Johnson Controls CK721-A User manual

24-10025-199 Revision –

December 2017

CK721-A

Network Controller

version 3.5

factory field installation

Johnson Controls

No part of this document may be reproduced without the prior permission of Johnson Controls.

If this document is translated from the original English version by Johnson Controls, all reasonable

endeavors will be used to ensure the accuracy of translation. Johnson Controls shall not be liable

for any translation errors contained herein or for incidental or consequential damages in connection

with the furnishing or use of this translated material.

Due to continuous development of our products, the information in this document is subject to

change without notice. Johnson Controls shall not be liable for errors contained herein or for

incidental or consequential damages in connection with furnishing or use of this material. Contents

of this publication may be preliminary and/or may be changed at any time without any obligation to

notify anyone of such revision or change, and shall not be regarded as a warranty.

Other Manufacturers’ Documentation

Johnson Controls does not duplicate documentation of other equipment manufacturers. When

necessary, Johnson Controls provides documentation that supplements that of other manufacturers.

When unpacking your equipment, keep all original manufacturer documentation for reference.

Technical Support

For factory technical support, Johnson Controls authorized field technicians or authorized dealer

representatives can contact Global Security Solutions Technical Support by phone at

(866) 893-0423 or (414) 524-1214, or by email at [email protected]. They

can also call the Field Support Center at (800) 524-1330 or (414) 524-5000 and use options 6, 1, 7.

End users and customers should contact their local Johnson Controls branch or authorized dealer

for any of their support needs (technical support, maintenance contracts, on-site field support,

P2000 Software Service Agreements, Service Partnerships, and so on). Visit

http://www.johnsoncontrols.com/location-finder to find your local Johnson Controls office.

For material returns contact the branch if the material was purchased through a Johnson Controls

branch or through the Product Sales Operations Team, if ordered through the Advanced Order

Management System (AOMS) and follow the RMA process; or contact the authorized dealer

representative where the material was purchased directly.

Acknowledgments

Metasys® and Johnson Controls® are trademarks of Johnson Controls. All other company and

product names are trademarks or registered trademarks of their respective owners.

Firmware Version 3.5 Factory Field Installation

24-10025-199 Rev. –

FACTORY FIELD INSTALLATION

This document describes how to install CK721-A Firmware Version 3.5 in the

field.

This procedure can be used when a host upgrade cannot be used for installation,

for example, when a P2000 host update fails and the controller constantly

reboots, or fails to come back online with the host. For standard CK721-A

controller firmware upgrade procedures, refer to the CK721-A Software

Release Notes.

NOTE: Procedures described in this document use the Tera Term Pro terminal

emulation software version 2.3. Use of other terminal emulation programs may

require different steps.

OVERVIEW

This document is divided into the following sections:

•System Requirements on page 1

•Computer to CK721-A Controller Connection on page 3

•Computer Configuration on page 4

•Tera Term Pro Configuration on page 6

•Firmware Version 3.5 Installation on page 9

•Restoring the Controller’s Configuration Settings on page 16

•CK721-A Version 3.5 Database Download on page 17

•Re-configuring the Computer on page 18

SYSTEM REQUIREMENTS

You need the following hardware and software to perform the factory field

upgrade of the CK721-A controller firmware:

• A computer running Windows® 7, Windows 8.1, or Windows 10.

Firmware Version 3.5 Factory Field Installation

24-10025-199 Rev. –

NOTE: You are required to change various Microsoft® Windows settings on this

computer. To minimize any future issues you may encounter as a result of these

changes, we recommend keeping track of your customer settings using Ta ble 1:

Computer Settings and restoring them after the upgrade.

• RS232 Null Modem Cable (DB9F/F), for example, Black Box EYN257T-

0015-FF or equivalent

• 10/100Base-T CAT5 Ethernet crossover cable when connecting CK721-A

directly to computer, or a standard CAT5 straight-through cable if

connecting to most laptop computers or to a hub or switch. For straight-

through cable use Black Box EVCRB82-0020 or equivalent

•TheCK721a ISO file from the following site:

https://my.jci.com/sites/P2000EngrSup/Pages/Firmware-Downloads-NA.aspx

• Terminal Emulation Software (Tera Term Pro preferred). To use the free

Tera Term Pro software, download and install Version 2.3 from the

following site:

http://hp.vector.co.jp/authors/VA002416/teraterm.html

Cable Wiring

Null Modem Cable

The null modem cable provides an RS-232 serial connection from the

CK721-A controller RS232C A port to the computer’s COM port.

For CK721-A the connector style is 9-pin D-Sub female. Refer to your

computer’s documentation for its connector style.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

RTS = Request to Send

CTS = Clear to Send

SG = Signal Ground

DSR = Data Set Ready

DTR = Data Terminal Ready

3 TX 2 RX

2 RX 3 TX

7 RTS 8 CTS

8 CTS 7 RTS

5 SG 5 SG

6 DSR 4 DTR

4 DTR 6 DSR

Firmware Version 3.5 Factory Field Installation

24-10025-199 Rev. –

Ethernet Crossover Cable

The Ethernet crossover cable provides a network connection from the

CK721-A controller Ethernet port directly to the computer’s network

port, using RJ-45 modular plugs on each cable end.

