Wilson Electronics Tri-Band 4G-A User manual

Contents:

Antenna Options & Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Quick Install Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Installation Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Before Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Finding the Strongest Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Outside Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Inside Antenna Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Wilson Electronics Signal Booster Installation. . . . . . . . . . . . . . . . . . .9

Powering up a Wilson Electronics Signal Booster. . . . . . . . . . . . . . . .9

Understanding the Signal Booster Lights . . . . . . . . . . . . . . . . . . . . .10

Warnings and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Guarantee & Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover

Note: This manual contains important safety and operating information. Please read and follow the instructions in

this manual. Failure to do so could be hazardous and result in damage to your Signal Booster.

Tri-Band 4G-V

Adjustable Gain 700 (Band 13) / 800 / 1900 MHz

In-Building Wireless Smart Technology ™Signal Booster

(Band 13 is 700 MHz Verizon™LTE)

Appearance of device and accessories may vary.

Tri-Band 4G-A

Adjustable Gain 700 (Band 12/17) / 800 / 1900 MHz

In-Building Wireless Smart Technology ™Signal Booster

(Band 12/17 is 700 MHz AT&T®LTE)

1Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

How it Works

Wilson Electronics Signal Boosters are bi-directional devices that deliver

service levels consistent with what would be expected in areas of high cell

network coverage. They amplify a weak or shadowed signal in mobile,

marine, M2M and in-building applications. When using a Wilson Electronics

Signal Booster in conjunction with Wilson Electronics antennas, the

Outside Antenna will collect the cell tower signal and send it through the

cable to the Signal Booster. The signal is then amplified and re-transmitted

through the Inside Antenna into the room. Cell phones and cellular data

cards in that area then communicate with the improved signal. When a

cell phone or cellular device transmits, the signal is received by the Inside

Antenna, amplified by the Signal Booster and transmitted back to the cell

tower through the Outside Antenna.

Inside this Package

Signal

Booster

AC/DC

Power Supply

5V / 4A

(859998)

To purchase, call Wilson Electronics Sales Department at: 800-204-4104

Outdoor Antenna Options Indoor Antenna Options & Accessories

1. Wide Band Directional Antenna

700-2700 MHz (304411)

2. Pole Mount Panel Antenna

700-2700 MHz (304453)

Wide-Band Panel Antenna 700-2700 MHz

(multiple mounting options)

B. 50 Ohm Lightning Surge Protector with N-Connector (859902)

Splitter options on page 8

Note: Kits may contain different accessories

Appearance of device and accessories may vary.

Installation Instructions for the Following Wilson

Electronics Signal Booster:

Tri-Band 4G-V Adjustable Gain 700 (Band 13) / 800 / 1900 MHz

In-Building Wireless Smart Technology ™Signal Booster

(Band 13 is 700 MHz Verizon™LTE)

Model # 275165 FCC ID: PW0275165

Tri-Band 4G-A Adjustable Gain 700 (Band 12/17) / 800 / 1900 MHz

In-Building Wireless Smart Technology ™Signal Booster

(Band 12/17 is 700 MHz AT&T®LTE)

Model # 275370 FCC ID: PW0275370

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Quick Install Overview

See Installation Diagram on page 3. Contact Wilson Electronics Technical

Support Team with any questions at 866-294-1660.

1. Select a location to install the Signal Booster that is away from

excessive heat, direct sunlight, moisture and has proper ventilation. Do

not place the Signal Booster in an air-tight enclosure.

2. Select a location on the roof of the building to install the Outside

Antenna. Use a cell phone in test mode to find the strongest signal

from the cell tower (refer to page 6). Visit www.WilsonElectronics.com

to find test mode function for your particular cell phone.

3. Run the Outside Antenna cable to the Signal Booster and attach it to

the connector labeled “Outside Antenna” on the Signal Booster. Run the

Inside Antenna cable to the Signal Booster and attach it to the connector

labeled “Inside Antenna” on the Signal Booster. For more information

on running cable (refer to page 7). Lightning Surge Protection is

recommended for all in-building installations (refer to page 7).

4. Select a location for the Inside Antenna, preferably in the center

of where the signal needs to be amplified. A minimum separation

distance of 20 vertical (within the null zone) or 50 horizontal feet is

necessary for proper operation. If the inside coverage is not sufficient

you may need to increase the separation distance even further (refer to

installation diagram on pages 3 & 4).

5. Before powering up the Signal Booster, verify that both the Outside

Antenna and the Inside Antenna are connected and check that all

connections are tight. Note: Be careful when plugging the connectors

in so as not to bend the center pins on the connectors (refer to page 9).

6. The Signal Booster has been packaged with the gain control knobs

adjusted to the highest gain position. If any of the lights are not green,

please refer to pages 10 & 11.

Warning: Connecting the Signal Booster directly to a cell phone with

use of an adapter will damage the cell phone and/or the

Signal Booster.

