Multitech MultiModem MT5600ZDX User manual

MT5600ZDX

Data/Fax Modem

MT5600ZDXV

Voice/Data/Fax Modem

User Guide

Model MT5600ZDX / MT5600ZDXV

PN S0000134 Revision E

This publication may not be reproduced, in whole or in part, without prior expressed written permis-

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents

hereof and specifically disclaims any implied warranties of merchantability or fitness for any

particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes in the content hereof without obligation of Multi-Tech Systems,

Inc. to notify any person or organization of such revisions or changes.

Revision Date Description

A 01/14/97 Manual released

B 09/15/98 Added #V, Class 2 fax, and V.90 information

C 01/22/01 Added descriptions of more AT commands, FCC Part 15

regulations, and installation in Linux operating systems

D 06/18/02 Added Plug-&-Play instructions, revised warranty,

regulatory info, and technical specifications

E 02/15/05 Remove the AT commands chapter, substitute the AT

Commands Reference Guide, and remove reference to

v.25bis

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Microsoft, Windows is a

registered trademarks or trademarks of Microsoft Corporation in the United States and/or other

countries. All other brand and product names mentioned in this publication are trademarks or

registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,219,708; 6,031,867; 6,012,113;

6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532;

5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030;

5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793;

5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289;

5,450,425; D355,658; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

(763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Contents

Chapter 1: Introduction ...................................................................................................... 2

Product Description and Features............................................................................... 2

What’s In Your Modem Package? ................................................................................ 3

Chapter 2: Installation ....................................................................................................... 6

Introduction ................................................................................................................. 6

What You Will Need ..................................................................................................... 6

Safety Warnings .......................................................................................................... 6

Connecting the Modem to Your System ...................................................................... 7

Connections for the MT5600ZDX .................................................................... 7

A Note About Power Connection, Surge Protectors, and Lightning ................ 8

Power-On Test ................................................................................................. 8

Using Your Modem .......................................................................................... 8

Connections for the MT5600ZDXV ................................................................. 9

2. Connect the Microphone ............................................................................. 9

3. Connect the Speaker ................................................................................... 9

Installing the Modem Driver ...................................................................................... 10

Modem Driver Installation for Windows 95/98/Me/2000/Xp........................... 10

Modem Driver Installation for Windows NT .................................................. 10

Loading Data Communications Software .................................................................. 11

Removing an Old Modem Driver ............................................................................... 11

Connecting to the Internet ......................................................................................... 12

Dial-Up Networking ................................................................................................... 12

Sending a Fax ........................................................................................................... 13

About the LED Indicators .......................................................................................... 13

Chapter 3: Advanced Options ....................................................................................... 15

Introduction ............................................................................................................... 16

Configuring Your Communications Software ............................................................. 16

Configuring Your Modem ........................................................................................... 17

Chapter 4: AT Commands ............................................................................................... 18

Introduction ............................................................................................................... 19

Chapter 5: Troubleshooting ............................................................................................. 20

Introduction ............................................................................................................... 21

None of the Indicators Light ...................................................................................... 21

The Modem Does Not Respond to Commands ........................................................ 22

The Modem Dials But Cannot Connect..................................................................... 23

The Modem Disconnects While Online ..................................................................... 24

The Modem Cannot Connect When Answering ........................................................ 25

File Transfer Is Slower Than It Should Be ................................................................. 25

Data Is Being Lost ..................................................................................................... 26

There Are Garbage Characters on the Monitor ........................................................ 26

The Modem Doesn’t Work with Caller ID .................................................................. 26

Fax and Data Software Can’t Run at the Same Time ............................................... 27

Appendix A: Regulatory Compliance .............................................................................. 29

FCC Part 15 .............................................................................................................. 29

FCC Part 68 Telecom ................................................................................................ 30

Fax Branding Statement ............................................................................................ 31

Canadian Limitations Notice ..................................................................................... 31

International Modem Restrictions ............................................................................. 32

EMC, Safety, and R&TTE Directive Compliance ....................................................... 32

New Zealand Telecom Warning Notice ..................................................................... 32

South African Notice ................................................................................................. 33

Appendix B: Technical Specifications ............................................................................. 34

Appendix C: Loopback Tests ........................................................................................... 37

Introduction .............................................................................................................. 37

Local Analog Loopback Test (V.54 Loop 3) ............................................................... 37

Remote Digital Loopback Test (V.54 Loop 2) ............................................................ 38

Local Digital Loopback Test (V.54 Loop 2) ................................................................ 39

Appendix D: Warranty, Service, and Technical Support .................................................. 41

Warranty .................................................................................................................... 41

Repair Procedures for U.S. and Canadian Customers .............................................. 41

Repair Procedures for International Customers (Outside U.S.A. and Canada) ....... 42

Online Warranty Registration .................................................................................... 42

Replacement Parts.................................................................................................... 43

Technical Support...................................................................................................... 43

Recording Modem Information .................................................................................. 43

Internet Sites ............................................................................................................. 43

Appendix E: Upgrading the Modem ................................................................................ 44

Introduction .............................................................................................................. 44

Upgrade Overview..................................................................................................... 44

Appendix F: Installing a Modem in Linux ....................................................................... 47

Introduction ............................................................................................................... 47

Standard Linux Serial Port Definitions ...................................................................... 47

Installation ................................................................................................................. 47

Setup ........................................................................................................................ 47

Using the terminal program Minicom to verify operation ........................................... 47

Using the modem to call the Internet ........................................................................ 48

Calling the ISP .......................................................................................................... 48

Index ............................................................................................................................... 49

Chapter 1: Introduction

1 Introduction

Introduction

Congratulations on your purchase of the MultiModemZDX or the

MultiModemZDXV modem. You have acquired one of the finest intelligent data/fax

or voice/data/fax modems available today from one of the world’s oldest modem

manufacturers: Multi-Tech Systems, Inc. This manual will help you install,

configure, test, and use your modem.

