Multitech MultiModem MT5634ZPX User manual

MultiModem®ZPX

MT5634ZPX

Internal ISA Data/Fax Modem

Quick Start Guide

MultiModem ZPX Quick Start Guide

Quick Start Guide

MT5634ZPX -V92

82084606L, Rev G

This publication may not be reproduced, in whole or in part, without prior expressed

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the

content hereof and specifically disclaims any implied warranties of merchantability or

fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right

to revise this publication and to make changes from time to time in the content hereof

without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such

revisions or changes. Check Multi-Tech’s web site for current versions of our product

documentation.

Revision Date Description

C 04/01/05 Manual released. New designed board.

07/07/05

Manual revised to include TNV Circuit protection.

E 01/24/07 Corrected .inf reference.

05/10/07

Revised tech support listing.

7/27/11

Remove all references to CDs.

Tech Support Contact

Country By Email By Phone

Europe, Asia, Africa: support@multitech.co.uk +(44) 118 959 7774

U.S., Canada. all others: [email protected] (800) 972 -2439

(763) 717-5863

Trademarks

Multi-Tech Registered Trademarks: MultiModem ZPX, MultiModem, Multi-Tech, and the

Multi-Tech logo. All other brand and product names mentioned in this publication are

trademarks or registered trademarks of their respective companies. World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(763) 785-3500 or (800) 328-9717

U.S. Fax (763) 785-9874

http://www.multitech.com

Recording Your Modem Information

Record the Modem Model Number and Serial number before calling

Technical Support. These numbers are printed on the bottom of the modem.

MultiModem ZPX Quick Start Guide

Product Description

The MultiModem® ZPX V.92 internal modem is the ideal choice for small- to medium-sized

businesses that are looking for a remote device management solution. The MultiModem

ZPX internal modem provides higher speeds and reduces transfer times. It includes a built-

in processor to enhance performance and data throughput. It is approved for use in many

countries around the world. This means one model can ship virtually anywhere.

*Note: Though this modem is capable of 56K bps download performance, line

impairments, public telephone infrastructure, and other external technological factors may

prevent the maximum 56K bps connections.

Unpacking your MultiModem

Your MultiModem package contains:

•An MT5634ZPX-V92 data/fax internal modem

•An RJ-11 telephone cable.

•This Quick Start Guide.

•One brochure with a warranty card.

If any item is missing, please contact Multi-Tech Systems or your dealer/distributor.

What You’ll Need

Before you start, make sure you have everything you need:

•The contents of your MultiModem package.

•A 100-MHz or faster Pentium personal computer with an unused ISA expansion slot

with Windows 98, NT, 2000, ME, XP or Linux (2.2.x kernel) operating system installed.

For video conferencing, we recommend a 166-MHz or faster computer.

•Tools to open your computer.

•A nearby telephone line jack.

Safety Warnings

•Never install telephone wiring during a lightning storm.

•Use this product only with UL- and CUL-listed computers.

•To reduce the risk of fire, use only 26 AWG or larger telecommunications line.

•Never install a telephone jack in wet locations unless the jack is specifically designed

for wet locations.

•Never touch uninsulated telephone wires or terminals unless the telephone line is

disconnected at the network interface.

•Use caution when installing or modifying telephone lines.

•Avoid using a telephone during an electrical storm; there is a remote risk of electrical

shock from lightening.

•Do not use a telephone near a gas leak, even to report the leak.

•Disconnect the telephone cord before accessing the inside of the equipment.

MultiModem ZPX Quick Start Guide

Step 1 - Determine System Resources

Before you physically install your new MultiModem ZPX, you need to determine which

system resources your system is using. The best way to check which resources are in use

and which ones are available is to run the WINMSD Utility.

1. Click Start I Run.

2. Type WINMSD in the Open field and click OK. The operating system then displays the

System Information dialog box.

3. Click on Hardware Resources in the left window of System Information to expand the

selection.

