Utilita EDMI Smart Meter Assembly instructions
Tips and fixes
Gas and Electric
utilita.co.uk
EDMI Smart Meter
UDE_CX_UG_EDMI January 2023 – Version 1.0
Utilita Energy Limited Copyright 2023
Registered in England & Wales, Company Number 04849181, Regulated by Ofgem
Utilita Energy Limited, Hutwood Court, Bournemouth Rd, Chandler's Ford, Eastleigh SO53 3QB
Restoring your supply
Make sure you turn o all your appliances before
your restore supply. You’ll also need to make sure
you’ve got a positive balance.
Once topped up, press and hold the OK button.
Press and hold the OK button again to go to
the Prepay screen.
Scroll through the screens using the OK button
until you get to ‘Info-Supply’. Then press and
hold the OK button.
Press and hold the OK button again to
re-enable supply.
You should have restored your supply.
Checking your balance
Press and hold the OK button to view
your balance.
Manually enter a top-up
Press the OK button.
Press and hold the OK button again to enter
the Prepay screen.
Press and hold the OK button again to enter
Prepay Top-up screen.
Enter your top-up code (UTRN) – you can use
the arrows to select the digits. The OK button
will move to the next digit.
Press and hold OK to confirm your top-up code.
If you enter any information incorrectly, just press
and hold RETURN to go back and change the
number you entered.
Activating Emergency Credit
You can activate Emergency Credit when your meter
balance is low and you’re struggling to top-up.
Emergency Credit is available when the ‘E’ icon is lit.
Press and hold the return button to accept
Emergency Credit.
Don’t forget – you’ll need to pay back any
Emergency Credit you use. Make sure the meter is
topped-up by at least £1 so you don’t go o-supply.
For example, if you’ve used £3 of Emergency Credit,
then you’ll need to top-up at least £4.
View any debt
Press and hold the OK button.
Press and hold the OK button again to enter
the prepay screen.
Press the OK button to scroll through to find
the Prepay Debts screen. Press OK to select.
Press the OK button until you find the Debts
Total screen.
Press and hold the OK button to view your
total debt – this is the full amount you owe.
If you’re struggling to top-up or keep on top of your
energy costs, we’ve got loads of advice and support
over on our online Help Centre. Visit utilita.co.uk/help
View your tari
Press and hold the OK button.
Press and hold the OK button again to enter
the Taris screen.
Press the OK button to find the Tari Now screen.
Press and hold the OK button to access the
Price screen.
View your meter reading
Press the OK button to check your meter reading.
The number below ‘IMPORT’ on the first screen is
your meter reading.
Electric
Smart Meter
EDMI
Tips and fixes
Restoring your supply
Make sure all gas appliances are o and
disconnected before restoring your supply.
When your meter says ‘Supply Armed’, press
and hold the OK button to restore your supply.
You should have restored your supply.
Checking your balance
Press and hold the OK button to view your
balance – the screen will switch between
balance and usage.
Manually enter a top-up
Press and hold the OK button to access the
main menu.
Use the OK button to show the Prepay Menu.
Press and hold OK to show the Top Up screen.
Press and hold OK again.
Use the OK button to select the digits of your
top-up code (UTRN). Press and hold OK to move
to the next digit.
Press and hold OK after you’ve entered your last
digit to confirm the top-up code.
If you enter any information incorrectly, just press
and hold RETURN to go back and change the
number you entered.
The screen will show a message to confirm whether
your top-up was successful.
Activating Emergency Credit
You can activate Emergency Credit when your meter
balance is low and you’re struggling to top-up.
Press and hold OK to wake up your meter.
Press and hold the Return button to activate
Emergency Credit.
Don’t forget – you’ll need to pay back any
Emergency Credit you use. Make sure the meter is
topped-up by at least £1 so you don’t go o-supply.
For example, if you’ve used £3 of Emergency Credit,
then you’ll need to top-up at least £4.
View any debt
Press and hold OK to go to the menu – use OK
to get to the Prepay Menu.
Press and hold the OK button until the screen
show Debts.
Press and hold the OK button again to show
Total Debt.
If you’re struggling to top-up or keep on top of your
energy costs, we’ve got loads of advice and support
over on our online Help Centre. Visit utilita.co.uk/help
View your tari
Press the OK button to access the main menu.
Press and hold the OK button again to go to
Prepay Menu.
Press the arrow buttons to find Taris.
Press OK to confirm this.
Press the arrow button until you reach the
NOW screen.
Press OK to view your prices.
View your meter reading
Press the OK button to check your meter
reading (you can ignore any numbers after
the decimal point).
Gas
Smart Meter
EDMI
Tips and fixes
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