Ricoh CH-C1 Service manual

Technical Bulletin PAGE: 1/1

Reissued: 02-Nov-15

Model: CH-C1

Date: 20-May-13

No.: RD135004c

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: Web Uapl

Prepared by: T.Mimura

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other (Firmware)

Tier 2

This RTB has been issued to announce the firmware release information for the Web Uapl.

Version

Program No.

Effective Date

Availability of RFU

1.09

D1365766E

November 2015 production

Available

1.08

D1365766D

October 2015 production

Available

1.07

D1365766C

September 2014 production

Available

1.06

D1365766B

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

1.09

Symptom corrected:

Minor bug correction.

1.08

Symptom corrected:

Although the fax function is installed in the device, "Fax Received File" might

not be displayed in the "Print Job/Stored File" menu in Web Image Monitor.

1.07

Symptom corrected:

Although the fax function is installed in the device, "Fax Received File" might

not be displayed in the "Print Job/Stored File" menu in Web Image Monitor.

1.06

1st Mass production

Technical Bulletin PAGE: 1/1

Reissued: 02-Apr-15

Model: CH-C1

Date: 20-May-13

No.: RD135007c

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: GWFCU3.8-1(WW)

Prepared by: K.Hamada

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other (Firmware)

Tier 2

This RTB has been issued to announce the firmware release information for the

GWFCU3.8-1(WW).

Version

Program No.

Effective Date

Availability of RFU

05.00.00

D7185570E

March 2015 production

Available

04.00.00

D7185570D

February 2014 production

Available

03.00.00

D7185570C

July 2013 production

Available

02.00.00

D7185570B

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

05.00.00

Minor bug correction

04.00.00

Symptom corrected:

Cannot print out the following lists when LT (SEF) or HLT (LEF) has been

selected for printing.

1. User parameter list

2. Special Sender List

3. Journal (FAX communication report)

4. Memory storage report

5. System parameter list (for field technicians)

6. Service monitor report (for field technicians)

7. Memory dump list (for field technicians)

Note: This does not occur when printing out a received FAX by itself, but can

occur if the machine tries to print out a journal after receiving a FAX.ter

receiving the fax.

03.00.00

Symptom Corrected:

1. Stored FAX reception documents cannot be accessed from WIM after the

machine recovers from Energy Saver mode.

2. SC899 may occur after the machine recovers from Energy Saver mode.

02.00.00

1st Mass production

Technical Bulletin PAGE: 1/1

Reissued: 02-Sep-14

Model: CH-C1 Date: 20-May-13 No.: RD135011b

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: PowerSaving Sys Prepared by: T.Toriumi

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the

PowerSaving Sys.

Version Program No. Effective Date Availability of RFU

F.18 D1365761C September 2014 production Available

F.17 D1365761B May 2014 production Available

F.16 D1365761A 1st Mass production Available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

F.18 Symptom corrected:

SC672-11 may occur when the machine enters Energy Saver mode.

F.17 Symptom corrected:

1. Machine cannot recover from Energy Saver mode.

2. SC672-11 (Controller start up error) occurs when the machine is prompted

(e.g. by a print job or other operation) to recover from Energy Saver

mode.

F.16 1st Mass production

Technical Bulletin PAGE: 1/1

Model: CH-C1

Date: 20-May-13

No.: RD135013

Subject: Firmware Release Note: PS3

Prepared by: T.Toriumi

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other (Firmware)

Tier 2

This RTB has been issued to announce the firmware release information for the PS3.

Version

Program No.

Effective Date

Availability of RFU

1.00

D7195731A

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

1.00

1st Mass production

Technical Bulletin PAGE: 1/1

Reissued: 17-Jan-17

Model: CH-C1/ CH-C1Pro

Date: 20-May-13

No.: RD135014b

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: RPCS

Prepared by: T.Toriumi

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other (Firmware)

Tier 2

This RTB has been issued to announce the firmware release information for the RPCS.

Version

Program No.

Effective Date

Availability of RFU

3.13.22

D1365774C

February 2017 production

Available

3.13.21

D1365774B

November 2013 production

Available

3.13.20

D1365774A

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

3.13.22

Symptomed Corrected:

When “Unauthorized Copy Prevention Printing: Printer” is enabled, an

error might occur, causing the job to be cancelled. (GFPR#RA14120002)

3.13.21

Symptom corrected:

- If the number of copies for a collated job is set to "1" in the driver and the

number of copies is changed on the operation panel in which Enhanced

Locked Print NX v2 is installed, then the Collate setting in the driver might

not be applied.

- When printing certain documents in Microsoft Word, an SC899 error might

occur.

3.13.20

1st Mass production

Technical Bulletin PAGE: 1/4

Reissued: 14-Jan-14

Model: CH-C1

Date: 20-May-13

No.: RD135015c

RTB Reissue

The items in bold italics have been added.

Subject: Firmware Release Note: TDCU

Prepared by: T.Toriumi

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other (Firmware)

Tier 2

This RTB has been issued to announce the firmware release information for the TDCU.

Version

Program No.

