StarTech.com USB32HD2 User manual

Manual Revision: 07/21/2023

Full-Product Manual

For the latest information and specications visit

www.StarTech.com/support

USB 3.0 to Dual HDMI Adapter

Supports Windows Only

Actual products may vary from photos

USB32HD2

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

Table of Contents

Requirements .........................................................................................2

Package Contents...................................................................................2

Product Diagram ....................................................................................3

Installation ..............................................................................................4

Hardware Installation .............................................................................................................................. 5

Software Installation................................................................................................................................ 6

Operation ................................................................................................11

Display Conguration.............................................................................................................................. 11

Audio Conguration ................................................................................................................................ 29

Troubleshooting.....................................................................................31

Compliance Statements........................................................................39

Safety Statements..................................................................................40

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

Requirements

• USB Enabled Host Computer (Only Windows Platforms

Supported)

• Requires USB 5Gbps or Faster

• Display Device

Package Contents

• USB Display Adapter x1

• Quick-Start Guide x1

For the latest drivers/software, technical specications, and

declarations of conformance, please visit:

www.StarTech.com/USB32HD2

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

Product Diagram

Component Function

1Built-In USB Host Cable

(USB-A)

• Connect to a USB Port on a Host

Computer

• USB 5Gbps

2Video Output Port

(HDMI)

• Connect to an HDMI Display

• 1080p (1920x1200) 60Hz Resolution

3Video Output Port

(HDMI)

• Connect to an HDMI Display

• 4K (3840×2160) 30Hz Resolution

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

Installation

IMPORTANT PRE-INSTALLATION STEPS FOR AUTO

DRIVER OR MANUAL SETUP

• This USB Display Adapter is intended for Windows

operating systems only.

• Driver installation for the USB Display Adapter may be

automatic on Host Computers running Windows 10 and up.

Before connecting the USB Display Adapter to the Host

Computer, please take the following steps to optimize the

Host Computer for automatic driver installation:

• Make sure any outstanding Windows updates are installed

to ensure the Host Computer is running the most up-to-

date version of Windows.

• Ensure that the Host Computer has an active Internet

connection.

• Verify that the active user account has administrator

privileges.

• This Manual provides two methods for driver installation:

Automatic Driver Installation and Manual Driver Installation.

If the Automatic Driver Installation fails please disconnect the

USB Display Adapter from the Host Computer, and follow

the steps for Manual Driver Installation.

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

Hardware Installation

1. Connect the Display Device(s) to the Video Output Ports

on the USB Display Adapter, using the required cables (sold

separately).

2. Connect the Built-In USB Cable on the USB Display

Adapter to an available USB Port on the Host Computer.



To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

Software Installation

Automatic Driver Installation

1. Once the USB Display Adapter has been connected to the

Host Computer, Windows will attempt to download and

install the drivers automatically.

2. Installation may take several seconds to complete. During

the installation process the connected Display Device(s)

might icker, this is normal. Once the installation has

completed, the Windows desktop will appear on the

connected Display Device(s).

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

Manual Driver Installation

If after 3 minutes the Windows desktop does not appear on the

connected Display Device(s), it’s likely that Windows has failed

to automatically install the Driver, and it will be necessary to

follow the below steps for Manual Driver Installation:

1. Disconnect the USB Display Adapter from the

Host Computer.

2. Navigate to www.StarTech.com/USB32HD2 and click the

Drivers/Downloads tab on the Product Page.



To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

3. Under Driver(s), download the

[trigger] usb display adapter.zip driver package.

4. Right-click the zip folder that was downloaded and select

Extract All, then follow the on-screen instructions.

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.StarTech.com/support

5. In the list of extracted les, right-click the Setup(.exe) le

and select Run as Administrator.

Note: If the Run as Administrator option is not available,

it’s likely that the installation le is attempting to be ran

from within the zipped le. Please extract the les using

the instructions in Step 5.

6. Follow the on-screen prompts to install the device drivers

and restart the computer when prompted.

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