Star TSP100III Series User manual

THERMAL PRINTER
TSP800II SERIES
Hardware Manual

FCC/IC Statement
is device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of this device.
Le présent appareil est conforme aux la partie 15 des règles de la FCC et CNR d'Industrie Canada applicables aux appareils
radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
Modications
Changes or modications not expressly approved by the party responsible for compliance could void the user's authority to
operate the equipment.
Cables & Ferrite
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.
Note
is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. ese limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. is equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
CAN ICES-3 (A) / NMB-3 (A)
FCC/IC Radiation Exposure Statement
is device must not be co-located or operating in conjunction with any other antenna or transmitter.
is equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC
radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure
rules.This equipment has very low levels of RF energy that it deemed to comply without maximum permissive exposure
evaluation(MPE).But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away
from person's body (excluding extremities: hands, wrists, feet and ankles).
Cet appareil ne doit pas être situé à proximité ou fonctionner en conjonction avec une autre antenne ou un autre émetteur.
Cet équipement est conforme aux limites d'exposition aux rayonnements énoncées pour un environnement non contrôlé
et respecte les règles les radioélectriques (RF) de la FCC lignes directrices d'exposition dans le Supplément C à OET65 et
d'exposition aux fréquences radioélectriques (RF) CNR-102 de l'IC.Cet équipement émet une énergie RF très faible qui est
considérée conforme sans évaluation de l'exposition maximale autorisée.Cependant, cet équipement doit être installé et utilisé
en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps (à l'exception des extrémités : mains, poignets,
pieds et chevilles).

Declaration of Conformity
Konformitätserklärung
Déclaration de conformité
Declaración de conformidad
Dichiarazione di conformità
Verklaring van conformiteit
Izjava o sukladnosti
Izjava o skladnosti
Prohlášení o shodě
Uyumluluk Beyanı
Megfelelőségi nyilatkozat
Overensstemmelseserklæring
Försäkran om överensstämmelse
Vaatimuksenmukaisuusvakuutus
Konformitetserklæring
Declaração de Conformidade
Δήλωση συμμόρφωσης
Deklaracja zgodności
Vyhlásenie o zhode
Vastavusdeklaratsioon
Atbilstības deklarācija
Atitikties deklaracija
Dikjarazzjoni ta' Konformità
Declaraţie de conformitate
Декларация за съответствие
Dearbhú Comhréireachta
http://www.starmicronics.com/support/mannualfolder/TSP800_CE_DoC_Newest.pdf
EMI Class A Warning
http://www.starmicronics.com/support/mannualfolder/ClassA_Warning.pdf
Italia: l'uso pubblico è soggetto ad autorizzazione generale da parte del rispettivo provider di servizi.
Noorwegen: dit sublid geldt niet voor het geograsche gebied binnen een straal van 20 km vanaf het centrum van
Ny-Alesund
This statement will be applied only for the printers marketed in Europe.

Caution Symbol
These symbols are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not touch
it. Static electricity can damage the thermal print head. To protect the thermal
print head from static electricity, do not touch it.
This symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
This symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
Trademark acknowledgments
TSP800II: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
•IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
•Android is a trademark of Google Inc.
•Windows is registered trademarks of Microsoft Corporation.
•The Bluetooth®word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc.
Copyright 2009-2020 Star Micronics Co., Ltd.

