Symantec GHOST 14 User manual

Norton Ghost™

Norton Ghost User's Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 8.0

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Symantec Corporation

20330 Stevens Creek Blvd.

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http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product feature and

function, installation, and configuration. The Technical Support group also authors

content for our online Knowledge Base. The Technical Support group works

collaboratively with the other functional areas within Symantec to answer your

questions in a timely fashion. For example, the Technical Support group works

with Product Engineering and Symantec Security Response to provide alerting

services and virus definition updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■A telephone and web-based support that provides rapid response and

up-to-the-minute information

■Upgrade insurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week worldwide.

Support is provided in a variety of languages for those customers that are

enrolled in the Platinum Support program

■Advanced features, including Technical Account Management

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

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Select your country or language under Global Support. The specific features that

are available may vary based on the level of maintenance that was purchased and

the specific product that you are using.

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

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Select your region or language under Global Support.

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to recreate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

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Select your region or language under Global Support, and then select the Licensing

and Registration page.

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Select your country or language under Global Support.

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates such as address or name changes

■General product information (features, language availability, local dealers)

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■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

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If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

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■North America and Latin America: supportsolutions@symantec.com

Additional Enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring and management capabilities, each focused on

establishing and maintaining the integrity and availability of your IT resources.

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Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

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Select your country or language from the site index.

Technical Support ............................................................................................... 3

Chapter 1 Introducing Norton Ghost™ ............................................... 13

Getting started ............................................................................ 13

What's new in Norton Ghost 14.0 .................................................... 14

New features and enhancements added in the previous

release ........................................................................... 15

About the Advanced page .............................................................. 17

Where to find more information ...................................................... 18

Chapter 2 Installing Norton Ghost ...................................................... 19

Preparing for installation ............................................................... 19

System requirements .............................................................. 19

Supported file systems and removable media .............................. 20

Unavailable features ............................................................... 21

Installing Norton Ghost ................................................................. 22

Completing the installation ...................................................... 24

Activating Norton Ghost later ................................................... 25

Setting up your first backup ..................................................... 25

Updating Norton Ghost ................................................................. 25

Uninstalling the product ................................................................ 26

Chapter 3 Ensuring the recovery of your computer ........................ 27

About ensuring the recovery of your computer .................................. 27

Testing Symantec Recovery Disk ..................................................... 28

If driver validation fails ................................................................. 28

Creating a custom Symantec Recovery Disk CD .................................. 29

Chapter 4 Getting Started .................................................................... 31

Key product components ............................................................... 31

How you use Norton Ghost ............................................................. 32

Starting Norton Ghost ................................................................... 33

Configuring Norton Ghost default options ........................................ 34

Selecting a default backup destination ....................................... 36

Contents

Adjusting the effects of a backup on computer performance ........... 37

Adjusting default tray icon settings ........................................... 38

Managing file types ............................................................... 39

Using aliases for external drives ................................................ 41

Configuring FTP settings for use with Offsite Copy ....................... 42

Logging Norton Ghost messages ............................................... 42

Enabling email notifications for product (event) messages ............. 44

Chapter 5 Best practices for backing up your data ........................ 47

About backing up your data ............................................................ 47

Choosing a backup type ................................................................. 48

Best practices for backing up ......................................................... 48

About backups ....................................................................... 49

Before you back up ................................................................. 49

During a backup ..................................................................... 51

When the backup is complete ................................................... 51

Additional tips about backups ......................................................... 52

After defining your backup job ........................................................ 53

Viewing the properties of a backup job ....................................... 53

About selecting a backup destination .............................................. 54

About backing up dual-boot computers ............................................ 56

Chapter 6 Backing up entire drives .................................................... 57

Defining a drive-based backup ....................................................... 57

Running a One Time Backup ..................................................... 63

Files excluded from drive-based backups .................................... 65

About network credentials ....................................................... 66

Run command files during a backup .......................................... 66

Setting advanced options for drive-based backups .............................. 68

Editing advanced backup options .............................................. 69

About recovery point encryption .............................................. 70

