Alcatel-Lucent 8068 User manual

Alcatel-Lucent OmniPCX Office

Rich Communication Edition

8068 Premium Deskphone

8039 Premium Deskphone

8038 Premium Deskphone

8029 Premium Deskphone

8028 Premium Deskphone

User Manual

R100

8AL90894ENAAed02 R100-1416

Introduction

Thank you for choosing an Alcatel-Lucent phone.

This model offers enhanced ergonomical features for more effective communication.

This document describes the services offered by the following sets:

·Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT)

·Alcatel-Lucent 8068 Premium Deskphone

·Alcatel-Lucent 8039 Premium Deskphone

·Alcatel-Lucent 8038 Premium Deskphone

·Alcatel-Lucent 8029 Premium Deskphone

·Alcatel-Lucent 8028 Premium Deskphone

The label and icons displayed on the phone depends on the type of the set.

Some features are depended on the type of the set.

8068 BT

8068

8039

8038

8029

8028

IP Phone

Digital Phone

Color screen

Monochrome screen

Bluetooth® handset

Bluetooth® Headset

Two-port Gigabit Ethernet switch with Power Over

Ethernet support

Premium Add-on 10 keys modules

Audio services (hands-free, handset and headset)

Premium Smart display 14 keys module

Adjusting the contrast of the display

Agent set / Supervisor station

The labels and icons presented in this document are not contractually binding and may be modified

without prior warning.

1GETTING TO KNOW YOUR TELEPHONE 7

1.1 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 7

1.2 8038/8039 PREMIUM DESKPHONE 7

1.3 8028/8029 PREMIUM DESKPHONE 8

1.4 CONNECTIVITIES 8

1.5 WELCOME SCREENS 9

1.6 NAVIGATION 10

1.7 STATUS ICONS / CALL ICONS 10

1.8 PERMANENT FEATURES KEYS 11

1.9 ALPHABETIC KEYBOARD 12

1.10 ADD-ON MODULE 13

1.11 CALL MANAGEMENT SCREEN 14

1.12 BLUETOOTH® WIRELESS HANDSET 15

2USING YOUR TELEPHONE 16

2.1 MAKING A CALL 16

2.2 RECEIVING A CALL 16

2.3 USING THE TELEPHONE IN “HANDS FREE“ MODE 17

2.4 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (RECEIVER LIFTED) -LOUDSPEAKER. 17

2.5 CALLING YOUR CALLER BY NAME (COMPANY DIRECTORY) 17

2.6 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 18

2.7 FILTERING CALLS USING THE VOICE MAILBOX 18

2.8 REDIALING 18

2.9 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 19

2.10 CANCELLING AN AUTOMATIC CALLBACK 19

2.11 RECEIVING INTERCOM CALLS 19

2.12 SENDING DTMF SIGNALS 19

2.13 MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU 19

3DURING A CONVERSATION 20

3.1 MAKING A SECOND CALL DURING A CONVERSATION 20

3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 20

3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 21

3.4 TRANSFERRING A CALL 21

3.5 TRANSFER A CALL TO A VOICE MAIL 21

3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 22

3.7 PLACING A CALL ON HOLD (HOLD) 22

3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 22

3.9 INTRUSION INTO AN INTERNAL CONVERSATION 22

3.10 STORE A NUMBER 23

3.11 ADJUST AUDIO VOLUME 23

4“MEET ME “ CONFERENCE 24

4.1 INITIATE A “MEET ME “ CONFERENCE 24

4.2 JOIN A “MEET ME “ CONFERENCE 25

5SHARING 26

5.1 RECEIVING SUPERVISED CALL RINGING 26

5.2 ANSWERING THE GENERAL BELL 26

5.3 MANAGER/ASSISTANT FILTERING 26

5.4 CALL PICK-UP 26

5.5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL: 26

5.6 HUNTING GROUPS 27

5.7 CALLING AN INTERNAL CALLER ON HIS/HER PAGER 27

5.8 ANSWERING A CALL ON YOUR PAGER 27

5.9 CALLING A CALLER ON HIS/HER LOUDSPEAKER 27

5.10 SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER 28

5.11 SEND A VOICE MESSAGE COPY 29

5.12 SENDING A RECORDED MESSAGE TO A NUMBER A DISTRIBUTION LIST 29

5.13 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 29

6KEEP IN TOUCH 30

6.1 SELECTING CALLS TO BE FORWARDED 30

6.2 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 30

6.3 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 30

6.4 WHEN YOU RETURN, CONSULT RECORDED MESSAGES 30

6.5 ACTIVATEDISABLE THE PERSONAL ASSISTANT 31

6.6 PERSONAL ASSISTANT: REACHING YOU WITH ONE NUMBER ONLY 31

6.7 FORWARDING CALLS TO YOUR PAGER 31

6.8 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“) 31

6.9 DIVERTING ALL GROUP CALLS 32

6.10 CANCELLING ALL FORWARDS 32

6.11 CANCELLING A SPECIFIC FORWARD 32

6.12 FORWARDING CALLS WHEN YOUR LINE IS BUSY (FORWARD IF BUSY) 32

6.13 DO NOT DISTURB 32

6.14 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 32

6.15 CONSULTING WRITTEN MESSAGES 33

6.16 MESSAGE NOTIFICATION 34

7MANAGING YOUR CHARGES 35

7.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 35

7.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 35

8PROGRAMMING YOUR TELEPHONE 36

8.1 INITIALIZING YOUR VOICE MAILBOX 36

8.2 CUSTOMIZING YOUR VOICE GREETING 36

8.3 MODIFYING YOUR PERSONAL CODE 36

8.4 ADJUSTING THE AUDIO FUNCTIONS 37

8.5 ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039 PREMIUM DESKPHONE) 38

