Lucent Technologies INDeX 2010 User manual

INDeX 9.1

2010 User Guide

Lucent Technologies

38DHB0002UKCK - Issue 4 (07/00)

Page 2 - Contents

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (07/00)

Contents

Introduction..................................................................3

2010 Phone Features..................................................4

Making Calls................................................................6

Speed Dials .................................................................8

PIN and Account Codes..............................................9

Busy or Unanswered.................................................10

Actions During a Call.................................................12

Answering Calls.........................................................14

Transfer, Park & Hold Calls.......................................17

Diverting Calls ...........................................................19

Ringer Controls .........................................................21

Phone Settings ..........................................................23

Voice Manager ..........................................................25

Good Phone Usage...................................................27

Glossary ....................................................................28

Index..........................................................................29

Introduction – Page 3

38DHB0002UKCK - Issue 4 (07/00) INDeX 9.1 2010 User Guide

Introduction

Using This Guide

This guide is for the INDeX 2010 phone used on the INDeX

telephone system operating under Software Release 9.1. Your

System Manager will be able to tell you which Software Release your

system is operating under. To check what type of phone you have,

look at the label on its base.

This guide covers most of the features supported by the INDeX 2010

phone, your phone may not be enabled to use all of the features

available. If you are unsure which features you can use, contact your

System Manager.

Network Features:

Your phone system may be part of a network linking several sites.

Where possible, it treats network calls as internal calls and offers the

same features. However, this depends on the type of network link

and type of system at the other end of the link. Some links may be to

non-INDeX telephone systems.

Further Help

In all instances, first seek help from your System Manager. They will

seek further assistance from your system's Maintainer if necessary.

•System Manager :

•on Extension :

This guide is also available in several computer formats. Contact

your System Manager to obtain copies or download them from the

internet site http://www.sdxplc.com.

Page 4 - 2010 Phone Features

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (07/00)

2010 Phone Features

Introduction to the 2010

The diagram shows the main features of an INDeX 2010 phone.

Speaker

(Beneath Handset)

Microphone

Keypad

Lamp

Handset

Handset Rest Tags

(Beneath Handset)

The system supports a wide range of other phone types for different

applications and uses (see Glossary on page 28).

Handsfree (Speaker) & Answer Release

On all INDeX telephones you can both dial and hear the call

progress without using the handset (known as "on-hook dialling").

When answered, you can continue the call without using the

handset, ie. handsfree. You can switch between handsfree and

handset working during a call.

Pressing the ANSWER RELEASE key has the same effect as lifting

or replacing the handset.

Phone Feature Passcode

The requirement to enter your passcode for many of the phone's

functions, indicated by a double-tone, can be switched off by the

System Manager. If this is the case then for non-voice mail functions

you can ignore instructions to enter your passcode.

2010 Phone Features – Page 5

38DHB0002UKCK - Issue 4 (07/00) INDeX 9.1 2010 User Guide

Phone Tones & Ringing

The INDeX 2010 uses various tones and ringing to indicate calls and

other events. A sample of these appears below. You can alter the

ringer volume, sound, switch it on/off, etc. (see page 21).

Incoming Calls:

•Repeated Single Ring : Internal call.

•Repeated Double Ring : External call.

•Repeated Triple Ring : System alarm.

•Single Tone : Page call (see page 14).

During Calls:

•Three tones : Enter PIN or account code (see page 8).

•Repeated Double Pip : You have set a camp on (see page 11).

•Repeated Single Pip : Another extension is about to intrude or

has intruded on your call.

Outgoing Calls:

•Dial Tone : Dial number.

•Broken Dial Tone : Phone on divert or no calls (see page 19).

•Repeated Tone : Busy number (see page 10).

•Repeated Triple Tone : Call diverting to external number.

•Continuous Tone : Number called unobtainable or set to no calls.

Phone locked or barred.

Phone Lamp

The INDeX 2010 uses it's lamp (just above the SPEAKER key) to

show calls and messages.

Fast Flashing Lamp: Call Waiting, see page 14.

Lamp On: Message, see page 15.

Repeating Double Flash: External call.

Repeating Single Flash: Internal call.

Page 6 - Making Calls

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (07/00)

Making Calls

Notes on Making Calls

Your INDeX 2010 phone allows very simple and quick dialling to

make calls. To simplify dialling, the system also stores several

hundred speed dials for use by any extension (see page 8). You can

also store your own frequently needed numbers as speed dials.

Call Barring

The system can bar you from dialling particular numbers or types of

numbers, e.g. national and international. Typically call barring

increases when the system puts the phone's area into night service.

Call barring can also change according to time, date and day of the

week. As the call barring settings vary for each site, this guide cannot

fully detail their effect.

Making External Calls

The system may apply call barring to some or all external numbers

(see Call Barring). You can also lock your INDeX 2010 (see page 24)

or bar it by wrong passcode entry (see page 23).

To dial an external call:

1. Dial 9(Your System Manager will inform you if you need to dial a

different number).

2. If the 2010 gives three tones, it requires either a PIN or account

code before allowing the call.

3. Dial the external telephone number.

4. When answered, either pickup the handset or continue the call

handsfree.

5. During the call you can:

6. Park, hold or transfer the call (see page 17).

7. Perform various other actions (see page 12).

8. To end, press ANSWER RELEASE or replace the handset.

To redial the last external number used:

1. Press REDIAL to repeat the last external number used (including

speed dials).

Making Calls – Page 7

38DHB0002UKCK - Issue 4 (07/00) INDeX 9.1 2010 User Guide

Making Internal Calls

The method below uses normal dialling to make internal calls.

To dial an internal call:

1. Dial the extension number. A triple-tone means that the extension

called is diverting calls to an external number.

