Alcatel-Lucent 8028s Premium User manual

8028s Premium DeskPhone

8018 DeskPhone

SIP Business

User Manual

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Introduction

Thank you for choosing an ALE International phone.

This model offers enhanced ergonomical features for more effective communication.

This document describes the services offered by the following sets connected to an OmniPCX Enterprise

system in SIP Business mode

•Alcatel-Lucent 8028s Premium DeskPhone (8028s).

•Alcatel-Lucent 8018 DeskPhone (8018).

The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the

corresponding feature is not configured on your telephone system. Depending on the size of the display,

some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a

succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

Some features depend on the type of the set.

8028s

8018

IP Phone

Monochrome screen

Two-port Gigabit Ethernet switch with Power Over Ethernet support

Audio services (hands-free, handset and headset)

The labels and icons presented in this document are not contractually binding and may be modified without

prior warning.

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1 GETTING TO KNOW YOUR TELEPHONE 5

8028S PREMIUM DESKPHONE 5

8018 DESKPHONE 6

PERMANENT FEATURES KEYS 8

HOMEPAGE SCREEN 9

NAVIGATION 9

CALL ICONS 10

KEYBOARD 10

DESCRIPTION OF THE CONNECTORS 12

INSTALL A COMFORT WIRED HANDSET 12

2 CONTACTS MANAGEMENT 13

LOCAL DIRECTORY 13

CONTACT CARD 14

3 USING YOUR TELEPHONE 15

INFORMATION ABOUT THE PHONE 15

MANAGE THE CALL LOG 15

CALLING BY NUMBER 16

CALLING BY NAME 17

CALL FROM CALL LOG 17

MAKE A CALL USING YOUR LIST OF CONTACTS 17

RECEIVING A CALL 18

SWITCHING BETWEEN AUDIO MODES 18

ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (HANDSET LIFTED)LOUDSPEAKER. 19

REDIALING 19

SENDING DTMF SIGNALS 19

MUTE,SO THAT YOUR CONTACT CANNOT HEAR YOU 19

4 DURING A CONVERSATION 20

MAKING A SECOND CALL DURING A CONVERSATION 20

ANSWERING A SECOND CALL DURING A CONVERSATION 20

TO CANCEL YOUR SECOND CALL AND RECOVER THE FIRST 20

PLACING A CALL ON HOLD (HOLD) 21

SWITCHING BETWEEN CALLS (BROKER CALL) 21

TRANSFERRING A CALL 21

THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CONTACTS (CONFERENCE) 22

HIDE YOUR PHONE NUMBER 22

5 KEEP IN TOUCH 23

DO NOT DISTURB 23

FORWARDING TO A NUMBER OR VOICEMAIL 23

LISTEN TO YOUR VOICEMAIL 24

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6 PROGRAMMING YOUR TELEPHONE 25

ADJUSTING THE AUDIO FUNCTIONS 25

ADJUST RINGER VOLUME WHILE A CALL ARRIVES 26

CONFIGURING THE WELCOME PAGE 26

SELECTING LANGUAGE 26

ADJUSTING THE CONTRAST OF THE DISPLAY 26

ADJUSTING THE BRIGHTNESS OF THE DESKPHONE (8028S PREMIUM DESKPHONE) 26

PROGRAMMING DIRECT CALL KEYS 27

INSTALL A JACK ACCESSORY (HEADSET,HANDS-FREE,LOUDSPEAKER)

(8028S PREMIUM DESKPHONE) 27

INSTALL A USB ACCESSORY (HEADSET,HANDSFREE,LOUDSPEAKER) 28

MANAGE CONNECTED DEVICES (8028S PREMIUM DESKPHONE) 28

CONTACTING YOUR ADMINISTRATOR (TECHNICAL SUPPORT) 29

7 GUARANTEE AND CLAUSES 30

SAFETY INSTRUCTIONS 30

REGULATORY STATEMENTS 31

The information presented is subject to change without notice. ALE International assumes no

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1 Getting to know your telephone

8028s Premium DeskPhone

This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6

dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4

programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It

provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.

1.1.1 Phone description

LED

Flashing blue: incoming call / Appointment alarm.

Monochrome screen.

6 dedicated functions keys.

4 programmable keys with Led and paper label.

Navigation.

Permanent feature keys: quick access to the phone's

main features.

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Loudspeaker.

1.1.2 Main screen

Date and time

Display the page by selecting

the corresponding tab.

The homepage shows the

history of all your

conversations.

1.1.3 Call management screen

Incoming call icon, Call

in progress, Call on hold,

…

Incoming call and

conversation

presentation screen

Soft keys: actions

available depending on

the call status (when

presentation screen is

not displayed)

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1.1.4 Changing or updating the paper label

Removing the paper label

•Lift the protective cover at the notch (1).

•Remove the apper label in the same way (2).

•Update or replace the paper label.

Inserting the phone label

•Position the phone label, left side first, making sure it is placed correctly

behind the notches (a,b,c,d).

•Put the protective cover back in the same way.

The application 'LabelSet' is available to help you to print the paper labels. Please contact your business

partner for more information.

