Alcatel-Lucent 8078s Bluetooth Premium User manual

OpenTouch® Suite for MLE

8078s Premium DeskPhone

8068s Premium DeskPhone

8058s Premium DeskPhone

8028s Premium DeskPhone

8018 DeskPhone

8008 DeskPhone

User Manual

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Introduction

Thank you for choosing an Alcatel-Lucent phone.

This model offers enhanced ergonomic features for more effective communication.

Your phone can be used in any business environment, from on-premise PBX, to cloud deployment on

multiple platforms, such as Alcatel-Lucent Enterprise servers or third-party SIP telephony platforms.

This document describes the services offered by the following sets connected to an OmniPCX Enterprise

system:

•Alcatel-Lucent 8078s Bluetooth® Premium DeskPhone (8078s BT).

•Alcatel-Lucent 8078s Premium DeskPhone (8078s).

•Alcatel-Lucent 8068s Bluetooth® Premium DeskPhone (8068s BT).

•Alcatel-Lucent 8068s Premium DeskPhone (8068s).

•Alcatel-Lucent 8058s Premium DeskPhone (8058s).

•Alcatel-Lucent 8028s Premium DeskPhone (8028s).

•Alcatel-Lucent 8018 DeskPhone (8018).

•Alcatel-Lucent 8008 DeskPhone (8008).

The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the

corresponding feature is not configured on your telephone system. Depending on the size of the display,

some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a

succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

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Some features depend on the type of the set.

8078s BT

8078s

8068s BT

8068s

8058s

8028s

8018

8008

IP Phone

Color screen

Monochrome screen

Busy light logo on back shell

Theme (skin)

Bluetooth® handset

Bluetooth® Smart Ready

Compatible with Bluetooth®

headset

USB headset

Jack headset

RJ9 headset*

Two-port Gigabit Ethernet switch

with Power Over Ethernet support

Two-port Fast Ethernet switch with

Power Over Ethernet support

Premium Add-on 10 keys modules

Premium Smart display 14 keys

module

Premium add-on 40-key modules

Audio services (hands-free,

handset and headset)

ALE Enhanced HD audio

Adjusting the contrast of the

display

Ambient light sensor

*Use an adapter RJ9 to connect a jack or usb headset (3GV28177AA).

ALE Enhanced HD audio:

Wideband audio, or HD voice, is high definition voice quality for telephony audio. The frequency range of

audio signals uses a wider frequency spectrum to deliver high voice quality. This technology is

implemented in our phones and is called 'ALE Enhanced HD audio'. Enjoy HD audio quality in hands-free

mode with the handset 'ALE Wideband Bluetooth® Handset' or with a compatible Bluetooth® headset.

The labels and icons presented in this document are not contractually binding and may be modified without

prior warning.

History of the document

8AL90339xxAC

•8008 DeskPhone.

•New description of accessories: 8008 wall mount kit, USB external ringing

interface module.

•8058s dual display mode.

8AL90339xxAB

•8018 DeskPhone.

•Add list and description of accessories: 8115/8125 Audioffice, External

ringing interface module, Premium Wall mount kit, 8018 wall mount kit.

•Add technical specifications.

•Add ordering information.

8AL90339xxAA

•8078s,8068S,8058s,8028s Premium DeskPhone.