4. Click on IRQs to display the used IRQs.

MultiModem ZPX Quick Start Guide

The MultiModem only uses IRQs 3,4, and 5 so you need to check in the above screen

to see if any of these IRQs are available. The MultiModem is defaulted to IRQ 5.

5. Record the available IRQ that you are going to use ___________.

6. Click I/O to display the available I/O addresses.

7. The MultiModem uses the following I/O addresses:

COM1: 3F8-3FF

COM2: 2F8-2FF

COM3: 3E8-3EF

COM4: 2E8-2EF

and defaults to COM 4.

8. Record the available I/O address that you are going to use ______________.

MultiModem ZPX Quick Start Guide

Step 2 - Configure Jumpers

The MT5634ZPX board contains seven jumpers for setting the interrupt request (IRQ)

number and COM port assignment. The jumpers are located on the lower part of the PC

board as shown below. The IRQ number is set using jumpers 1, 2, and 3 and the COM port

assignment is set using jumpers 4 through 7. The default IRQ number is IRQ5 and the

default COM port assignment is COM4.

PC Board Jumpers

1. Before handling the MT5634ZPX, discharge static in your body by touching a metal

piece of the computer chassis. Carefully remove the MultiModem from its antistatic

bag, handling it only by the mounting bracket and edges. Do not touch the gold-

plated connectors along the bottom edge.

2. To change the IRQ from the default IRQ5, move the jumper from the default position

to the position that supports your application.

3. To change the COM port assignment from the default COM4, move the berg jumpers

from their default positions to your new positions that supports your application.

Step 3 - Install the Modem into Your Computer

Installing the MultiModem requires you to open your computer. Please consult your

computer manual in addition to the following instructions:

MultiModem ZPX Quick Start Guide

1. Turn off the computer and unplug it. Failure to do so may result in damage to both

the MultiModem ZPX and the computer. Do not turn on the computer until the

instructions tell you to do so.

2. Remove the cover from the computer as instructed in the computer manual.

3. Select an empty ISA expansion slot. Remove the expansion slot cover and save the

retaining screw.

4. Place the MultiModem ZPX directly above the expansion slot and gently, but firmly,

push it into the connector until the card’s retaining bracket is flush against the

computer chassis.

5. Fasten the retaining bracket to the computer chassis with the screw saved in Step 3.

6. Replace the cover of the computer.

Step 4 - Run Add Hardware Wizard

1. Click Start I Control Panel and double-click Add Hardware to open the Add Hardware

Wizard.

2. Click Next. The wizard will pause a few seconds trying to detect the new device.

Windows will not detect any device, if the system does, it may be some other device

that has not been properly installed.

3. Select Yes, I have already connected the hardware and click Next.

4. Scroll to the bottom of the list and select Add a new hardware device. Click Next.

5. Select Install the hardware that I manually select from a list [Advanced] and click

Next.

6. Scroll down and select Ports [COM & LPT]. Click Next.

7. Select Communications Port under Model and click Next twice.

8. Click View or change resources for this hardware [Advance] to open the Add

Hardware Wizard Properties.

9. Click Set Configuration Manually and click OK.

10. Select a Basic configuration ### option from the Setting based on drop-down list.

When you select a basic configuration, the details appear in the Resource settings

field and hardware conflicts appear in the Conflicting device list field. For example

Basic configuration 0003 has an I/O range 02F8-02FF used by Communications Port

[COM2].

11. To change either of the settings, click either I/O Range or IRQ in the Resource type

field and then click Change Setting.

•If you change the I/O Range, click the up or down arrow to select a range in the

Value field and click OK.

MultiModem ZPX Quick Start Guide

•If you change IRQ, click the up or down arrow for the Value field to select the

interrupt value that you recorded earlier. Click OK.

12. Click Finish.A restart Windows prompt appears. Click Yes to restart.

13. After the system reboots, verify that your com port is available and your IRQ is

correct. Click Start |Control Panel and double-click System.Then, click the Hardware

tab.

