Alcatel-Lucent OMNISTACK 8008 User manual

OpenTouch® Suite for MLE

8008 DeskPhone

User Manual

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Introduction

Thank you for choosing an ALE International phone. We hope it will give you entire satisfaction.

This model offers enhanced ergonomical features for more effective communication.

This manual describes services offered by the 8008 DeskPhone in connection with an OmniPCX

Enterprise system.

The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the

corresponding feature is not configured on your telephone system. All labels are displayed in color and

are italicized. This icon describes a succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

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1.1 8008 DeskPhone 6

1.2 Phone description 6

1.3 Navigation 6

1.4 Function keys and programmable keys 7

1.5 Alphabetic keypad 8

1.6 Welcome screens 9

1.7 Call management screen 10

1.8 Audio encryption 10

1.9 Status icons 11

1.10 Call icons 11

1.11 Description of the connectors 11

2.1 Consulting the call log 12

2.2 Making a call 13

2.3 Receiving a call 13

2.4 Switching between audio modes 14

2.5 Activating the loudspeaker during a conversation (handset lifted) - Loudspeaker. 14

2.6 Make calls by name (company directory) 15

2.7 Make calls via your programmed call keys 15

2.8 Redialing 15

2.9 Callback requests 15

2.10 Call back an unanswered call 16

2.11 Requesting automatic callback if internal number is busy 16

2.12 Receiving interphony calls 17

2.13 Sending DTMF signals 17

2.14 Mute, so that your contact cannot hear you 17

3.1 Making a second call during a conversation 18

3.2 Answering a second call during a conversation 18

3.3 Switching between calls (Broker call) 19

3.4 Transferring a call 19

3.5 Three-way conference with internal and/or external contacts (conference) 19

3.6 Talk simultaneously to more than 2 contacts 19

3.7 Placing a call on hold (hold) 20

3.8 Placing an outside call on hold (parking) 20

3.9 Intrusion into an internal conversation (barge-in) 21

3.10 Signal malicious calls 21

4.1 Initiate a 'Meet me' conference 22

4.2 Join a 'Meet me' conference 22

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5.1 Answering the general bell 23

5.2 Manager/Assistant filtering 23

5.3 Call pick-up 23

5.4 Hunting groups 24

5.5 Calling an internal contact on his/her pager 24

5.6 Answering a call on your pager 24

5.7 Calling a contact on his/her loudspeaker 24

5.8 Sending a written message to an internal contact 25

5.9 Consulting written messages 25

5.10 Send a voice message copy 26

5.11 Sending a recorded message to a number or a distribution list 26

5.12 Broadcasting a message on the loudspeakers of a station group 26

6.1 Forwarding calls to another number (immediate forward) 27

6.2 Forwarding calls to your voice message service 27

6.3 When you return, consult recorded messages 27

6.4 Forwarding calls 28

6.5 Do not disturb 28

6.6 Forwarding calls to your pager 28

6.7 Forwarding your calls from the receiving terminal ('Follow me') 29

6.8 Applying a selective forward 29

6.9 Cancelling all forwards 29

6.10 Cancelling a specific forward 29

6.11 Leaving a recorded message for internal callers 30

7.1 Charging your calls directly to business accounts 31

7.2 Finding out the cost of an outside call made for an internal user from your terminal 31

8.1 Initializing your voice mailbox 32

8.2 Customizing your voice greeting 32

8.3 Modify the password for your phone set 32

8.4 Modify the password for your voice mailbox 33

8.5 Adjusting the audio functions 33

8.6 Adjusting the contrast of the display 34

8.7 Selecting the welcome page 34

8.8 Selecting language 34

8.9 Program the keys for the Perso page 35

8.10 Programming direct call keys (F1 and F2 keys) 35

8.11 Modify the programmed key 35

8.12 Delete a programmed key 36

8.13 Programming an appointment reminder 36

8.14 Identify the terminal you are on 36

8.15 Lock / unlock your telephone 37

8.16 Connect a headset 37

8.17 Call the associated set 37

8.18 Forward your calls to the associated number 37

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8.19 Modify the associated number 37

8.20 The Tandem configuration 38

8.21 Create, modify or consult your interphony list (max. 10 numbers) 38

8.22 Configure your phone for teleworking 38

8.23 Contacting your administrator (Technical support) 42

8.24 Phone auto test 42

9.1 Making a call 43

9.2 Make a call using the personal phone book 43

9.3 Redialing the last number dialed 44

9.4 Receiving a call 44

9.5 Making a second call during a conversation 44

9.6 Answering a second call during a conversation 45

9.7 Placing a call on hold (hold) 45

9.8 Switching between calls (Broker call) 46

9.9 Transferring a call 46

9.10 Three-way conference with internal and/or external contacts (conference) 46

9.11 Mute, so that your contact cannot hear you 46

9.12 Adjust audio volume 47

9.13 Forwarding calls to another number (immediate forward) 47

9.14 Adjusting the audio functions 47

9.15 Selecting language 48

9.16 Sending DTMF signals 48

10.1 Safety Instructions 49

10.2 Regulatory Statements 50

The information presented is subject to change without notice. ALE International assumes no responsibility

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Getting to know your telephone

1.1 8008 DeskPhone

This phone is part of the IP phone range. In addition to a clear monochrome display with six dedicated

function keys and an intuitive navigation key, the 8008 DeskPhone provides high audio fidelity for

telephone calls either in hands-free mode or using the comfortable handset. It is compatible with

teleworking. Consequently, it is perfect for use at your office in your enterprise or at home (teleworking).