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1 8078s Bluetooth/ 8078s Premium DeskPhone 10 
1.1 Phone description 10 
1.2 Main screen and navigation keys 10 
1.3 Call management screen 11 
1.4 Access to the user local menu 11 
1.5 Change the theme (skin) of your phone 11 
1.6 Busy light logo on back shell 12 
1.7 Bluetooth Smart Ready 12 
2 8068s Bluetooth/ 8068s Premium DeskPhone 13 
2.1 Phone description 13 
2.2 Main screen and navigation keys 13 
2.3 Call management screen 14 
2.4 Access to the user local menu 14 
2.5 Change the theme (skin) of your phone 15 
2.6 Busy light logo on back shell 15 
2.7 Bluetooth Smart Ready 15 
3 8058s Premium DeskPhone 16 
3.1 Phone description 16 
3.2 Dual display mode 16 
3.3 Main screen and navigation keys 17 
3.4 Call management screen 17 
3.5 Access to the user local menu 18 
3.6 Change the theme (skin) of your phone 18 
3.7 Busy light logo on back shell 18 
4 8028s Premium DeskPhone 19 
4.1 Phone description 19 
4.2 Main screen and navigation keys 19 
4.3 Call management screen 20 
4.4 Access to the user local menu 20 
4.5 Changing or updating the paper label 20 
5 8018 DeskPhone 21 
5.1 Phone description 21 
5.2 Main screen and navigation keys 21 
5.3 Call management screen 22 
5.4 Changing or updating the paper label 22 
5.5 Function keys and programmable keys 22 
6 8008 DeskPhone 23 
6.1 Phone description 23 
6.2 Main screen and navigation keys 23 
6.3 Call management screen 24 
6.4 Function keys and programmable keys 24 
7 Welcome screens 25 
7.1 Homepage description 25 
8 User local menu 26 
9 Status icons/ Call icons 27 
10 Permanent features keys 28 
11 Keyboard 29 
11.1 Magnetic alphabetic keyboard (8078s, 8068s, 8058s, 8028s Premium DeskPhone) 29 
11.2 Alpha-numeric keyboard (8008/8018 DeskPhone) 30 

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12 Description of the connectors 31 
13 Add-on module 32 
13.1 Install the add-on to the deskphone 32 
13.2 Install more than one add-on module 33 
13.3 Attach the add-on with the clip 33 
13.4 Changing or updating the paper label 34 
14 ALE Wideband Bluetooth® Handset 35 
14.1 Voice prompts 36 
14.2 Installing or replacing the Bluetooth® handset battery 36 
14.3 Pairing and connecting the Bluetooth® wireless handset 36 
15 ALE Bluetooth® Handset 37 
15.1 LED 38 
15.2 Installing or replacing the Bluetooth® handset battery 38 
15.3 Pairing and connecting the Bluetooth® wireless handset 39 
16 Install a comfort wired handset 39 
17 Audio encryption 40 
1 Identify the terminal you are on 41 
2 Consulting the call log 41 
2.1 Consulting all calls 41 
2.2 Delete all call logs 41 
3 Making a call 42 
4 Receiving a call 42 
5 Ignore call 43 
6 Switching between audio modes 43 
7 Activating the loudspeaker during a conversation (handset lifted) - group listening feature 44 
8 Making calls by name (company directory) 44 
9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 45 
10 Redialing 45 
10.1 Redialing the last number dialed (redial) 45 
10.2 Call back one of the last 8 numbers dialed 45 
11 Callback requests 45 
12 Call back an unanswered call 45 
12.1 Call back the last caller 45 
12.2 List of last callers 46 
12.3 Delete the list of unanswered calls 46 
13 Requesting automatic callback if internal number is busy 46 
14 Receiving interphony calls 46 
15 Sending DTMF signals 47 
16 Mute, so that your contact cannot hear you 47 
16.1 From the set 47 
16.2 From the Bluetooth® handset (Bluetooth® wireless handset) 47 
16.3 From the headset 47 
17 Forwarding calls to your voice message service 47 
18 Consulting your voice mailbox 48 
19 Sending a text message to an internal contact 48 
20 Consulting text messages 49 
21 Lock / unlock your telephone 49 
1 Making a second call during a conversation 50 

