Wilson Electronics AG Pro Quint User manual

Contents:

Antenna Options & Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Quick Install Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Installation Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Before Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing the Outside Antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Finding the Strongest Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Installing the Inside Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installing a Wilson Electronics Signal Booster. . . . . . . . . . . . . . . . . . . . . . . . . .9

Powering up a Wilson Electronics Signal Booster. . . . . . . . . . . . . . . . . . . . . . .9

Understanding the Signal Booster Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Warnings and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Guarantee & Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover

Note: This manual contains important safety and operating information. Please read and follow the instructions

in this manual. Failure to do so could be hazardous and result in damage to your Signal Booster.

AG Pro Quint

Appearance of device and accessories may vary.

700 / 800 / AWS (1700 / 2100) / 1900 MHz

In-Building Wireless

Smart Technology ™

Signal Booster

1Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

Installation Instructions for the Following

Wilson Electronics Signal Boosters:

How it Works

Designed for professional installation to provide signal coverage in buildings up to 80,000

square feet. The Wilson AG Pro Quint boosts signals on 800 MHz, 1900MHz, AWS and both

AT&T and Verizon 700 MHz 4G networks as well as Sprint 4G on the G-Block of 1900 MHz.

The AG Pro Quint is the most affordable five-band Signal Booster available. Wilson’s compact,

integrated design is about the size of a textbook and weighs less than 3 pounds. The AG Pro

Quint’s control knobs allow the installer to optimize the gain on each of the frequency bands.

The AG Pro Quint delivers up to 75 dB of gain and supports CDMA, GSM, EVDO, LTE, HSPA+

and WCDMA technologies. It can be paired with an Outside Directional Antennas and a variety

of Wilson Inside Antennas to create a custom Signal Booster system. Like all Wilson Signal

Boosters this unit features cell tower protection technologies refined over more than a decade

of research and development.

Inside this Package

Signal

Booster

To purchase, contact Wilson Electronics Sales Department at: 800-204-4104

Outdoor Antenna Options

Indoor Antenna Options & Accessories

1. Wide Band Directional Antenna 700 MHz -

2700 MHz (304411)

2. Pole Mount Panel Antenna (304453)

A. Wide-Band Panel Antenna 700-2700MHz

(multiple mounting options available)

B. 50 Ohm Lightning Surge Protector N-Connector (859902)

12 B

12V / 3A

AC/DC

Power

Supply

(859900)

Note: Kits may contain different accessories

Appearance of device and accessories may vary.

AG Pro

™

Quint

700 / 800 / AWS (1700 / 2100) / 1900 MHz

In-Building Wireless Smart Technology ™ Signal Booster

PN # 803670 Model # 273470 FCC ID: PWO273470

The term “IC” before the radio certification number only signifies that Industry Canada technical

specifications were met.

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

1. Select a location to install the Signal Booster that is away from excessive heat,

direct sunlight, moisture and has proper ventilation. Do not place the Signal

Booster in an air-tight enclosure.

2. Select a location on the roof of the building to install the Outside Antenna. Use

a cell phone in test mode to find the strongest signal from the cell tower (refer

to page 6). Visit www.WilsonElectronics.com to find test mode function for your

particular cell phone.

3. Run the Outside Antenna cable to the Signal Booster and attach it to the

connector labeled “Outside Antenna” on the Signal Booster. Run the Inside

Antenna cable to the Signal Booster and attach it to the connector labeled

“Inside Antenna” on the Signal Booster.

For more information on running cable

(refer to page 7). Lightning Surge Protection is recommended for all in-building

installations (refer to page 6).

4. Select a location for the Inside Antenna, preferably in the center of where the

signal needs to be amplified. A minimum separation distance of 20 vertical feet

(within the null zone) or 50 horizontal feet is necessary for proper operation.

If the inside coverage is not sufficient you may need as much as 75 feet of

horizontal separation (refer to installation diagram on pages 3 & 4).

5. Before powering up the Signal Booster, verify that both the Outside Antenna

and the Inside Antenna are connected and check that all connections are tight.

Note: Be careful when plugging the connectors in so as not to bend the center

pins on the connectors (

refer to page 9).

6. The Signal Booster has been packaged with the gain control knobs adjusted

to the highest gain position. If any of the lights are not green, please refer to

pages 10 & 11.

Quick Install Overview

See Installation Diagram on page 3. Contact Wilson Electronics Technical Support

Team with any questions at 866-294-1660 Mon. - Fri. hours: 7am to 6pm MST.

Warning: Connecting the Signal Booster directly to a cell phone with use of

an adapter will damage the cell phone and/or the Signal Booster.

IMPORTANT NOTICE

• It is very important to power your Signal Booster using a

surge protected AC Power Strip with at least a 1000 Joule

rating.

• Failure to do this will void your warranty in the event of a

power surge or lightning strike.

3Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

eam with any questions at 866 294 1660

Typical Installation

Outside Antenna

(Wide Band Directional

Antenna shown)

(Wid

Ante

Inside Antenna

(Optional

second

antenna for

additional

coverage).

