Comdial SOLO II User manual

COMDl

SoloII

Attendant Position &%

This User’s Guide is applicable for the fol-

lowing Solo II Attendant Position models:

5300X-xx Rev A and later

I 1

TABLE OF CONTENTS

INTRODUCTION ............................ 1

LINE MONITORING OPERATION .................. 2

Programming For One-Key Call Processing ........... 2

Answering A

Call

On A Monitored Line .............. 3

Transferring A Monitored Line Call ................ 3

BASICOPERATION ......................... 5

Placing A Call ........................... 5

Answering A Call ......................... 5

Placing A Call On Hold ...................... 5

Placing Intercom Calls ....................... 6

Answering Intercom Calls ..................... 6

Transferring Outside Calls ...................... 6

Conference Calls ......................... 7

FEATURE OPERATION ........................ 9

Line Monitoring .......................... 9

Automatic Dialing ......................... 9

Station Speed Dialing ...................... .I0

Redialing

.............................. 11

Idle Line Preference ....................... .I2

Ringing Line Preference ..................... .12

TAP/Recall ............................ .12

Positive Disconnect/Recall ................... .13

All-Call Paging .......................... .I3

Do Not Disturb .......................... .13

Mute .............................. ..-f 4

Message Waiting ........................ .14

Host System Messaging ..................... .14

Station Directory ......................... .15

Using The Dataport ....................... .15

Executive Override ....................... .15

...

III

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I-IO

II-20

Solo II Attendant Position Controls and Indicators

INTRODUCTION

The Solo II Attendant Position works with special line monitoring

equipment to provide busy lamp field (BLF) status monitoring of

up to 20 lines connected to the line monitoring equipment. An

attendant can use the BLF to observe the status of the lines,

and then provide call coverage

and

personalized answering for

telephones connected to them.

The Solo II Attendant Position also provides three direct-con-

nected Centrex/Private Branch Exchange(CTWPBX) line ap-

pearances plus an intercom line which can be connected to

other Solo II stations or Solo II Attendant Positions. The direct-

connected lines have indicators for ringing, hold, and busy.

Ringing and busy are also available on the intercom line.

l.lNE MONlTORlNG OPERATION

The status of each monitored line is communicated to the Solo

II Attendant Position and displayed on the BLF (one light for

each monitored line). Ringing of a monitored line is provided to

the Solo II Attendant Position after a pre-programmed delay.

When a caSl rings at a station connected to a monitored line,

the following actions occur:

The corresponding BLF light at the Solo II Attendant Position

will flash.

After a pre-programmed delay, an audible tone will also be

heard at the Solo II Attendant Position. If the line goes busy,

the BLF light will turn on steady.

e The attendant can use the direct-connected lines and the host

system, call pick-up and call transfer features to answer and

then transfer a ringing call on a monitored line.

The memory dialing feature of the Solo II Attendant Position can

be programmed to provide one-key access to host system call

pick-up and call transfer of the monitored lines. The direct-con-

nected lines are used to access these host system features.

To enable one-key pick-up of monitored ringing Bines,

0 Program the BLF/memory keys 1 through 19 that are located

adjacent to the BLF lights to automatically seize one of the

direct-connected lines and access the host system call pick-

up feature.

0 Press ITCM.

8 Press SAVE.

B Press BLF/memory key for location l-19.

o Press line key for one of the direct-connected lines.

Q Dial complete number sequence necessary for host system

call pick-up feature (refer to host system instructions for

details).

e Store timed hookswitch flash, if required, by pressing

TAP.

o Store pauses, where required, by pressing HOLD (one

pause for each action).

Press SAVE and then press BLF/memory key for next loca-

tion. Dial number sequence to be stored there. Repeat for

each BLF/memoty key’location.

-or-

o Press MONITOR to end procedure.

To enable one-key transfer of picked up call,

o Program the BLF/memoty keys

through 39 (the second

level of autodial storage, via the MOLD key) for host system

call transfer feature.

e Press ITCM.

Press SAVE.

0 Press HOLD to engage second level of memory.

o Press BLF/memory key for location 21-39.

e Dial complete number sequence for host system call transfer

feature (refer to host system instructions for details).

e Fit timed hookswitch flash, if required, by pressing

a Store pauses, where required, by pressing the BOLD

(one pause for each action).

s Press SAVE and then press BLF/memory key for next loca-

tion. Dial number sequence to be stored there. Repeat for

each BLF/memory key location.

-or-

B Press ~O~~TO~ to end procedure.

NSWE

To pick up a call,

b Observe ringing (flashing) on BLF.

0 Lift handset.

e Press BLF/memory key next to flashing light (engages host

system call pick-up feature).

e Answer call.

To transfer a call,

0 Press HOLD to engage second level of memory.

0 Press BLF/memory key next to BLF of desired station

(engages host system call transfer feature).

e Announce call when station answers.

e Hang up.

To return to an unanswered call,

Use procedure as explained in host system instructions.

NOTE: If another Solo !I is connected to a monitored line

and also linked by intercom to the Solo I! Attendant

Position, a call can be announced over the Intercom link

using the standard Solo-to-Solo Intercom calling proce-

dure before it Is transferred.

BASIC OPERATION

PLACING A CALL

On Hook

Press line key. Listen for dial tone.

Dial number.

e Lift handset when party answers.

Hang up handset to end call.

Off Hook

Lit handset.

e Press line key. (This step is not necessary if idle line

preference has been assigned to station.)

Listen for dial tone.

Dial number.

. Hang up handset to end call.

ANSWERING A CALL

Press flashing line key. (This step not necessary it ringing line

preference is assigned and is ringing)

Lift handset

PLACING A CALL ON HOLD

Press HOLD.

To return to call on hold,

Press flashing line key.

NOTE: Any statlon can retrieve held call.

HOLD RECALL - A held call will automatically sound three tone

bursts of the station which placed it on hold after a

programmed period of time.

ABANDON HOLD DETECTlON - If a distant party hangs up and

the host system provides disconnect supervision, the holding

station will:

Drop line from hold condition

Turn off line status indicator

PLACING INTERCOM CALLS

Voice Announcing

Lift handset.

0 Press ITCM.

e Press station number memory key (in memory key field) for

desired station.

Q Voice announce message.

Wait for reply or hang up.

Tons Ringing

e While on hook, press ITCH.

8 Press station number memory key twice.

0 When party answers,

e Lift handset to talk.

EWING INTERCQM CALLS

Vo answer a wolce announced or tone ringing intercom cali,

a Lift handset to talk.

TRAFJSFERRING OUTSIDE CALLS

if the line on which the call appears 1s shared by you and the

station to recelwe the call,

e Press lTCM.(Call is placed on hold automatically.)

B Press station number memory key for the desired station.

Q Voice announce the call and line number.

8 Hang up handset.

If the Blne on which the call appears is not shared by you and

the statlon to

receive

the call,

a Use host system transfer facility.

NOPE: See TAP/Rec%ll iliscmslon.

Table of contents

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