Symantec Fax Sharing User manual

Fax Sharing User’s Guide

February 2000

WinFax PRO Fax Sharing User’s Guide

The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of

this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any

language in any form by any means without the prior written consent of Symantec Corporation. Information in

this manual is subject to change without notice and does not represent a commitment on the part of the vendor.

Federal copyright law permits you to make a backup of this software for archival purposes only. Any other

duplication of this software, including copies offered through sale, loan, rental or gift is a violation of law, and

subject to both criminal and civil penalties.

Notice to WinFax PRO Users

It shall be unlawful for any person within the United States to use any computer or other electronic device to

send any message via a facsimile machine unless such message clearly contains, in a margin at the top or bottom

of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification

ofthebusiness,other entity or individual sending the message and the telephone number of thesendingmachine

or such business, other entity, or individual.

Trademarks

Symantec, the Symantec logo, TalkWorks PRO, Cover Your Voice, WinFax PRO, Cover Your Fax, and

pcANYWHERE are trademarks of Symantec Corporation and its subsidiaries.

AOL is a registered trademark of America Online, Inc.

cc:Mail is a trademark of cc:Mail, a division of Lotus Development Corporation.

CompuServe is a registered trademark of CompuServe, Inc.

Corel WordPerfect is a registered trademark of Corel Corporation.

Intel is a trademark of Intel Corporation.

Microsoft, MS, MS-DOS, Word, Excel, and PowerPoint are registered trademarks, and Windows is a

trademark of Microsoft Corporation.

SatisFAXtion is a trademark of WildCard Technologies Inc.

All other product names are trademarks of their respective owners.

01/00

iii

CONTENTS

About this Guide ....................................................................................6

Using the Online Help ......................................................................................................6

Getting Help in a Dialog ..................................................................................................7

Documentation Feedback .................................................................................................7

Introducing WinFax PRO Fax Sharing ....................................................8

System Requirements ......................................................................................................10

The WinFax PRO Program Group .................................................................................10

Starting and Exiting WinFax Programs ..........................................................................11

Installing WinFax for Fax Sharing

(Administrators Only) ...............................................................11

Setting Up a Fax Sharing Host Station ...........................................................................11

Installing WinFax on a Host Computer ..................................................................12

Enabling the Fax Sharing Host Feature ..................................................................12

Installing the Fax Sharing Client Automatically .............................................................14

Copying the Installation Files to a Network Drive ................................................16

Creating an InstallShield Silent Response File .......................................................17

Creating an Installation Script .................................................................................18

Starting the Scripted Installation .............................................................................19

Troubleshooting the Scripted Installation ..............................................................20

Installing the Fax Sharing Client Manually ....................................................................21

Modifying Fax Sharing Client Settings ...........................................................................22

Working With Faxes .............................................................................23

Sending Faxes ................................................................................................................. 23

How Faxes Are Sent ................................................................................................24

Monitoring Fax Status ..............................................................................................24

Receiving Faxes in Message Manager ............................................................................26

Troubleshooting ....................................................................................28

Contents

WinFax PRO Fax Sharing

If you do not have a modem installed on your computer, you can still use

WinFax™ PRO to send and receive faxes. To do so, you must be attached

to a network, and there must be at least one computer with a fax capable

modem or similar communications device and WinFax installed. This

modem sharing feature in WinFax is called Fax Sharing.

If you are sending and receiving messages using a modem on another

computer, your computer is a Fax Sharing Client station. If you and others

in your office are sending and receiving faxes using the modem or device

on your computer, your computer is a Fax Sharing Host station.

This document describes how to use WinFax with the Fax Sharing feature.

Topics in this document include:

information about using this document and the WinFax online

help

understanding the Fax Sharing feature

installing WinFax PRO for Fax Sharing (administrators only)

sending and receiving faxes using the Fax Sharing feature

troubleshooting

WinFax PRO Fax Sharing

About this Guide

While this guide contains instructions for the most basic Fax Sharing tasks,

the online help covers all features. Additional information on using the Fax

Sharing Host (that is, WinFax with a local modem or device) is provided in

the WinFax PRO User’s Guide, available in Adobe Acrobat format on your

WinFax installation CD.

Using the Online Help

The Help Topics dialog is the main entry into the WinFax online help and

contains links to both feature overviews and instructions for the most

commonly used features.

To open the Help Topics dialog:

1In Message Manager, click WinFax PRO Help Topics on the Help

menu. The Help Topics dialog appears.

2Select the help options you want to use.

Note: For more information about the Fax Sharing feature, look up “Fax

Sharing” in the online help index.

Click a book and display

the topics available

Use to quickly locate information

usin

a standard index

Use to search for words

in the online help

About this Guide

Getting Help in a Dialog

Many WinFax dialogs and windows contain a help button (in the upper

right corner) that you can use to display information about on-screen

components, such as commands and individual fields in dialogs.