TABLE OF CONTENTS
1. Unpacking and Installation.....................................................................................................................6
1-1. Unpacking ....................................................................................................................................6
1-2. Notes about Installation ...............................................................................................................7
2. Parts Identication and Nomenclature..................................................................................................8
3. Setup..........................................................................................................................................................9
3-1. Connecting the Cable to the PC ...................................................................................................9
3-2. Connecting the Cable to the Printer ...........................................................................................10
3-3. Connecting the Optional AC Adapter ........................................................................................13
3-4. Turning Power On......................................................................................................................14
3-5. Connecting to a Peripheral Unit.................................................................................................15
3-6. Loading the Paper Roll ..............................................................................................................16
3-7. Bluetooth Settings (For Bluetooth Interface Models only)........................................................19
3-8. Setup Precautions.......................................................................................................................24
4. Consumable Parts ..................................................................................................................................26
4-1. Thermal Paper Roll ....................................................................................................................26
4-2. Thermal Label Paper Roll (Tack Label Paper) ..........................................................................28
5. Control Panel and Other Functions .....................................................................................................31
5-1. Control Panel .............................................................................................................................31
5-2. Errors..........................................................................................................................................31
6. Adjusting the Sensor ..............................................................................................................................33
6-1. Adjusting the Near End Sensor Position....................................................................................33
7. Preventing and Clearing Paper Jams...................................................................................................35
7-1. Preventing Paper Jams ...............................................................................................................35
7-2. Removing Paper Jam .................................................................................................................35
8. Periodical Cleaning................................................................................................................................36
8-1. Cleaning the Thermal Head .......................................................................................................36
8-2. Cleaning the Rubber Roller .......................................................................................................36
8-3. Cleaning the Sensors and the Surrounding Areas ......................................................................36
8-4. Cleaning the Paper Holder and the Surrounding Area...............................................................36

– 6 –
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
Note:The ferrite core and fastener provided with your
printer depend on your printer conguration.
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing materials
just in case you need to pack the printer up again and send it somewhere at a later date.
Note
Printer
Paper roll Setup sheets

– 7 –
1-2. Notes about Installation
1. Choose a rm, level surface where the printer will not be exposed to vibration.
2. Make sure that the printer is connected to a reliable power outlet. It should not be on the
same electric circuit as copiers, refrigerators, or other appliances that cause power spikes.
3. The power outlet you plan to connect to for power should be nearby and unobstructed.
4. Make sure that the printer is not exposed to direct sunlight.
5. Make sure that the printer is well away from heaters and other sources of extreme heat.
6. Do not locate the printer in a badly ventilated or dusty environment.
7. Make sure that the room where you are using the printer is not too humid.
8. Use the printer within the boundaries indicated in the environmental requirements. Even
when the ambient temperature and humidity are within the specications, avoid radical
changes in environmental conditions. The suitable operating temperature range is as fol-
lows:
Operating temperature: 5°C to 45°C
9. When disposing of the printer, obey local regulations.

– 8 –
2. Parts Identication and Nomenclature
Interface connector
For connection to a
host computer.
Peripheral drive connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
Power connector
For connection of the
AC adapter.
Never unplug the
AC adapter while the
printer is on.
Printer cover
Open this cover to load
or replace paper.
Cover open lever
Push this lever in the direction of the
arrow to open the printer cover.
Power switch
Used to turn on/
o power to the
printer.
Control panel
Features LED indicators to
indicate printer status and
switches to operate the printer.

– 9 –
3. Setup
3-1. Connecting the Cable to the PC
3-1-1. Parallel Interface Cable
Connect the parallel interface cable to a parallel port
of your PC.
3-1-2. RS-232C Interface Cable
Connect the RS-232C interface cable to a RS-232C
port of your PC.
3-1-3. USB Interface Cable
Connect the USB interface cable to a USB port of
your PC.
3-1-4. Ethernet Interface cable
Connect the ethernet interface cable to a ethernet port
of your PC.

– 10 –
3-2. Connecting the Cable to the Printer
Note that the interface cable is not provided. Please use a cable that meets specications.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned o. Also make sure the power cable plug is
disconnected from the AC outlet.
3-2-1. Parallel Interface Cable
(1) Make sure the printer is turn o.
(2) Ax the ferrite core onto the cable as shown in
the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.
Use scissors to cut o any excess.
(5) Connect the interface cable to the connector on
the rear panel of the printer.
(6) Fasten the connector clasps.
Ferrite core
Interface cable
5 cm
(maximum)
Fastener
Parallel interface
cable
Table of contents
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