Symantec 14541094 - pcAnywhere Host & Remote User manual

Symantec™ Packager

Implementation Guide

Symantec™ Packager Implementation Guide

The software described in this book is furnished under a license agreement and may be

used only in accordance with the terms of the agreement.

Documentation version 1.3

Any technical documentation that is made available by Symantec Corporation is the

copyrighted work of Symantec Corporation and is owned by Symantec Corporation.

NO WARRANTY. The technical documentation is being delivered to you AS-IS, and

Symantec Corporation makes no warranty as to its accuracy or use. Any use of the

technical documentation or the information contained therein is at the risk of the user.

Documentation may include technical or other inaccuracies or typographical errors.

Symantec reserves the right to make changes without prior notice.

No part of this publication may be copied without the express written permission of

Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

Trademarks

Symantec and the Symantec logo are U.S. registered trademarks of Symantec Corporation.

Microsoft, MS, Windows, Windows NT, Word, and the Office logo are either registered

trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries.

Other brands and product names mentioned in this manual may be trademarks or

registered trademarks of their respective companies and are hereby acknowledged.

Printed in the United States of America.

10987654321

Contents

Chapter 1 Introducing Symantec Packager

About Symantec Packager .................................................................................... 7

What you can do with Symantec Packager ........................................................ 8

Customize standard product installations ................................................. 8

Include custom commands with product installations ........................... 9

Install multiple products at once ..............................................................10

Reuse product installations in different packages ................................. 10

How Symantec Packager works .........................................................................11

About the Import Products phase .............................................................12

About the Configure Products phase ........................................................ 13

About the Configure Packages phase ....................................................... 15

About the Deploy Packages phase .............................................................16

Where to find more information ....................................................................... 17

Accessing online Help ................................................................................. 17

Accessing the Symantec technical support Web site .............................17

Chapter 2 Installing Symantec Packager

System requirements .......................................................................................... 19

System requirements for Symantec Packager ........................................ 19

System requirements for installation packages ..................................... 20

User rights requirements ........................................................................... 20

Installing Symantec Packager ........................................................................... 21

Installing Symantec Packager from the installation CD .......................21

Starting the Symantec Packager installation program manually ....... 22

Uninstalling Symantec Packager ...................................................................... 22

Chapter 3 Symantec Packager basics

Opening Symantec Packager after installation .............................................. 25

Updating Symantec Packager ............................................................................ 26

Changing Symantec Packager Preferences and view options ...................... 26

Changing Symantec Packager data folders ............................................. 27

Listing supported product .msi files on the Deploy Packages tab ....... 28

Showing or hiding the Symantec logo ......................................................28

Changing the appearance of icons in Symantec Packager .................... 28

Accessing commands in Symantec Packager ..................................................29

4Contents

Chapter 4 Importing products in Symantec Packager

About importing products .................................................................................. 31

Importing product modules ............................................................................... 32

Deleting products from Symantec Packager ................................................... 33

Chapter 5 Configuring custom products

About configuring custom products ................................................................. 35

Working with custom products ......................................................................... 37

Creating custom products .......................................................................... 37

Viewing product details .............................................................................. 38

Deleting custom products .......................................................................... 39

Configuring custom products ............................................................................ 39

Selecting product features ......................................................................... 39

Setting product installation options ......................................................... 41

Adding or removing configuration files ................................................... 42

Building and testing custom products ............................................................. 44

Building custom products .......................................................................... 44

Testing custom products ............................................................................ 45

Chapter 6 Configuring custom commands

About configuring custom commands ............................................................. 47

Working with custom commands ..................................................................... 49

Creating custom commands ....................................................................... 49

Viewing custom command details ............................................................ 50

Deleting custom commands ....................................................................... 50

Configuring custom commands ........................................................................ 51

Specifying command-line parameters and switches ............................. 52

Including files in a command ..................................................................... 54

Specifying operating system support ....................................................... 55

Building and testing custom commands .......................................................... 57

Building custom commands ....................................................................... 57

Testing custom commands ........................................................................ 57

Chapter 7 Configuring installation packages

About configuring packages .............................................................................. 59

Working with package definitions .................................................................... 61

Creating package definitions ..................................................................... 61

Viewing package definition details ........................................................... 62

Deleting package definitions ..................................................................... 62

5Contents

Configuring package definitions ....................................................................... 63

Adding products and commands to a package definition ..................... 63

Changing the installation sequence ..........................................................65

Setting package installation options ........................................................ 66

Building and testing packages ...........................................................................77

Building packages ........................................................................................ 77

Testing packages .......................................................................................... 78

Chapter 8 Deploying installation packages

About deploying packages ..................................................................................79

Installing packages on the local computer ......................................................80

Using the Package Deployment Tool ................................................................ 81

Package Deployment Tool requirements ................................................. 82

Specifying the packages that you want to deploy .................................. 82

Selecting target computers ........................................................................83

Entering deployment authentication information ................................. 86

Viewing deployment status information ................................................. 87

Deploying packages with other programs ....................................................... 90

Glossary

Index

6Contents

Chapter 1

Introducing Symantec

Packager

This chapter includes the following topics:

■About Symantec Packager

■What you can do with Symantec Packager

■How Symantec Packager works

■Where to find more information

About Symantec Packager

Symantec Packager lets you create, modify, and build custom installation

packages that you distribute to target systems. You can use Symantec Packager

to tailor installations to fit your corporate environment by building packages

that contain only the features and settings that your users need.