Ethernet Straight-through Cable

The Ethernet straight-through cable provides a network connection from

the CK721-A controller Ethernet port to the computer’s network port via

a hub or switch, using RJ-45 modular plugs on each cable end.

COMPUTER TO CK721-A CONTROLLER CONNECTION

To connect the computer to the CK721-A controller:

1. Connect one end of the RS232 Null Modem Cable to the COM 1 or

COM 2 port of the computer. For computers and laptops without

serial connectors use USB to serial adapter. Connect the other end to

the RS232C A port of the CK721-A controller.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 RX+ 3 TX+

2 RX- 6 TX-

3 TX+ 1 RX+

6 TX- 2 RX-

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 TX+ 1 RX+

2 TX- 2 RX-

3 RX+ 3 TX+

6 RX- 6 TX-

Firmware Version 3.5 Factory Field Installation

24-10025-199 Rev. –

Figure 1: Connections between Computer and CK721-A Controller

2. Connect one end of the Ethernet cable to the network port of the

computer or to a USB to Ethernet adapter. Connect the other end of

the cable to the Ethernet port CK721-A controller.

COMPUTER CONFIGURATION

Once you have properly connected the computer to the CK721-A controller,

you are ready to configure the computer as follows:

• Enable file and printer sharing for Microsoft networks

• Set the computer’s IP address to 192.168.2.1, and subnet mask to

255.255.255.0.

• Disable computer firewall software

Computer

CK721-A Controller

RS232 Null Modem

Cable (DB9F/F)*

COM 1 or 2**

Ethernet

RS232C A

Serial Port Ethernet Port

10/100Base-T CAT5 Ethernet

Crossover Cable*

(Use straight-through Ethernet cables

if connecting to CK721-A via a hub/

switch or with most laptop computers.)

Power

* Maximum Distance: 15 m (50 ft.)

** Baud Rate: 115200

Firmware Version 3.5 Factory Field Installation

24-10025-199 Rev. –

Configuring the computer takes approximately 2 minutes and need only be

performed once.

IMPORTANT: Before changing the IP address settings of your computer, write

down the current settings (see Table 1: Computer Settings). This information

enables you to re-configure the computer with the original settings once you

have finished upgrading the CK721-A controller. Failure to revert to the original

settings may result in computer network issues or other problems related to the

configuration changes.

The following table provides a quick reference of the required computer

configuration changes:

CK721-A Factory Field File

To extract CK721-A Version 3.5 files from ISO:

1. Copy the ISO file CK721a_v3p5Build14_[date]_CD to the

computer.

2. Extract the ISO image to the computer’s Download folder. WinZip®

and 7-Zip are two examples of utilities to extract ISO images.

3. From the Download folder, navigate to the newly created

CK721a_v3p5Build14_[date]_CD folder and locate the Server

Installation sub-folder.

4. Copy the contents of Factory_Field_Installation sub-folder to C:\

directory.

5. Verify the following files were copied to C:\.

C:\FTP\ck721a

Table 1: Computer Settings

Computer Settings Current Settings Change to . . .

File and Printer Sharing for

Microsoft Networks

Enabled

IP Address 192.168.2.1

Subnet Mask 255.255.255.0

Firmware Version 3.5 Factory Field Installation

24-10025-199 Rev. –

The following files are available in the ck721a subdirectories:

./FTP/CK721a/Step1:

• 1image-721a-factory-field-ftpd001.bin

• load.bat

• load1.bat

• load2.bat

• sendnto.exe

./FTP/CK721a/Step2:

• 2image.bin

•fs.tar

• step2b.sh

• step2a.bat

•step2a.ftp

TERA TERM PRO CONFIGURATION

This section provides instructions on configuring Tera Term Pro. If your

configuration settings currently match the settings required to perform the

upgrade, you may skip this section. The required settings are:

Once you configure Tera Term Pro according to the following instructions, the

settings take effect each time you launch the application.

Setting Value

Connect to serial port COM1 or COM2 (depending on the COM port you are using)

Serial port baud rate 115200

Flow control None

Scroll buffer 10,000 lines

Firmware Version 3.5 Factory Field Installation

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To configure Tera Term Pro:

1. Open Windows Explorer.

2. Access the following directory: C:\Program Files\TTERMPRO

3. Delete the TERATERM.INI file.

4. Launch Tera Term Pro.

5. In the Tera Term: New connection dialog box, select Serial and

COM1 or COM2 port, depending on the computer COM port you are

using. Click OK.

6. From the menu bar, select Setup > Serial Port.

7. On the Tera Term: Serial port setup dialog box, select 115200 from

the Baud rate drop-down list. Click OK.

Firmware Version 3.5 Factory Field Installation

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8. From the menu bar, select Setup > Window.

9. On the Tera Term: Window setup dialog box, change the number of

Scroll buffer lines to 10,000 and click OK.

10. From the menu bar, select Setup > Save setup.

11. On the Tera Term: Save setup dialog box, navigate to C:\Program

Files\TTERMPRO and click Save.

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