Wilson Electronics Tri-Band 4G-C User manual

Contents:

Antenna Options & Accessories . . . . . . . . . . . . . . . . . . . 1

Quick Install Overview........................... 2

Installation Diagram............................. 3

Before Getting Started........................... 4

Outside Antenna Installation . . . . . . . . . . . . . . . . . . . . . . 5

Finding the Strongest Signal ...................... 6

Installing the Inside Antenna . . . . . . . . . . . . . . . . . . . . . . 8

Installing a Wilson Electronics Signal Booster. . . . . . . . . 9

Powering up a Wilson Electronics Signal Booster...... 9

Understanding the Signal Booster Lights . . . . . . . . . . . 10

Warnings and Recommendations ................. 12

Guarantee & Warranty.......................... 14

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover

Note: This manual contains important safety and operating information. Please read and

follow the instructions in this manual. Failure to do so could be hazardous and result in

damage to your Signal Booster.

Tri-Band 4G-C

800 /(1700-2100)/ 1900 MHz

In-Building Wireless

Smart Technology ™

Signal Booster

Appearance of device and accessories may vary.

1Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

How it Works

Wilson Electronics Signal Boosters are bi-directional devices that deliver

service levels consistent with what would be expected in areas of high cell

network coverage. They amplify a weak or shadowed signal in mobile,

marine, M2M and in-building applications. When using a Wilson Electronics

Signal Booster in conjunction with Wilson Electronics antennas, the

Outside Antenna will collect the cell tower signal and send it through

the cable to the Signal Booster. The signal is then amplified and re-

transmitted through the Inside Antenna into the room. Cell phones and

cellular data cards in that area then communicate with the improved

signal. When a cell phone or cellular device transmits, the signal is

received by the Inside Antenna, amplified by the Signal Booster and

transmitted back to the cell tower through the Outside Antenna.

Inside this Package

Signal

Booster

AC/DC

Power

Supply

To purchase, call Wilson Electronics Sales Department at: 800-204-4104

Outdoor Antenna Options Indoor Antenna Options & Accessories

1. Wide Band Directional Antenna

700-2700 MHz (304411)

2. Pole Mount Panel Antenna

700-2700 MHz (304453)

3. 2 (qty.) 20’ RG-58 coaxial cables (951104)

Wide-Band Panel Antenna 700-2700 MHz

(multiple mounting options)

B. 50 Ohm Lightning Surge Protector with N-Connector (859902)

Splitter options on page 8

2 3

Note: Kits may contain different accessories

Appearance of device and accessories may vary.

Installation Instructions for the Following Wilson

Electronics Signal Booster:

Tri-Band 4G-C

Operates on 800 /(1700-2100)/ 1900 MHz

In-Building Wireless Smart Technology ™Signal Booster

Model # 272770 FCC ID: PW0272770 IC: 4726A-272770

The term “IC” before the radio certification number only signifies that Industry Canada

technical specifications were met.

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Quick Install Overview

See Installation Diagram on page 3. Contact Wilson Electronics Technical

Support Team with any questions at 866-294-1660.

Select a location to install the Signal Booster that is away from excessive1.

heat, direct sunlight, moisture and has proper ventilation. Do not place the

Signal Booster in an air-tight enclosure.

Select a location on the roof of the building to install the Outside Antenna.2.

Use a cell phone in test mode to find the strongest signal from the cell

tower (see page 6). Visit www.WilsonElectronics.com to find test mode

function for your particular cell phone.

Run the Outside Antenna cable to the Signal Booster and attach it to3.

the connector labeled “Outside Antenna” on the Signal Booster. Run the

Inside Antenna cable to the Signal Booster and attach it to the connector

labeled “Inside Antenna” on the Signal Booster.

For more information on

running cable

(see page 7). Lightning Surge Protection is recommended

for all in-building installations (see page 6).

Select a location for the Inside Antenna, preferably in the center of4.

where the signal needs to be amplified. A minimum separation distance

of 20 vertical (within the null zone) or 50 horizontal feet is necessary

for proper operation. If the inside coverage is not sufficient you may

need to increase the separation distance even further (see installation

diagram on pages 3 & 4).

Before powering up the Signal Booster, verify that both the Outside5.

Antenna and the Inside Antenna are connected and check that all

connections are tight. Note: Be careful when plugging the connectors

in so as not to bend the center pins on the connectors (

see page 9).

The Signal Booster has been packaged with the gain control knobs6.

adjusted to the highest gain position. If any of the lights are not green,

please refer to pages 10-12.

Warning: Connecting the Signal Booster directly to a cell phone with

use of an adapter will damage the cell phone and/or the

Signal Booster.

IMPORTANT NOTICE

It is very important to power your Signal Booster using a•

surge protected AC Power Strip with at least a 1000 Joule

rating.

Failure to do this will void your warranty in the• event of a

power surge or lightning strike.

3Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Typical Installation

Outside

Antenna

Inside Antenna

Installation Diagram

(Optional

second

antenna for

additional

coverage).

Power

Supply

Inside Antenna

Preferred Method: Place the Inside

Antenna in the ceiling facing down for

the best coverage.

Note: A Lightning Surge Protector is

recommended for all building installations

(sold separately). Make sure the protector

is installed in line between the Outside

Antenna and the Signal Booster.

Null Zone: The area under the

Outside Antenna, where the

Outside Antenna radiates the

least.

Note: The Inside Antenna may be

mounted on the wall directly under the

Outside Antenna, in the null zone, if

20 feet of vertical separation can be

maintained.

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Signal

Booster

Lightning

Surge Protector

(recommended)

Splitter

(if using multiple

Inside Antennas)

(Optional

third antenna

for additional

coverage).

Inside Antenna

Surge Protector

Powerstrip

Before Getting Started

This guide will help you properly install your Wilson Electronics Signal

Booster. It is important to read through all of the installation steps

for your particular application prior to installing any equipment.

Read through the instructions, visualize where all the equipment will

need to be installed and do a soft installation before mounting any

equipment.

Contact Wilson Electronics Technical Support with any questions

at: 866-294-1660.

5Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Cell Tower

Reasons for Weak Cellular Signals

Anyone who uses a cell phone or cellular data card knows the frustration

of not being able to connect to or maintain a strong cellular signal. When

this occurs, it is generally due to one of two reasons:

Location of the Nearest Cell Tower – Cell towers are situated to1.

provide broad coverage; however, there are many areas in which

signal strength may be reduced by topographic features or by local

government restrictions on the height or placement of the towers

themselves. Rural areas generally have fewer cell towers than urban

regions.

Natural and Man-Made Obstructions – Signal strength can also2.

be negatively affected by trees, hills, buildings, weather, and other

obstructions. You may be relatively close to a cell tower but still unable

to make a call. This often occurs in homes, offices and other buildings

in which stucco, concrete or metal walls may block the signal.

The Signal Booster works with two antennas. The Inside Antenna

communicates with your cell phone and the Outside Antenna

communicates with the cell tower. The Outside Antenna receives the cell

tower signal and sends it through the cable to the Signal Booster, where it

is amplified and re-transmitted much stronger through the Inside Antenna

into the room. When the Inside Antenna picks up a signal from your

cellular device, the Signal Booster amplifies that signal and transmits it

through the cable to the Outside Antenna and back to the cell tower.

Note: The Signal Booster will only operate if there is an adequate signal

to amplify.

The antenna should be mounted as shown in the illustration above.

The mounting bracket, included with antenna, is adjustable and will

accommodate pipe diameters from 1.25” to 2” (pipe sold separately part#

901117). Mount the antenna so that there is at least 3 feet of clearance in

all directions around it. Position the antenna so that it has an unobstructed

line of sight to the cell tower’s strongest signal. Make sure the antenna

is not pointing across your own roof or at the Inside Antenna as this will

cause the oscillation protection circuitry to shut down the Signal Booster

(see Figures 1 & 2 on page 10).

Outside Antenna Installation (part #304411 shown)

Drip hole on bottom

Antenna

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Warning:

Lightning protection is recommended for all installations

(sold separately part #859902). Take extreme care to

ensure that neither you nor the antenna comes near any

electric power lines.

Selecting a Direction for the Outside Antenna

Select a location on the roof of the building to install the Outside Antenna. Use

a cell phone in test mode to find the strongest signal from the cell tower (see

below for more information). To get the strongest signal possible, it is very

important to set up your Outside Antenna properly. The Inside and the Outside

Antenna must be mounted in such a way that they are able to pick up the best

possible cell signal on the outside of the building and provide the best possible

signal on the inside of the building. Mount the Outside Antenna as high as

possible facing the cell tower in an area with the best possible signal coverage.

Note:

Never point the front of a Directional Antenna toward the Inside

Antenna. See Figures 1 & 2 on page 10.

Installing Lightning Protection

(sold separately)

Install the Lightning Surge

Protector (LSP) close to the Signal

Booster. Attach the cable from

the Outside Antenna to the surge

protector, using a short length of low

loss cable; attach one end to the

LSP and the other to the Outside

Antenna connector on the Signal

Booster. Ensure the LSP is properly

grounded (ground wire not included).

Visit www.WilsonElectronics.com

or contact Wilson Electronics Sales

Team at 800-204-4104.

Finding the Strongest Signal

When installing your Signal Booster’s Outside Antenna, aiming it towards

the best signal source from you service provider is important. The best way

of getting the strongest signal is to have one person on the roof to rotate

the Outside Antenna, which is connected to the Signal Booster. Turning the

Outside Antenna about 45 degrees at a time, while the second person is

watching the signal strength on the phone inside the building. This allows

you to read the signal strength from the cell tower. It is preferable to have

Lightning

Surge Protector

(sold separately)

Signal Booster

Surge Protector

Power Strip recommended for all AC power supplies

Ground Wire

(not included)

To Outside

Antenna

To Inside

Antenna

To Signal Booster

7Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Signal readings usually appear as a negative number (for example, -86).