8018 DeskPhone

This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6

dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable

keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high

audio fidelity for telephone calls either in hands-free mode or using the comfort handset.

1.2.1 Phone description

LED

Flashing blue: incoming call / Appointment alarm.

Monochrome screen.

6 dedicated functions keys.

3 preprogrammed keys with Led and paper icon: Alpha-

numeric key, F1, F2.

4 programmable keys with Led and paper label.

Navigation.

Permanent feature keys: quick access to the phone's

main features.

Wired handset.

USB connector for headset.

Stable foot

Loudspeaker.

Your phone has 4 programmable keys with led and paper label. These keys are use to program a direct

call. You can use the paper to describe the key.

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1.2.2 Main screen

Date and time

Display the page by selecting

the corresponding tab.

The homepage shows the

history of all your

conversations.

1.2.3 Call management screen

Incoming call icon, Call

in progress, Call on hold,

…

Incoming call and

conversation

presentation screen

Soft keys: actions

available depending on

the call status (when

presentation screen is

not displayed)

1.2.4 Changing or updating the paper label

Removing the paper label

•Lift the protective cover at the notch and slide it up to take it out of its

housing.

•Remove the apper label in the same way.

•Update or replace the paper label.

Inserting the phone label

•Insert the paper label from the top end, making sure it is placed

correctly behind the notches.

•Put the protective cover back in the same way.

1.2.5 Function keys and programmable keys

The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case,

the icon of the feature is printed on the paper. Use the feature by pressing the

corresponding key. When activated, the LED corresponding to the key remains lit up. Press

the corresponding key to deactivate it.

•123<>abc Alpha-numerical keypad

Use this key to switch between alphabetic keyboard and numeric keyboard.

•Programmable keys (F1 and F2 keys). A service or a direct call can be associated to these

keys.

The application 'LabelSet' is available to help you to print the paper labels. Please contact your business

partner for more information.

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Permanent features keys

They are located just above the loudspeaker.

•Mute and interphony key.

During a call, press this key to stop your contact from hearing you. When idle, press this

key to switch the phone to interphony mode. When you receive a call, the phone hooks off

automatically and you go straight into hands-free mode. When activated, this key is lit

blue.

•Turn down the volume (ringing or call state).

•Decrease the brightness (idle state).

•Decrease the contrast (idle state).

•Turn up the volume (ringing or call state).

•Increase the brightness (idle state).

•Increase the contrast (idle state).

•Pressing this key answers an incoming call in hands-free mode (when activated, the key is

lit blue). When a call is in progress, pressing this key switches from hands-free mode to

headset or handset mode.

•Line keys.

•Programmable keys (F1 and F2 keys).Lit when the function associated with the key is

activated. A service or a direct call can be associated to these keys.

•Last number redial.

For the 8018 DeskPhone, the redial key is associated with the Off-hook key when the

phone is in idle state: .

•Information about the user: lastname, firstname, phone number,...

•123<>abc For the 8018 DeskPhone, information about the user is displayed by long

pressing on the alpha-numeric key.

•Access the voice mail

The message key flashes when you have received a new voicemail

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Homepage screen

The homepage is the default page displayed on your phone. By default, the homepage shows the history

of all your conversations, but you can choose to display an another page in the settings of the phone.

Use the right navigation key to navigate in the title bar.

Access to the calls log.

Access the forwarding configuration.

Access the local directory.

Access the voicemail. The number of new voice messages is displayed. The number of new

voice messages is displayed.

Access the settings.

Search for a contact in the Company's directory.

Navigation

OK key:

•Short press

Use this key to validate your choices and options while programming or configuring.

•In idle state

Used to access features for managing the call log such as delete a log, delete all logs,

display missed calls only and acknowledge missed calls.

Left-right navigator:

Used to move from one page to another and display information about current calls (call in

progress, calls on hold, incoming call).

Right navigator:

Used to access features for configuring the phone or managing calls.

Up-down navigator:

When information extends over more than one page, use the down navigation key to

display the next page. Use the up navigation key to display the previous page.

Back/Exit key:

Use this key to go back to the previous step.

Use this key to delete one number or character at a time.

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Call icons

Icons giving information about some specific configurations of the phone or about call status are

displayed in the top bar of the screen.

Incoming call icon.

This icon blinks when there is another incoming call.

Call in progress icon.

Call holding icon.

This icon blinks when there is another ongoing call.

Conference icon.

End of call icon. Your contact ended the conversation.

Keyboard

1.7.1 Magnetic alphabetic keyboard (8028s Premium DeskPhone)

Your set is provided with a magnetic alphabetic keyboard. The

keyboard depends on your country and languages. The

magnetic keyboard is automatically fixed on the base of the

set. It is connected to the corresponding connector behind the

phone.

•Country variants:

oAZERTY

oQWERTZ

oQWERTY (international)

oQWERTY (nordic)

Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature

by entering the name of your contact on the keyboard.

Below is a list of the function keys that allow you to access all the symbols.

Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the

Alt key to access the left and up directions.

Caps lock: to write text in capital letters.

Alt key: to access specific and punctuation characters.

Enter key: to validate edited text.

Backspace key: to delete one character in an edit box.

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