Canon ImagePASS-A2 User manual

Canon imagePASS-A2

Service Guide

A guide for service technicians

45110880

26 July 2012

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in

any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except

as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a

commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product. The

documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the

documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the

Software License Agreement, which can be found in the “Legal Notices” distributed with this product.

CONTENTS 3

CONTENTS

INTRODUCTION 7

About the imagePASS 7

How the imagePASS operates 8

SERVICE PROCEDURES 9

Before servicing the imagePASS 9

Precautions 9

General information for servicing the imagePASS 13

Power scheme 13

Shutting down the imagePASS 13

Removing the imagePASS 14

Opening the imagePASS 15

Closing the imagePASS 16

Service modes 16

Restoring functionality after service 17

Checking connections 18

Connector panel 18

Exploded view 19

Internal cables 20

Motherboard connections 21

Power supply connections 22

CONTENTS

CONTENTS 4

Replacing components 24

Copier interface board 24

DIMMs 26

Motherboard 28

Motherboard battery 32

CPU and CPU cooling assembly 34

Clearing the CMOS 40

Service board 41

Enclosed fan 42

Power supply 44

Hard disk drive 46

Printing imagePASS pages 48

Verifying the network connection 50

SYSTEM SOFTWARE 51

System software installation reminders 51

Backing up the system configuration 51

Restoring the system configuration 52

Installing system software through an Ethernet port 53

Installing system software through a USB flash drive 56

Installing software updates 58

System software installation error messages 58

TROUBLESHOOTING 59

Troubleshooting process 59

Before you go to the customer site 60

On-site checkout 61

Symptoms and solutions 62

Checking the network 76

Printing to the imagePASS 77

CONTENTS 5

SPECIFICATIONS 79

Hardware features 79

Physical specifications 79

Networking and connectivity 79

Safety and emissions compliance 80

INDEX 81

LIST OF FIGURES 6

LIST OF FIGURES

FIGURE 1: The imagePASS 7

FIGURE 2: Functional diagram 8

FIGURE 3: Opening the imagePASS 15

FIGURE 4: Service modes 16

FIGURE 5: Connector panel 18

FIGURE 6: Exploded view 19

FIGURE 7: Power supply connections 22

FIGURE 8: Copier interface board 24

FIGURE 9: Removing a DIMM 26

FIGURE 10: Jumper pins on the motherboard 28

FIGURE 11: Aligning the security chip 30

FIGURE 12: Motherboard battery 32

FIGURE 13: CPU and CPU cooling assembly 34

FIGURE 14: Removing/replacing the CPU mounting bracket 36

FIGURE 15: Removing and installing the CPU 36

FIGURE 16: Locating the flat corner of the CPU socket 38

FIGURE 17: Service board 41

FIGURE 18: Enclosed fan 42

FIGURE 19: Power supply 44

FIGURE 20: Preparing the connection for the installation 54

FIGURE 21: Service switch position for Ethernet crossover cable installation 55

LIST OF FIGURES

INTRODUCTION 7

INTRODUCTION

This document includes information about servicing the Canon imagePASS-A2. In this

document, Canon imagePASS-A2 is referred to as “the imagePASS.”

About the imagePASS

The imagePASS embeds computer connectivity and highly efficient PostScript and PCL

printing capacity into the Canon imageRUNNER ADVANCE C9200/C7200 series copier.

It allows the customer to use the copier as a PostScript printer and scanner, and it provides

efficient image processing and printing controls. Once it is connected to the copier through a

network, customers can print to the imagePASS from supported client computers on the

network (Windows or Mac, or a UNIX workstation running TCP/IP).

The imagePASS ships with system software installed so that customers can use the imagePASS

immediately. However, as part of servicing the imagePASS, you may need to reinstall system

software.