Symantec products that are included in installation packages are protected by

packages requires a license for each user who installs the package.

Note: Symantec Packager runs on Windows NT/2000/2003 Server/XP

Professional platforms only. However, installation packages created with

Symantec Packager can be installed on all Microsoft 32-bit platforms except for

Windows 95/NT 3.5.x.

8Introducing Symantec Packager

What you can do with Symantec Packager

Symantec Packager gives you the flexibility to select only the features that you

require, which lets you reduce the deployment size and the installation

footprint. It also lets you tailor products to adhere to your security policy, which

lets you give users full access to all features or limit access where appropriate.

Customize standard product installations

Typically, a product installation lets you select standard options, such as the

user and company name, installation directory, and whether the installation is

compact or complete. Although these options offer some flexibility, they are not

custom installations. Symantec Packager lets you select only the features and

options that you want your users to have, which lets you create a true custom

installation.

Table 1-1 lists examples of how you can use Symantec Packager.

See “Configuring custom products” on page 35.

Table 1-1 Examples of product customization options

Goal Solution

Reduce deployment bandwidth

and application footprint.

Symantec Packager lists optional and required

features so that you can select minimal features for

low-bandwidth deployments. Fewer features also

decrease the application footprint and memory usage

on the target system.

Tailor installation to specific

users.

Once you import a product in Symantec Packager, you

can customize that product into as many different

installations as you need.

For example, for your administrator users, you can

include all features. For temporary personnel or other

users who should have limited access, you can

exclude the features that you do not want them to

use.

Reduce installation complexity. Relying on end users to configure product options can

result in lost productivity and increased costs for

support personnel. Symantec Packager lets you

include preconfigured data files so that you do not

have to configure the product manually after

deployment.

9Introducing Symantec Packager

What you can do with Symantec Packager

Include custom commands with product installations

If a product that you want to deploy is not supported by Symantec Packager, you

can create a custom command that contains the product installation and include

that custom command in a package installation.

Examples of custom commands include running executable files, Microsoft

Software Installer (.msi) files, batch files, and so on. If you can run a command

from the command line, you can create a custom command for it.

In addition to running programs from the command line, you can also create a

custom command that copies files to the end user’s system.

Table 1-2 lists examples of how you can use custom commands.

See “Configuring custom commands” on page 47.

Table 1-2 Examples of custom commands

Goal Solution

Execute a command on the target

system.

If the file or command that you want to execute is

already on the target system, you can specify the

command-line argument to execute it.

For example, you want to uninstall a program on the

target system before you install a new version. You

specify the command-line argument and switches

that execute the uninstallation for that program.

Copy files to the target system. Symantec Packager lets you include files of any type

in a custom command. You can also specify where to

copy those files on the target system.

For example, you want to roll out an updated file for

an application that you use. You include the file in a

custom command and specify the destination on the

target system.

Copy a file and execute it on the

target system.

If the file that you want to execute is not already on

the target system, you include the file in the custom

command, the destination location on the target

system, and the command-line argument to execute

that file on the target system.

For example, you want to include a text file in a

package so that it displays at the end of the

installation. You include the text file in a custom

command and specify a command-line argument that

opens that text file in Notepad.

10 Introducing Symantec Packager

What you can do with Symantec Packager

Install multiple products at once

Symantec Packager lets you combine multiple product installations into one

installation package to reduce installation complexity and minimize

deployment costs. In addition to Symantec products, you can include third-party

programs, command-line arguments, batch files, and so on.

See “Configuring installation packages” on page 59.

Reuse product installations in different packages

Symantec Packager lets you reuse your custom product installations and custom

commands in other installation packages. You can reuse and combine product

installations and custom commands to achieve different goals.

For example, you might want to deploy a Symantec pcAnywhere host to all of

your users, but you first need to uninstall the previous version. A subset of your

client systems may also require a service pack to address a security issue.

Another group of users may require an upgraded version of their antivirus or

firewall product. You can create multiple packages that contain the custom

commands and product installations that you need to accomplish this goal.

Figure 1-1 shows an example of how you can reuse components in multiple

packages.

Figure 1-1 Reusing product installations in different packages

See “Configuring installation packages” on page 59.

Package 1

Custom command to

uninstall previous version of

pcAnywhere

Custom command to

install antivirus product

Custom command to

install service pack

Package 2 Package 3

pcAnywhere host

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