1.2 Phone description

Monochrome screen.

LED

Flashing blue: incoming call / Appointment alarm.

6 dedicated functions keys.

Navigation, ok and cancel keys.

3 preprogrammed keys with LEDs: Alpha-numeric key,

F1, F2.

Messaging key to access various mail services.

Mute and interphony key.

Audio feature keys.

Redial key.

Loudspeaker.

Wired handset.

Stable foot.

1.3 Navigation

OK key:

•Use this key to validate your choices and options while

programming or configuring.

•Use this key to validate edited text.

Left-right navigator:

•In idle state, use this key to move from one page to another.

•In conversation, use this key to move between tabs of current

calls (call in progress, calls on hold, incoming call).

•In the text edition, use this key to navigate into the text box.

Up-down navigator:

Used to scroll through the content of a page.

Back/Exit/Backspace key:

•Use this key to go back to the previous step.

•Use this key to go back to the homepage (long press).

•Use this key to delete one number or character at a time.

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1.4 Function keys and programmable keys

In the document, the associated key is symbolized by its icon. To select the feature, press the feature

key associated with the icon.

123<>abc

•Alpha-numerical keypad (short press)

Use this key to switch between alphabetic keyboard and numeric keyboard.

When activated, the LED corresponding to the key remains lit up. Press the

corresponding key to deactivate it.

•Guide key (long press)

Use to obtain information on the pre-programmed keys or to access the set

programming or configuration.

•Programmable keys (F1 and F2 keys).

A service or a direct call can be associated to these keys. When activated, the

LED corresponding to the key remains lit up. Press the corresponding key to

deactivate it.

•Turn up the volume (ringing or call state).

•Increase the contrast (idle state).

•Pressing this key answers an incoming call in hands-free mode (when activated,

the key is lit blue). When a call is in progress, pressing this key switches from

hands-free mode to headset or handset mode.

•Turn down the volume (ringing or call state).

•Decrease the contrast (idle state).

•Messaging key to access various mail services.

This key flashes when you have a new event (voicemail, text message or

callback request) and stays lit until all events have been acknowledged or

deleted.

•Access the call log.

•Mute and interphony key.

During a call, press this key to stop your contact from hearing you. When idle,

press this key to switch the phone to interphony mode. When you receive a call,

the phone hooks off automatically and you go straight into hands-free mode. This

key lights up blue when activated.

•The redial key is associated with the off hook key when the phone is in idle state.

oLast number redial (short press).

oCall back one of the last 8 numbers dialed (long press).

The hands-free mode can be deactivated by the administrator.

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1.5 Alphabetic keypad

Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard to dial

number, and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key

(usually the first preprogrammed key).

•123<>abc Switch the keyboard to the alphabetic mode by selecting the associated

preprogrammed key. When activated, the LED corresponding to the key remains lit up.

•Enter alphabetic characters.

The number pad keys have letters that you can display by successive presses. The number is

the last character in the series. Some special characters can be displayed by successively

pressing the key:

(

)

[

]

space

;

•Use navigation keys to move the cursor into the text.

•Press and hold the '*' key to switch from lowercase to uppercase mode, and vice versa.

•use this key to delete the last entered character. The alphabetic mode remains

activated.

•123<>abc Select the lit preprogrammed key to return to the numeric mode.

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1.6 Welcome screens

Date and time

Display the page by selecting

the corresponding tab.

Forward icon.

Softkeys: menus,

programmable softkeys and

actions available depending

on the selected page.

You can access all of your phone's features from these screens. The default display has three pages

that you can access by selecting the corresponding tab at the top of the screen with the navigation keys.

The selected page is highlighted.

•Menu page

Contains all features and applications, which are accessed by pressing the key corresponding to

the desired feature or application. From this page it is possible to adjust the ringer volume,

program the time of an appointment, lock the terminal, define the default page displayed and

access telephone functions such as calling back one of the last numbers or intercepting calls.

•Perso page

Contains call line keys (allowing supervision of calls) and programmable call keys.

•Info page

Contains information on the telephone and the status of its functions: name, telephone number,

number of messages, activation of transfer function, appointment reminder, etc.

•Forward icon

Press the key next to this icon allows you to program or change the transfer function.

1. Stationary white icon: No forwarding activated.

2. Rotating black icon: Forwarding activated.

•Press the key in front of the label to select the corresponding feature.

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1.7 Call management screen

Tabs: Incoming call, Call in

progress, Call on hold, …

Soft keys: actions available

depending on the call status

(when presentation screen is

not displayed)

Notification (popup) of

incoming call

Each tab corresponds to a call, the status of which is symbolized by its icon (in

progress, call on hold, arrival of new call). When a call is in progress, use the left-

right navigator to look at calls on hold or incoming calls.

All features are accessible while the call is displayed on the screen. Use the Up

and Down arrows to move up or down a page. These functions (transfer,

conference, etc.) are directly related to the status of the call consulted. For

example, the transfer function will not be available between a call in progress or on

hold and an incoming call.

Used to switch from the conversation screen to the welcome screen.

Press the key in front of the label to select the corresponding feature.

Calls can also be managed from the Perso page.

While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or

waiting calls are displayed on the different line keys. It is then possible to converse with the contact

of your choice by pressing the key associated to the contact.

1.8 Audio encryption

Your deskphone supports telephony encryption. On a secured telephone network (IPTouch Security,

SSM box), voice and signaling are encrypted.

If the communication is encrypted, the following icon is displayed in the communication

screen. The call in progress icon is replaced by this icon.

For more information, contact your installer or administrator.

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