Product Description

The MultiModemZDX and MultiModemZDXV modems incorporate the V.90

protocol, which enables Internet connections at data rates up to 56K bps over

standard phone lines. These protocols are able to send data downstream to your

computer at high speeds by taking advantage of the fact that data on the phone network

normally is converted from digital to analog only once before it reaches your modem.

Upstream transmissions and transmissions between client modems have a maximum

data rate of 33.6K bps. Line conditions may cause modems to connect at speeds

lower than the stated data rate maximums.

The MultiModemZDX and MultiModemZDXV modems offer interactive automatic

dialing and command mode configuration. You can store four command lines or

phone numbers of up to 31 characters each in the modem’s nonvolatile memory. The

modem pulse-dials or tone-dials, and recognizes dial tones and busy signals for

reliable call-progress detection. It can also detect AT&T calling card tones. It is FCC-

registered for connection to phone networks without notification to the phone

company.

Features

Data Features

•Supports automatic fallback to slower speeds in noisy line conditions, and fall

forward to faster speeds as conditions improve.

•Can autodial, redial, pulse (rotary) and touch-tone dial.

•Detects dial tones and busy signals for reliable call-progress detection.

•Compatible with the standard AT command set used by most communication

programs.

•Supports the H.324 protocol (videophone ready).

•Supports Plug and Play (PnP).

•Routes voice, data, or fax calls on a single phone line using distinctive rings.

•Can be flash upgraded.

Voice Features (Model ZDXV only)

•Supports full-duplex speakerphone. Can record and play back answering

machine messages using optional microphone and speaker.

1 Introduction

•Supports telephone answering machine (TAM) including voice mail control,

record/playback, and call screening with the included communications

program.

Software Considerations for the MT5600ZDXV: You will need data communi-

cations (datacomm) software, fax communications software, and an appropriate

application to access the Personal Voice Mail features of the MT5600ZDXV. You

will need Microsoft Windows 95 or higher to run these programs. Then you can

use the MT5600ZDXV to:

•speed dial

• mute a phone call

•place a call on hold

•forward or transfer a call

•three-way or conference call

•fax from any Windows application

•record phone conversations

PhoneTools Communications Software Features

Included on the CD with your modem is a communications program. After

installing this program, you can:

•Upload and download data files.

•Send faxes at preset times.

•Upload and download data files.

•Store incoming voice messages and faxes.

•Retrieve stored messages, faxes, and phone numbers (phone number retrieval

requires Caller ID service from your phone company).

•Print a received fax.

For detailed information about operating your modem under the included

communications program, refer to the CD containing the User Guide.

What’s In Your Modem Package?

Your modem package has several components. Make sure you have all of them

before trying to operate your modem. Your package includes:

•An MT5600ZDX data/fax modem or an MT5600ZDXV voice/data/fax modem

•A DC power transformer

•One RJ11 phone cable

•A printed Quick Start Guide

•A system CD containing modem drivers, this User Guide, a communications

software package (PhoneTools) and other software.

•A CD containing a communications program and other programs.

1 Introduction

•Four vinyl gripper feet for the bottom of the modem

•Brochure with warranty registration card

If any of these items are missing, please contact Multi-Tech Systems or your dealer/

distributor (see Appendix D for information on contacting Multi-Tech via telephone,

fax, or the Internet).

Chapter 2: Installation

2 Installation

Introduction

This chapter shows you step-by-step how to set up your Multi-Tech modem, test it,

and make your first calls.

What You Will Need

Before starting, make sure you have everything you will need.

We supply



An MT5600ZDX data/fax modem or a MT5600ZDXV voice/data/fax modem



A DC power transformer



One RJ11 phone cable



A printed Quick Start Guide



An system CD containing modem drivers, this User Guide, a communications

software package (PhoneTools) and other software programs



Four vinyl gripper feet for the bottom of the modem

You supply



A computer with an available serial port. The processor speed should be at least

75 MHz in order to take full advantage of the ZDXV’s telephony features.



A shielded RS232 serial cable with a male DB-25 connector on one end and a

connector to match your computer’s serial port on the other end.



A nearby AC power outlet



A nearby phone jack



(Optional) If you want speakerphone functions along with the ability to record

sound or .WAV files through the sound card at the same time, you will need:

•One stereo PC microphone

•One stereo male to male patch cord

•One sound card

•Speakers

Safety Warnings

•Use this product only with UL- and CUL-listed computers.

•Never install phone wiring during a lightning storm.

•Never install a phone jack in a wet location unless the jack is specifically designed

for wet locations.

•Never touch uninsulated phone wires or terminals unless the phone line has been

disconnected at the network interface.

•Use caution when installing or modifying phone lines.

•Avoid using a phone (other than a cordless type) during an electrical storm; there

is a risk of electrical shock from lightning.

•Do not use a phone in the vicinity of a gas leak.

•To reduce the risk of fire, use only 26 AWG or larger telephone line cord.

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