2. If unanswered, the 2010 provides options to wait or notify the

extension you called (see page 10).

3. If answered, either pickup the handset or continue the call

handsfree. During the call, the 2010 provides a range of further

actions (see page 12).

4. To end, press ANSWER RELEASE or replace the handset.

Making a Page Call

You can page any INDeX phone or group of such phones. They hear

the call without doing anything but you cannot hear them. If wanted,

they can turn the page into a normal call (see page 14). If the phone

paged is diverting calls, the page also diverts (except group pages).

To page an extension or group:

1. Press FEATURE, 4.

2. Pickup the handset or continue handsfree.

3. Dial the extension or group number.

4. If the extension is busy or set to No Calls, you can wait or leave a

message (see page 10).

5. Speak and then press ANSWER RELEASE.

Page 8 - Speed Dials

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (07/00)

Speed Dials

Using Speed Dials

The system can store telephone numbers in speed dial stores. You

can then ring those numbers by dialling the number of the speed dial

store.

•System speed dials: All extensions can use these, though still

subject to call barring. Ask your System Manager for a list .

•Personal speed dials: You can store up to 10 speed dials for

your own use (see below).

To use a speed dial:

1. Press SPEED DIAL and then the speed dial store number (00 to

09 for personal speed dials and 100-899 and 9000- 9999 for

system speed dials).

2. If the 2010 gives three tones, it requires either a PIN code or

account code before allowing the call, check with your System

Manager.

3. Continue as for a normal external call (see page 6).

Storing Personal Speed Dials

If external, prefix a 9to the speed dial number, this is the normal

number to seize an external line. Your System Manager will inform

you if you have to add a different prefix before external numbers

To store a personal speed dial number:

1. Without lifting the handset, press FEATURE, .

2. Short-chirp: Press SPEED DIAL.

3. Double-tone: Enter the 2010's passcode. If you make a mistake

dial to restart entry.

4. Deep double-ring: Passcode not accepted. Dial the passcode

again or press FEATURE to stop.

5. Single Ring: Passcode accepted. Dial the number of the personal

speed dial store to use (0 to 9).

6. Double-ring: The 2010 has a number set. Either dial to cancel

it or dial a new number (prefixed with a 9if external) followed by #.

7. Single-ring: The 2010 has no number set. Dial a new number

(prefixed with a 9if external) followed by #or press FEATURE to

stop.

8. Deep double-ring: Number entered invalid. Repeat the step

above or press FEATURE to stop.

9. Short-chirp: Select a feature or press FEATURE to finish.

PIN and Account Codes – Page 9

38DHB0002UKCK - Issue 4 (07/00) INDeX 9.1 2010 User Guide

PIN and Account Codes

Forced Account Code Entry

If, when making an external call, you hear three tones, then you

must enter either an account or PIN code (see below) to continue.

Check with your System Manager. The INDeX system checks any

code against its list of codes before allowing the call. You can also

enter an account code at any time during a call (see page 12).

The system can store up to 400 12-digit codes. Ask your System

Manager for a list of valid codes.

To enter a forced account code:

1. Dial an account code. If you make a mistake, press FEATURE, 6,

4to restart entry.

2. When you have entered the full code, press FEATURE #.

3. If you hear the three tones being repeated, the system did not

recognise the account code. Either repeat the steps above or

press ANSWER RELEASE to end your call.

4. If the tones stop repeating, you can continue the call.

Forced PIN Code Entry

If, when making an external call, you hear three tones, then you

must enter either an PIN or account code (see above) to continue.

Check this with your System Manager. The INDeX system checks

any code against its list of codes before allowing the call. The PIN

code you use sets your call barring and phone status for that call.

The system stores up to 400 PIN codes of up to 6 digits. Ask your

System Manager for a list of valid PIN codes

To enter a PIN code:

1. Dial your PIN code. If you think you have made a mistake, dial

to delete the last digit entered.

2. When you have entered your PIN code, dial #.

3. If you hear a continuous tone, then the system did not recognise

the code. Press ANSWER RELEASE to end your call.

4. If the three tones stop repeating, you can continue the call as

normal.

Roaming Pins

You can use PIN codes to override the call barring settings of the

phone from which you dial. Note that the system automatically

prefixes digits to force the call externally.

To use a roaming PIN:

1. Dial #. The 2010 gives three tones. Enter your PIN in the same

way as for forced PIN entry (see "Forced PIN Code Entry" above).

Page 10 - Busy or Unanswered

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (07/00)

Busy or Unanswered

If Busy or Unanswered

Your 2010 phone provides several methods for contacting an

extension that is busy, not answering calls or set to no calls. These

options work for normal, page and diverted calls.

•Leave a Message: See page 11

Lights the lamp of the extension called. It also stores your number

as a message to reply.

•Callback: See page 10

Rings your phone when the extension called becomes free or is

next used.

•Camp On: See page 11

Flashes the extension's lamp to warn them you are waiting. It also

stops other calls interrupting you.

•Intrude: See page 11

Forces the other extension's call into a conference with you (not

available to all phones).

Arrange a Callback

If the extension you call is busy or just rings, you can set a callback.

When that extension becomes free or is next used, your phone rings.

If you answer, the other extension rings. After setting a callback you

can make other calls, the callback will not take place if you are busy.

You can only arrange one callback at any time.

The Ringer Timeout sets how long a callback rings your extension

before it cancels (see page 21). The system also cancels any

callbacks that have not taken place after a set period (default 2

hours).

To arrange a Callback:

1. Press FEATURE, 2.

2. The system ends your call (unless you already had a callback

set).

3. You can make and receive other calls while waiting.

To clear the Callback:

1. Press FEATURE, 2 again

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