To view the pop-up help for an on-screen component:

In a dialog, click the What’s This? button in the upper right corner,

then click any screen element. A pop-up appears over the element.

Documentation Feedback

Symantec is interested in your suggestions for improving both the print and

the online documentation for WinFax. We are interested in knowing what

works and what needs improvement. Did you find errors, omissions, or

confusing information? Tell us if you found information too difficult to find.

Tell us where you looked for information, and where you looked first.

Your feedback will help shape future versions of the documentation for

WinFax.

Help button

in upper ri

corner of most

WinFax dialo

and windows

Help pop-up contains

information about

onscreen components

Help button

WinFax PRO Fax Sharing

To forward your feedback, use any of the following methods:

Fax – Fax your comments to 1-416-441-0333 to the attention of the

Technical Publications Department.

Postal letter – Send a letter to:

Symantec Corporation

Technical Publications Department

895 Don Mills Road, 500-2 Park Centre

Toronto, Ontario M3C 1W3 (Canada)

Introducing WinFax PRO Fax Sharing

WinFax turns your computer into a full-featured fax messaging

communications center. Using WinFax, you can send and receive fax

documents from your computer at any time.

WinFax sends and receives messages using a modem or related

communications device. For most WinFax users, the modem or device is

installed locally on their computer. However, if you do not have a modem

or device installed on your computer, you can still send and receive

messages by setting up your computer as a Fax Sharing Client station and

using the modem or device attached to the Fax Sharing Host station on

your network.

The Fax Sharing Host station is the messaging center for all Fax Sharing

Clients on your network. Using Fax Sharing Client, you can select the

documents you want to fax on your computer, assemble your fax in the

Send dialog, and then transfer the documents over the network to a Fax

Sharing Host to be faxed—all with a single click. Similarly, the Fax Sharing

Host receives messages for all users on your Fax Sharing network.

To retrieve faxes, you simply connect to the Fax Sharing Host Receive Log

and select the faxes that belong to you.

The following diagrams illustrate how the Fax Sharing Host handles all

sending and receiving activities for your Fax Sharing network.

Introducing WinFax PRO Fax Sharing

Client

Step 3:

When the Fax

Sharin

Host receives

a fax, the pro

ram

displays a dialo

to the

Fax Sharin

Client

showin

all the faxes

received. You can

retrieve your fax at that

time.

Step 1:

Prepare your fax usin

Fax Sharin

Client, then click

the Send button to send it to

the Fax Sharin

Host’s Outbox.

Step 2:

Fax Sharin

Client

sends your fax files to the

Fax Sharin

Host’s Outbox.

Step 3:

The Fax Sharin

Host

sends your fax when the host

modem or device is available.

If you scheduled your fax, the

Fax Sharin

Host waits until

that time.

Step 4:

Your fax is

received on the

destination fax device.

Client

Host with modem or

device

Destination

Sending Faxes

Step 4:

View and print your

fax usin

your Fax Sharin

Client.

Receiving Faxes

(Receive Log)

Step 1:

Someone sends

you a fax.

Host with modem or

device

Step 2:

The modem

or device receives

your fax and

transfers it to the Fax

Sharin

Host’s

Receive Lo

Originating

fax machine

WinFax PRO Fax Sharing

System Requirements

The Fax Sharing feature enables Fax Sharing Client stations to transfer faxes

across the network to and from the Fax Sharing Host station. To use the

Fax Sharing feature, you need at least one Fax Sharing Host station and

one Fax Sharing Client station on your network. Multiple Client stations can

connect to a single Host station at any one time (maximum 15 under

Windows 95/98, maximum 25 under Windows NT/2000).

The Fax Sharing Host station is any computer running WinFax with an

attached fax-capable modem or similar communications device that has

enabled the Fax Sharing Host feature.

The Fax Sharing Client station is any computer running WinFax that does

not have an attached modem or device and is set up for Fax Sharing with

the Fax Sharing Host.

The WinFax PRO Program Group

The table below describes the items included in the WinFax PRO program

group.

More information on using these items is provided in the online help and

the WinFax PRO User’s Guide.

Icon Program

Controller – Use the Controller to receive faxes at all times (even when Message

Manager is not running), to monitor current WinFax activity, and to quickly view

new faxes.

The Controller icon indicates that you are running in Fax Sharing mode by

displaying a “network node” graphic directly below the usual Controller graphic.

Install Directory – This is a shortcut to the WinFax installation folder.

Program Setup – Use Program Setup to configure and personalize your WinFax

installation, and to set up many of the main WinFax features.

Send New Fax – Use this command to open the WinFax PRO Send dialog so you

can send faxes without starting Message Manager.

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