Symantec ALTIRIS INVENTORY 7.0 SP2 - FOR NETWORK DEVICES... User manual

Altiris™Patch Management

Solution for Mac from

Symantec User Guide

Version 7.0 SP2

Altiris™Patch Management Solution for Mac from

Symantec User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

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Technical Support

Symantec Technical Support maintains support centers globally. Technical

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and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s support offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and/or web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers software upgrades

■Global support purchased on a regional business hours or 24 hours a day, 7

days a week basis

■Premium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our web site

at the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support web page at the following URL:

www.symantec.com/business/support/

Customer service

Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and support contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

Managed Services remove the burden of managing and monitoring security

devices and events, ensuring rapid response to real threats.

Managed Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Education Services provide a full array of technical training, security education,

security certification, and awareness communication programs.

Education Services

To access more information about enterprise services, please visit our web site

at the following URL:

www.symantec.com/business/services/

Select your country or language from the site index.

Technical Support ............................................................................................... 3

Chapter 1 Introducing Patch Management Solution for

Mac .................................................................................... 9

About Patch Management Solution for Mac ........................................ 9

Where to get more information ....................................................... 10

Chapter 2 Implementing Patch Management Solution for

Mac ................................................................................... 13

Implementing Patch Management Solution for Mac ........................... 13

Chapter 3 Installing Patch Management Solution for Mac ........... 15

Prerequisites for Patch Management Solution for Mac ........................ 15

Installing Patch Management Solution for Mac .................................. 16

Licensing .................................................................................... 16

Chapter 4 Checking for available software updates ....................... 17

Checking for available software updates ........................................... 17

Viewing the list of available software updates ................................... 18

Chapter 5 Installing software updates .............................................. 19

About installing software updates ................................................... 19

Installing individual software updates ............................................. 19

Installing all updates .................................................................... 20

Chapter 6 Viewing reports .................................................................... 23

About Patch Management Solution for Mac reports ............................ 23

Viewing reports ........................................................................... 24

About the Patch Management home page ......................................... 24

Index .................................................................................................................... 27

Contents

Contents8

Introducing Patch

Management Solution for

Mac

This chapter includes the following topics:

■About Patch Management Solution for Mac

■Where to get more information

About Patch Management Solution for Mac

Patch Management Solution for Mac lets you scan Mac computers for the updates

that they require. The solution then reports on the findings and lets you automate

the downloading and distribution of needed software updates. You can distribute

all or some of the updates.

Patch Management Solution for Mac can update only the software that is supported

by the Mac OS X Software Update utility. The solution integrates with the Software

Update utility, and lets you collect needed updates information from the target

Mac computers and initiate software update. Mac computers download software

updates from Apple and report installation status to Notification Server.

Patch Management Solution for Mac provides you with the pre-configured rollout

jobs that let you automate installing a large number of updates. For example, the

pre-configured rollout jobs can install all updates, all recommended updates, and

so on.

See “Implementing Patch Management Solution for Mac”on page 13.

Chapter

Where to get more information

Use the following documentation resources to learn and use this product.

Table 1-1 Documentation resources

LocationDescriptionDocument

http://kb.altiris.com/

You can search for the product name under

Release Notes.

Information about new features and

important issues.

This information is available as an article in

the knowledge base.

Release Notes

■The Documentation Library, which is

available in the Symantec Management

Console on the Help menu.

■The Product Support page, which is

available at the following URL:

http://www.symantec.com/business

/support/all_products.jsp

When you open your product’s support

page, look for the Documentation link

on the right side of the page.

Information about how to use this product,

including detailed technical information and

instructions for performing common tasks.

This information is available in PDF format.

User Guide

The Documentation Library, which is

available in the Symantec Management

Console on the Help menu.

Context-sensitive help is available for most

screens in the Symantec Management

Console.

You can open context-sensitive help in the

following ways:

■The F1 key

■The Context command, which is available

in the Symantec Management Console

on the Help menu.

Information about how to use this product,

including detailed technical information and

instructions for performing common tasks.

Help is available at the solution level and at

the suite level.

This information is available in HTML help

format.

Help

In addition to the product documentation, you can use the following resources to

learn about Altiris products.

Introducing Patch Management Solution for Mac

Where to get more information

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