Johnson Controls CK721-A User manual
24-10025-199 Revision –
December 2017
CK721-A
Network Controller
version 3.5
factory field installation
Copyright 2017
Johnson Controls
All Rights Reserved
No part of this document may be reproduced without the prior permission of Johnson Controls.
If this document is translated from the original English version by Johnson Controls, all reasonable
endeavors will be used to ensure the accuracy of translation. Johnson Controls shall not be liable
for any translation errors contained herein or for incidental or consequential damages in connection
with the furnishing or use of this translated material.
Due to continuous development of our products, the information in this document is subject to
change without notice. Johnson Controls shall not be liable for errors contained herein or for
incidental or consequential damages in connection with furnishing or use of this material. Contents
of this publication may be preliminary and/or may be changed at any time without any obligation to
notify anyone of such revision or change, and shall not be regarded as a warranty.
Other Manufacturers’ Documentation
Johnson Controls does not duplicate documentation of other equipment manufacturers. When
necessary, Johnson Controls provides documentation that supplements that of other manufacturers.
When unpacking your equipment, keep all original manufacturer documentation for reference.
Technical Support
For factory technical support, Johnson Controls authorized field technicians or authorized dealer
representatives can contact Global Security Solutions Technical Support by phone at
can also call the Field Support Center at (800) 524-1330 or (414) 524-5000 and use options 6, 1, 7.
End users and customers should contact their local Johnson Controls branch or authorized dealer
for any of their support needs (technical support, maintenance contracts, on-site field support,
P2000 Software Service Agreements, Service Partnerships, and so on). Visit
http://www.johnsoncontrols.com/location-finder to find your local Johnson Controls office.
For material returns contact the branch if the material was purchased through a Johnson Controls
branch or through the Product Sales Operations Team, if ordered through the Advanced Order
Management System (AOMS) and follow the RMA process; or contact the authorized dealer
representative where the material was purchased directly.
Acknowledgments
Metasys® and Johnson Controls® are trademarks of Johnson Controls. All other company and
product names are trademarks or registered trademarks of their respective owners.
Firmware Version 3.5 Factory Field Installation
24-10025-199 Rev. –
1
FACTORY FIELD INSTALLATION
This document describes how to install CK721-A Firmware Version 3.5 in the
field.
This procedure can be used when a host upgrade cannot be used for installation,
for example, when a P2000 host update fails and the controller constantly
reboots, or fails to come back online with the host. For standard CK721-A
controller firmware upgrade procedures, refer to the CK721-A Software
Release Notes.
NOTE: Procedures described in this document use the Tera Term Pro terminal
emulation software version 2.3. Use of other terminal emulation programs may
require different steps.
OVERVIEW
This document is divided into the following sections:
•System Requirements on page 1
•Computer to CK721-A Controller Connection on page 3
•Computer Configuration on page 4
•Tera Term Pro Configuration on page 6
•Firmware Version 3.5 Installation on page 9
•Restoring the Controller’s Configuration Settings on page 16
•CK721-A Version 3.5 Database Download on page 17
•Re-configuring the Computer on page 18
SYSTEM REQUIREMENTS
You need the following hardware and software to perform the factory field
upgrade of the CK721-A controller firmware:
• A computer running Windows® 7, Windows 8.1, or Windows 10.
Firmware Version 3.5 Factory Field Installation
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2
NOTE: You are required to change various Microsoft® Windows settings on this
computer. To minimize any future issues you may encounter as a result of these
changes, we recommend keeping track of your customer settings using Ta ble 1:
Computer Settings and restoring them after the upgrade.
• RS232 Null Modem Cable (DB9F/F), for example, Black Box EYN257T-
0015-FF or equivalent
• 10/100Base-T CAT5 Ethernet crossover cable when connecting CK721-A
directly to computer, or a standard CAT5 straight-through cable if
connecting to most laptop computers or to a hub or switch. For straight-
through cable use Black Box EVCRB82-0020 or equivalent
•TheCK721a ISO file from the following site:
https://my.jci.com/sites/P2000EngrSup/Pages/Firmware-Downloads-NA.aspx
• Terminal Emulation Software (Tera Term Pro preferred). To use the free
Tera Term Pro software, download and install Version 2.3 from the
following site:
http://hp.vector.co.jp/authors/VA002416/teraterm.html
Cable Wiring
Null Modem Cable
The null modem cable provides an RS-232 serial connection from the
CK721-A controller RS232C A port to the computer’s COM port.
For CK721-A the connector style is 9-pin D-Sub female. Refer to your
computer’s documentation for its connector style.
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
RTS = Request to Send
CTS = Clear to Send
SG = Signal Ground
DSR = Data Set Ready
DTR = Data Terminal Ready
3 TX 2 RX
2 RX 3 TX
7 RTS 8 CTS
8 CTS 7 RTS
5 SG 5 SG
6 DSR 4 DTR
4 DTR 6 DSR
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Ethernet Crossover Cable
The Ethernet crossover cable provides a network connection from the
CK721-A controller Ethernet port directly to the computer’s network
port, using RJ-45 modular plugs on each cable end.