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1.1 Other methods for calling a second contact 50 
1.2 Release the second call and recover the call on hold 50 
2 Answering a second call during a conversation 50 
3 Switching between calls (Broker call) 51 
4 Transferring a call 51 
5 Three-way conference with internal and/or external contacts (conference) 51 
5.1 Cancel conference and return to first contact (If conference is active) 51 
5.2 Hang up on all participants (If conference is active) 51 
5.3 After the conference, to leave your two contacts talking together: 51 
5.4 View information about the other people in the conference 51 
6 Talk simultaneously to more than 2 contacts 51 
7 Placing a call on hold (hold) 52 
7.1 Exclusive hold 52 
7.2 Common hold 52 
8 Placing an outside call on hold (parking) 52 
9 Intrusion into an internal conversation (barge-in) 53 
9.1 Protect a call against intrusion 53 
10 Signal malicious calls 53 
11 Recording the current conversation 53 
1 Answering the general bell 54 
2 Manager/Assistant filtering 54 
3 Call pick-up 54 
4 Hunting groups 54 
5 Calling an internal contact on his/her pager 55 
6 Answering a call on your pager 55 
7 Calling a contact on his/her loudspeaker 55 
8 Broadcasting a message on the loudspeakers of a station group 55 
1 Forwarding calls to another number (immediate forward) 56 
2 Forwarding calls if you do not answer or if you are busy 56 
3 Do not disturb 56 
4 Forwarding calls to your pager 57 
5 Forwarding your calls from the receiving terminal ('Follow me') 57 
6 Applying a selective forward 57 
7 Cancelling all forwards 58 
8 Leaving a text message for internal callers 58 
1 Charging your calls directly to business accounts 59 
2 Finding out the cost of an outside call made for an internal user from your terminal 59 
1 Initializing your voice mailbox 60 
2 Customizing your voice greeting 60 
3 Modify the password for your phone set 60 
4 Modify the password for your voice mailbox 61 
5 Adjusting the audio functions 61 
5.1 Choose the tune 61 
5.2 Adjusting the ringer volume 61 
5.3 Activate/deactivate silent mode 61 

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5.4 Activate/deactivate meeting mode (progressive ringing) 62 
5.5 Activate/deactivate discreet ring mode 62 
5.6 Adjust ringer volume while a call arrives 62 
6 Adjusting the brightness of the deskphone (8078s, 8068s, 8058s, 8028s Premium DeskPhone)

6.1 Auto-adjusting of the brightness 62 
6.2 Adjust the brightness when the phone is in use 62 
6.3 Adjust the dimmed brightness when the phone is not in use 62 
6.4 Set the delay before the brightness is dimmed when the phone is not in use (screensaver) 63 
7 Adjusting the contrast of the display (8028s, 8018, 8008) 63 
8 Selecting the welcome page 63 
9 Selecting language 63 
10 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/add-on keys) 64 
10.1 Other possibilities 64 
11 Modify a programmed key 65 
12 Delete a programmed key 65 
13 Programming an appointment reminder 65 
14 Call the associated set 65 
15 Forward your calls to the associated number 66 
16 Modify the associated number 66 
17 The Tandem configuration 66 
18 Create, modify or consult your interphony list (max. 10 numbers) 66 
19 Install a jack accessory (headset, hands-free, loudspeaker) (8078s, 8068s, 8058s, 8028s 
Premium DeskPhone) 67 
20 Install a USB accessory (Headset, Handsfree, Loudspeaker) 67 
21 Install a RJ9 headset (8008 DeskPhone) 68 
22 Manage connected devices 68 
22.1 List of connected devices 68 
22.2 Default device 68 
23 Installing and using an ALE Bluetooth® wireless handset 68 
24 Installing a Bluetooth® Wireless Technology headset (pairing) 69 
25 Using a Bluetooth® Wireless Technology headset 69 
26 Display all paired Bluetooth® devices 69 
27 Removing a Bluetooth® accessory (headset, handset, etc.) 70 
28 Pair your phone as a Bluetooth® device 70 
29 Configure your phone for teleworking 71 
29.1 First connection as teleworking 71 
29.2 Change the configuration 72 
29.3 PIN code 73 
29.4 Reset your PIN code 73 
29.5 Reconnect your deskphone in your business place 73 
29.6 Reconnect your deskphone in remote place 74 
1.1 Technical code (left) / Date code (right) 75 
1.2 Software version 76 
2 Hardware model 76 
3 Phone auto test 76 
1 Initiate a 'Meet me' conference 77 
2 Join a 'Meet me' conference 77 