Power

Supply

Installation Diagram

Inside Antenna

Preferred Method: Place the Inside

Antenna in the ceiling facing down for

the best coverage.

Note: A Lightning Surge Protector is

recommended for all building installations

(sold separately). Make sure the protector

is installed in line between the Outside

Antenna and the Signal Booster.

Null Zone: The area under the

Outside Antenna, where the

Outside Antenna radiates the

least.

Note: The Inside Antenna may be

mounted on the wall directly under the

Outside Antenna, in the null zone, if

20 feet of vertical separation can be

maintained.

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

Before Getting Started

This guide will help you properly install your Wilson Electronics Signal Booster.

It is important to read through all of the installation steps for your

particular application prior to installing any equipment. Read through the

instructions, visualize where all the equipment will need to be installed and do

a soft installation before mounting any equipment.

Contact Wilson Electronics

Technical Support with any questions at: 866-294-1660.

Contact Wilson Electronics Technical Support Team with any questions at 866 294

4 1660

Before Gettin

Started

This

uide will he

install

ur Wilson Electronics

al Booste

It is important to read throu

h all of the installation steps for

our

articular application prior to installin

equipment

Read throu

instructions, visualize where all the equipment will need to be installed and do

a so

t installation be

ore mountin

ent.

ontact Wilson Electronics

Technical

upport with an

questions at: 866-294-1660.

Signal

Booster

Lightning

Surge Protector

(recommended)

Splitter

(if using multiple

inside antennas)

(Optional

third antenna

for additional

coverage).

Inside Antenna

Surge Protector

Power Strip

5Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

Reasons for Weak Cellular Signals

Anyone who uses a cell phone or cellular data card knows the frustration of not

being able to connect to or maintain a strong cellular signal. When this occurs, it is

generally due to one of two reasons:

1. Location of the Nearest Cell Tower – Cell towers are situated to provide broad

coverage; however, there are many areas in which signal strength may be

reduced by topographic features or by local government restrictions on the

height or placement of the towers themselves. Rural areas generally have

fewer cell towers than urban regions.

2. Natural and Man-Made Obstructions – Signal strength can also be negatively

affected by trees, hills, buildings, weather, and other obstructions. You may be

relatively close to a cell tower but still unable to make a call. This often occurs

in homes, offices and other buildings in which stucco, concrete or metal walls

may block the signal.

The Signal Booster works with two antennas. The Inside Antenna communicates

with your cell phone and the Outside Antenna communicates with the cell tower.

The Outside Antenna receives the cell tower signal and sends it through the cable

to the Signal Booster, where it is amplified and re-transmitted much stronger

through the Inside Antenna into the room. When the Inside Antenna picks up

a signal from your cellular device, the Signal Booster amplifies that signal and

transmits it through the cable to the Outside Antenna and back to the cell tower.

Note: The Signal Booster will only operate if there is an adequate signal

to amplify.

Cell Tower

The antenna should be mounted as shown in the illustration above.The mounting

bracket, included with antenna, is adjustable and will accommodate pipe

diameters from 1.25 inches to 2 inches (pipe sold separately #901117). Mount

the antenna so that there is at least 3 feet of clearance in all directions around it.

Position the antenna so that it has an unobstructed line of sight to the cell tower’s

strongest signal. Make sure the antenna is not pointing across your own roof or

at the Inside Antenna as this will cause the oscillation protection circuitry to shut

down the Signal Booster (refer to page 10).

Installing the Outside Antenna (#304411 shown)

Drip hole on bottom

Cell Tower

Antenna

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

Selecting a Direction for the Outside Antenna

Select a location on the roof of the building to install the Outside Antenna. Use a

cell phone in test mode to find the strongest signal from the cell tower (see below

for more information). To get the strongest signal possible, it is very important to

set up your Outside Antenna properly. The Inside and the Outside Antenna must

be mounted in such a way that they are able to pick up the best possible cell

signal on the outside of the building and provide the best possible signal on the

inside of the building. Mount the Outside Antenna as high as possible facing the

cell tower in an area with the best possible signal coverage.

Note:

Never point the front of a Directional Antenna toward the Inside Antenna.

See Figures 1 & 2 on page 10.

Warning:

Lightning protection is recommended for all installations

(sold separately #859902-50 Ohm). Take extreme care to ensure

that neither you nor the antenna comes near any electric power

lines.

Installing Lightning Protection

(sold separately)

Install the Lightning Surge Protector

(LSP) close to the Signal Booster. Attach

the cable from the Outside Antenna to the

surge protector, using a short length of low

loss cable; attach one end to the LSP and

the other to the Outside Antenna connector

on the Signal Booster. Ensure the LSP

is properly grounded (ground wire not

included). Visit www.WilsonElectronics.com

or call 800-204-4104 to purchase.

