Wilson Electronics DB Pro 4G User manual

Cellular Signal Booster

460103

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

DB Pro™ 4G

2Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

IT IS VERY IMPORTANT

TO POWER YOUR SIGNAL

BOOSTER USING A SURGE

PROTECTED AC POWER

STRIP WITH AT LEAST A 1000

JOULE RATING.

FAILURE TO DO THIS WILL VOID YOUR WARRANTY

IN THE EVENT OF A POWER SURGE OR LIGHTNING

STRIKE.

! ! THE SIGNAL BOOSTER UNIT IS DESIGNED

FOR USE IN AN INDOOR, TEMPERATURE-

CONTROLLED ENVIRONMENT (LESS

THAN 150 DEGREES FAHRENHEIT). IT IS

NOT INTENDED FOR USE IN ATTICS OR SIMILAR

LOCATIONS SUBJECT TO TEMPERATURES IN

EXCESS OF 150°F.

Contents

Package Contents .....................................................3

Before Getting Started .................................................3

Find the Strongest Signal...............................................3

Installation Details.....................................................4

Quick Install ..........................................................5

Outside Antenna Installation ............................................5

Signal Booster Installation ..............................................6

Inside Antenna Installation..............................................6

Powering Up the Signal Booster .........................................6

Troubleshooting & Understanding Lights..................................7

Additional FAQ........................................................8

Optional Equipment ...................................................9

Safety Guidelines & Recommendations ..................................10

Signal Booster Specifications .......................................... 11

Guarantee and Warranty........................................Back Cover

Installation Instructions for the Following Wilson Electronics Signal Booster:

DB Pro™ 4G Adjustable Gain 700 (Band 17,13) / 800 / 1900 (Band) / AWS (1700 / 2100) MHz

Smart Tech ™ Signal Booster

Model # 460003 FCC ID: PWO460003

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Before Getting Started

Before you install your DB Pro 4G and

start enjoying improved cellular reception

in your facility, please do the following:

1. Read through all the installation

steps. This will help you know what to

expect from start to nish.

2. Watch the YouTube video

demonstrating the DB Pro 4G

installation at wilsonelectronics.com/

DBPro4Gvideo.

3. Familiarize yourself with all materials

in your product package. This will

allow you to know which pieces are

referenced in the instructions.

4. Identify the location of your best

available cellular signal. See

instructions that follow.

5. Determine the best installation

locations for your Outside Antenna,

Signal Boost, and Inside Antenna.

Test the function of your DB Pro 4G

system before nalizing installation.

DB Pro™ 4G

Package Contents

AC Power Supply

6V / 2.5A

(Not included with some models)

(859912)

Panel Antenna Kit

Inside Panel Antenna

30’ RG6 coax cable

(311155-0630)

Outside Antenna Kit

75 Ohm Wide Band Antenna

30’ RG6 coax cable

(314475-0630)

Tools Required for Installation:

(depending on your particular installation, you will need the following tools)

1. Pole mount - 10 mm open-end wrench or adjustable wrench

2. Wall mount or Rafter mount - Drill and 3/16 inch bit, Phillips-head screwdriver

Find the Strongest Cellular Signal

Before you install your DB Pro 4G signal

booster, you must determine the location of

the best available cellular signal. This will

affect the location of your Outside Antenna

and will help you get the best performance

from your DB Pro 4G. You can nd the

strongest signal outside your building,

typically at the highest point available, using

any of the following methods:

1. Best method:

Connect the Outside Antenna to the

DB Pro 4G signal booster, and the DB

Pro 4G to the Inside Antenna. Have

one person outside (on the roof for best

results) rotate the Outside Antenna with

a second person inside the building

near the Inside Antenna watching the

signal strength on a phone. This allows

you to read the signal strength from

nearby cell towers.

a. The person inside should have

the phone in test mode so the

numerical signal strength can be

read. This is more accurate than

Appearance of device and accessories may vary.

