Star TSP564II User manual
Star-TSP564II - Installation guide
Connecting the device
Place the device on a steady desk, connect the power cable and connect an ethernet cable .
Power on the device, the printer automacally connects to the network and can obtain an IP address from
the DHCP server on the network.
Open the front cover and install a paper roll. The paper must be rolled towards you. There is a picture inside
the cover on how to place the paper. You can also find an instrucon video below.
hps://youtu.be/QNqWsR30E
Important : Keep the ethernet cable connected unl the configuraon in completed, you might need to go
back to the management page, even aer the wifi configuraon
Aer the inializaon process, a configuraon overview cket is printed. ( if not, then press the button for 5
to 9 seconds ) - the ip is on the second cket printed by the device.
Use a computer to surf to the built-in network ulity.
Login using the default credenals: user “root” / password “public”
Configure Wireless Network
If the printer needs to be connected to a wireless network then a wireless dongle needs to be connected to
the device. Configure the correct wireless network under Configuraon - Wireless Network.
Click the “Enter” buon under “Site survey”. All available networks will be listed. Connect to the desired
network.
Configure CloudPRNT option
●Go to the CloudPRNT opon and apply the Cubigo specific sengs:
●CloudPRNT Service: ENABLE
●ServerURL: hps://cubigostarcloudprod.azurewebsites.net/api/starcloud
FOR UAT: https://cubigostarclouduat.azurewebsites.net/api/starcloud
●Polling me: 5 sec
●Username: <blank>
●Password: <blank>
Technical background
Star CloudPRNT is a protocol to enable prinng from remote servers. Cubigo has implemented this protocol
in the product backend enabling devices configured to connect to the Cubigo backend to retrieve their print
jobs.
CloudPRNT is designed to be simple to implement, versale and secure. The device connects to the Cubigo
backend using the hps protocol and retrieves a REST/JSON API and common print job data formats. The
setup does not require specific firewall, port forwarding or tunneling to enable connecvity.
Community configuration
When we want to use the cket printer in a community, we have to provide the MAC address of the
networking device that will be used to connect to the internet. A MAC address is a worldwide unique
idenfier of a networking device. In case you are connecng to Wifi, you have to provide the dongle's MAC
address and not the Ethernet.
In case the Wifi network is not available during a maintenance period, the configuraon can be switched to
another MAC address. This change needs to be done by a developer.
Troubleshooting
When you can't get the printer running or got stuck in the installaon procedure, then these
troubleshoong guidelines should help you out.
OPTION 1: read the led signals
OPTION 2: If needed perform a factory reset
The intelligent interface built into the TSP654II is in the video at 3:55
hps://youtu.be/aM0TiqbT70I
OPTION 3: Watch this common error instrucon video for a soluon
hps://youtu.be/sB9SSwvPMuI
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