Finding the Strongest Signal

When installing your Signal Booster’s Outside Antenna, aiming it towards the

best signal source from your service provider is important. The best way of

getting the strongest signal is to have one person on the roof to rotate the

Outside Antenna, which is connected to the Signal Booster. Turning the Outside

Antenna about 45 degrees at a time, while the second person is watching the

signal strength on the phone inside the building. This allows you to read the

Lightning

Surge Protector

(sold separately)

Signal Booster

Surge Protector Powerstrip

Ground Wire

(not included)

To Outside

Antenna

To Signal Booster

To Inside

Antenna

7Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

Signal readings usually appear as a negative number (for example, -86). The

closer you get to zero the stronger the signal (see graph above).

-50dB -60dB -70dB -80dB -90dB -100dB -110dB

EXCELLENT GOOD POOR NO

SIGNAL

-50dB

Signal Strength Graph

Cell Tower

Cell Signal

Outside

Wide Band

Antenna

Mounting Tips for Running Outside Antenna Cable

If you are mounting the Outside Antenna on the roof of your building, we have

found that it is easiest to run your cable underneath the down side of your roof’s

flashing. If you have satellite TV service installed you may be able to follow the

same route as the satellite TV cables that are already running from outside of your

building to the inside.

After routing the cable, we recommend sealing any areas where the cable passes

into the building with cable bushings, silicone or other waterproof sealant to keep

your installation from leaking. If you are mounting the Outside Antenna to the

outside wall of your home or building, the simplest way is to run the cable on the

outside of the wall and attach it to the exterior of your home or office. Then drill

a hole through the wall where you want the cable to appear on the inside of the

building. Before drilling, make sure that there are no electrical outlets, sewer or

water pipes, or electrical wiring in the wall that you are about to drill through as this

could potentially harm you or damage the building.

signal strength from the cell tower. It is preferable to have the phone in the test

mode so the actual signal strength can be read, as bars are not the most accurate.

Go to www.WilsonElectronics.com for help in finding the test mode for your phone.

Always make sure the person inside the building gives the signal time to arrive

and register on the phone (between 10-30 seconds for phone to reset to the signal

reading).

Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

Ceiling

Rafters

Ceiling

Drywall

Inside

Antenna

Installing the Inside Antenna

(Instructions are for optional Panel Antenna)

Select a location for the Inside Antenna, preferably in the center of where the signal

needs to be amplified. A minimum separation distance of 20 vertical feet (within

the null zone) or 50 horizontal feet is necessary for proper operation. If the

inside coverage is not sufficient you may need as much as 75 feet of horizontal

separation. Refer to installation diagram on pages 3 & 4.

After drilling the required hole, run the cable through and seal it with cable

bushings, silicone or other waterproof sealant to enclose the hole that you have

created. In some instances, it may be possible to run the cable up into the fascia of

the attic overhang. In this circumstance, the cable will be accessible in the attic for

further routing.

In some cases, multiple Inside Antennas may be required, for instance if you

have multiple rooms with poor signal. A signal may be split by using a splitter

(sold separately). See configuration on pages 3 & 4.

Warning: An Inside Antenna must have a separation distance from all persons

that is at least 15 inches for the Panel Antenna.

Optional Wide

Band Inside

Antenna (sold

separately)

Multiple mounting

options available

3-way

(859980)

2-way

(859993)

3-way

(859994)

4-way

(859981)

2-way

(859957)

(sold separately)

Splitter Options:

50 ohm

75 ohm

9Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660

or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.

Powering up a Wilson Electronics Signal Booster

1. Never point the front of a Directional Outside Antenna toward the Inside

Antenna. Refer to Figures 1 & 2 on page 10.

2. Ensure that both the Outside Antenna cable and the Inside Antenna cable

are connected to the Signal Booster and the connections are tight before

powering up the Signal Booster.

3. Plug the power supply into the Signal Booster input marked “POWER” (carefully,

to avoid damaging the center pin) and then into a Surge Protector Power Strip.

4. If the Signal Booster does not have green lights, please refer to pages 10 & 11.

5. If you are not using a band, reduce the gain all the way down to minimum until

the light turns off. This will reduce the power consumption of the Signal Booster.

6. Using multiple Signal Boosters in one installation could cause interference to the

cell tower (except for the In-Line Signal Booster).

7. Contact Wilson Electronics Technical Support Team with any questions at

866-294-1660 or email [email protected]. Technical Support hours

are Mon.- Fri. 7 am to 6 pm MST.

Installing a Wilson Electronics Signal Booster

Select a location to install the Signal Booster that is away from excessive heat,

direct sunlight, moisture and that has proper ventilation. Do not place the Signal

Booster in an air-tight enclosure. Recommended installation locations for in-

building Signal Boosters are near a power outlet and in a closet or on a shelf.

Note: It is important to have adequate air ventilation. Maintain at least 6

inches of clearance from surrounding objects. Be careful when

plugging the connector in so as not to damage the center pins on

the connectors.

Run the Outside Antenna cable to the Signal Booster and attach it to the

connector labeled “Outside Antenna” on the Signal Booster. Run the Inside

Antenna cable to the Signal Booster and attach it to the connector labeled “Inside

Antenna” on the Signal Booster.

Note:

For distances of 20 feet or more, use Wilson low loss cable.

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