII Call Processor card 150

Replacing the NT4N39AA CP PIV Call Processor card 151

Replacing the NT4N48 System Utility card 153

Replacing the NTDU67 Drive Carrier card (CP PII only) 154

Replacing the NTDU64 alarm/fan module 155

Replacing the NTDU65 power supply module 156

Accessing Media Gateway internal components 159

Replacing the NTAK02 SDI/DCH circuit card 160

Replacing the NTAK03 TDS/DTR circuit card 161

Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 161

Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 164

Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 165

Replacing equipment cards 166

Replacing the NT5K21 equipment card 167

Replacing the NTAG26 equipment card 168

Replacing the NTAK92 off-premises protection module 168

Replacing the NTDK20 SSC card 170

Replacing the NTTK25 software daughterboards 171

Replacing IP daughterboards 174

Element Manager 175

Contents 175

Call Server maintenance 175

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

Call Server backup, data dump, and restore 177

Signaling Server maintenance 179

Media Card maintenance 180

Remote upgrade 180

LD 36 analog trunk card status 182

Media Card maintenance 183

Contents 183

Introduction 183

Faceplate maintenance display codes 183

Replacing a Media Card 188

Verify Media Card software and firmware 189

IP Line and IP Phone maintenance and diagnostics 189

IP line shell commands 190

Invoking alarm and log files 191

Media Card 32S and DSP daughterboard DSP tests 191

Proactive Voice Quality Management 193

Contents 193

Introduction 193

How voice quality monitoring works 194

Feature packaging 197

Supported system types 197

Feature implementation 197

Diagnosing and isolating voice-quality problems 201

SNMP interface 202

Heterogeneous environments 202

pbxLink connection 205

Contents 205

Introduction 205

pbxLink connection failure detection 205

LD 117 STAT SERV enhancement 207

Technical Assistance service 211

Contents 211

Nortel Technical Assistance Centers 211

Services available 213

Requesting assistance 215

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

New in this release

Features There are no CS 1000 Release 5.5 feature changes for this NTP.

Other Revision History

December 2009

Standard 02.07. This document is up-issued to support Communication

Server 1000 Release 5.5.

January 2009

Standard 02.06. This document is up-issued to support Communication

Server 1000 Release 5.5.

November 2008

Standard 02.05. This document is issued to support Communication

Server 1000 Release 5.5.

July 2008

Standard 02.04. This document is issued to support Communication

Server 1000 Release 5.5.

June 2008

Standard 02.03. This document is issued to support Communication

Server 1000 Release 5.5.

February 2008

Standard 02.02. This document is issued to support Communication

Server 1000 Release 5.5.

December 2007

Standard 02.01. This document is issued to support Communication

Server 1000 Release 5.5.

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

8New in this release

October 2007

Standard 01.03. This document is issued to support Communication

Server 1000 Release 5.0. Changes to address CR Q01766330.

June 2007

Standard 01.02. This document is issued to support Communication

Server 1000 Release 5.0. Procedures for adding and replacing a CP PM

Call Server card and a Media Gateway Controller card are added.

May 2007

Standard 01.01. This document is issued to support Communication

Server 1000 Release 5.0. This document contains information previously

contained in the following legacy documents, now retired: Communication

Server 1000E: Maintenance (553-3041-500) and Communication Server

1000S: Maintenance (553-3031-500)

January 2007

Standard 4.00. This document is up-issued to reflect addition of technical

content due to CR Q01542505.

July 2006

Standard 3.00. This document is up-issued with corrections from CR

Q01324850.

August 2005

Standard 2.00. This document is up-issued for Communication Server

1000 Release 4.5.

September 2004

Standard 1.00. This document is issued for Communication Server 1000

Release 4.0.

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

How to get help

Contents This section contains the following topics:

•“Getting help from the Nortel web site” (page 9)

•“Getting help over the telephone from a Nortel Solutions Center” (page

•“Getting help from a specialist by using an Express Routing Code”

(page 10)

•“Getting help through a Nortel distributor or reseller” (page 10)

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•sign up for automatic notification of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical

Support web site, and you have a Nortel support contract, you can also get

help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

10 How to get help

Outside North America, go to the following web site to obtain the telephone

number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an

Express Routing Code (ERC) to quickly route your call to a specialist in

your Nortel product or service. To locate the ERC for your product or

service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, contact the technical support staff for that

distributor or reseller.

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 02.07 22 December 2009

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