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1 Agent set 78 
2 Open an agent session (LogOn) –Agent set 78 
2.1 For a decision maker agent 78 
3 ACD application welcome screen –Agent set 78 
4 Close an agent session (LogOff) 79 
5 Supervisor station 79 
6 Open a supervisor session (LogOn) 79 
7 Processing group- Supervisor entry/withdrawal 79 
8 Supervision or acceptance of an assistance request 80 
9 Close a supervisor session 80 
1 Making a call 81 
1.1 Take the line 81 
1.2 Call by dialing internal number of your contact 81 
1.3 Call using your contact's URI 81 
2 Make a call using the personal phone book 81 
3 Redialing the last number dialed 82 
4 Receiving a call 82 
4.1 Stop the ringer 82 
4.2 Reject the call displayed 82 
4.3 Answer the call 82 
5 Making a second call during a conversation 82 
5.1 To cancel your second call and recover the first 83 
6 Answering a second call during a conversation 83 
7 Placing a call on hold (hold) 83 
8 Switching between calls (Broker call) 84 
9 Transferring a call 84 
10 Three-way conference with internal and/or external contacts (conference) 84 
10.1 Hang up on all participants (If conference is active) 84 
10.2 After the conference, to leave your two contacts talking together: 84 
11 Mute, so that your contact cannot hear you 84 
12 Adjust audio volume 85 
13 Forwarding calls to another number (immediate forward) 85 
13.1 Modify the forwarding 85 
13.2 Cancel the forwarding 85 
14 Adjusting the audio functions 85 
14.1 Choose the tune 85 
14.2 Adjusting the ringer volume 85 
14.3 Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing) 86 
14.4 Activate/deactivate discreet ring mode 86 
14.5 Adjust ringer volume while a call arrives 86 
15 Selecting language 86 
16 Sending DTMF signals 86 
1 List of accessories 87 
1.1 Jack 3.5 mm 4-pole corded headset 87 
1.2 USB headset 87 
1.3 Bluetooth® headset 87 
1.4 Adapter 87 

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12.1.5 Conference module 87

12.1.6 EHS interface 87

12.1.7 Other accessories (headsets) 87

12.2 8115/8125 Audioffice 88

12.2.1 Box content 88

12.2.2 Description 89

12.2.3 Set-up 89

12.2.4 Connect your devices 90

12.2.5 Bluetooth®(8125 Audioffice) 90

12.2.6 Use your device 91

12.2.7 Use the 8125 Audioffice with your mobile 92

12.3 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 93

12.3.1 Installation 93

12.3.2 Connect the device 93

12.4 External ringing interface module (MWS 3GV28050AA) 95

12.4.1 List of supplies 95

12.4.2 Installation 95

12.4.3 Connect the device 96

12.5 Wall mounting kit 97

12.5.1 8068s, 8058s, 8028s Premium DeskPhone 97

12.5.2 8018 DeskPhone 98

12.5.3 8008 DeskPhone 99

12.6 Connect a 3 pole jack headset 100

12.7 Alcatel-Lucent Enterprise Application Partner Program 101

15.1 Safety Instructions 106

15.2 Regulatory Statements 107

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Getting to know your telephone

1.1 8078s Bluetooth/ 8078s Premium DeskPhone

This phone is part of the IP phone range. With its 5 inches touch color display, the 8078s Premium

DeskPhone delivers a great user experience and a great conversation comfort with an outstanding

wideband audio quality either in hands-free or using the comfort handset. Additionally, the 8078s

Bluetooth® Premium DeskPhone improves your experience with its Bluetooth® handset or other

Bluetooth® accessories. The 8078s Bluetooth® Premium DeskPhone is 'Bluetooth® Smart Ready'. You

can personalize the phone by selecting a theme (skin). It is compatible with teleworking. Consequently, it

is perfect for use at your office in your enterprise or at home (teleworking).

1.1.1 Phone description

LED

Flashing blue: incoming call / Appointment alarm.

Color touchscreen display with auto brightness

adjustment which improves the user experience and

achieves power savings (ambient light sensor).

Permanent feature keys: quick access to the phone's

main features.

Bluetooth® wireless handset (8078s BT).

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Wideband loudspeaker for optimized sound.

1.1.2 Main screen and navigation keys

Top bar (date, time, status icons)

Display the page by selecting

the corresponding tab.

Forward icon.

Softkeys: Menus and actions

available depending on the

selected page.

Navigation softkeys and

quick access to specific

settings

Select a page by pressing the corresponding tab on the screen. The selected page is

highlighted.

Make your selection by pressing the label on the screen.

Scroll a list (features, call log, contact, …) by pressing the up and down arrow on the screen,

or on the keyboard.

Manage your call forwarding by pressing the forward icon.

• Stationary arrow: No forwarding activated.

• Blinking or rotating arrow according to the skin: Forwarding activated.

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