Ethernet Straight-through Cable
The Ethernet straight-through cable provides a network connection from
the CK721-A controller Ethernet port to the computer’s network port via
a hub or switch, using RJ-45 modular plugs on each cable end.
COMPUTER TO CK721-A CONTROLLER CONNECTION
To connect the computer to the CK721-A controller:
1. Connect one end of the RS232 Null Modem Cable to the COM 1 or
COM 2 port of the computer. For computers and laptops without
serial connectors use USB to serial adapter. Connect the other end to
the RS232C A port of the CK721-A controller.
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
1 RX+ 3 TX+
2 RX- 6 TX-
3 TX+ 1 RX+
6 TX- 2 RX-
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
1 TX+ 1 RX+
2 TX- 2 RX-
3 RX+ 3 TX+
6 RX- 6 TX-
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Figure 1: Connections between Computer and CK721-A Controller
2. Connect one end of the Ethernet cable to the network port of the
computer or to a USB to Ethernet adapter. Connect the other end of
the cable to the Ethernet port CK721-A controller.
COMPUTER CONFIGURATION
Once you have properly connected the computer to the CK721-A controller,
you are ready to configure the computer as follows:
• Enable file and printer sharing for Microsoft networks
• Set the computer’s IP address to 192.168.2.1, and subnet mask to
255.255.255.0.
• Disable computer firewall software
Computer
CK721-A Controller
RS232 Null Modem
Cable (DB9F/F)*
COM 1 or 2**
Ethernet
RS232C A
Serial Port Ethernet Port
10/100Base-T CAT5 Ethernet
Crossover Cable*
(Use straight-through Ethernet cables
if connecting to CK721-A via a hub/
switch or with most laptop computers.)
Power
* Maximum Distance: 15 m (50 ft.)
** Baud Rate: 115200
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Configuring the computer takes approximately 2 minutes and need only be
performed once.
IMPORTANT: Before changing the IP address settings of your computer, write
down the current settings (see Table 1: Computer Settings). This information
enables you to re-configure the computer with the original settings once you
have finished upgrading the CK721-A controller. Failure to revert to the original
settings may result in computer network issues or other problems related to the
configuration changes.
The following table provides a quick reference of the required computer
configuration changes:
CK721-A Factory Field File
To extract CK721-A Version 3.5 files from ISO:
1. Copy the ISO file CK721a_v3p5Build14_[date]_CD to the
computer.
2. Extract the ISO image to the computer’s Download folder. WinZip®
and 7-Zip are two examples of utilities to extract ISO images.
3. From the Download folder, navigate to the newly created
CK721a_v3p5Build14_[date]_CD folder and locate the Server
Installation sub-folder.
4. Copy the contents of Factory_Field_Installation sub-folder to C:\
directory.
5. Verify the following files were copied to C:\.
C:\FTP\ck721a
Table 1: Computer Settings
Computer Settings Current Settings Change to . . .
File and Printer Sharing for
Microsoft Networks
Enabled
IP Address 192.168.2.1
Subnet Mask 255.255.255.0
Firmware Version 3.5 Factory Field Installation
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6
The following files are available in the ck721a subdirectories:
./FTP/CK721a/Step1:
• 1image-721a-factory-field-ftpd001.bin
• load.bat
• load1.bat
• load2.bat
• sendnto.exe
./FTP/CK721a/Step2:
• 2image.bin
•fs.tar
• step2b.sh
• step2a.bat
•step2a.ftp
TERA TERM PRO CONFIGURATION
This section provides instructions on configuring Tera Term Pro. If your
configuration settings currently match the settings required to perform the
upgrade, you may skip this section. The required settings are:
Once you configure Tera Term Pro according to the following instructions, the
settings take effect each time you launch the application.
Setting Value
Connect to serial port COM1 or COM2 (depending on the COM port you are using)
Serial port baud rate 115200
Flow control None
Scroll buffer 10,000 lines
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To configure Tera Term Pro:
1. Open Windows Explorer.
2. Access the following directory: C:\Program Files\TTERMPRO
3. Delete the TERATERM.INI file.
4. Launch Tera Term Pro.
5. In the Tera Term: New connection dialog box, select Serial and
COM1 or COM2 port, depending on the computer COM port you are
using. Click OK.
6. From the menu bar, select Setup > Serial Port.
7. On the Tera Term: Serial port setup dialog box, select 115200 from
the Baud rate drop-down list. Click OK.
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8. From the menu bar, select Setup > Window.
9. On the Tera Term: Window setup dialog box, change the number of
Scroll buffer lines to 10,000 and click OK.
10. From the menu bar, select Setup > Save setup.
11. On the Tera Term: Save setup dialog box, navigate to C:\Program
Files\TTERMPRO and click Save.
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