Wall Mount BracketPole Mount Bracket

4Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

the bar indicator. Go to www.

wilsonelectronics.com/test-mode-

instructions for help in nding the

test mode for your phone.

b. The person on the roof should turn

the Outside Antenna 45 degrees

at a time. Allow 30 seconds for the

phone to register with each turn.

c. The person inside should note the

readings on the phone with each

turn. Signal readings usually appear

as a negative number. The closer the

number gets to zero, the stronger the

signal (for example, -86 dB would be

a moderately good reading while -55

dB would be an excellent reading,

and -110 dB would be a weak, or

unusable signal).

d. Once you have determined which

direction provides the strongest

outside signal, you can install the

Outside Antenna in that general

direction.

2. Good methods:

a. Place calls from several locations

outside your building. As you move

to different locations, note where

you get the best reception.

b. If you have a smart phone, you

can download apps that help you

identify locations of cell phone

towers or the strongest signal. Go

to the App Store and search for

“cell signal” to nd available apps

for your device.

3. Acceptable method: Check the bar

indicator on your cell phone display

and note where the signal appears

the strongest. (Note: cell phone bars

are only an approximation of signal

strength and vary from phone to

phone.) Phones can take up to 30

seconds to reset to a new reading. Be

patient and repeat your signal check

several times.

For additional instructions on nding

the strongest cellular signal, watch the

installation video at: wilsonelectronics.com/

DBPro4Gvideo.

Installation Details

As you plan your installation, keep the

following guidelines in mind to maximize

your signal strength:

1. Maintain a vertical distance of at least

20 feet or a horizontal distance of at

least 50 feet between the Outside

Antenna to the Inside Antenna.

2. If possible, place the Inside Antenna

directly beneath the placement of

the Outside Antenna location. This

creates a maximized signal zone

within the room where the Inside

Antenna is located.

WAIT 30

SECONDS

Place the inside antenna

directly beneath the

placement of the Outside

Antenna location

At least 20 feet of vertical or

50 horizontal separation

Outside Directional

Antenna

Inside Panel Antenna

Cell Tower

Outside Directional

Antenna

Outside Directional

Antenna

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

3. Be sure the Inside Antenna is NOT

facing toward the Outside Antenna.

This creates potential oscillation

or feedback and reduces the

effectiveness of the DB Pro 4G.

4. If you do not know how to mount

hardware or run coax cable through

walls, ceilings and oors, get help

from a Wilson Certied Installer

at www.wilsonelectronics.com/wci

or from a qualied contractor or

electrician.

We recommend you install the Lightning

Surge Protector (859992). Attach the cable

from the Outside Directional Antenna to

the surge protector and ground the surge

protector. The LSP is sold separately.

Quick Install

For more detailed instructions on

installation, read the description later

in this guide or watch the video at

wilsonelectronics.com/DBPro4Gvideo.

NOTE: Create a “soft” install rst by testing

components in your proposed locations

before securing them with hardware.

1. Select a location on the roof of

the building to install the Outside

Antenna. Make sure the antenna is

clear of obstructions that could block

the signal from the nearest cellular

tower.

2. Select a location to install the Signal

Booster that is well ventilated and

away from excessive heat, moisture,

and direct sunlight.

3. Select a location for the Inside

Antenna that is in the center of the

area where the signal needs to

be amplied and a minimum of 20

vertical feet or 50 horizontal feet from

the Outside Antenna.

Inside area needing increased signalInside area needing increased signal

4. Run the coax cable from the Outside

Antenna to the Signal Booster and

attach it to the connector labeled

“Outside Antenna.” Connect another

coax cable to the connector labeled

“Inside Antenna” and run it to the

Inside Antenna. NOTE: Be careful

not to bend the center pins on

the connectors when securing

connections.

5. Once you have ensured all

connections are tight, connect the

Signal Booster to a surge protected

power strip with at least a 1000 Joule

rating to protect your equipment from

power surges and lightning strikes.

(See page 4 for information on

lightning protection)

6. If your DB Pro 4G is working

correctly, the lights will be green. If

the lights are orange or red, see the

“Troubleshooting” section later in this

guide.

