Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

Altiris™Real-Time System

Manager from Symantec User

Guide

Version 7.0 SP2 MR1

Altiris™Real-Time System Manager from Symantec

User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0 SP2 MR1

Legal Notice

Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the

product are trademarks or registered trademarks of Symantec Corporation or its affiliates

in the U.S. and other countries. Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software Documentation", as

applicable, and any successor regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and Documentation by the U.S.

Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s support offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and/or Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers software upgrades

■Global support purchased on a regional business hours or 24 hours a day, 7

days a week basis

■Premium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our Web site

at the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/business/support/

Customer service

Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and support contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Technical Support ............................................................................................... 3

Chapter 1 Introducing Real-Time System Manager ........................ 11

About Real-Time System Manager ................................................... 11

What's new in Real-Time System Manager ........................................ 12

How Real-Time System Manager works ............................................ 12

About the Symantec Management Console .................................. 13

About out-of-band management ............................................... 13

About one-to-one and one-to-many management ......................... 13

About Intel AMT .................................................................... 14

About ASF ............................................................................ 14

About DASH .......................................................................... 15

About WMI ........................................................................... 15

About managing target computers without the Altiris Agent

installed ......................................................................... 15

About the Real-Time view ........................................................ 16

What you can do with Real-Time System Manager ............................. 17

Where to get more information ....................................................... 19

Chapter 2 Installing Real-Time System Manager ............................ 21

System requirements .................................................................... 21

About Real-Time System Manager installation

requirements .................................................................. 21

About client computer software requirements ............................. 22

About client computer hardware requirements ............................ 22

Installing or upgrading the Real-Time System Manager product ........... 22

Uninstalling Real-Time System Manager .......................................... 23

Chapter 3 Preparing target computers for management .............. 25

Preparing target computers for management .................................... 25

Discovering computers ........................................................... 26

Installing the Altiris Agent ...................................................... 27

Configuring out-of-band capable computers ................................ 27

Installing and configuring the SNMP component ............................... 28

Contents

Chapter 4 Using Real-Time System Manager ................................... 31

Running real-time one-to-one tasks ................................................. 31

Accessing the Real-Time view ................................................... 32

Turning off, turning on, or restarting a computer ........................ 33

Starting a remote control session ............................................. 34

Booting a computer from another device ................................... 35

Filtering network traffic ......................................................... 37

Configuring alerts ................................................................. 38

Configuring the Intel AMT device settings ................................. 40

Viewing Intel AMT log ............................................................ 40

Running real-time one-to-many tasks .............................................. 41

Booting multiple computers from another device ........................ 41

Filtering network traffic on multiple computers .......................... 42

Resetting a local user password on multiple computers ................. 43

Running or stopping a process on multiple computers .................. 44

Running or stopping a service on multiple computers ................... 45

Chapter 5 About Real-Time System Manager pages ...................... 47

Configuration node: Intel AMT Configuration mode page .................... 48

Configuration node: Intel AMT Settings page .................................... 48

Configuration node: Intel Remote Access Policy page ......................... 49

Controllers and Ports node ............................................................ 49

Event Logs node ........................................................................... 50

Input and Output Devices node ....................................................... 50

Management Operations node: Manage Alerts page ............................ 51

Management Operations node: Manage Local Users and Groups

page .................................................................................... 51

Management Operations node: Manage Power State and Redirection

page .................................................................................... 52

Management Operations node: Manage Printers page ......................... 52

Management Operations node: Manage Processes page ....................... 52

Management Operations node: Manage Services page ......................... 53

Management Operations node: Remote Control page .......................... 53

Mass Storage node ....................................................................... 54

Memory node .............................................................................. 54

Networking node .......................................................................... 55

Operating System node ................................................................. 56

Physical System node ................................................................... 57

Altiris Agent node ........................................................................ 58

Manage Virtual Layers page ........................................................... 58

Summary page ............................................................................ 59

Network Filters page ..................................................................... 59

Contents8

Appendix A Troubleshooting .................................................................. 61

Troubleshooting connection through the Real-Time view .................... 61

Configuring the firewall to allow WMI connection ........................ 64

Disabling simple file sharing on Windows XP SP2 ........................ 67

Configuring User Access Control on Windows Vista and Windows

7 ................................................................................... 67

Appendix B Technical Reference ........................................................... 69

About the ports used by Real-Time System Manager ........................... 69

About authentication .................................................................... 71

About changes in default system security ......................................... 72

About network filtering ports and settings ........................................ 72

Modifying the list of open network filtering ports .............................. 73

About power management and redirection ........................................ 74

Glossary ............................................................................................................... 77

Index .................................................................................................................... 79

9Contents

Contents10

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