IMPORTANT NOTICE

• It is very important to power your Signal Booster

using a surge protected AC Power Strip with at

least a 1000 Joule rating.

• Failure to do this will void your warranty in the

event of a power surge or lightning strike.

3Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Installation Diagram

Inside Antenna

Preferred Method: Place the Inside

Antenna in the ceiling facing down for

the best coverage.

Null Zone: The area under the

Outside Antenna, where the

Outside Antenna radiates the

least.

Typical Installation

Inside Antenna

(Optional

second

antenna for

additional

coverage).

Power

Supply

Outside

Antenna

Note: A Lightning Surge Protector is

recommended for all building installations

(sold separately). Make sure the protector

is installed in line between the Outside

Antenna and the Signal Booster.

Note: The Inside Antenna may be

mounted on the wall directly under the

Outside Antenna, in the null zone, if

20 feet of vertical separation can be

maintained.

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Before Getting Started

This guide will help you properly install your Wilson Electronics Signal

Booster. It is important to read through all of the installation steps for

your particular application prior to installing any equipment. Read

through the instructions, visualize where all the equipment will need to be

installed and do a soft installation before mounting any equipment.

Contact

Wilson Electronics Technical Support with any questions at: 866-294-1660.

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Signal

Booster

Lightning

Surge Protector

(recommended)

(Optional

third antenna

for additional

coverage)

Inside Antenna

Surge Protector

Power Strip

Splitter (2-way, 3-way or

4-way if using multiple

inside antennas)

5Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Reasons for Weak Cellular Signals

Anyone who uses a cell phone or cellular data card knows the frustration of

not being able to connect to or maintain a strong cellular signal. When this

occurs, it is generally due to one of two reasons:

1. Location of the Nearest Cell Tower – Cell towers are situated to

provide broad coverage; however, there are many areas in which

signal strength may be reduced by topographic features or by local

government restrictions on the height or placement of the towers

themselves. Rural areas generally have fewer cell towers than urban

regions.

2. Natural and Man-Made Obstructions – Signal strength can also

be negatively affected by trees, hills, buildings, weather, and other

obstructions. You may be relatively close to a cell tower but still unable

to make a call. This often occurs in homes, offices and other buildings

in which stucco, concrete or metal walls may block the signal.

The Signal Booster works with two antennas. The Inside Antenna

communicates with your cell phone and the Outside Antenna

communicates with the cell tower. The Outside Antenna receives the cell

tower signal and sends it through the cable to the Signal Booster, where it

is amplified and re-transmitted much stronger through the Inside Antenna

into the room. When the Inside Antenna picks up a signal from your cellular

device, the Signal Booster amplifies that signal and transmits it through the

cable to the Outside Antenna and back to the cell tower.

Note: The Signal Booster will only operate if there is an adequate signal

to amplify.

Finding the Strongest Signal

When installing your Signal Booster’s Outside Antenna, aiming it towards

the best signal source from your service provider is important. The best

way of getting the strongest signal is to have one person on the roof to

rotate the Outside Antenna, which is connected to the Signal Booster.

Turning the Outside Antenna about 45 degrees at a time, while the second

person is watching the signal strength on the phone inside the building. This

allows you to read the signal strength from the cell tower. It is preferable to

have the phone in the test mode so the actual signal strength can be read,

as bars are not the most accurate. Go to www.WilsonElectronics.com for

help in finding the test mode for your phone. Always make sure the person

inside the building gives the signal time to arrive and register on the phone

(between 10-30 seconds for phone to reset to the signal reading).

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

The antenna should be mounted as shown in the illustration above.

The mounting bracket, included with antenna, is adjustable and will

accommodate pipe diameters from 1.25” to 2” (pipe sold separately

#901117). Mount the antenna so that there is at least 3 feet of clearance

all directions around it. Position the phone in the test mode so the actual

signal strength can be read, as bars are not the most accurate. Go to

www.WilsonElectronics.com for help in finding the test mode for your

phone. Always make sure the person inside the building gives the signal

Outside Antenna Installation (#304411 shown)

Drip hole on bottom

Antenna

Selecting a Direction for the Outside Antenna

Select a location on the roof of the building to install the Outside Antenna.

Use a cell phone in test mode to find the strongest signal from the cell tower

(see below for more information). To get the strongest signal possible, it is

very important to set up your Outside Antenna properly. The Inside and the

Outside Antenna must be mounted in such a way that they are able to pick

up the best possible cell signal on the outside of the building and provide the

best possible signal on the inside of the building. Mount the Outside Antenna

as high as possible facing the cell tower in an area with the best possible

signal coverage

Note:

Never point the front of a Directional Antenna toward the Inside

Antenna. Refer to Figures 1 & 2 on page 10.

Signal readings usually appear as a negative number (for example, -86).

The closer you get to zero the stronger the signal (see graph above).