Verifying a recovery point after creation .................................... 71

Viewing the progress of a backup .............................................. 72

About setting a compression level for drive-based backups ................... 72

About Offsite Copy ....................................................................... 73

How Offsite Copy works ................................................................. 73

Using external drives as your Offsite Copy destination .................. 74

Using a network server as your Offsite Copy destination ................ 75

Using an FTP server as your Offsite Copy destination .................... 76

Contents8

Chapter 7 Backing up files and folders .............................................. 79

Defining a file and folder backup .................................................... 79

Folders excluded by default from file and folder backups ..................... 82

Chapter 8 Running and managing backup jobs ............................... 83

Running an existing backup job immediately .................................... 83

Run a backup with options ....................................................... 84

Adjusting the speed of a backup ..................................................... 85

Stopping a backup or recovery task .................................................. 86

Verifying that a backup is successful ............................................... 86

Editing backup settings ................................................................. 87

Enabling event-triggered backups ................................................... 87

Enabling Symantec ThreatCon Response .................................... 88

Editing a backup schedule ............................................................. 89

Turning off a backup job ............................................................... 90

Deleting backup jobs .................................................................... 90

Adding users who can back up your computer ................................... 90

Chapter 9 Backing up remote computers from your

computer ......................................................................... 93

About backing up other computers from your computer ...................... 93

Adding computers to the Computer List ............................................ 94

Deploying the agent ...................................................................... 95

Using the Norton Ghost Agent ....................................................... 97

Managing the agent through Windows Services ................................. 98

Best practices for using services ..................................................... 99

Opening Services ................................................................. 100

Starting or stopping the agent service ...................................... 100

Setting up recovery actions when the agent does not start ............ 101

Viewing Norton Ghost Agent dependencies ............................... 102

Controlling access to Norton Ghost ............................................... 103

Running Norton Ghost using different user rights ...................... 105

Chapter 10 Monitoring the status of your backups ......................... 107

About monitoring backups ........................................................... 107

Rescanning a computer’s hard disk .......................................... 108

Monitoring backup protection from the Home page .......................... 108

Monitoring backup protection from the Status page ......................... 109

Configuring Norton Ghost to send SNMP traps ................................. 112

About the Norton Ghost management information base .............. 113

9Contents

Customize status reporting ........................................................... 113

Viewing drive details ................................................................... 114

Improving the protection level of a drive ......................................... 115

Using event log information to troubleshoot problems ...................... 116

Chapter 11 Exploring the contents of a recovery point .................. 119

About exploring recovery points ................................................... 119

Exploring a recovery point through Windows Explorer ...................... 120

Mounting a recovery point from Windows Explorer ..................... 121

Opening files within a recovery point ............................................. 121

Using a search engine .................................................................. 122

Unmounting a recovery point drive ............................................... 123

Viewing the drive properties of a recovery point ............................... 123

Chapter 12 Managing backup destinations ...................................... 125

About backup destinations ........................................................... 125

How backup data works ............................................................... 125

About drive-based backups ..................................................... 126

About file and folder backups .................................................. 126

Managing recovery points ............................................................ 127

Cleaning up old recovery points ............................................... 127

Deleting a recovery point set ................................................... 128

Deleting recovery points within a set ........................................ 128

Making copies of recovery points ............................................ 129

Converting a recovery point to a virtual disk format .......................... 130

Managing file and folder backup data ............................................. 133

Viewing how much file and folder backup data is being

stored ........................................................................... 133

Limiting the number of file versions to keep .............................. 134

Manually deleting files from your file and folder backup .............. 134

Finding versions of a file or folder ............................................ 134

Automating management of backup data ........................................ 135

Moving your backup destination .................................................... 136

Chapter 13 Recovering files, folders, or entire drives ..................... 139

About recovering lost data ........................................................... 139

Recovering files and folders by using file and folder backup data ......... 139

Recovering files and folders by using a recovery point ....................... 141

Opening files and folders stored in a recovery point .................... 143

If you cannot find the files or folders you want ........................... 143

Recovering a secondary drive ........................................................ 144

Contents10

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