FIGURE 1: The imagePASS

INTRODUCTION 8

How the imagePASS operates

When a customer prints, the motherboard and copier interface board process image data.The

copier interface board is a custom board and allows the imagePASS to communicate with the

copier. The CPU, which is located on the motherboard, controls the transfer of image data to

and from the motherboard and runs the interpreter. DIMMs, which are also located on the

motherboard, hold image data during printing.

The interpreter rasterizes the page description file and compresses the image pattern into

memory using compression technology. The interpreter outputs the compressed raster data

through the image frame buffer memory to the copier interface board. The raster data is sent

to the copier, which then renders the image on paper at maximum speed.

FIGURE 2: Functional diagram

Motherboard

Power supply

External

devices

+3.3/+5/±12V DC

AC power

Copier

USB 2.0 (x4)

Super

I/O

Memory

CPU

Networked

computers

PCI bus

Copier interface

Lower RJ-45

Crossover

cable

Dongles/

USBflash

drives

imagePASS

DIMM 1

Unused slot

PCI-E

DIMM 2

FAN 1

PCI-E

Copier

interface

SATA 6 SATA 4 SATA 2

SATA 5 SATA 3 SATA 1

FAN 2

HDD

Network port

Upper RJ-45

Straight-through

cable

Intel 3100

SERVICE PROCEDURES 9

SERVICE PROCEDURES

This chapter includes information about checking internal and external connections,

removing and installing components, and verifying that the imagePASS works after service.

Before servicing the imagePASS

It is strongly recommended that before you service the imagePASS, you carefully read all

precautions and notices (see pages 9-12).

Also, keep in mind that the most common cause of a hardware problem is a faulty or loose

connection. Before you replace an expensive component, check internal and external

connections (see page 23).

Precautions

This section includes information about how to safely operate and service the imagePASS and

how to avoid damage to imagePASS components.

Report shipping damage

If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the

shipper immediately to file a claim and notify your authorized service/support center.

Do not change an existing network

The imagePASS is probably connected to an existing Local Area Network (LAN) based on

Ethernet hardware. The network is the link between the customer’s computer, existing laser

printers, and other prepress equipment. Never disturb the LAN by breaking or making a

network connection, altering termination, installing or removing networking hardware or

software, or shutting down networked devices without the knowledge and express permission

of the site administrator.

Do not assign an IP address to the imagePASS

Only the site administrator should assign an IP address to a network device, including the

imagePASS. If you enter an incorrect IP address for the imagePASS, errors may occur on

connected devices.

Handling boards

When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather

than by the corners.

SERVICE PROCEDURES 10

Handling the hard disk drive

To ensure that you do not damage the hard disk drive, do the following:

• Follow electrostatic discharge (ESD) precautions.

• Keep magnets and magnetic-sensitive objects away from the hard disk drive.

• Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the

warranty.

• Handle the hard disk drive by its sides and avoid touching the printed circuit board.

• Do not drop, jar, or bump the hard disk drive.

• Before you remove or install a hard disk drive, allow it to reach room temperature.

Avoid magnets

Keep magnets and magnetic-sensitive objects away from electronic components, especially the

hard disk drive.

Electrostatic discharge

When you work with electronic components, electrostatic discharge is a concern since it can

destroy circuits, or damage them, reducing their life span. The area around the copier is most

likely not static-free, and electrostatic discharge could occur.

Do the following to avoid damage due to electrostatic discharge:

• Work on a grounded antistatic mat.

• Wear an antistatic wristband, attached to the same location as the antistatic mat.

• Before you remove an electronic component from the shipping box, touch a metal area

of the copier to discharge static from your body.

• After you remove an electronic component from the shipping box, place it face up on a

grounded antistatic surface.

• Leave electronic components in antistatic bags until you are ready to use them.

• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an

antistatic bag.

• If you remove an electronic component from the copier, immediately place it in an

antistatic bag.

The power cable

Observe the following guidelines:

• Only use the power cable that shipped with the imagePASS or an appropriate replacement

power cable. For replacement parts, see your authorized service support center.

• Before you open the imagePASS, unplug the imagePASS.

• Keep the power cable away from foot traffic.

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