Lucent Technologies 6402 User manual

Contents

The 6402 Single-line Telephone . . . . . . . . . . . . . . . . . . . . . 1

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 8

Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How to Access a Voice Feature on the 6402

and 6402D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Display on the 6402D . . . . . . . . . . . . . . . . . . . . 18

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 23

Installing the Telephone Number Card. . . . . . . . . . . . . 24

Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 26

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 27

555-230-738

Comcode 108138819

Issue 2

September 1997

6400 Series Single-line Telephones

User’s Guide

NOTICE

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Lucent

Technologies can assume no responsibility for any errors. Changes or

corrections to the information contained in this document may be incorporated

into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies Publications Center

P.O. Box 4100

Crawfordsville, IN 47933

Domestic: 1 800 457-1235 International: 1 765 361-5353

Domestic Fax: 1 800 457-1764 International Fax: 1 765 361-5355

Order: Document No. 555-230-738

Issue 2, September 1997

HEARING AID COMPATIBILITY

This voice terminal is Hearing Aid Compatible (HAC). In addition, some units

have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for the security of your system. Lucent Technologies does

not warrant that this product is immune from or will prevent unauthorized use

of common-carrier telecommunication services or facilities accessed through

or connected to it. LucentTechnologies will notbe responsible for any charges

that result from such unauthorized use. Product administration to prevent

unauthorized use is your responsibility and your system manager should read

all documents provided with this product to fully understand the features

available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.

Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these

products, contact Lucent Direct, the direct-market organization of Lucent

Technologies Business Communications System. Access their web site at

www.lucentdirect.com or call the following numbers: customers should call

1 800 451-2100 or account executives can contact Lucent Direct at

1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the

European Union Electromagnetic Compatibility Directive (89/336/EEC) and

the Low Voltage Directive (73/23/EEC).

Middletown, New Jersey 07748-9972 Printed in USA

IMPORTANT USER SAFETY

INSTRUCTIONS

The most careful attention has been devoted to quality standards in the

manufacture of your new telephone. Safety is a major factor in the design of

every set. But, safety is YOUR responsibility too.

Please read carefully the helpful tips listed below and on the next page. These

suggestions will enable you to take full advantage of your new voice terminal.

Then, retain these tips for later use.

!CAUTION:

This telephone is NOT for residential use. It is for business systems

applications ONLY. Use in a residential environment could result in

an electrical short circuit when the telephone wiring is set up to

provide other applications, for example, for appliance control or

power transformers. The AC power used in these applications may

create a safety hazard by placing a direct short circuit across the

telephone wiring.

Use

When using your telephone equipment, the following safety precautions

should always be followed to reduce the risk of fire, electricshock, and injury to

persons.

•Read and understand all instructions.

•Follow all warnings and instructions marked on the telephone.

•This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you

accidentally drop the telephone into water, do not retrieve it until you have

first unplugged the line cord from the modular jack. Then, call service

personnel to ask about a replacement.

•Avoid using the telephoneduring electrical storms in your immediate area.

There is a risk of electric shock from lightning. Urgent calls should be

brief. Even though protective measures may have been installed to limit

electrical surges from entering your business, absolute protection from

lightning is impossible.

•If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical

contacts could generate a tiny spark. While unlikely, it is possible that this

spark could ignite heavy concentrations of gas.

•Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that

could result in a risk of electric shock. Never spill liquid of any kind on the

telephone. If liquid is spilled, however, refer servicing to proper service

personnel.

•To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may

expose you to hazardous voltages. Incorrect reassembly can cause

electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack.

Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for

cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer

servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone.

— If the telephone has been exposed to rain or water.

— If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this warning symbol onthe product, refer

to this instructions booklet packed with the product for

more information before proceeding.

The 6402 Single-line Telephone

There are two 6402 single-line telephones: the basic 6402 telephone and the

6402D, which has a 2-line, 16-character display. Familiarize yourself with the

features on the 6402 and 6402D telephone, shown in Figure 1 below and

described on the next page.

Note: Only the 6402D has a display.

FIGURE 1 The 6402D Telephone

PQRS

DEF

Speaker Feature Hold

Redial Transfer Conf

Test Ring

ABC

GHI

MNOJKL

TUV WXYZ

Volume

Tel #

The following features correspond to the numbers in Figure 1.

1) Display — The 6402D has a 2-line by 16-character display.

2) Feature Button — A button used with the 12 dial pad keys for accessing up

to 12 system features. Write the names of these features on the Feature

Directory card in the tray under the base of the telephone. (When is

active, the red light next to the button is on.)

3) Hold button — A red button for putting a call on hold. The red light next to

blinks to remind you that a call is on hold.

4) Transfer/Test button — For transferring a call to another telephone. (Use

this feature while off-hook.)

Test

is printed below to remind you that by

pressing while on-hook, you can test the lights and the display (if the

telephone has one)

5) Conf/Ring button — For setting up conference calls. (Use this feature while

off-hook.)

Ring

is printed below to remind you that by pressing

while on-hook, you can select a personalized ringing pattern for your

telephone. You can choose from among eight possible ringing patterns.

6) Dial pad — The standard 12-button pad for dialing phone numbers and

accessing features. The letters “Q” and “Z” have been added to the

appropriate dial pad keys for directory access, and the “5” button on your dial

pad has raised bars for visually-impaired users.