Outside Antenna Installation

1. Select a location on the roof or an

outside wall where the Outside

Antenna can be mounted without

obstruction (at least three feet of

clearance in all directions) and with at

least 20 feet of vertical or 50 feet of

horizontal separation from the Internal

Antenna.

2. After connecting the coax cable to the

antenna, run it underneath the down

side of your roof’s ashing if mounted

on the roof. Tip: Often you can follow

the route used by satellite TV cables.

If you attach the Outside Antenna to a

wall, run the cable along the outside

of the wall to the area where you want

the cable to appear on the inside of

the building, then drill a hole through

the wall where the cable will enter

the building. Caution: Before drilling

holes for the cable, be sure there are

no electrical outlets, wiring, or sewer

or water pipes you could puncture or

sever.

3. Seal any holes with silicone, cable

bushings or other waterproof sealant.

Inside Panel

Antenna

DB Pro 4G

Outside Directional

Antenna

6Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

3. Inside Antennas can be mounted

above ceiling drywall, on a ceiling

inside a room, or on a wall inside a

room. Ensure the Inside Antenna

is facing AWAY from the Outside

Antenna to avoid oscillation

(feedback).

Face inside

antenna

away from

the outside

antenna.

Inside

Antenna

4. Use the mounting hardware included

in the package to secure the Inside

Antenna to the selected location.

Powering Up The Signal

Booster

1. Ensure the cables to both the Outside

Antenna and Inside Antenna are

securely connected before powering

up the Signal Booster.

2. Plug the power supply into the Signal

Booster input marked “POWER” and

then into a surge protector power strip

with a minimum 1000 Joule rating.

3. The lights on the Signal Booster

should remain green . If the

lights are red or orange, see the

“Troubleshooting” section on page 6.

4. If you know that only one frequency

band is available in your coverage

area, reduce the gain control on the

frequency band that is NOT in use

to the lowest setting. This will reduce

power consumption of the Signal

Booster.

For illustrations of these installation steps,

view the install video at wilsonelectronics.

com/DBPro4Gvideo.

Signal Booster Installation

1. Select a location for the Signal

Booster that is away from excessive

heat, direct sunlight, moisture and

well ventilated. The enclosure must

NOT be air tight. Also, be sure the

location is near a power source.

2. Connect the coax cables to the

Signal Booster from the Outside

Antenna and Inside Antenna at the

designated ports.

3. Do NOT connect the Signal Booster

to the power source until all cables

are connected.

Inside Antenna Installation

1. Select a location in the center of

the area where you want cellular

signals improved to mount the Inside

Antenna. If you have multiple rooms

with poor signal, you may need

multiple Inside Antennas. These

can attach to the Signal Boost by

using a splitter (sold separately).

Contact Wilson Electronics for more

information.

2. Ensure a minimum of 20 feet vertical

or 50 horizontal feet separation from

the Outside Antenna.

Place the inside antenna

directly beneath the

placement of the Outside

Antenna location

At least 20 feet of vertical or

50 horizontal separation

Outside Directional

Antenna

Inside Panel Antenna

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Troubleshooting

The Signal Boost includes four indicator

lights, one for each band (see FAQ for

explanation of MHz bands). Both indicator

lights will be green, orange or red.

Green indicates the unit is powered

and working properly. You always

want the lights to be green.

Red indicates the DB Pro 4G has

shut down to prevent oscillation

(feedback).

Orange indicates the DB Pro 4G is

overloaded because it is too close to

a cell tower.

Note: All red light issues must be resolved

before orange light issues.

Fixing Red Light Issues

If one or both lights on the Signal Boost are

red:

1. Make sure all connections are tight.

2. Reduce the gain of the Signal Booster

by rotating the gain control knob

corresponding with the red light. This

is done by turning the knob counter-

clockwise in small increments, waiting

5 seconds between each adjustment

for the Signal Booster to reset.

Continue this adjustment until the

light turns green.

IMPORTANT NOTE: Reducing the gain

decreases the inside coverage area. If the

amount of coverage area is sufcient when

the green light comes on, your installation

is complete.

