Samsung SMARTCAM SNH-1011N User manual

English ·

You can’t make a connection using “WPS” between your router and the

camera.

What’s “WPS”?

WPS enables to make connection between the camera and the

Wireless Access Point with a simple click of the button.

Reason

1. Your router doesn’t support “WPS” function.

2. Your router can’t work well with the camera.

Solution

How to check if your router supports “WPS” or not.

• Refer to your router manual or contact to the manufacturer of your router.

In case your router doesn’t support it, refer to Quick Guide describing “Connecting

via W-iFi without WPS feature” or “Wired Connection”.

Operation Flow

1. The camera power “On”

2. Front LED is red.

3. After about 1minute, front led is blinking red or blue.

4. Press the WPS button on the camera.

5. Press the WPS button on the Wireless Access Point within 2min.

6. The Wi-Fi status LED will become steady blue once the camera is connected to

the Wireless Access Point. (may take up to 30sec).

If the Wi-Fi status LED (blue) is not lit, repeat steps 2 through the end and check it

again.

7. The Wi-Fi status LED will became steady green once the camera is connected to

server.

`We tested WPS function with many routers. But there are some cases that the camera

can’t make connection with the router. So in that case we recommend you choose the

other methods describing on your Quick Guide. (ex. Connecting via W-iFi without WPS

feature or Wired Connection.)

Problem Case 01

DC IN 5V

SAMSUNG SMARTCAM

NETWORK

RESET

SAMSUNG SMARTCAM

NETWORK

RESET

WPS Button WPS Button

<Modem>

Internet Service

Wi-Fi

Indicator LED

Network Troubleshooting Guide

SNH-1011N

English ·

1. “Relay Mode” on your phone.

2. No Sound.

3. The mobile Viewer closed automatically after 3 minutes.

Reason

The connection between the camera and your phone is not stable.

Solution

Case 1

In case you use 2 more routers. (Cascade connection)

How to check

1. Visit to http://www.pcwintech.com/shanes-toolbox

2. Download “Detect Multiple Routers” program.

3. Unzip it.

4. Click “detect_routers” to run it.

Problem Case 02

5. Click “Check now” and you can see the

number of Routers Detected.

Solution 1

Make a connection with 1

router.

Solution 2

Change 2

router to a switch hub.

Internet

Router1

Router

Internet

Router1

Router

Internet

Switch Hub1

Router

English ·

Case 2

Router doesn’t support UPnP Port Forwarding.

How to check

Refer to your router manual or contact to the manufacturer of your router.

Solution

In case your router doesn’t support it, buy new one, please.

Case 3

“UPnP Port Forwarding” function is disabled in your router.

Solution

Enable the function referring to your router manual.

Case 4

Router supports UPnP port Forwarding and this function is enabled.

Solution

• Power On/Off.

• Or push the reset button on your router for initializing your router.

• Or contact to your router manufacturer or Internet Service Provider.

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