Effective Date

Availability of RFU

2.00.6:04

D1365530H

January 2014 production

Not Available

2.00.5:04

D1365530G

September 2013 production

Not Available

2.00.4:04

D1365530F

July 2013 production

Not Available

2.00.2:04

D1365530D

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Technical Bulletin PAGE: 2/4

Reissued: 14-Jan-14

Model: CH-C1

Date: 20-May-13

No.: RD135015c

Version

Modified Points or Symptom Corrected

2.00.6:04

Symptom Corrected:

Abnormally contracted images appear at 17mm intervals, which could

also be followed by SC446-03.

IMPORTANT note for the MP C8002/ProC5110S only:

If updating the firmware from a version 2.00.2:04 or earlier, make sure to

set all the SP modes listed in the table to the values shown.

If you do not, the rear side of the paper may become dirty when feeding

Thin Paper, Plain Paper 1, or Plain Paper 2.

Note: This procedure is NOT required for the MP C6502/Pro C5100S.

SP#

Default Value

MP C8002

Pro C5110S

SP1-022-001

-2

-5

SP1-022-002

-2

-5

SP1-022-003

-2

-5

SP1-022-004

-2

-5

SP1-022-005

-2

-5

SP1-022-012

-2

-5

SP1-022-013

-2

-5

SP1-022-014

-2

-5

SP1-022-015

-2

-5

SP1-022-022

-2

-5

SP1-022-023

-2

-5

SP1-022-024

-2

-5

SP1-022-025

-2

-5

Technical Bulletin PAGE: 3/4

Reissued: 14-Jan-14

Model: CH-C1

Date: 20-May-13

No.: RD135015c

Version

Modified Points or Symptom Corrected

2.00.5:04

Specification Change:

Control for stopping the development unit motor was corrected.

Note:

This f/w does not have to be updated as a set with other software.

IMPORTANT note for the MP C8002/ProC5110S only:

If updating the firmware from a version 2.00.2:04 or earlier, make sure to set

all the SP modes listed in the table to the values shown.

If you do not, the rear side of the paper may become dirtied when feeding

Thin Paper, Plain Paper 1, or Plain Paper 2.

Note: This procedure is NOT required for the MP C6502/Pro C5100S.

SP#

Default Value

MP C8002

Pro C5110S

SP1-022-001

-2

-5

SP1-022-002

-2

-5

SP1-022-003

-2

-5

SP1-022-004

-2

-5

SP1-022-005

-2

-5

SP1-022-012

-2

-5

SP1-022-013

-2

-5

SP1-022-014

-2

-5

SP1-022-015

-2

-5

SP1-022-022

-2

-5

SP1-022-023

-2

-5

SP1-022-024

-2

-5

SP1-022-025

-2

-5

Technical Bulletin PAGE: 4/4

Reissued: 14-Jan-14

Model: CH-C1

Date: 20-May-13

No.: RD135015c

Version

Modified Points or Symptom Corrected

2.00.4:04

Symptom corrected:

1. Banding may occur at 1-2mm and 4-5mm pitch.

2. Color shifting.

3. Copy/print jobs cannot be started due to continuous rotation of drum

motor, drum cleaning motor, ITB motor, PTR motor, and fusing motor.

IMPORTANT note for the MP C8002/ProC5110S only:

After you install this firmware, make sure to set all the SP modes listed in the

table to the values shown.

If you do not, the rear side of the paper may become dirtied when feeding

Thin Paper, Plain Paper 1, or Plain Paper 2.

Note: This does NOT need to be done for the MP C6502/Pro C5100S.

SP#

Default Value

MP C8002

Pro C5110S

SP1-022-001

-2

-5

SP1-022-002

-2

-5

SP1-022-003

-2

-5

SP1-022-004

-2

-5

SP1-022-005

-2

-5

SP1-022-012

-2

-5

SP1-022-013

-2

-5

SP1-022-014

-2

-5

SP1-022-015

-2

-5

SP1-022-022

-2

-5

SP1-022-023

-2

-5

SP1-022-024

-2

-5

SP1-022-025

-2

-5

2.00.2:04

1st Mass production

Technical Bulletin PAGE: 1/1

Reissued: 02-Nov-15

Model: CH-C1

Date: 20-May-13

No.: RD135017d

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: NetworkDocBox

Prepared by: T. Mimura

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other (Firmware)

Tier 2

This RTB has been issued to announce the firmware release information for the

NetworkDocBox.

Version

Program No.

Effective Date

Availability of RFU

1.04

D1365770E

October 2015 production

Available

1.03

D1365770D

March 2015 production

Available

1.02

D1365770C

November 2013 production

Available

1.01

D1365770B

May 2013 production

Available

1.00

D1365770A

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

1.04

Symptom corrected:

Minor bug correction.

1.03

Minor bug correction

1.02

Symptom correct:

When turning on the device’s main power or resuming from an Energy

Saver mode, error SC899 might occur.

Even if only NetworkDocBox is updated, there is a possibility that the

Scanner, Printer, and/or Network Support firmwares might cause error

SC899 to occur. Therefore, the following firmware should also be updated:

- Scanner firmware: v1.04 or later

- Printer firmware: v1.04 or later

- Network Support firmware: v12.63.6 or later

1.01

Symptom corrected:

- When using the Delivery Option to distribute a document to the DSM

destination, an SC899 error might occur.

1.00

1st Mass production

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