3. If the coverage area is not large

enough with a reduced gain, you

need to increase the distance

between the Outside Antenna and

the Inside Antenna by moving them

horizontally and/or vertically farther

apart. If the light is green after

separating the antennas, increase

the gain until the red light comes on.

Then slightly decrease the gain until

the green light appears. This ensures

maximum coverage.

4. If your coverage area is still too small

after separating the antennas contact

the Wilson Electronics Technical

Support Team for assistance: 866-

294-1660.

Fixing Orange Light Issues

If one or both lights on the Signal Booster

are orange:

1. Turn down the gain control (described

in the red light instructions above)

until you get a green light.

2. If the gain is not adequate for good

coverage, move the Outside Antenna

away from the strongest cellular

signal in small increments until the

light turns green. If the Signal Booster

will not respond, turn the gain down

in 5 dB increments and move the

Outside Antenna. Continue to adjust

the gain and antenna positions until

the light turns green.

Inside area needing increased signalInside area needing increased signal

Move the outside antenna

away from the strongest

cellular signal in small

increments

3. If the light remains orange, contact

the Wilson Electronics Technical

Support Team for assistance: 866-

294-1660.

Fixing Blinking Red & Orange Light Issues

If one or more of the lights on Signal

Booster are blinking red and orange,

it indicates that the Signal Booster is

experiencing extreme receiver overload

and has shutoff.

Wait 5 seconds

between each

adjustment

8Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

a) Turn away Outside Antenna from the

cell tower until lights no longer ash.

Contact Wilson Electronics Technical

Support Team for assistance.

Fixing Blinking Red Light Issues

If one or more of the lights on Signal

Booster are blinking red, this means that

the Signal Booster has shutoff.

a) Increase the distance between

the cellular device and the Inside

Antenna.

Increase the distance

Lights Off

If one or more of the lights on Signal

Booster are off verify power to your surge

protected power strip. If power and lights

are still off this means that the gain has

been turned all the way down and the

band is in Power Save Mode. Increase

the gain until the light turns on. If there are

bands that are not being used in the local

coverage area, we recommend turning

these frequencies off. This will reduce

enegy consumption.

NOTE: The Signal Booster can be reset by

disconnecting and reconnecting the power

supply.

For additional descriptions on

troubleshooting, see the install video at

wilsonelectronics.com/DBPro4Gvideo .

Additional FAQ:

What hours can I contact tech support?

Technical Support can be reached

from 7:00am to 6:00pm MST, by calling

(866-294-1660), or by email, at tech@

wilsonelectronics.com.

How does weather affect the

performance of my Outside Antenna?

Water vapor (e.g. rain, fog, snow or

other precipitation) creates an effective

lter to cellular signal. In times of

heavy precipitation, you may see less

performance.

What’s the difference between the 800

MHz and the 1900 MHz bands? How do

I know which MHz band my cell phone

uses?

The DB Pro 4G works with all major

North American cellular providers.

Traditionally, 800/1900MHz are associated

with voice and 3G data; while 700MHz

and 1700/2100MHz are associated

with 4G data. For more detail, refer to

wirelessadvisor.com.

