TENA SmartCare Gateway User manual
TENA SmartCare
Change Indicator™
Cuidadores familiares Instruções de utilização 36–69
Family caregivers Instructions for use 2–35
pt
en
Cuidadores Instrucciones de uso 70–103
es
Istruzioni per l’uso per icaregiver familiari 104–137
it
Instructions d’utilisation pour les aidants familiaux 138–171
fr
Gebrauchsanweisung für pegende Angehörige 172–205
de
Mantelzorgers Gebruiksaanwijzing 206–239
nl
Version: 2022-05-02
2
en
WARNING Care shall be taken to ensure safety and eciency.
Failure to do so could cause damage to equipment or lead to
the receipt of incorrect data.
NOTE Important information or advice/tips.
CHECK Important information for the system to function.
Symbols used in this guide
This guide is intended for family caregivers using the TENA SmartCare
Change Indicator™ in a home environment.
The TENA SmartCare Change Indicator is a digital health technology
solution that helps family caregivers decide when to change absorbent
products without the need for frequent manual checks.
The Change Indicator is attached to the outside of the absorbent product
and tracks the urine saturation levels within. Family caregivers then
receive information about the dierent saturation levels on their
smartphones via the TENA SmartCare Family Care app. This information is
then used to decide whether the absorbent product needs to be changed
or not. The TENA SmartCare Change Indicator system tracks urine
saturation, but does not detect faecal episodes.
TENA SmartCare Change Indicator is a system consisting of:
• An app named TENA SmartCare Family Care that can be installed
on one or more smartphones used in a family.
• A reusable Change Indicator that consists of two parts: a sensor strip
and a transmitter.
• A gateway that relays data from the Change Indicator to a secured server.
In this guide, you will nd instructions for how to use:
The TENA SmartCare Change Indicator system including TENA SmartCare
transmitter, TENA SmartCare gateway, TENA SmartCare sensor strip and
TENA SmartCare Family Care app.
The TENA SmartCare Change Indicator system is designed to be intuitive,
with family caregivers in mind. It does not require special training.
Information
3
en
Contents
Important information 4
Warnings 5
Included in the TENA Smartcare Change Indicator™ starter kit 6
Download the app and set up the account 7
Explanation of the app during use 8
Set up the gateway 9
Register the transmitter code 10
Install the battery & assemble the Change Indicator 11
Attach the Change Indicator 12
Use the Change Indicator 13
Remove the Change Indicator 14
Intended use 15
List of supported TENA products 16
Attachment instructions for supported TENA products 17
TENA Slip 17
TENA Flex 18
TENA Pants / TENA Underwear 19
TENA Comfort 20
Replace the sensor strip & the battery 21
Cleaning 22
Gateway lights & buttons 23
Transmitter lights & buttons 24
Troubleshooting 25–29
Technical descriptions 30
Operating characteristics 30–31
Electromagnetic compability (emc) 32
Lifetime 32
Disposable parts 33
Labelling symbols 34
Assortment overview 35
4
en
• Ensure you have read and understood these instructions before
using the product. Save these instructions for future reference.
• If you encounter any problems, equipment failure or if any
other incidents occur, report them to the manufacturer or TENA
SmartCare Support.
• The Change Indicator is intended for use with TENA incontinence
products.
• The adhesive strip for attaching the gateway will not adhere well to
dirty, dusty or oily surfaces and may not adhere well to vinyl surfaces.
Do not use tape on wallpaper, bare wood or on porous or painted
surfaces.
• The Change Indicator is not intended to be used in direct contact
with the skin.
• Do not use gateways with unapproved power supplies.
Important information
5
en
• Keep the Change Indicator and batteries away from children and pets.
• Only a CR2032 battery should be used in the Change Indicator.
Using the wrong type of battery, including rechargeable batteries,
can damage the Change Indicator.
• The Change Indicator should be attached to the outside of the
incontinence product.
• Clean the Change Indicator when fully assembled to prevent water
from entering the device. Do not submerge in water or clean in a
washing machine.
• Do not swing the Change Indicator in the direction of people, pets
or nearby objects. Be aware of the risk of strangulation with the
sensor strip.
• Seek immediate medical care if the battery is swallowed.
• Do not attempt to repair or modify the Change Indicator or a gateway
by yourself.
• If any part of the Change Indicator system appears to be damaged
or broken, it should not be used.
• Do not expose the battery at high temperatures, disassemble it,
damage it mechanically or put battery into the re as this can cause
an explosion or a re.
Warnings
6
en
A SMARTPHONE
with TENA SmartCare Family
Care app, iOS 11 / Android 7
or later.
A SUPPORTED TENA
INCONTINENCE PRODUCT
(see supported TENA products on p. 16
of this guide or in the TENA SmartCare
Family Care app).
CONSUMABLES:
Sensor strip 1 (short), sensor strip 2 (medium), sensor strip 3 (long), battery,
TENA incontinence product.
ADHESIVE STRIP
You also need:
GATEWAY
MOUNTING
BRACKET
POWER
ADAPTER
x
Length: 1, 2 or 3
Place to write
SENSOR STRIP, x
LED light
Button
Buttons
LED light
TRANSMITTER
Included in the TENA SmartCare
Change Indicator™ starter kit
1
2
3
7
en
Download the app and set up the account
Download the TENA SmartCare Family Care app
from App Store or Google Play and then register
your account.
You also need:
Follow the set-up instructions in
the TENA SmartCare Family Care app.
The transmitter code is located on
the back of the transmitter and on
the packaging.
REGISTER THE TRANSMITTER
DOWNLOAD APP AND REGISTER ACCOUNT
REGISTER YOUR LOVED ONE’S
PRODUCT IN THE APP
For the most accurate results, register
the absorbent product your loved one is
currently using in the app.
SN (21) 000 000 000 000 000 SN (21) 000 000 000 000 000
TENA SMARTCARE
FAMILY CARE APP
2
3
1
8
en Explanation of the app during use
DRY
– no action needed
The absorbent core of the TENA product is
dry and the surface feels dry to the skin.
SOME URINE
– no action needed
There is some urine in the absorbent core of
the TENA product. However, the surface still
feels dry to the skin. If the absorbent product
has been on for an extended period and the
user has sensitive skin, you may want to
consider changing it.
WET
– consider change
There is a large amount of urine in the absorbent
core of the TENA product. The surface probably
still feels dry to the skin, but you should consider
a change – especially if the absorbent product
has been on for an extended period and/or the
user has sensitive skin.
Steady light
= connected
Blinking light
= connecting
No light
= OK
1
2
3
5
4
9
en
Set up the gateway
NOTE
The Change Indicator must be within 10 m/33 ft from a gateway to be
monitored by the system.
Placement
Click!
You can also place the
gateway on a at surface
Screws or
adhesive strip
10 m/ 33 ft
Light
See page 23
Gateway lights
& buttons
Removal of the item: Grab
removal tab and slowly slide
the tab straight down against
the wall stretching the tape
at least 6 inches (15cm) until
item releases from the wall
000 000 000 000 000
000 000 000 000 000
000 000 000 000 000
000 000 000 000 000
1 2
10
en Register the transmitter code
Find the transmitter code, which
is located on the back of the
transmitter and on the packaging.
Enter the transmitter code
in the TENA SmartCare Family Care
app to register.
SN (21) 000 000 000 000 000 SN (21) 000 000 000 000 000
Other manuals for SmartCare Gateway
1
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