The closer you get to zero the stronger the signal (see graph above).

Mounting Tips for Running Outside

Antenna Cable

If you are mounting the Outside Antenna on the roof of your building, we

have found that it is easiest to run your cable underneath the down side

of your roof’s flashing. If you have satellite TV service installed you may

be able to follow the same route as the satellite TV cables that are already

running from outside of your building to the inside.

After routing the cable, we recommend sealing any areas where the cable

passes into the building with cable bushings, silicone or other waterproof

sealant to keep your installation from leaking. If you are mounting the

Outside Antenna to the outside wall of your home or building, the simplest

way is to run the cable on the outside of the wall and attach it to the

exterior of your home or office. Then drill a hole through the wall where you

want the cable to appear on the inside of the building. Before drilling, make

sure that there are no electrical outlets, sewer or water pipes, or electrical

wiring in the wall that you are about to drill through as this could potentially

harm you or damage the building.

the phone in the test mode so the actual signal strength can be read,

as bars are not the most accurate. Go to www.WilsonElectronics.com

for help in finding the test mode for your phone. Always make sure the

person inside the building gives the signal time to arrive and register

on the phone (between 10-30 seconds for phone to reset to the signal

reading).

-50dB -60dB -70dB -80dB -90dB -100dB -110dB

EXCELLENT GOOD POOR NO

SIGNAL

Signal Strength Graph

Cell Tower

Cell Signal

Outside

Wide Band

Antenna

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Splitter Options:

3-way

(859980)

4-way

(859981)

2-way

(859957)

(sold separately)

Installing the Inside Antenna

(Instructions are for optional Panel Antenna)

Select a location for the Inside Antenna, preferably in the center of where

the signal needs to be amplified. A minimum separation distance of 20

vertical feet is necessary for operation. If the inside coverage is not

sufficient you may need as much as 75 feet of horizontal separation.

See installation diagram on pages 3 & 4.

Ceiling

Rafters

Ceiling

Drywall

Inside

Antenna

After drilling the required hole, run the cable through and seal it with cable

bushings, silicone or other waterproof sealant to enclose the hole that you

have created. In some instances, it may be possible to run the cable up

into the fascia of the attic overhang. In this circumstance, the cable will be

accessible in the attic for further routing.

In some cases, multiple Inside Antennas may be required, for instance if

you have multiple rooms with poor signal. A signal may be split by using

a splitter (sold separately). If using more than one Inside Antenna, a

separation up to 75 horizontal feet may be necessary between Inside

Antennas. See configuration on pages 3 & 4.

Warning: An Inside Antenna must have a separation distance from all

persons that is at least 15 inches for the Panel Antenna.

Optional Wide Band

Inside Antenna

(sold separately–

multiple mounting

options)

9Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Powering up a Wilson Electronics

Signal Booster

1. Never point the front of a Directional Outside Antenna toward the Inside

Antenna. See Figures 1 & 2 on page 10.

2. Ensure that both the Outside Antenna cable and the Inside Antenna cable

are connected to the Signal Booster and the connections are tight

before powering up the Signal Booster.

3. Plug the power supply into the Signal Booster input marked “6V DC”

(carefully, to avoid damaging the center pin). Note:

It is very important to

power your Signal Booster using a surge protected AC Power Strip with at

least a 1000 Joule rating. Failure to do this will void your warranty in the

event of a power surge or lightning strike.

4. If the Signal Booster does not have a green light(s), refer to pages

10-12.

5. Using multiple Signal Boosters in one installation could cause interference

to the cell tower (except for the In-Line Signal Booster).

Contact Wilson Electronics Technical Support Team with any questions at

866-294-1660 or email [email protected]. Technical Support

hours are 7 am to 6 pm MST.

Installing a Wilson Electronics Signal Booster

Select a location to install the Signal Booster that is away from excessive

heat, direct sunlight, moisture and that has proper ventilation. Do not

place the Signal Booster in an air-tight enclosure. Recommended

installation locations for in-building Signal Boosters are near a power

outlet and in a closet or on a shelf.

Note: It is important to have adequate air ventilation. Maintain at least 6

inches of clearance from surrounding objects. Be careful when

plugging the connector in so as not to damage the center pins on

the connectors.

Run the Outside Antenna cable to the Signal Booster and attach it to

the connector labeled “Outside Antenna” on the Signal Booster. Run the

Inside Antenna cable to the Signal Booster and attach it to the connector

labeled “Inside Antenna” on the Signal Booster.

Note:

For distances of 20 feet or more, use Wilson low loss cable.

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