Kit 301121-40010

• 50 Ohm Dome Antenna

• 10’ LMR400

Kit 311135-40060

• 50 Ohm Wall Panel Antenna

• 60’ LMR400

Inside Antenna Kits

Kit 309900-50N

• 2 - Wall Panel antennas

• 1 - 50 ohm 3-Way Splitter

Kit 309905-50N

• 3 - Wall Panel Antennas

• 3 - 2-Way 50 Ohm Splitters

Kit 309902-75F

• 2 - Wall Panel Antennas

• 1 - 3-Way 75Ohm Splitter

Kit 309903-75F

• 3 - Wall Panel Antennas

• 3 - 2-Way 75Ohm Splitters

Kit 309904-75F

• 1 - Wall Panel Antenna

• 1 - 2-Way 75 Ohm Splitter

Inside Antenna Expansion Kit

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Kit 301151-0610

• 75 Ohm Dome Antenna

• 10’ RG6 Cable

Kit 311135-5820

• 50 Ohm Wall mount Panel Antenna

• 20’ RG58 Cable

Kit 311155-40060

• 50 Ohm Wall Mount Panel Antenna

• 60’ LMR400 Cable

Kit 301151-1110

• 75 Ohm Dome Antenna

• 10’ RG11 cable

Kit 311155-1150

• 75 Ohm Wall mount Panel Antenna

• 50’ RG11 Cable

Kit 301213

• Desktop Antenna w/ 5’ RG174

50 Ohm Outside Antenna Kits

Kit 314453-5825

• 50 Ohm Pole Mount Panel Antenna

• 25’ RG58 Cable

Kit 314411-5825

• 50 Ohm Wide Band Directional

• 25’ RG58 Cable

Kit 301111-5850

• Yagi Directional Antenna

• 50’ RG58 Cable

Kit 311124-5840

• 1900 MHz Yagi Directional

• 40’ RG58 Cable

Kit 311203-5820

• Omni-Directional antenna

• 20’ RG58 Cable

Kit 311129-5830

• 800 MHz Yagi Antenna

• 30’ RG58 Cable

Kit 311203-40020

• Omni-Directional antenna

• 20’ LMR400 Cable

Kit 301111-400170

• Yagi Directional w/ N-Female

• 170’ LMR400

Kit 311124-400100

• 1900 MHz Yagi Directional

• 100’ LMR400 Cable

Kit 311129-400100

• 800 MHz Yagi Antenna

• 100’ LMR400 Cable

Kit 314411-40075

• 50 Ohm Wide Band Directional Antenna

• 75’ LMR400 Cable

Kit 314453-40075

• 50 Ohm Pole Mount Panel Antenna

• 75’ LMR400 Cable

75 Ohm Outside Antenna Kits

Kit 301111-0675

• Yagi Directional Antenna

• 75’ RG6 Cable

• N-Male to F-Female adapter

Kit 311124-0660

• 1900 MHz Yagi Directional

• 60’ RG6 Cable

• N-Male to F-Female adapter

Kit 311129-0650

• 800 MHz Yagi Directional

• 50’ RG6 Cable

• N-Male to F-Female adapter

Kit 314473-0640

• 75 Ohm Pole Mount Panel Antenna

• 40’ RG6 Cable

Kit 311141-0620

• 75 Ohm Grey Brick Antenna

• 20’ RG6 Cable

Kit 301111-11140

• Yagi Directional Antenna

• 140’ RG11 Cable

• N-Male to F-Female adapter

Kit 311201-1120

• Omni Directional w/ F-Female

• 20’ RG11 Cable

Kit 311124-11110

• 1900 MHz Yagi Directional

• 110’ RG11 Cable

• N-Male to F-Female adapter

Kit 311129-1180

• 800 MHz Yagi Directional

• 80’ RG11 Cable

• N-Male to F-Female adapter

Kit 314473-1175

• 75 Ohm Pole Mount Panel Antenna

• 75’ RG11 Cable

Kit 314475-0630

• 75 Ohm Wide Band Directional

• 30’ RG6 Cable

Kit 314475-1175

• 75 Ohm Wide Band Directional

• 75’ RG11 Cable

Kit 311141-1120

• 75 Ohm Grey Brick Antenna

• 20’ RG11 Cable

10 Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Safety Guidelines

WARNING: To uphold compliance with network protection standards, all active cellular devices must maintain

at least 6 feet of separation distance from Panel and Dome antennas.

WARNING: Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the

cell phone.

WARNING: Use only the power supply provided in this package. Use of a non-Wilson Electronics product

may damage your equipment.

WARNING: The Signal Booster unit is designed for use in an indoor, temperature-controlled environment

(less than 150 degrees Fahrenheit). It is not intended for use in attics or similar locations subject

to temperatures in excess of that range.

WARNING: Take care to ensure that neither you nor the pole comes near any power lines during installation.

RF SAFETY WARNING: Any antenna used with this device must be located at least 8 inches from all persons.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their

network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specified by

the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any

person.

You MUST cease operating this device immediately if requested by the FCC or a

licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate

for calls served by using this device.

This is a CONSUMER device.

This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the

authority to operate this equipment.

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