8.6 SELECTING THE WELCOME PAGE 38

8.7 SELECTING LANGUAGE 38

8.8 PROGRAMMING DIRECT CALL KEYS (PERSO PAGE) 38

8.9 DELETING DIRECT CALL KEYS (PERSO PAGE) 38

8.10 PROGRAMMING DIRECT CALL KEYS (F1 AND F2 KEYS) 39

8.11 DELETING DIRECT CALL KEYS (F1 AND F2 KEYS) 39

8.12 PROGRAMMING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 39

8.13 DELETING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 39

8.14 PROGRAMMING AN APPOINTMENT REMINDER 40

8.15 IDENTIFY THE TERMINAL YOU ARE ON 40

8.16 LOCK / UNLOCK YOUR TELEPHONE 40

8.17 CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE 40

8.18 ACTIVATING/DEACTIVATING “FORCED HEADSET“ MODE 41

8.19 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HANDSET (MATCHING) 41

8.20 USE OF THE BLUETOOTH® HANDSET 41

8.21 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (MATCHING) 42

8.22 USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET 42

8.23 DELETING AN ACCESSORY (HEADSET, HANDSET, ETC.): BLUETOOTH® WIRELESS TECHNOLOGY 42

8.24 CONTACTING YOUR ADMINISTRATOR 43

9ACD: AGENT SET / SUPERVISOR STATION 44

9.1 AGENT SET 44

9.2 OPEN AN AGENT SESSION (LOGIN) –AGENT SET 44

9.3 ACD APPLICATION WELCOME SCREEN –AGENT SET 44

9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET 45

9.5 CHANGING THE OPERATING STATUS OF THE SET –AGENT SET 45

9.6 MODIFYING YOUR PERSONAL CODE –AGENT SET 45

9.7 INTEGRATING ANOTHER GROUP/LEAVING A GROUP –AGENT SET 45

9.8 CLOSE THE AGENT SESSION (LOGOUT) –AGENT SET 45

9.9 SUPERVISOR STATION 46

9.10 SUPERVISING GROUP MAILBOXES –SUPERVISOR STATION 46

10 GUARANTEE AND CLAUSES 47

10.1 SAFETY INSTRUCTIONS 47

10.2 REGULATORY STATEMENTS 48

1Getting to know your telephone

1.1 8068 Bluetooth® / 8068 Premium Deskphone

1.2 8038/8039 Premium Deskphone

A Bluetooth®

handset for

optimized

communication . A

wired handset is

also available and

can replace the

Bluetooth® handset

3.5 mm headset

jack

Alphabetic

keyboard

Loudspeaker

·Color screen

·10 dedicated functions keys

Permanent feature keys: quick access

to the phone’s main features

Navigation

LED

·Flashing blue: incoming call Arrival of a new call

Flashing orange: alarm

Handset

3.5 mm headset

jack

Alphabetic

keyboard

Loudspeaker

·Monochrome screen

10 dedicated functions keys

Permanent feature keys: quick access

to the phone’s main features

Navigation

LED

·Flashing blue: incoming call Arrival of a new call

·Flashing orange: alarm

An adjustable and stable foot

1.3 8028/8029 Premium Deskphone

1.4 Connectivities

Description of the connectors

8029 / 8039

8068 / 8038 / 8028

Add-

on module connector (SATA type).

1 RJ 11 connector for external ringer and

audio active envelop indicator

1 RJ 11 connector for external ringer

and audio active envelop indicator

Add-on module connector (SATA type).

1 RJ 9 connector for alphanumerical

keyboard

1 RJ 9 connector for alphanumerical

keyboard

1 RJ9 connector for a corded handset

One 10/100/1000 Gigabit Ethernet

connector (PC)

One 10/100/1000 Gigabit Ethernet

connector (LAN)

One DC power jack for an external power

adaptor

1 RJ9 connector for a corded handset

Handset

3.5 mm headset

jack

Alphabetic

keyboard

Loudspeaker

·Monochrome screen

·6 dedicated functions keys

functions keys

Navigation

LED

·Flashing blue: incoming call Arrival of a new call

·Flashing orange: alarm

4 programmable keys with Led and

paper label

Permanent feature keys: quick

access to the phone’s main features

An adjustable and stable foot

Cable path for line connection (8029/8039 Premium Deskphone)

Make sure you position the cable correctly in the compartment intended for that purpose:

1.5 Welcome screens

You can access all of your phone's features from these screens. The default display has three pages

that you can access by pressing the page tabs at the top of the screen. The selected page is

highlighted.

oMenu

oPerso

oInfo

·Menu page:

Contains all features and applications accessible by pressing the label of the desired feature or

application From this page, it is possible to adjust the ringer volume, program the time of an

appointment, lock the terminal, define the default page displayed, configure voice mail, and

access telephone functions such as calling back one of the last numbers or intercepting calls.

·Perso page:

Contains call line keys (allowing supervision of calls) and programmable call keys.

·Info page:

Contains information on the telephone and the status of its functions: name, telephone

number, number of messages, activation of transfer function, appointment reminder, etc.

·/ Transfer icon: Pressing the key next to this icon allows you to program or change the

transfer function

8068

8038/8039

8028/8029

1.6 Navigation

OK key:

Used to validate your choices and options while programming or configuring

Left-right navigator:

Used to mo

ve from one page to another and display information about current calls (call in

progress, calls on hold, incoming call).

Up-down navigator:

Used to scroll through the content of a page

Back/Exit key

Use this key to go back to the previous step

Use this key to go back to the homepage (long press)

1.7 Status icons / Call icons

Icons giving information about some specific configurations of the phone or about call status are

displayed in the top bar of the screen.

Headset connected

Telephone locked

Appointment programmed

Incoming call icon

Call in progress icon

Call holding icon

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