14. Click Device Manager. Click Ports (COM & LPT) to display the Communications Ports.

If either a yellow Exclamation point or Red Question mark appears, there is either a

conflict with another resource or that the device is disabled. If there are no yellow

exclamation points or red question marks, there are no conflicts.

Step 5 - Run Add Modem Wizard

1. Download the driver zip file for modem model MT5634ZPX-V92 from

www.multitech.com/setup/product.go. Extract the zpxisa.inf file to your hard drive.

Note the location where you saved the zpxisa.inf file.

2. Click on Start I Control Panel and double-click Phone and Modem Options.

3. Click the Modems tab of the Phone and Modem Options window.

4. Click Add.

5. Check Don’t detect my modem; I will select it from a list and click Next.

6. Click Have Disk.

7. Browse to the location where you saved the zpxisa.inf file. Click on zpxisa.inf and click

Open. Click OK.

8. In the Models field, select MT5634ZPX-V92 and click Next.

9. Click Selected Ports for the On which ports do you want to install it field and select

the COM port from the list shown. This is the COM port that you selected in

Determine System Resources. Click Next.

10. Windows will display the logo compatibility test screen, click Continue Anyway.

11. Click Finish.

Step 6 - Query Modem

To verify that the system can access the modem:

1. Select the MT5634ZPX-V92 from the Modem tab of the Phone and Modem Options

window. Click Properties. The MT5634ZPX-V92 Properties window displays.

2. Click the Diagnostics tab.

MultiModem ZPX Quick Start Guide

3. Click Query Modem. The system will pause for a few seconds while trying to access

the modem. The modem will respond to the AT commands sent by the system.

4. The modem response will display in the Command I Response pane.

Step 7 - Connect Your Modem to the Telephone Line

The MultiModem communicates over public-switched telephone network lines. Use the

modular telephone cable provided with the modem to connect the MultiModem to your

telephone wall jack. If you don’t have a standard modular wall jack near your computer,

install one or have one installed for you by your telephone company. In the U.S.,

installation kits and adapters are available wherever telephones are sold.

MT5634ZPX Internal ISA Modem

1. Plug one end of the supplied modular telephone cable into the LINE jack.

2. Plug the other end of the telephone cable into a working wall jack.

MultiModem ZPX Quick Start Guide

Step 8: Configure the Modem for Your Country

Before you use your modem, you must configure it for the country in which it will be used.

You must also do this if you move the modem to another country after it has been

configured for the first country. You can use one of two configuration methods: the Global

Wizard utility or AT commands.

The Global Wizard Utility

The Global Wizard configuration utility is recommended for computers running Windows

98 or newer.

1. Go to www.multitech.com/setup/product.go and select the software tab for modem

model MT5634ZPX-V92. Click the link for the Global Wizard exe file. The File

Download window opens.

2. Click Run. A Security Warning window opens.

3. Click Run. The Global Wizard Setup window opens.

4. Click Next.

5. Click Yes to accept the License Agreement.

6. Click Next to install the Global Wizard.

7. Click Finish to exit.

8. Click Start | Global Wizard to run the Global Wizard.

9. Click Next. The Global Wizard searches for your modem and identifies it.

10. Click Next.

11. Select the country in which the modem will be used and then click Next.

12. Review your choice of country. If it is correct, click Next to configure the modem.

13. Click Finish to exit.

AT Commands

Non-Windows users can configure the modem using AT commands. You must enter these

commands in your communication program’s terminal window. There is a separate

document of AT Commands on the Multi-Tech Systems Installation Resources Website at

www.multitech.com/setup/product.go.

1. Run your favorite communication program, and open the program’s terminal

window.

2. To configure the modem for a specific country, type AT%T19,0,nn, where nn is the

country code in hexadecimal notation, and then press Enter.

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