7) Volume control button — For adjusting the volume of the following:

•The speaker volume when the speaker is on.

•The handset receiver level while a call is in progress using the handset

and the speaker is off.

•The tone ringer when the telephone is on-hook or the telephone is ringing

and the speaker is off.

8) Message light — A red light which goes on steadily when a message has

been left for you.

9) Tray handle — Five cards are provided in the tray locatedunder the base of

every 6400 Series telephone:

Card 1: Quick reference procedures for using Conference, Hold, and

Transfer.

Card 2: Quick reference procedures for using Test, Speaker, and Redial.

Card 3: A Feature Directory on which you can list the features administered

on your dial pad keys. (To use these features,press and thenthe dial

pad key on which the feature is administered).

Card 4: A list on which you can write the 2- or 3-digit feature access codes

for your telephone system.

Card 5: A list on which you can write numbers or names associated with

Abbreviated Dialing personal lists, and on which you can list trunk codes and

frequently-used extensions in your telephone system such as the number for

AUDIX (or your voice mail system) or your system attendant.

Note: You may wish to remove the tray from the telephone, especially if you

are wall-mounting the telephone. For this purpose, use the directions

Feature

Hold

Transfer

Conf Conf

Feature

titled “Removing the Telephone Tray” in the Installation section of this

guide.

10) Redial button — For redialing the last number that you dialed using the

dial pad.

11) Speaker button — For accessing theSpeaker feature. Thisfeature can be

used for

listening only

. If you want to speak to the other party, you must use the

handset.

Note: With the Group Listen feature, you can activate the speaker while you

are using the handset, and both can be active at the same time.

12) Handset — A handset is provided for placing and receiving calls. In most

cases, you must lift the handset (go off-hook) before you can use a feature.

Headsets

Headsets for 6400 Series telephones allow one-touch hands-free operation.

To answer a call, press and then the dial pad key on which the

Headset feature is administered. (For more information on using and

the dial pad keys to access features, see “Voice Features” later in this

manual.)To disconnect, press again and then the dial pad key on

which the Headset feature is administered.

Headsets consist of a headpiece (1in Figure 2 below) and modular base unit

(2). The base unit plugs into the Handset jack (3).

FIGURE 2 The Headset Attached to a 6400 Series Telephone

Feature Feature

Feature

321

Volume

Headpieces

The following headpieces can be used with these telephones:

—Mirage®— Receiver fits over either ear. Not for noisy environments.

—StarSet®— Eartip fits in ear canal.

—Supra®Monaural — Adjustable headband and soft ear cushion.

—Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission

by up to 75 percent.

—Supra Binaural — Sound in both ears.

—Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and

reduces background noise transmission by up to 75 percent.

Note: The privacy of the Whisper Page announcement cannot be

guaranteed when telephones have headset adapters other than the

M10L-8400 plugged into the Handset jack. The M10L-8400

(Comcode: 407639715; PEC: 3122-022) is the only headset adapter

that should be used for the 6400 Series terminals.For more

information, see the Whisper Page instructions in the Voice Features

section.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties

(including yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press .

Present call is put on hold.

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

All parties are now connected.

4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are

connected to

1. Press .

Red light next to blinks.

2. Press and then release the switchhook.

3. Press again.

All parties are now connected.

Conf

Hold

Conf

Hold

The Hold feature puts a call on hold until you can return to it.

To keep a call on hold while you answer another call or perform

another task

1. Press .

Red light next to blinks.

To answer a new call while active on another

1. Press .

Red light next to blinks, and the first call is put on hold.

2. To be connected to the incoming call, press and then release the

switchhook.

To return to the held call

1. Press and then release the switchhook again.

Redial

The Redial (or Last Number Dialed) feature automatically redials the last

extension or outside number you dialed.

To redial the last number that you dialed

1. While off-hook, press .

The last number you dialed is automatically redialed.

Note: The redialed number can be an outside number (up to 24

digits), an extension, or a trunk or feature access code.

Hold

Redial

Speaker (Listen-Only) and Group Listen

Note: The Speaker feature allows you to place calls or access other

features without lifting the handset. However, in order to speak to

the other party, you must use the handset.

With the Group Listen feature, you can turn on the speaker while

active on the handset, and both are active at the same time.

To place a call without lifting the handset or for any listening-only

feature (such as monitoring a call on which you have been put on

hold or for group listening)

1. Press .

Red light next to goes on.

2. Place a call or access the selected feature.

3. Adjust the speaker volume if necessary:

To raise the volume, press the right half of the Volume control button

labeled ; to lower the volume, press the left half of the Volume

control button labeled . If you have a display, it shows the

volume level:

To change from the speaker to the handset

1. Lift the handset and talk.

Speaker goes off when you lift the handset.

Red light next to goes off.

To change from the handset to the speaker

1. While handset is off-hook, press

Red light next to goes on.

You can now hang up handset (within 10 seconds) and the call will

remain active on the speaker. However, in order to talk to the other

party, you must use the handset.

With the Group Listen feature, you can turn on the speaker while the

handset is off-hook, and both the handset and speakerphone are

active at the same time. However, again, you must talk through the

handset for the other person on the call to hear you.

To end a call (while the handset is on-hook and only the speaker is

active)

1. With the handset on-hook, press .

Red light next to goes off.

Speaker

->>>>>> +

Speaker

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