-50dB -60dB -70dB -80dB -90dB -100dB -110dB

EXCELLENT GOOD POOR NO

SIGNAL

Signal Strength Graph

Cell Tower

Cell Signal

Outside

Wide Band

Antenna

7Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Mounting Tips for Running Outside

Antenna Cable

If you are mounting the Outside Antenna on the roof of your building, we

have found that it is easiest to run your cable underneath the down side

of your roof’s flashing. If you have satellite TV service installed you may

be able to follow the same route as the satellite TV cables that are already

running from outside of your building to the inside.

After routing the cable, we recommend sealing any areas where the cable

passes into the building with cable bushings, silicone or other waterproof

sealant to keep your installation from leaking. If you are mounting the

Outside Antenna to the outside wall of your home or building, the simplest

way is to run the cable on the outside of the wall and attach it to the exterior

of your home or office. Then drill a hole through the wall where you want

the cable to appear on the inside of the building. Before drilling, make sure

that there are no electrical outlets, sewer or water pipes, or electrical wiring

in the wall that you are about to drill through as this could potentially harm

you or damage the building.

Lightning Protection Installation

(sold separately)

Install the Lightning Surge

Protector (LSP) close to the Signal

Booster. Attach the cable from

the Outside Antenna to the surge

protector, using a short length of low

loss cable; attach one end to the

LSP and the other to the Outside

Antenna connector on the Signal

Booster. Ensure the LSP is properly

grounded (ground wire not included).

Visit www.WilsonElectronics.com

or contact Wilson Electronics Sales

Team at 800-204-4104.

Lightning

Surge Protector

(sold separately)

Signal Booster

Surge Protector Power Strip

Ground Wire

(not included)

To Outside

Antenna

To Signal Booster

To Inside

Antenna

Warning:

Lightning protection is recommended for all installations (sold

separately #859902). Take extreme care to ensure that neither

you nor the antenna comes near any electric power lines.

time to arrive and register on the phone (between 10-30 seconds for

phone to reset to the signal reading).

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Splitter Options:

3-way

(859980)

4-way

(859981)

2-way

(859957)

(sold separately)

Inside Antenna Installation

(Instructions are for optional Panel Antenna)

Select a location for the Inside Antenna, preferably in the center of where

the signal needs to be amplified. A minimum separation distance of 20

vertical feet is necessary for operation. If the inside coverage is not

sufficient you may need as much as 75 feet of horizontal separation.

Refer to installation diagram on pages 3 & 4.

Ceiling

Rafters

Ceiling

Drywall

Inside

Antenna

In some cases, multiple Inside Antennas may be required, for instance if

you have multiple rooms with poor signal. A signal may be split by using a

splitter (sold separately). Refer to configuration on pages 3 & 4.

Warning: An Inside Antenna must have a separation distance from all

persons that is at least 15 inches for the Panel Antenna.

Optional Wide Band

Inside Antenna

(sold separately–

multiple mounting

options)

(

After drilling the required hole, run the cable through and seal it with cable

bushings, silicone or other waterproof sealant to enclose the hole that you

have created. In some instances, it may be possible to run the cable up

into the fascia of the attic overhang. In this circumstance, the cable will be

accessible in the attic for further routing.

9Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Hours: 7 am to 6 pm MST.

Powering up a Wilson Electronics Signal Booster

1. Never point the front of a Directional Outside Antenna toward the Inside

Antenna. Refer to Figures 1 & 2 on page 10.

2. Ensure that both the Outside Antenna cable and the Inside Antenna cable

are connected to the Signal Booster and the connections are tight

before powering up the Signal Booster.

3. Plug the power supply into the Signal Booster input marked “POWER”

(carefully, to avoid damaging the center pin). Note:

It is very important to

power your Signal Booster using a surge protected AC Power Strip with at

least a 1000 Joule rating. Failure to do this will void your warranty in the

event of a power surge or lightning strike.

4. If the Signal Booster does not have a green light(s), refer to pages 10 & 11.

5. Using multiple Signal Boosters in one installation could cause interference

to the cell tower (except for the In-Line Signal Booster 806215).

Contact Wilson Electronics Technical Support Team with any questions at

866-294-1660 or email [email protected]. Technical Support

hours are 7 am to 6 pm MST.

Wilson Electronics Signal Booster Installation

Select a location to install the Signal Booster that is away from excessive

heat, direct sunlight, moisture and that has proper ventilation. Do not

place the Signal Booster in an air-tight enclosure. Recommended

installation locations for in-building Signal Boosters are near a power

outlet and in a closet or on a shelf.

Note: It is important to have adequate air ventilation. Maintain at least 6

inches of clearance from surrounding objects. Be careful when

plugging the connector in so as not to damage the center pins on

the connectors.

Run the Outside Antenna cable to the Signal Booster and attach it to

the connector labeled “Outside Antenna” on the Signal Booster. Run the

Inside Antenna cable to the Signal Booster and attach it to the connector

labeled “Inside Antenna” on the Signal Booster.

Note:

For distances of 20 feet or more, use Wilson low loss cable.

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